117 Technology jobs in Baltimore

Information Technology Specialist

Fort Meade, Maryland Vets Hired

Posted 7 days ago

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About the job Information Technology Specialist

Duties

  • Serve as a Network Analyst on a U.S Army Cyber Protection Team (CPT) in the U.S. Army Cyber Protection Brigade (CPB) monitoring network security to enable cyber security operations.
  • Analyze network architecture by installing, operating, maintaining, configuring, testing, and securing hardware and software-based routers, switches, firewalls, and various operating systems to enable network hardening recommendations.
  • Provide expert technical support to enterprise-wide and local network technicians to identify and resolve cyber defense incidents.
  • Interpret provided network diagrams, run local scanning software, and encompass sensor related data to create logical, physical, and persona-based diagrams utilized by the Cyber Protection Team during missions.
  • Survey and evaluate network traffic, identify baselines to facilitate locating adverse network trends, anomalous traffic, or malicious cyberspace activity (MCA).
  • Provide technical advice, guidance, and assistance on a wide range of complex cybersecurity issues and distribute information pertaining to cyber related threats impacting the Department of Defense Information Network (DoDIN).
  • Develop Army and Department of Defense incident response and threat mitigation countermeasures, friendly network forces prioritization, and operational assessments.
  • Defend and clear critical assets, Mission Relevant Terrain (MRT) or Key Terrain Cyber (KT-C) either remotely or by deploying to the affected location as needed.
  • Coordinate with network owners, local network defenders, and Cyber Security Service Providers (CSSP) to develop methods for the timely and accurate reporting and implementation of defensive countermeasures.
  • Assess the effectiveness of clearing and hardening actions by replicating threat intrusion actions to ensure vulnerabilities were mitigated.
  • Attend meetings, video teleconferences, and working groups, which require routine and recurring access to Top Secret Sensitive Compartmented Information (SCI) materials, equipment, facilities, and programs.
    Requirements
    Conditions of Employment
    • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
    • Incumbent must be able to obtain and maintain TOP SECRET eligibility with access to Sensitive Compartmented Information (SCI).
    • Appointment to this position is subject to a three-year probationary period unless the appointee has previously met the requirements.
    • Incumbent must successfully pass urinalysis screening for illegal drug use prior to appointment and periodically thereafter according to Army Regulation 600-85, Alcohol and Drug Abuse Prevention and Control Program.
    • Incumbent must undergo and successfully complete an initial and periodic Counter-Intelligence Polygraph (CI Poly) examination with No Deception Indicated (NDI).
    • This position is classified as information technology access level Information Technology- I (Privileged User) and Sensitivity Matrix for Top Secret/Sensitive Compartmented Information (SCI), Tier 5.
    • Duties of this position may entail alternative work schedules (AWS) such as variable or MAXIFLEX, including extended shifts; 24/7 rotating shifts, nights, weekends, and/or holidays as required.
    • Incumbent may be subject to recall for urgent situations and/or working extended overtime in response to surge situations.
    • Temporary duty travel (TDY) may be required up to 30% annually. Travel may be within the contiguous United States (CONUS) or outside the continental United States (OCONUS).
    • Incumbent may be subject to extended temporary duty travel (TDY) during crisis situations to perform mission essential functions as determined by management, which may include deployment, immunizations, passport, and related requirements.
    • Temporary duty travel (TDY) may occur at austere or hazardous locations depending on mission.
    • This position is considered "Mission Essential".
    • In the event of severe weather conditions or other such emergency type situations (natural or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.
    • Incumbent may be required to carry a cellular telephone/Portable Electronic Device (PED) and maintain a working personal telephone at all times.
    • Incumbent is required to successfully complete all applicable preparation courses, training, and comply with the Career Management Field's training certification policy.
    • Incumbent must obtain and maintain Career Management Field's training certification policy for Army Job Qualification Record (JQR) Validation and Certification.
    • Incumbent must obtain and maintain appropriate certification compliance in accordance with Cyber Workforce Management Program (Department of Defense Directive and Department of Defense -memorandum) within six months of hire.
    • Position is subject to situational or ad hoc telework. Telework agreement required.
    • This is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 United States Code 1599f. Appointment to this position does not confer competitive status.
    Qualifications
    This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.
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Information Technology Specialist

