1021 Amazon jobs in Seattle

Description
Amazon is seeking a designer to work on visual and product design for the About Amazon website, which serves news and information about the company to external audiences. This role is on the Amazon News team, which sits within Amazon's Communications & Corporate Responsibility org.
This person will work on the Amazon News design team, and will be responsible for creating visual designs for news and feature stories on the About Amazon site. This will include everything from straightforward graphics to more complicated motion designs that tell a more in-depth story. Outside of visuals for stories, they will also create assets and designs for use across various web products, including the About Amazon website homepage and special projects pages as well as the Amazon News email newsletter.
In addition to visual design, this person should have strong knowledge of web design and mobile UX best practices, as well as an understanding of motion graphics and animated GIF creation. They should also have experience working with design tools like Figma and Content Management Systems.
The ideal candidate is a strong project manager and creative designer who has experience working with editorial content in a newsroom-type of setting and understands how to use data to strategically drive designs. This person is an excellent communicator, and will collaborate with partners across other teams, such as editorial, production, distribution, and tech, as well as external vendors.
We want someone who embraces innovation and experimentation, and delivers results with executional excellence. This person must be comfortable working in a fast-paced newsroom-like setting and be willing to roll up their sleeves to get projects done.
Basic Qualifications
- 3+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- 3+ years experience designing interactive storytelling, products, and tools
- A portfolio of work that shows 3+ years understanding user-centered design principles and showcases your process along with finished design work.
- Figma experience or similar prototyping tools.
- A proven track record of collaborating with stakeholders, outside vendors, and various participants on digital design projects that continuously evolve.
- Experience working with data and analytics to make strategic design decisions; basic understanding of SEO.
Preferred Qualifications
- Experience designing around editorial content, ideally at a digital news publication or tech company.
- Experience creating visual graphic digital assets at-scale.
- Motion graphic and animation experience.
- Excellent written and verbal communication skills; comfortable presenting.
- Experience designing web products around user behavior and knowledge of how to use design to encourage engagement.
- Demonstrated ability to operate successfully across multiple groups and business owners; comfortable working in a collaborative environment.
- Knowledge of accessibility principles and best practices.
- Self-driven-enjoys taking responsibility and making things happen.
- Ability to work autonomously across numerous projects and comfortable working in a fast-paced environment where change is constant.
- Experience writing design requirements to front-end developers.
- Ability to communicate with front and back-end engineers to identify UX problems and collaborate to define paths to solutions.
- Has a mobile-first mindset-being able to set responsive breakpoints for various web layouts and be able to confidently recommend UI additions or hide elements across device viewports.
- Experience designing at-scale for international partner teams and scaling design systems and modular frameworks for localization to multiple countries and languages.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
The Amazon Customer Service organization is looking for an exceptional Executive Assistant who wants to work in a fast-paced, exciting, and growing team. We need someone who is bright and self-motivated, with a proven history of high performance and the ability to operate under pressure.
As an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all team meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination.
Working in a highly ambiguous environment, you will demonstrate initiative, complete tasks and projects quickly, and proactively take the appropriate action without having to know the total picture. You will learn organizational structures and objectives of the team you support, as well as build a strong internal network. You will apply superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. Over time, you will build deep and trusting professional relationships with the leader and their team, which will blossom into strong partnerships that provide opportunities for special projects with increased responsibility and long-term career growth.
Key job responsibilities
- Manage complex executive calendar and coordinate multi-stakeholder scheduling
- Facilitate domestic and international travel arrangements and logistics
- Track and drive completion of strategic deliverables with appropriate follow-up
- Process and manage expense reports and related financial documentation
- Plan and execute team events, including meetings, off-sites, and social gatherings
- Collaborate with leadership team and Executive Assistant network to provide organizational support
- Oversee workplace management, including office space planning and reorganization
- Exercise sound judgment and decision-making in diverse business situations
- Provide high-level administrative and organizational support
- Demonstrate initiative and autonomous problem-solving capabilities
- Foster a positive team environment and contribute to workplace culture
A day in the life
Team Culture:
At Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups in over 190 chapters globally. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance:
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life, both in and outside of work.
About the team
Customer Service is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (E.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.
Basic Qualifications
- 5+ years of senior level leadership support, or 3+ years of Amazon experience
- High school or equivalent diploma
- Experience with Microsoft Office products and applications
Preferred Qualifications
- Experience leading process improvements
- Experience in a fast-paced, high-tech company
- Experience designing processes to maximize efficiency
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
Amazon's Devices, Digital, and Alexa Support (D2AS) Mass Action Recovery Support (MARS) team acts as the centralized communications liaison between Amazon's Recovery teams, Business teams and Amazon's customers. The MARS team's mission is to help prevent contacts to Amazon by executing bulk actions on accounts and communications to customers impacted by large-scale issues. MARS is responsible for communicating to millions of customers each year across more than 20+ languages and owns all bulk actions for D2AS such as large-scale physical and digital order refunds, cancellations and more.
