Salesforce Administrator, Amazon Retail, Amazon
Posted 1 day ago
Job Viewed
Job Description
Description
The North America Stores Salesforce Team is looking for a smart, motivated, and hard-working Salesforce Administrator to help develop and maintain a Salesforce instance supporting Amazon Retail teams. This is a high visibility project for one of Amazon's largest businesses. In this role you will be responsible for supporting core application functioanlity as well as new development for our AU user base. You will use your business judgement and technical experience to design and build compelling new products for thousands of internal customers in a fast-paced and innovative environment.
Key job responsibilities
• Own some technical aspects of the Retail Salesforce instance such as integrations with internal tools, data quality, platform hygiene, systems configuration and maintenance, notification announcements, environment refresh, and AppExchange products.
• Manage configuration of new and existing Salesforce features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
• Partner with other system product owners to deliver tailored solutions that support business requirements, create a superlative user experience, and drive tangible business value.
• Pro-actively identify opportunities to leverage Salesforce in innovative ways to improve existing business processes, increase productivity, and support an organization scaling at a rapid pace.
• Collaborate with product owners, business stakeholders, and SMEs to support major project roll-outs, including training and troubleshooting for end-users.
• Manage Salesforce support requests and any escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
About the team
NAC ACES is focused on improving the employee and vendor experience across Amazon's NAC Retail organization. We deliver tooling, process improvements, and BI solutions to remove manual work and improve efficiency. We make it easier for our vendors to work with Amazon by resolving major pain points and delivering programs to improve the vendor experience.
Basic Qualifications
-
3+ years of technical product or program management experience
-
2+ years of software development experience
-
3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
-
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
-
3+ years of working directly with engineering teams experience
-
Bachelor's degree in engineering, computer science or equivalent
-
Japanese and English language proficency
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Designer, Amazon News, Amazon News
Posted 3 days ago
Job Viewed
Job Description
Amazon is seeking a designer to work on visual and product design for the About Amazon website, which serves news and information about the company to external audiences. This role is on the Amazon News team, which sits within Amazon's Communications & Corporate Responsibility org.
This person will work on the Amazon News design team, and will be responsible for creating visual designs for news and feature stories on the About Amazon site. This will include everything from straightforward graphics to more complicated motion designs that tell a more in-depth story. Outside of visuals for stories, they will also create assets and designs for use across various web products, including the About Amazon website homepage and special projects pages as well as the Amazon News email newsletter.
In addition to visual design, this person should have strong knowledge of web design and mobile UX best practices, as well as an understanding of motion graphics and animated GIF creation. They should also have experience working with design tools like Figma and Content Management Systems.
The ideal candidate is a strong project manager and creative designer who has experience working with editorial content in a newsroom-type of setting and understands how to use data to strategically drive designs. This person is an excellent communicator, and will collaborate with partners across other teams, such as editorial, production, distribution, and tech, as well as external vendors.
We want someone who embraces innovation and experimentation, and delivers results with executional excellence. This person must be comfortable working in a fast-paced newsroom-like setting and be willing to roll up their sleeves to get projects done.
Basic Qualifications
- 3+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- 3+ years experience designing interactive storytelling, products, and tools
- A portfolio of work that shows 3+ years understanding user-centered design principles and showcases your process along with finished design work.
- Figma experience or similar prototyping tools.
- A proven track record of collaborating with stakeholders, outside vendors, and various participants on digital design projects that continuously evolve.
- Experience working with data and analytics to make strategic design decisions; basic understanding of SEO.
Preferred Qualifications
- Experience designing around editorial content, ideally at a digital news publication or tech company.
- Experience creating visual graphic digital assets at-scale.
- Motion graphic and animation experience.
- Excellent written and verbal communication skills; comfortable presenting.
- Experience designing web products around user behavior and knowledge of how to use design to encourage engagement.
- Demonstrated ability to operate successfully across multiple groups and business owners; comfortable working in a collaborative environment.
- Knowledge of accessibility principles and best practices.
- Self-driven-enjoys taking responsibility and making things happen.
- Ability to work autonomously across numerous projects and comfortable working in a fast-paced environment where change is constant.
- Experience writing design requirements to front-end developers.
- Ability to communicate with front and back-end engineers to identify UX problems and collaborate to define paths to solutions.
- Has a mobile-first mindset-being able to set responsive breakpoints for various web layouts and be able to confidently recommend UI additions or hide elements across device viewports.