Baltimore, Maryland United States Army

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Information Technology Specialist Job Overview: You will immerse yourself in becoming a true expert in elevating the organization's communication network. Your journey will involve installing, configuring, securing, and maintaining communications systems, empowering you to contribute significantly to the organization's technological advancement. Requirements: Attend a 30-week paid training program to gain skills and certifications in network security, programming, coding, computer languages, computer systems, communication network operations, and network administrations. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity vacation. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Entry pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Cyber Defense Analyst, and Network and Systems Administrator. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential – whether you are looking to gain technical expertise, travel the world, or serve your community, the Army’s unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Interview

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Information Technology - Technology Trainer Technology Trainer

21276 Baltimore, Maryland Mindlance

Posted 8 days ago

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Job Description:
This part-time position is a unique opportunity for a passionate individual to work with Client to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of Client to older adults; in addition to delivering Client curriculum and offering technology support, trainers serve as "brand ambassadors" and are responsible for communicating the Client culture of excellence, curiosity, and attitude.

Trainers teach Client ' curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics. Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants.

This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors' lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.

Responsibilities:
  • Teaching technology courses virtually and in-person using the Client curriculum and approach
  • Creating a comfortable and supportive learning environment
  • Offering personalized support to callers on the Senior Planet hotlines
  • Making outbound calls to Senior Planet members
  • Maintaining professionalism at all times
  • Representing and promoting Senior Planet culture and opportunities to course participants
  • Engaging in regular communication with Client staff, including feedback on site issues, curriculum, etc.
  • Coordinating with site staff, including site visits, graduations, etc.
  • Submitting paperwork in a timely manner
  • Collecting surveys and evaluations
  • Entering data into Salesforce database
  • Participating in trainer meetings and other training events
  • Recruiting participants, as needed
  • Participating in special projects, as needed (ex. outreach, curriculum, etc.)
  • Supervising volunteers who assist classes, as needed
Degree of autonomy and independent judgment
• Technology Trainers possess a moderate degree of autonomy and independent judgment especially in relationship to programs they're assigned to teach and deliver. Technology trainers set the tone, mange the environment, and help guide groups of all sizes towards learning objectives that are preset by Client .

Decision-making authority
• Technology Trainers have limited decision-making authority and must adhere to Client training standards, approaches, and methodologies throughout all interactions with participants.

Diversity of the challenge
• Technology Trainers have a diverse, albeit narrow, challenge. They are responsible for working with older adults aged 60+ in myriad settings who all possess different levels of experience and skills related to tech adoption and digital literacy. This complex set of situations forces Technology Trainers to think on their feet, act quickly, and apply a broad brush to different circumstances.

Primary nature of interaction the position has with others - informative/coaching
• Technology Trainers' interactions with others (customers, I.e., seniors) are predominantly educational and coaching in nature. They are largely assigned to help Client and Senior Planet participants master technology skills with broader applications to daily life. Internally, trainers work with their counterparts and other Client program staff to retrieve assignments and connect about best practices.

**Potential impact on *'s success (directly or indirectly) -
***'s success is predicated on engaging their membership base with services, resources, and offerings that speak to the 50+ market. Technology Trainers are on the front lines, delivering Senior Planet programs through our affiliation with *** and are therefore closely tied to ***'s success and growth as an organization. The more individuals Technology Trainers interact with, the more successful and far-reaching Client and *** impact will be across the country.

Qualifications:
  • Excellent speaking and communication skills
  • Ability to communicate technical information clearly in English, English and Mandarin OR English and Spanish
  • Experience teaching teenagers, adults, and/or seniors, preferable
  • Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices
  • Comfortable traveling to various senior/community centers as needed, when/if safe to do so
  • Ability to work independently and as part of a training team
  • Superior time-management skills
  • Flexibility, patience, and a sense of humor
  • Minimum of 1 year experience in a professional work setting


This position requires to multiple sites in Montgomery County, MD. Candidate must be willing to travel. All work is located in-person.

EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
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Information Technology Senior Consultant

21403 Annapolis, Maryland Applied Network Solutions

Posted 1 day ago

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Job Description

Who we are:

At Applied Network Solutions (ANS), we bring together some of the most curious minds in networking and cybersecurity. ANS was founded to disrupt the status quo . For over 20 years, our team provides expertise in network, system engineering and both offensive and defensive cybersecurity operations.

What we do:

Our vision is for a future in which talent and customers alike come to ANS because of our reputation for delivering technical excellence, solving our nation's toughest challenges and our ability to exceed expectations.

Why ANS:

At ANS we value the integrity of your work. We are looking for the right person to plan, analyze, design, develop, test, secure, integrate, implement, operate, and maintain the custom solutions that ANS delivers. Together, let's ensure today is safe and tomorrow is smarter.

Applied Network Solutions, Inc. is seeking a TS/SCI w/ Polygraph cleared Information Technology Senior Consultant/Cloud Systems Engineer to join our team in Fort Meade, MD.

Requirements

Responsibilities include, but are not limited to:
  • DevOps experience, Automation Experience, Scripting Experience (Python and Powershell Experience). Experience with Infrastructure as Code (IaC) languages (Terraform or BICEP)
  • Provides support for implementation, troubleshooting and maintenance of Cloud Infrastructure Services hosted in multiple cloud environments
  • Ability to engineer solutions with a DevOps approach for workloads using proven, cloud technologies including automation with Amazon CloudFormation, Ansible, and Docker
  • Provides Tier I/II and Tier 3 (Escalation to Architecture Team) resolution of customer capacity requests. Provides support for the escalation and communication of status to management and internal customers
  • Provide connectivity and utilization support to Cloud Infrastructure Services managed cloud environment customers
  • Provide customer support through chat, email and capacity request ticketing
Requirements:

Must meet one of the following education and experience combinations:
  • High School Diploma/GED and 20 years of relevant experience
  • Associate's degree and 15 years of relevant experience
  • Active TS/SCI clearance with Polygraph
  • IAT II Certification
Benefits:

ANS offers excellent compensation along with a generous benefits package to include:
  • Family Medical, Dental (w/ adult orthodontia) and Vision coverage
  • Pet Discount Program
  • PTO (Paid Time Off)
  • Maternity/ Paternity Leave
  • Supplemental Military Leave Pay
  • 11 Paid Holidays
  • 401(k) plan with 6% Company Contribution
  • Generous Professional Development Program
  • 100% Employer paid Short- and Long-Term Disability
  • 100% Employer paid Life Insurance
  • Supplemental Whole Life Insurance
  • Lucrative Referral Bonus Program
  • Annual Allowance for ANS Swag
  • Potential for Paid Overtime
  • Flexible Work Schedules


Applied Network Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age or protected veteran status and will not be discriminated against on the basis of disability.

*Disclaimer: Salary is an open band for Indeed purposes and may not accurately represent the salary band for this position*

Salary Description

$100,000 - $185,000
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Senior Information Technology Consultant

Fort Meade, Maryland Competitive Range Solutions LLC

Posted 7 days ago

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Job Description

Job Description:

Competitive Range works in partnership with the government to plan and deploy complex, IT-enabled and mission essential capabilities. It is our goal at Competitive Range to help you develop and expand your professional capabilities while working on challenging, interesting projects in a collaborative, congenial environment.

Competitive Range Solutions requires the expertise of a talented and experienced Senior Information Technology Consultant to assist in the direction and management of program's executive support group. The candidate must reference their ability and experience in working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.

The senior IT consultant manages the project work as defined by the client contract. Leads medium to large complex projects and major phases of very large projects. The senior consultant also manages the fact-finding, analysis and development of hypothesis/conclusions, production of final reports and delivery of presentations. Responsible for ensuring that the project delivers to client expectations on time and to budget.