Do you want to join a team focused on critical communication and play a role in the decision-making processes that restore/retain customer trust? Are you a passionate learner willing to relentlessly Deep Dive into data sets and partner with business analysts and advocates across leadership and business teams? Do you thrive in a culture where Customer Obsession and Bias For Action are highly valued? The MARS team is looking for Seattle-based Program Specialists to help support and shape the future of our growing Bulk Action & Communications team. As a Program Specialist, you will play a key role on the team by managing stakeholders on large-scale customer impacting issues, owning relationships with partner teams, validating data, investigating customer issues, and driving the communications process from creation to execution. You will be detail-oriented and results-driven to ensure flawless communication execution as well as ensure the needs of both the customers and the business are addressed. Outside of these day-to-day duties, Program Specialists will own and properly prioritize a myriad of team-related projects.
Key job responsibilities
- Facilitate bulk recovery actions and communications on behalf of the Amazon's Devices, Digital and Alexa Support (D2AS) org.
- Be the primary owner of bulk action requests, owning and driving facilitation from end-to-end.
- Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi-task based on strong business judgement.
- Support and manage stakeholders by helping them deep dive and understand the customer experiences you collaborate on, partnering across multiple back-end teams who are impacted by bulk action processes, and providing data and timelines in ways which create the best possible customer experience.
- Independently review a situation, identify the most customer centric path forward, and write mass mail content which fits the situation.
- Prepare and publish mass mail text recommendations; advocating for the customer at every stage.
- Be the liaison between business analyst teams on complex issues requiring outside data assistance.
- Prepare data input recommendations, reports, and data/customer related investigations.
- Perform quality checks of mails to ensure the end customer experience is ideal.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Basic Qualifications
- Bachelor's degree graduate in writing, communications or other relevant field.
- Ability to work flex shifts and OT on an as-needed basis to support high severity issues (which may include evenings, weekends, or holidays).
- Ability to work directly with multiple other team members as a cohesive unit to accomplish a task.
- Experience with Word, Microsoft Access, and other Office Suit Programs for Data and Program management work.
- Intermediate Excel skills for data manipulation (vlookups, pivot tables, conditional formats, etc.).
Preferred Qualifications
- Experience in data handling within a metrics driven environment.
- Possess excellent written and verbal communication skills to communicate and manage relationships across a series of technical and non-technical teams.
- Experience writing customer facing content at scale.
- Ability to multitask and manage multiple projects - work prioritization, planning and task delegation.
- Ability to compartmentalize a highly complex process into sequential pieces, and then execute them holistically.
- Possess flexibility and have a track record of Delivering Results in a customer obsessed, metrics-based work environment.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $36,900/year in our lowest geographic market up to $58,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
The Worldwide Capacity Planning (WWCP) team within Amazon Customer Service (CS) needs an innovative Research Scientist to help revolutionize how we deliver exceptional customer service at scale. Our team owns end-to-end workforce planning and execution for Amazon's global customer service network, developing the forecasting, scheduling, and real-time management solutions that power efficient, frustration-free customer support.
We are seeking an experienced Research Scientist with a strong research background, excellent technical skills, and business acumen to join our Science team. You will design algorithms and systems spanning the full spectrum of labor planning - from long-term headcount optimization to real-time routing - using advanced techniques in optimization, simulation, stochastic modeling, statistics, and machine learning.
In this role, you will:
- Partner with business leaders to understand operational challenges and drive strategic improvements through data-driven storytelling and analysis
- Collaborate across software engineering, data science, and business teams to develop and deploy innovative operations research and machine learning solutions
- Design and implement scalable algorithms that optimize complex service systems
- Lead research initiatives that directly impact the efficiency and quality of Amazon's worldwide customer service delivery
This high-impact position offers the opportunity to solve complex problems at global scale while working in a fast-paced, entrepreneurial environment focused on continuous innovation and simplification.
Key job responsibilities
- Design and develop advanced models with a combination of optimization, computer simulation, stochastic modeling, statistics, and/or machine learning techniques to create scalable solutions for business problems in customer service labor planning.
- Collaborate with product, software engineering, research science, data engineering, and business leaders to build appropriate business and technical solutions.
- Conduct research, prototype, and experiment with models and solutions using scripting languages such as Python. Participate in the production-level deployment of these solutions.
- Use the best practices in science: data integrity, design, test, and implementation and documentation.
- Contribute to Amazon's Intellectual Property through patents and internal and external publications.
- Mentor and guide junior members in the team.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Benefits summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
Worldwide Capacity Planning optimizes capacity across operations sites that help minimize customer wait time and route customers to the associate who can best resolve their issue, on the first contact. We build forecasting models and optimization tools that help predict the hourly capacity requirement, including when there are new device or game launches, or when there is a special event, such as Prime Day.
Basic Qualifications
- PhD, or Master's degree and 4+ years of quantitative field research experience
- Experience investigating the feasibility of applying scientific principles and concepts to business problems and products
- Experience with at least one modern language such as Java, Python, C++, or C# including object-oriented design
- Experience in designing, implementing, and testing analytic and/or algorithmic solutions to business or operational problems with a combination of operations research techniques including optimization, simulation, stochastic modeling, and data analytics.
Preferred Qualifications
- Experience with various machine learning techniques and parameters that affect their performance
- Experience in patents or publications at top-tier peer-reviewed conferences or journals in operations research, statistics, and machine learning
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,000/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX both for customers and the customer service associates who help them. When our customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.