- Experience designing at-scale for international partner teams and scaling design systems and modular frameworks for localization to multiple countries and languages.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salesforce Administrator, Amazon Retail, Amazon

Posted 24 days ago
Job Viewed
Job Description
The North America Stores Salesforce Team is looking for a smart, motivated, and hard-working Salesforce Administrator to help develop and maintain a Salesforce instance supporting Amazon Retail teams. This is a high visibility project for one of Amazon's largest businesses. In this role you will be responsible for supporting core application functioanlity as well as new development for our AU user base. You will use your business judgement and technical experience to design and build compelling new products for thousands of internal customers in a fast-paced and innovative environment.
Key job responsibilities
- Own some technical aspects of the Retail Salesforce instance such as integrations with internal tools, data quality, platform hygiene, systems configuration and maintenance, notification announcements, environment refresh, and AppExchange products.
- Manage configuration of new and existing Salesforce features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
- Partner with other system product owners to deliver tailored solutions that support business requirements, create a superlative user experience, and drive tangible business value.
- Pro-actively identify opportunities to leverage Salesforce in innovative ways to improve existing business processes, increase productivity, and support an organization scaling at a rapid pace.
- Collaborate with product owners, business stakeholders, and SMEs to support major project roll-outs, including training and troubleshooting for end-users.
- Manage Salesforce support requests and any escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
About the team
NAC ACES is focused on improving the employee and vendor experience across Amazon's NAC Retail organization. We deliver tooling, process improvements, and BI solutions to remove manual work and improve efficiency. We make it easier for our vendors to work with Amazon by resolving major pain points and delivering programs to improve the vendor experience.
Basic Qualifications
- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- 3+ years of working directly with engineering teams experience
- Bachelor's degree in engineering, computer science or equivalent
- Japanese and English language proficency
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Software Development Engineer II- Amazon Customer Service, Amazon Customer Service
Posted 16 days ago
Job Viewed
Job Description
Description
Come build the future as a Software Development Engineer at Amazon, where you will be inspired working along best-in-class inventors and innovators! You will have the opportunity to create meaningful experiences that deliver on the ever-evolving needs of our customers, and your work will impact millions of people around the world.
As an Amazon Software Development Engineer, you will solve unique and complex problems at a rapid pace, utilizing the latest technologies to create solutions that are highly scalable. You will find that there is an unlimited number of opportunities within Amazon, where developing your career across a wide range of teams is highly supported. We are committed to making your work experience as enjoyable as the experiences you’ll be creating for our customers.
Apply now and you will be eligible for Amazon Software Development Engineering positions that are based on your preferred location, team, tech stack, domain, language and more. We’re hiring across Amazon Stores in the United States and Canada. Teams with available positions including, but are not limited to:
• Consumer Technology: Build new generation features and products for amazon.com, constantly improving the Customer and Seller experience for billions around the globe. Whether building site wide features such as reviews and recommendations, category specific software for the likes of Pharmacy, Electronics, Digital Software and Video Games or seller infrastructure, there are a variety of complex problems to tackle using a range of technologies in the design of your technical solutions.
• Operations Technology: Shape the future of transportation planning and execution on a global scale, that impacts hundreds of fulfillment centers, thousands of Amazonians, and millions of customers across the world. Your technology will support thousands of operators worldwide to design, build and run the best-in-class Amazon transportation network. We are building intelligent software to make transportation more reliable, faster, and less costly, providing a better and less expensive experience for our customers.
• Financial Technology: Create next generation of distributed, scalable financial systems that support Amazon's current and future business needs. Use big data technologies to design and develop services that facilitate global financial transactions worth billions annually. You’ll lead architecture, design, implementation and deployment of large-scale critical and complex financial applications, owning all aspects of solutions end-to-end, through full stack software development.
• Human Resources Technology: Create a seamless experience for millions of Amazonians and/or candidates. Whether supporting technologies for onboarding, time and attendance, compensation, amazon.jobs, or recruiting, you’ll deliver robust feature sets, elegant designs, intuitive user interfaces and systems that make it easy for Amazonians to excel at performing critical business functions.
Key job responsibilities
Depending on your experience, interests and business needs, you will own the front-end, back-end, or full stack design and development of product features, building scale, efficiency, and differentiated customer experiences. We’re looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills. You should have a demonstrated ability delivering within a DevOps delivery model from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross-functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project. You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
A day in the life
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion.