Qualifications/Experience:

  • At least 7 years relevant experience required across the entire project life cycle
  • Experience working with DISA is desired
  • Related industry experience in information technology or engineering
  • Working Knowledge Microsoft Office Tools; specifically, Visio and Excel
  • Excellent communication, effective leadership and interpersonal skills
  • Must be a US Citizen
  • Minimum SECRET clearance required; and be eligible for a Top-Secret clearance

Physical Demands

  • Ability to type, communicate via telephone and sit for extended periods of time
  • Ability to travel via automobile and airplane
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Information Technology Help Desk

21207 Woodlawn, Maryland Koniag Government Services

Posted 7 days ago

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Job Description

**Information Technology Help Desk Technician**
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician** to support TGS and our government customer in Baltimore, MD. **_Monday through Friday, core hours 8:30am to 5:00pm. This role may require travel to E Street in Washington DC as needed as well as other surrounding customer sites._**
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at or by calling to request accommodation.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Hourly**
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Architect, Information Technology (Sr)

21090 Linthicum Heights, Maryland Innosoft Corporation

Posted 4 days ago

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Job Description

Permanent

Architect, Information Technology (Senior)

Project Name

Shared Data Platform (SDP)

Client

State of Maryland

Agency

Maryland Benefits

Location

100% On-site Mon-Fri, Linthicum Heights, MD 21090

Interview Type

In-Person

Contract Duration

1 year with 9 one-year renewal options

Tentative Start Date

10/01/2025

Deadline

09/18/2025

Project Overview:

Innosoft is the prime contractor for MD Benefits (formerly MD THINK), supporting the management, design, development, testing, and implementation of this strategic Information Technology (IT) program. Maryland Benefits is seeking an agile development resource team with required skill sets to build and/or maintain the Maryland Benefits infrastructure/platform, applications development, data repositories, reports and dashboards and support activities related to network services and system operations.

The Shared Data Platform (SDP) is designed as a cloud-based, data-centric infrastructure to support scalable, flexible, and integrated data operations. It empowers self-service and accelerates data-driven decision-making across the enterprise. Key strategic goals include establishing a mature data infrastructure that balances analytics and business intelligence, enabling iterative learning and actionable insights, and fostering a "Data Center of Excellence" (DCoE) to govern and enhance data-driven processes. The SDP also prioritizes the delivery of trusted information and the streamlined onboarding of State Agencies to the Maryland Benefits platform through standardized procedures, ultimately driving operational efficiency and measurable business value. The "Data Platform - Automation" team plays a critical role in achieving these goals by supporting the "Data Platform - Engineering" team.

Duties/Responsibilities:

The Information Technology Architect (Senior) shall provide expertise in the most current principles and practices of architecture data management systems and experience in large system designs, and with data modeling in the information management arena. This individual provides expertise in modeling and organizing information to facilitate support of projects or information architectures. The individual also provides guidance on how and what to data and process models. The position primarily deals with transition planning from legacy to modern systems by concentrating on information flows, data exchange, and data translation standardization services.

Architect and design scalable solutions for the shared platform environment, focusing on reliability, performance, stability, and observability.Collaborate with technical teams to optimize database, ETL process, and reporting tool performance, minimizing resource contention and ensuring efficient data processing.Define and implement data governance policies, standards, and procedures to uphold data integrity, security, and regulatory compliance within the shared platform.Manage dependencies between applications and tools, ensuring seamless integration and interoperability across the shared platform.Develop monitoring solutions to track and manage the shared platform infrastructure's health and performance, facilitating proactive issue resolution.Implement change management processes to handle concurrent data access and changes, minimizing disruptions to the shared platform.Foster collaboration among cross-functional teams, ensuring clear communication and alignment of objectives.Gather and analyze business requirements and technical constraints to design a scalable, secure, and high-performance architecture for the shared platform environment.Collaborate with data governance teams to ensure alignment with data governance policies and security standards.Design and document the overall system architecture, including data flows, integration points, and component dependencies.Develop resource allocation, performance tuning, and observability strategies to optimize resource utilization and address potential contention issues.Implement best practices in database design, data modeling, and performance tuning to enhance platform performance and scalability.Design and implement monitoring solutions to proactively identify and resolve performance, stability, and reliability issues.Collaborate with development teams to support versioning, change management, and concurrent data access requirements.Evaluate and recommend appropriate technologies, tools, and frameworks for the shared platform environment, considering scalability, security, and integration capabilities.Provide technical leadership and guidance to ensure adherence to architectural principles, standards, and best practices.Stay updated with industry trends, emerging technologies, and best practices related to solution architecture, data management, and observability.Requirements

Education:

Bachelor’s Degree from an accredited college or university with a major in Engineering, Computer Science, Mathematics or a related field. Master’s degree preferred.