You will be responsible for designing next generation experiences that enable customer service associates to efficiently resolve our customers’ issues. Many of your projects will involve developing generative AI solutions to improve the customer experience. You will help enable LLMs to author content to ensure every customer and associate gets exactly what they need, when and where they need it. Your work will provide AI assistance to help Amazon's customers receive consistent and quicker resolutions while empowering associates with the assistance they need.

Key job responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with product management, engineering, and UX teams from concept to launch
- Create process flows, wireframes, and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete, data-driven design solutions

A day in the life
You are a UX Designer with strong user interface design skills and a desire to go deeply into understanding customer needs, then applying these insights to everything you do. You are able to focus on big-picture initiatives while also identifying and addressing crucial details. You are a systems-oriented thinker, who is happiest when solving ambiguous and multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
BASIC QUALIFICATIONS - 8+ years of design experience
- Have an available online portfolio
- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
- Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
- Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
- Proficiency in Figma
PREFERRED QUALIFICATIONS - Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Experience defining and maintaining design patterns and UX standards
- Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
- A master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology.
- Proficiency with current web and accessibility standards
- A relentless customer focus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX both for customers and the customer service associates who help them. When our customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.

You will be responsible for designing next generation experiences that enable customer service associates to efficiently resolve our customers’ issues. Many of your projects will involve developing generative AI solutions to improve the customer experience. You will help enable LLMs to author content to ensure every customer and associate gets exactly what they need, when and where they need it. Your work will provide AI assistance to help Amazon's customers receive consistent and quicker resolutions while empowering associates with the assistance they need.

Key job responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with product management, engineering, and UX teams from concept to launch
- Create process flows, wireframes, and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete, data-driven design solutions