About the team
• Core programming languages including but not limited to Java
• Linux operating systems
• AWS services and cloud infrastructure
• Distributed systems and microservices architecture
• Database technologies and data structures
Basic Qualifications
-
3+ years of non-internship professional software development experience
-
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
-
Experience programming with at least one software programming language
Preferred Qualifications
-
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
-
Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Software Development Engineer II- Amazon Customer Service, Amazon Customer Service

Posted 24 days ago
Job Viewed
Job Description
Come build the future as a Software Development Engineer at Amazon, where you will be inspired working along best-in-class inventors and innovators! You will have the opportunity to create meaningful experiences that deliver on the ever-evolving needs of our customers, and your work will impact millions of people around the world.
As an Amazon Software Development Engineer, you will solve unique and complex problems at a rapid pace, utilizing the latest technologies to create solutions that are highly scalable. You will find that there is an unlimited number of opportunities within Amazon, where developing your career across a wide range of teams is highly supported. We are committed to making your work experience as enjoyable as the experiences you'll be creating for our customers.
Apply now and you will be eligible for Amazon Software Development Engineering positions that are based on your preferred location, team, tech stack, domain, language and more. We're hiring across Amazon Stores in the United States and Canada. Teams with available positions including, but are not limited to:
- Consumer Technology: Build new generation features and products for amazon.com, constantly improving the Customer and Seller experience for billions around the globe. Whether building site wide features such as reviews and recommendations, category specific software for the likes of Pharmacy, Electronics, Digital Software and Video Games or seller infrastructure, there are a variety of complex problems to tackle using a range of technologies in the design of your technical solutions.
- Operations Technology: Shape the future of transportation planning and execution on a global scale, that impacts hundreds of fulfillment centers, thousands of Amazonians, and millions of customers across the world. Your technology will support thousands of operators worldwide to design, build and run the best-in-class Amazon transportation network. We are building intelligent software to make transportation more reliable, faster, and less costly, providing a better and less expensive experience for our customers.
- Financial Technology: Create next generation of distributed, scalable financial systems that support Amazon's current and future business needs. Use big data technologies to design and develop services that facilitate global financial transactions worth billions annually. You'll lead architecture, design, implementation and deployment of large-scale critical and complex financial applications, owning all aspects of solutions end-to-end, through full stack software development.
- Human Resources Technology: Create a seamless experience for millions of Amazonians and/or candidates. Whether supporting technologies for onboarding, time and attendance, compensation, amazon.jobs, or recruiting, you'll deliver robust feature sets, elegant designs, intuitive user interfaces and systems that make it easy for Amazonians to excel at performing critical business functions.
Key job responsibilities
Depending on your experience, interests and business needs, you will own the front-end, back-end, or full stack design and development of product features, building scale, efficiency, and differentiated customer experiences. We're looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills. You should have a demonstrated ability delivering within a DevOps delivery model from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross-functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project. You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
A day in the life
Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion.
About the team
- Core programming languages including but not limited to Java
- Linux operating systems
- AWS services and cloud infrastructure
- Distributed systems and microservices architecture
- Database technologies and data structures
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Software Development Engineer II- Amazon Customer Service, Amazon Customer Service

Posted 24 days ago
Job Viewed
Job Description
Come build the future as a Software Development Engineer at Amazon, where you will be inspired working along best-in-class inventors and innovators! You will have the opportunity to create meaningful experiences that deliver on the ever-evolving needs of our customers, and your work will impact millions of people around the world.
As an Amazon Software Development Engineer, you will solve unique and complex problems at a rapid pace, utilizing the latest technologies to create solutions that are highly scalable. You will find that there is an unlimited number of opportunities within Amazon, where developing your career across a wide range of teams is highly supported. We are committed to making your work experience as enjoyable as the experiences you'll be creating for our customers.
Apply now and you will be eligible for Amazon Software Development Engineering positions that are based on your preferred location, team, tech stack, domain, language and more. We're hiring across Amazon Stores in the United States and Canada. Teams with available positions including, but are not limited to:
- Consumer Technology: Build new generation features and products for amazon.com, constantly improving the Customer and Seller experience for billions around the globe. Whether building site wide features such as reviews and recommendations, category specific software for the likes of Pharmacy, Electronics, Digital Software and Video Games or seller infrastructure, there are a variety of complex problems to tackle using a range of technologies in the design of your technical solutions.
- Operations Technology: Shape the future of transportation planning and execution on a global scale, that impacts hundreds of fulfillment centers, thousands of Amazonians, and millions of customers across the world. Your technology will support thousands of operators worldwide to design, build and run the best-in-class Amazon transportation network. We are building intelligent software to make transportation more reliable, faster, and less costly, providing a better and less expensive experience for our customers.