General Experience:

At least ten (10) years of experience planning, designing, building, and implementing IT systems.Ten (10)+ years of overall IT experience with six (6)+ years in solution architecture, system design, and data management.Strong understanding of database design, performance tuning, data governance, and security best practices.Proficiency in data modeling, ETL processes, and data integration techniques.Experience with monitoring and observability tools like Splunk, Datadog, or New Relic.Knowledge of cloud computing platforms and containerization technologies (e.g., AWS, Azure, Kubernetes).Excellent analytical, problem-solving, and decision-making skills.Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.Familiarity with agile development methodologies and project management practices.

Specialized Experience:

At least five (5) years of the required ten (10) years of experience must be in the direct supervision and management of major projects that involve providing professional support services and/or the integration, implementation and transition of large complex system and subsystem architectures. Must have led or been chief architect in major IT implementation efforts. Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry. Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.Key qualifications include strong project management skills, leadership abilities, effective communication, and the capacity to identify and resolve issues while adapting to changing circumstances. Significant experience collaborating with cross-functional teams, product owners, and stakeholders is essentialPreferred qualifications include a technical background and experience in data and AI/ML projects. Functional experience with local or government projects in Data Services (MDM/R360/EDMS), Child Support, Integrated Eligibility, Child Welfare, Adult Protective Services, Juvenile Justice, or Health and Human Services is also preferred.BenefitsStandard Employee Benefits. 50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft. See attached Innosoft Benefits Guide.
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Senior Information Technology Auditor - #Staff

21276 Baltimore, Maryland Johns Hopkins University

Posted 8 days ago

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Job Description

We are seeking a Senior Information Technology Auditor who will serve as the lead in the development, implementation, and evaluation of information technology audits for assigned organizational areas and functional activities throughout Johns Hopkins University and Johns Hopkins Health System in accordance with the Annual Audit Plan. Audits include technical IT infrastructures, automated application controls, IT general controls, system pre-implementations, Advisory Reviews and teaming with operational auditors on projects. The Sr. Information Technology Auditor will set clear expectations for the audit team, coordinate assignments, monitor productivity, and ensure high quality output. Serve as technical resource to other team members. Apply knowledge of information technology principles and standards, proper administrative control procedures and good business practices, and an ability to assess risk relative to the proper application of controls.

Performs assigned duties in accordance with the accepted professional standards requiring

  • Independence and objectivity.

  • Knowledge of information technology principles and standards, proper administrative control procedures and good business practices.

  • Ability to assess risk, relative to the proper application of controls.

  • Serve as a leader and a role model.

Promote department image through quality work, sharing knowledge and professional dealings and maintain confidentiality of information.

Reports to Associate Director of Information Technology Audits

Specific Duties & Responsibilities

  • Document current information technology practices through interviews, observation, investigation and testing.

  • Test systems utilizing automated and/or traditional auditing methods and analyze results of testing.

  • Identify underlying causes and contributing factors to noted problems through investigation and analysis.

  • Identify and assess risks.

  • Identify appropriate solutions and formulate sound reasonable recommendations for management's corrective action, using appropriate criteria and cost-benefit considerations.

  • Prepare formal written reports, expressing conclusions on the adequacy and effectiveness of the system and the efficiency with which activities are carried out.

  • Plan internal audits by gathering specific relevant background information, e.g. IT documentation, policies and procedures, etc. from the institution's information systems, web-based and other information sources.

  • Utilize organizational and regulatory knowledge to identify audit constraints and shape priorities.

