347 Amazon jobs in Fairburn

Amazon Connect Engineer

30301 Atlanta, Georgia Maximus

Posted 19 days ago

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Job Description

Permanent
Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.

Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.

Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.

This role is hybrid/Leicester based role.

Essential Duties & Responsibilities

1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.

2. Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.

3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permissions. Optimize contact centre operations through data analysis and feedback loops.

4. Implement real-time and historical reporting solutions using AWS analytics tools.

5. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools. Customize agent and customer experiences using APIs and SDKs

6. Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.

7. Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.

8. Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables

9. Provide technical support and training to internal teams and end-users.

10. Document system configurations, workflows, and best practices.

11 Provide high-level operational support acting as escalation point for work stoppages

12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes

Preferred Skills & Qualifications

• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience

• 2+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)

• Proficiency in AWS Services and Infrastructure as code

•Strong scripting or programming skills (e.g., Python, JavaScript).

• Familiarity with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).

•Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront

Individual Competencies

• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations

• Proactive, methodical, and thorough approach to operations management

• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation

• Ability to work independently to objectives and manage multiple high priority initiatives in parallel

• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions

• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment

• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

42,000.00

Maximum Salary

£

47,000.00

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Amazon Prime Delivery Driver

Smyrna, Georgia Amazon

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Job Description

Amazon Prime is hiring drivers for our delivery operations. Drivers must be comfortable operating in a fast paced environment where they will be expected to quickly and efficiently deliver packages. Will be delivering using company vans (Ford Transit), no personal vehicles are allowed. Starting salary is $15/hr and you will have a 3 or 4 day work week.
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Amazon Prime Delivery Driver

Atlanta, Georgia Amazon

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Amazon Prime is hiring drivers for our delivery operations. Drivers must be comfortable operating in a fast paced environment where they will be expected to quickly and efficiently deliver packages. Will be delivering using company vans (Ford Transit), no personal vehicles are allowed. Starting salary is $15/hr and you will have a 3 or 4 day work week.
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Director of Sales - Amazon

30309 Midtown Atlanta, Georgia KIK Consumer Products

Posted 1 day ago

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Job Description

**We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes and Pools**
When you join KIK Consumer Products, you're joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families and the cleanliness of their homes and pools. We are committed to building a culture of performance driven by accountability, collaboration, and agility that enables timely fact-based decision-making and exceptional execution with unwavering ethics. As one of North America's largest independent manufacturers of consumer products, KIK helps a large portfolio of brands and retailers bring their products to life.
**Your Role at KIK**
We're looking for a strategic and results-driven Director of Sales to lead and scale our Amazon business. In this high-impact role, you'll own the Amazon P&L, drive cross-functional execution, and manage the partnership with Amazon to maximize sales, profitability, and brand visibility. You'll lead strategy, forecasting, promotions, and operational alignment-partnering with internal teams and Amazon to execute flawlessly. This role is ideal for a proven eCommerce leader with deep Amazon expertise, strong financial acumen, and a passion for delivering exceptional results in a fast-paced, growth-focused environment. This role is based out of Lawrenceville, GA.
**What You'll Be Doing**
+ Own and lead the ecommerce channel growth strategy, with accountability for revenue, profit, share, and long-term growth objectives.
+ Serve as a trusted advisor and primary point of contact with Amazon managing strategic initiatives, business reviews, negotiations and top-to-top relationships.
+ Collaborate closely with marketing, operations, finance, and supply chain to ensure alignment and consistent, efficient execution.
+ Oversee:
+ Demand forecasting, inventory planning, and supply chain coordination to ensure product availability and minimize chargebacks.
+ Ad and promotional investment to maximize ROI.
+ Establish and maintain reporting tools, KPIs, dashboards, and performance scorecards to measure and manage business results.
+ Analyze data trends, competitive activity, and category dynamics to identify risks, opportunities and whitespace.
+ Drive continuous improvement and process optimization across merchandising, catalog management, and digital shelf health.
+ Act as a thought leader within the organization, raising eCommerce fluency across commercial teams and championing a customer-first, digital mindset.
+ Communicate performance, challenges, and opportunities clearly and persuasively to senior leadership and stakeholders.
_The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time._
**What You'll Bring**
+ 7+ years in sales/ecommerce, with 3+ years leading Amazon channel strategy
+ Bachelor's degree required; MBA is a plus
+ Proven track record owning and growing Amazon P&L in CPG or consumer products
+ Deep knowledge of Amazon tools (Vendor/Seller Central, AMS, etc.)
+ Strong leadership, analytical, and cross-functional collaboration skills
+ Ability to travel as needed
**What You Will Get**
KIK offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.
**About KIK**
We create the products and brands that people trust to clean, sanitize, and protect their homes and pools. We are one of North America's largest independent consumer product manufacturers with 16 North American manufacturing facilities. We also operate globally in Canada, Europe, and Australia. We are known for our portfolio of notable brands including Spic and Span® and Comet® cleaning products, Clorox® Pool&Spa (under license), BioGuard®, and Natural Chemistry® pool chemicals. We are also the #1 producer in North America of store-brand ("private label") bleach and a leading private-label provider of laundry detergent and additives, dishwashing products, general-purpose cleaning, and other home care products.
Our global team of over 2,300 employees drives our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics.
Our organization is constantly evolving and is driven by a set of "One KIK" values - a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity.
KIK is an Equal Employment Opportunity / Affirmative Action employer. KIK does not discriminate against qualified applicants or employees based on race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law.
KIK is also committed to providing reasonable accommodations for applicants and employees with protected disabilities to the extent required by applicable laws. If you require a reasonable accommodation to participate in the job application, or interview process, or to perform the essential functions of the job, please contact Human Resources immediately.
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Amazon Connect ACGR Lead