A day in the life
You are a UX Designer with strong user interface design skills and a desire to go deeply into understanding customer needs, then applying these insights to everything you do. You are able to focus on big-picture initiatives while also identifying and addressing crucial details. You are a systems-oriented thinker, who is happiest when solving ambiguous and multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
BASIC QUALIFICATIONS - 8+ years of design experience
- Have an available online portfolio
- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
- Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
- Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
- Proficiency in Figma
PREFERRED QUALIFICATIONS - Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Experience defining and maintaining design patterns and UX standards
- Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
- A master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology.
- Proficiency with current web and accessibility standards
- A relentless customer focus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
Amazon Customer Service's Shipping and Delivery Support (SDS) provides support to drivers who deliver packages to customers on behalf of Amazon. We are seeking a passionate and talented Machine Learning Engineer (MLE) to join our team in advancing state-of-the-art Generative AI technologies and Large Language Models (LLMs). In this role, you will design, develop, and deploy highly scalable AI models that benefit drivers, customer service associates, and customers. You will work closely with applied scientists and research teams to productionalize Machine Learning (ML) models, focusing on novel LLM training techniques, optimizations, and customization capabilities such as fine-tuning and distillation.
Key job responsibilities
- Collaborate with Applied Scientists to integrate state-of-the-art model architectures into the training pipeline, integrate state-of-the-art ML/LLM into CS system.
- Collaborate with Applied Scientists to process massive data, scale LLM while optimizing GPU utilization, memory management, and the training workflows (like offloading optimizer states, massive parallelization, etc).
- Cross-team collaboration to facilitate deployment and test of models in the production system.
- Design and maintain large-scale distributed training systems to support multi-modal foundation models.
- Optimize GPU utilization for efficient model training and fine-tuning on massive datasets.
- Develop robust monitoring and debugging tools to ensure the reliability and performance of training workflows, support piloting the LLMs and identify the related issues in the system.
- Collaborate with Engineers and Applied Scientists to investigate design approaches, prototype new LLM technique and evaluate technical feasibility, identify and solve complex problems.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Shipping Delivery and Support (SDS) Tech team's mission is to enable successful deliveries through fast and efficient support experiences for our drivers, recipients, and associates. The science team utilizes advanced scientific methods, including LLM, to support the business, improve driver support quality, and become more efficient with deliveries.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 1+ years of machine learning, statistical modeling, data mining, and analytics techniques experience
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience in machine learning, data mining, information retrieval, statistics or natural language processing
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX both for customers and the customer service associates who help them. When our customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.
You will be responsible for designing next- generation experiences that enable customer service associates to efficiently resolve our customers' issues. Many of your projects will involve developing generative AI solutions to improve the customer experience. You will help enable LLMs to author content to ensure every customer and associate gets exactly what they need, when and where they need it. Your work will provide AI assistance to help Amazon's customers receive consistent and quicker resolutions while empowering associates with the assistance they need.
Key job responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with and influence product management, engineering, and UX leaders from concept to launch
- Create process flows, wireframes, and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete, data-driven design solutions
- Mentor UX teammates
- Help raise the bar on UX design in Amazon
A day in the life
You are an experienced Principal UX Designer with excellent user interface design skills and a desire to go deeply into understanding customer needs, then applying these insights to everything you do. You are able to focus on big-picture initiatives while also identifying and addressing crucial details. You are a systems-oriented thinker, who is happiest when solving ambiguous and multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Customer Service UX team is made up of a diverse group of UX designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work to ensure we all raise the bar on UX quality. We work hard, but also work hard to support each other, remain genuine, and create a positive culture of balance between work and the rest of life.
Basic Qualifications
- 12+ years of design experience
- Bachelor's degree in design, human-computer interaction (HCI), or 12 years of equivalent professional experience
- Available online portfolio demonstrating relevant work
- Experience with design tools such as Figma and prototyping in HTML, JavaScript, CSS
- Proficiency with current web and accessibility standards
- Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
- Experience in collaborative team environments and direct work with senior developers
- Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
Preferred Qualifications
- Experience with UX design of complex workflows
- Experience defining and maintaining design patterns and UX standards
- Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
- A master's degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Description
At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission, defining UX both for customers and the customer service associates who help them. When our customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support.
You will be responsible for designing next- generation experiences that enable customer service associates to efficiently resolve our customers' issues. Many of your projects will involve developing generative AI solutions to improve the customer experience. You will help enable LLMs to author content to ensure every customer and associate gets exactly what they need, when and where they need it. Your work will provide AI assistance to help Amazon's customers receive consistent and quicker resolutions while empowering associates with the assistance they need.
Key job responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with and influence product management, engineering, and UX leaders from concept to launch
- Create process flows, wireframes, and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete, data-driven design solutions
- Mentor UX teammates
- Help raise the bar on UX design in Amazon
A day in the life
You are an experienced Principal UX Designer with strong user interface design skills and a desire to go deeply into understanding customer needs, then applying these insights to everything you do. You are able to focus on big-picture initiatives while also identifying and addressing crucial details. You are a systems-oriented thinker, who is happiest when solving ambiguous and multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
The Customer Service UX team is made up of a diverse group of UX designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work to ensure we all raise the bar on UX quality. We work hard, but also work hard to support each other, remain genuine, and create a positive culture of balance between work and the rest of life.
Basic Qualifications
- 12+ years of design experience
- Bachelor's degree in design, human-computer interaction (HCI), or 12 years of equivalent professional experience
- Available online portfolio demonstrating relevant work
- Experience with design tools such as Figma and prototyping in HTML, JavaScript, CSS
- Proficiency with current web and accessibility standards
- Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
- Experience in collaborative team environments and direct work with senior developers
- Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
Preferred Qualifications
- Experience with UX design of complex workflows
- Experience defining and maintaining design patterns and UX standards
- Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
- A master's degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.