  • Negotiate audit parameters with Director. When leading an audit, ensure all members understand their individual roles and responsibilities.

  • Design appropriate risk and control matrix and time budgets based upon interviews and evaluation of underlying financial and business risks.

  • Utilize advanced knowledge of Microsoft Office Suite applications and other business and audit-related software to conduct internal audit work and extraction of relevant business data and its analysis using analytical software.

  • Thoroughly address objectives and risks identified in audit planning and conclude nonoperational effectiveness and efficiency considering industry best practices.

  • Prepare clear and concise working papers and other documentation supporting discussions, operational facts and results of testing to justify conclusions. When serving in a project lead role, review all working papers related to the project.

  • Communicate recommendations to management through logical, clear and concise written and oral means to gain understanding and agreement on audit issues and commitment to implement corrective action.

  • Review internal controls on major systems development projects.

  • Serve as liaison between technical and non- technical personnel and participate on new system implementation and other committees providing suggestions and feedback; reviewing and analyzing draft designed internal controls and operating processes prior to system implementation; testing the completeness of the transfer of data from the old to the new system; post-implementation testing of controls, security, and transactions for adequacy and accuracy.

  • Perform follow-up internal audits to evaluate management's implementation of action plans.

  • Monitor project status and issues on a timely basis and report progress and issues to the project lead or Director timely and regularly.

  • Evaluate feedback from customers and lessons learned from meetings and identify areas for improvement. Implement changes in future audits as needed.

  • Oversee the activities of Information Technology Auditors to ensure effective utilization in completing assigned projects.

  • Provide day-to-day support of Internal Auditors as needed, e.g. create open lines of communication, provide regulatory updates, advise on difficult situations, etc.

  • Participate in personnel development training and performance evaluation programs.

  • Provide feedback to assigned staff or to the director for inclusion in staff performance or project evaluation.

  • Interact appropriately with all levels of personnel, building good working relationships and establishing a network of organizational contacts.

  • Work independently and with varying levels of management.

  • Manage multiple projects or single projects in complex environments and manage competing priorities.

  • Assist other Auditors as appropriate and necessary to execute assigned projects.

  • Consider multiple approaches and develop solutions to problems.

  • Apply project management and time management skills.

  • Address difficult and sensitive issues in a timely and effective manner.

  • May be responsible for more complex and a greater volume of audits than those handled by Internal Auditors.

  • At the senior level may act as lead on a multi-entity audit requiring coordination of several other auditors; implement a new audit with no available history or background; be assigned high visibility/high priority audits.

  • Provide occasional IT support to operational auditors and support staff.

  • Promote department image through quality work, sharing knowledge and professional dealings and maintaining confidentiality of information.

  • Demonstrate a thorough understanding of healthcare and/or higher education industry.

  • Monitor changes in the industry and be able to understand the impact on your own work.

  • Perform other related duties as requested.

Minimum Qualifications

  • Bachelor's Degree in Management Information Systems, Computer Science, Accounting or related field.

  • Five years of IT audit experience.

  • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

  • Supervisory experience.

  • Experience in non-profit, higher education or healthcare industry.

Technical Qualifications and Specialized Certifications

Technical Skills and Expected Level of Proficiency

  • Audit Documentation and Reporting - Intermediate

  • IT Auditing Standards - Intermediate

  • IT General Controls - Intermediate

  • Oral and Written Communications - Intermediate

  • Project Management Intermediate

  • Risk Control - Intermediate

  • Software Licensing Auditing - Intermediate

  • Technical Analysis and Testing - Intermediate

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Sr. Information Technology Auditor

Job Posting Title (Working Title): Senior Information Technology Auditor

Role/Level/Range: ATP/04/PE

Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday - Friday 8:30am - 5:00pm

FLSA Status: Exempt

Location: Hybrid/Eastern High Campus

Department name: Information Systems Auditing

Personnel area: University Administration

The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more:

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Senior Information Technology Auditor - #Staff