- Financial Technology: Create next generation of distributed, scalable financial systems that support Amazon's current and future business needs. Use big data technologies to design and develop services that facilitate global financial transactions worth billions annually. You'll lead architecture, design, implementation and deployment of large-scale critical and complex financial applications, owning all aspects of solutions end-to-end, through full stack software development.
- Human Resources Technology: Create a seamless experience for millions of Amazonians and/or candidates. Whether supporting technologies for onboarding, time and attendance, compensation, amazon.jobs, or recruiting, you'll deliver robust feature sets, elegant designs, intuitive user interfaces and systems that make it easy for Amazonians to excel at performing critical business functions.
Key job responsibilities
Depending on your experience, interests and business needs, you will own the front-end, back-end, or full stack design and development of product features, building scale, efficiency, and differentiated customer experiences. We're looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills. You should have a demonstrated ability delivering within a DevOps delivery model from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross-functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project. You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
A day in the life
Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion.
About the team
- Core programming languages including but not limited to Java
- Linux operating systems
- AWS services and cloud infrastructure
- Distributed systems and microservices architecture
- Database technologies and data structures
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Software Development Engineer II- Amazon Customer Service, Amazon Customer Service

Posted 24 days ago
Job Viewed
Job Description
About the Role Amazon Customer Service Technology is seeking talented Software Development Engineers who are passionate about creating customer-obsessed solutions that impact millions of customers globally. We believe in optimizing for what's best for customers, our people, and the business - not what's easiest to execute. As part of our engineering teams, you will develop innovative solutions leveraging state of the art technologies including machine learning, large language models, and artificial intelligence to reduce customer effort and deliver frictionless experiences. Our mission is to preserve customer trust while relentlessly protecting customer data and building scalable solutions that empower our Customer Service Associates (CSAs) to treat every customer as a friend.
Key job responsibilities
What You'll Do
- Design and develop scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort
- Lead technical initiatives that support our CSAs in solving complex customer problems with precision and confidence
- Build systems that enable data-driven decision making while maintaining the highest standards of customer data protection and privacy
- Create and implement solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support
- Collaborate with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries
- Develop and maintain monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths
- Partner with cross-functional teams to root cause customer experience defects and implement systematic fixes
- Mentor junior engineers while fostering a culture of customer obsession and technical excellence
- Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale
- Participate in on-call rotations to ensure our systems maintain high availability and reliability, treating every customer issue with urgency
About the team
Technologies You'll Work With
- Core programming languages including but not limited to Java
- Linux operating systems
- AWS services and cloud infrastructure
- Distributed systems and microservices architecture
- Database technologies and data structures
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Be The First To Know
About the latest Amazon Jobs in Seattle !
Software Development Engineer II- Amazon Customer Service, Amazon Customer Service

Posted 24 days ago
Job Viewed
Job Description
About the Role Amazon Customer Service Technology is seeking talented Software Development Engineers who are passionate about creating customer-obsessed solutions that impact millions of customers globally. We believe in optimizing for what's best for customers, our people, and the business - not what's easiest to execute. As part of our engineering teams, you will develop innovative solutions leveraging state of the art technologies including machine learning, large language models, and artificial intelligence to reduce customer effort and deliver frictionless experiences. Our mission is to preserve customer trust while relentlessly protecting customer data and building scalable solutions that empower our Customer Service Associates (CSAs) to treat every customer as a friend.
Key job responsibilities
What You'll Do
- Design and develop scalable, high-performance software solutions that optimize the customer service experience and reduce customer effort
- Lead technical initiatives that support our CSAs in solving complex customer problems with precision and confidence
- Build systems that enable data-driven decision making while maintaining the highest standards of customer data protection and privacy
- Create and implement solutions that empower CSAs to exercise good judgment while providing consistent, reliable customer support
- Collaborate with product managers and stakeholders to identify customer pain points and architect solutions that transcend organizational boundaries
- Develop and maintain monitoring systems that help identify customer impact issues and enable swift resolution through automated escalation paths
- Partner with cross-functional teams to root cause customer experience defects and implement systematic fixes
- Mentor junior engineers while fostering a culture of customer obsession and technical excellence
- Build and maintain tools that help CSAs deliver personalized solutions while maintaining operational efficiency at scale
- Participate in on-call rotations to ensure our systems maintain high availability and reliability, treating every customer issue with urgency
About the team
Technologies You'll Work With
- Core programming languages including but not limited to Java
- Linux operating systems
- AWS services and cloud infrastructure
- Distributed systems and microservices architecture
- Database technologies and data structures
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Finance Manager - Amazon Health, Amazon Health
Posted 17 days ago
Job Viewed
Job Description
Amazon strives to be Earth's most Customer-centric company, and that now extends to Healthcare. One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
Amazon One Medical is hiring a Finance Manager (FM) for our Senior Health Value Based Care position. Finance is critical to the success in our mission. We see the entire picture, and are a cornerstone to driving the right investments, maintaining controllership, and distilling down the right stories to push our business forward.
