Account Representative
Posted 10 days ago
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Job Description
We are seeking a motivated and detail-oriented Remote Account Representative to join our growing team. In this role, you will be responsible for managing client accounts, providing exceptional customer service, and ensuring overall client satisfaction. You will be the primary point of contact for our clients, helping them navigate our telecommunications services, resolve issues, and identify opportunities for growth.
Key Responsibilities:
- Serve as the main contact for assigned accounts, maintaining strong relationships and ensuring client satisfaction.
- Assist clients with inquiries regarding telecommunications products and services, providing expert guidance and support.
- Identify client needs and recommend tailored solutions to enhance their telecommunications experience.
- Collaborate with internal teams to resolve client issues and ensure timely delivery of services.
- Conduct regular check-ins with clients to assess satisfaction, gather feedback, and identify opportunities for upselling or cross-selling.
- Maintain accurate records of client interactions, account status, and sales activities in the CRM system.
- Stay updated on industry trends, product offerings, and competitor activities to effectively communicate value to clients.
- Participate in training and development opportunities to enhance product knowledge and sales skills.
Qualifications:
- High school diploma or equivalent; a bachelor’s degree in business, communications, or a related field is preferred.
- Proven experience in account management, customer service, or sales, preferably in the telecommunications industry.
- Strong communication and interpersonal skills with the ability to build rapport with clients.
- Excellent problem-solving skills and the ability to handle challenging situations with grace.
- Proficient in using CRM software and other relevant technology tools.
- Self-motivated with the ability to work independently in a remote environment.
- Strong organizational skills and attention to detail.
What We Offer:
- Competitive salary and commission structure.
- Flexible remote work environment.
- Opportunities for career advancement and professional development.
- Comprehensive benefits package, including health, dental, and retirement plans.
- A supportive and inclusive company culture.
How to Apply:
If you are passionate about providing excellent customer service, we would love to hear from you! Please submit your resume.
BlewComm, Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company Details
Account Executive 3, Enterprise Direct Sales- Strategy
Posted today
Job Viewed
Job Description
Job Summary
Responsible for the sales strategy of Comcast High Capacity Ethernet Networks, Internet, Video and Voice-based services to Government, Education and Medical institutions (G.E.M.) as well as complex enterprise customers. Works as part of a team to drive sales by focusing on acquisition, development and management of strategic prospective clients in designated territories. Designs and delivers live sales presentations to prospective strategic clients, develops relationships with clients and the community and positions the Comcast brand as key components of the sales strategy, in keeping with Comcast's touchstones. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.Job Description
Core Responsibilities
- Creates and delivers face-to-face sales presentations to strategic prospective clients that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
- Develops the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory and cultivating of local partnerships and organizational affiliations. Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory.
- Retains customer base by delivering on the Comcast credo, ensuring a superior customer experience. Maintains and builds customer relationship to drive customer retention. Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow up skills.
- Maintains accurate and quality sales records and prepares sales and activity reports as required.
- Attends out-of-the-office meeting with customers on a regular basis and demonstrates excellent verbal and written skills and skill presenting, persuading and negotiating.
- Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Relationships; Strategic Selling; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
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