21217 Baltimore, Maryland Johns Hopkins University

Posted 7 days ago

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Job Description

We are seeking a **_Senior Information Technology Auditor_** who will serve as the lead in the development, implementation, and evaluation of information technology audits for assigned organizational areas and functional activities throughout Johns Hopkins University and Johns Hopkins Health System in accordance with the Annual Audit Plan. Audits include technical IT infrastructures, automated application controls, IT general controls, system pre-implementations, Advisory Reviews and teaming with operational auditors on projects. The Sr. Information Technology Auditor will set clear expectations for the audit team, coordinate assignments, monitor productivity, and ensure high quality output. Serve as technical resource to other team members. Apply knowledge of information technology principles and standards, proper administrative control procedures and good business practices, and an ability to assess risk relative to the proper application of controls.
Performs assigned duties in accordance with the accepted professional standards requiring
+ Independence and objectivity.
+ Knowledge of information technology principles and standards, proper administrative control procedures and good business practices.
+ Ability to assess risk, relative to the proper application of controls.
+ Serve as a leader and a role model.
Promote department image through quality work, sharing knowledge and professional dealings and maintain confidentiality of information.
**Reports to** Associate Director of Information Technology Audits
**Specific Duties & Responsibilities**
+ Document current information technology practices through interviews, observation, investigation and testing.
+ Test systems utilizing automated and/or traditional auditing methods and analyze results of testing.
+ Identify underlying causes and contributing factors to noted problems through investigation and analysis.
+ Identify and assess risks.
+ Identify appropriate solutions and formulate sound reasonable recommendations for management's corrective action, using appropriate criteria and cost-benefit considerations.
+ Prepare formal written reports, expressing conclusions on the adequacy and effectiveness of the system and the efficiency with which activities are carried out.
+ Plan internal audits by gathering specific relevant background information, e.g. IT documentation, policies and procedures, etc. from the institution's information systems, web-based and other information sources.
+ Utilize organizational and regulatory knowledge to identify audit constraints and shape priorities.
+ Negotiate audit parameters with Director. When leading an audit, ensure all members understand their individual roles and responsibilities.
+ Design appropriate risk and control matrix and time budgets based upon interviews and evaluation of underlying financial and business risks.
+ Utilize advanced knowledge of Microsoft Office Suite applications and other business and audit-related software to conduct internal audit work and extraction of relevant business data and its analysis using analytical software.
+ Thoroughly address objectives and risks identified in audit planning and conclude nonoperational effectiveness and efficiency considering industry best practices.
+ Prepare clear and concise working papers and other documentation supporting discussions, operational facts and results of testing to justify conclusions. When serving in a project lead role, review all working papers related to the project.
+ Communicate recommendations to management through logical, clear and concise written and oral means to gain understanding and agreement on audit issues and commitment to implement corrective action.
+ Review internal controls on major systems development projects.
+ Serve as liaison between technical and non- technical personnel and participate on new system implementation and other committees providing suggestions and feedback; reviewing and analyzing draft designed internal controls and operating processes prior to system implementation; testing the completeness of the transfer of data from the old to the new system; post-implementation testing of controls, security, and transactions for adequacy and accuracy.
+ Perform follow-up internal audits to evaluate management's implementation of action plans.
+ Monitor project status and issues on a timely basis and report progress and issues to the project lead or Director timely and regularly.
+ Evaluate feedback from customers and lessons learned from meetings and identify areas for improvement. Implement changes in future audits as needed.
+ Oversee the activities of Information Technology Auditors to ensure effective utilization in completing assigned projects.
+ Provide day-to-day support of Internal Auditors as needed, e.g. create open lines of communication, provide regulatory updates, advise on difficult situations, etc.
+ Participate in personnel development training and performance evaluation programs.
+ Provide feedback to assigned staff or to the director for inclusion in staff performance or project evaluation.
+ Interact appropriately with all levels of personnel, building good working relationships and establishing a network of organizational contacts.
+ Work independently and with varying levels of management.
+ Manage multiple projects or single projects in complex environments and manage competing priorities.
+ Assist other Auditors as appropriate and necessary to execute assigned projects.
+ Consider multiple approaches and develop solutions to problems.
+ Apply project management and time management skills.
+ Address difficult and sensitive issues in a timely and effective manner.
+ May be responsible for more complex and a greater volume of audits than those handled by Internal Auditors.
+ At the senior level may act as lead on a multi-entity audit requiring coordination of several other auditors; implement a new audit with no available history or background; be assigned high visibility/high priority audits.
+ Provide occasional IT support to operational auditors and support staff.
+ Promote department image through quality work, sharing knowledge and professional dealings and maintaining confidentiality of information.
+ Demonstrate a thorough understanding of healthcare and/or higher education industry.
+ Monitor changes in the industry and be able to understand the impact on your own work.
+ Perform other related duties as requested.
**Minimum Qualifications**
+ Bachelor's Degree in Management Information Systems, Computer Science, Accounting or related field.
+ Five years of IT audit experience.
+ Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
**Preferred Qualifications**
+ Supervisory experience.
+ Experience in non-profit, higher education or healthcare industry.
**Technical Qualifications and Specialized Certifications**
_Technical Skills and Expected Level of Proficiency_
+ Audit Documentation and Reporting - Intermediate
+ IT Auditing Standards - Intermediate
+ IT General Controls - Intermediate
+ Oral and Written Communications - Intermediate
+ Project Management Intermediate
+ Risk Control - Intermediate
+ Software Licensing Auditing - Intermediate
+ Technical Analysis and Testing - Intermediate
_The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs._
Classified Title: Sr. Information Technology Auditor
Job Posting Title (Working Title): Senior Information Technology Auditor
Role/Level/Range: ATP/04/PE
Starting Salary Range: $73,300 - $128,300 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday 8:30am - 5:00pm
FLSA Status: Exempt
Location: Hybrid/Eastern High Campus
Department name: Information Systems Auditing
Personnel area: University Administration
The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.
Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
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Client Services Administrator - Information Technology Management