The FM will be responsible for several important workstreams as we drive the financial health, investments and internal operations of One Medical. We are looking for leaders that have healthcare experience in Medicare or other government funded health insurance to support our internal and external partnerships, continue to build and enhance our Senior Health operations, or take on FP&A workstreams.
Key job responsibilities
- Ownership of monthly Medicare membership models and reporting, including gathering, manipulating, analyzing, and exporting/importing data from internal data warehouse and payer provider portals, as well as providing variance analyses and report out to leadership
- Partner with the business and finance leaders to develop long-term strategies and new initiatives to delight our customers
- Partner with Business Intelligence, Science and FinTech to implement data driven reporting, and driver-based forecasting solutions.
Potentially work on:
- Membership strategies for retention and expansion- Own and update WBR metrics across the SH business
- Reconciliation models for eligibility records and payments
- FP&A workstreams and mechanisms
- Deep dive modeling for KPIs of value based care
Basic Qualifications
- 5+ years of tax, finance or a related analytical field experience
- BA or BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, Computer Science) and 5+ years of finance experience, or Master's degree and 3+ years of finance experience
Preferred Qualifications
- MBA, or CPA
- Knowledge of SQL/ETL
- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
UX Designer, Amazon Customer Service
Posted 11 days ago
Job Viewed
Job Description
At Amazon, our mission is to be Earth's most customer-centric company. The Amazon Customer Service UX Studio is pivotal in achieving this objective by defining a user experience (UX) that enhances our ability to comprehend and serve our customers and associates effectively. We are seeking a UX Designer to collaborate with us in reimagining our customer service experience. Our products are utilized by both customers and associates globally. As a UX Designer, you will be responsible for designing innovative experiences that synthesize customer insights into actionable recommendations.
You possess strong user interface design skills and a profound understanding of customer needs. You can focus on comprehensive initiatives while simultaneously identifying and addressing critical details. As a systems-oriented thinker, you excel at solving ambiguous and multifaceted problems, simplifying intricate technical challenges in elegant ways.
This role demands both strategic thinking and persuasive storytelling abilities. You will utilize data-driven decision-making and influence stakeholders throughout the organization. Your capacity to synthesize complex business requirements into clear design narratives will be instrumental in fostering alignment and driving transformative change. Success in this position requires both creative problem-solving and strategic communication to effect meaningful improvements to the customer and associate experience. You should be an avid learner who is comfortable exploring the latest advancements in machine learning and artificial intelligence (AI) capabilities for your solutions. You will develop best-in-class experiences-encompassing user interface designs, user flows, interaction models, and lightweight prototypes-within a dynamic and entrepreneurial environment. Collaborating closely with product management, engineering, and the UX team, you will guide projects from conceptual stages to launch. You are a pragmatic designer who can translate intricate data into actionable insights and communicate the experience direction to senior leadership.
Key job responsibilities
- Lead end-to-end design
- Work with a fast-moving team to define intuitive, clean user experiences
- Develop and validate solutions through user research and iterative testing
- Build compelling narratives that connect customer insights to business opportunities
- Partner with product, engineering, and research teams to deliver impactful solutions
- Lead design reviews and workshops to align stakeholders and drive decisions
A day in the life
As a UX Designer for Amazon Customer Service, you will design interfaces that utilize the most advanced machine learning and AI capabilities to solve problems and enhance the experiences of associates and customers. You will develop exceptional UX, encompassing user interface designs, user flows, interaction models, and lightweight prototypes, within a dynamic and entrepreneurial environment. Collaborating closely with product management, engineering, and the UX team, you will guide projects from initial concepts to launch.
About the team
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Basic Qualifications
- 5+ years of design experience
- 3+ years of delivering design solutions as a UX designer or interaction designer experience
- Have an available online portfolio
- Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)
Preferred Qualifications
- 2+ years of mass-market consumer web / mobile products experience
- Experience working in a collaborative team and working directly with developers for implementation of designs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.