21276 Baltimore, Maryland University of Maryland Faculty Physicians Incorporated

Posted 1 day ago

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Job Description

The Client Services Administrator is a team leader responsible for managing and supporting the organizations incident management system. This individual will lead the development of Service Center processes and protocols, ensuring client support requirements are met and SLAs are aligned accordingly. The role includes serving as a technical expert for complex issues for Level 1 and Level 2 support staff, supporting assets, clients, and incident management. The position requires working independently, with strong analytical, judgment, and critical thinking skills.

EDUCATION and/or EXPERIENCE

  • Bachelor's degree (B. A.) in Computer Science or related field preferred, or equivalent experience
  • Minimum three years of experience with computer troubleshooting, repairs, and peripheral devices
  • Knowledge of Windows Operating Systems, Microsoft Office Suites, mobile device support, MS Intune, athenaIDX, and anti-virus software (Defender)
  • Advanced knowledge of desktop OS (Windows 7, 8.1, 10)
  • Exceptional customer service and interpersonal skills
  • Experience supporting Microsoft Windows Technologies, Office Products, Networking, Hardware, Mobile Devices, Active Directory, Wireless, Remote Access, and Communication Systems
  • Prior client support experience preferred
  • Familiarity with ITIL processes (Incident, Problem, Change Management)
  • Strong reading, analytical, and communication skills
  • Detail-oriented and cooperative attitude
  • Microsoft Certification is a plus

ESSENTIAL JOB FUNCTIONS

  1. Identify methods and solutions to provide high-quality service to FPI ITM clients.
  2. Coordinate IT support activities, projects, and resource allocation with team leads.
  3. Serve as Service Pro Administrator, managing incident workflows and streamlining processes.
  4. Lead troubleshooting efforts, collaborating with vendors and support teams.
  5. Optimize Service Pro for the School of Medicine IT department and coordinate support for SOM client groups.
  6. Lead projects related to Service Center initiatives, including documentation, scheduling, and follow-up.

Total Rewards

The salary range reflects the low and high ends of the University of Marylands Faculty Physicians Inc. salary scale, with actual compensation depending on various factors. The organization offers a comprehensive benefits package. More details are available at:

Equal Opportunity Employer

The employer complies with federal employment laws and provides relevant rights information, including the Know Your Rights notice from the Department of Labor.

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