30309 Midtown Atlanta, Georgia Cognizant

Posted 1 day ago

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Job Description

Amazon Connect ACGR Lead (Remote)
As an Amazon Connect ACGR Lead, you will make an impact by leading the technical planning and implementation of Amazon Connect Global Resiliency (ACGR) for enterprise contact center solutions. You will be a valued member of the cloud transformation team and work collaboratively with business stakeholders, cross-functional teams, and AWS service experts.
In this role, you will:
· - Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
· - Develop and maintain technical playbooks for service outages or degradation, and conduct mock failover exercises.
· - Ensure appropriate service quotas for chat and other digital channels.
· - Conduct load testing and validation of ACGR configurations and processes for dual region replication.
· - Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.
Work model:
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
What you need to have to be considered:
· - Extensive experience with Amazon Connect and its architecture.
· - Strong understanding of AWS services including Lambda, API Gateway, and CloudWatch.
· - Proven ability to lead technical planning and implementation for cloud transformations.
· - Experience in developing disaster recovery playbooks and conducting failover exercises.
· - Expertise in load testing and validating dual region replication configurations.
These will help you stand out:
Technical Planning and Implementation: Lead the technical planning and implementation of Amazon Connect for customer cloud transformations.
Disaster Recovery: Develop and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness
Service Quotas: Ensure appropriate service quotas for chat and other digital channels
Load Testing: Conduct load testing and validation of ACGR configurations and processes for dual region replication
Collaboration: Work closely with business stakeholders to gather requirements and design solutions
Monitoring and Automation: Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation.
Applications will be accepted until Aug 30, 2025.
The annual salary for this position is between $80,000 - $140,000 depending on experience and other qualifications of the successful candidate.
**Benefits:**
· Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan.
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-SS2
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Sr. Account Manager-Amazon

Atlanta, Georgia Recruit Up, LLC

Posted today

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Job Description

Job Description

Job Description

SUMMARY

The Senior Account Manager (eCommerce) provides sales representation, account management, and eCommerce strategy support to our eCommerce accounts and develops, builds and enhances relations with buyers. The Senior Account Manager (eCommerce) will be responsible for driving and achieving sales goals for new and existing products by collaborating with our eCommerce partners and across functional internal resources. This person should have the business aptitude to understand and execute upon all aspects of selling a product into an online retailer, including finance and analytics, product set-up, supply chain, packaging and demand creation.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Develop and implement long-term eCommerce growth strategies to increase sales and profits, including analysis of product mix, pricing, promotions, and consumer trends for Amazon Americas other eCommerce pure players and B&M.com retailers.
  • Build strong relationships with retailers in the Americas and local market buyers as well as cross-functional retailer teams that supports Kids2 eCommerce growth.
  • Cross-team leadership of internal account support teams to identify opportunities and execute on growth strategies across American eCommerce accounts to achieve desired results.
  • Responsible for achieving assigned goals for sales of new and existing products, strategic volume and promotional planning, budget adherence, and execution of sales/marketing initiatives.
  • Lead development, monitoring, and analysis of sales forecasts and related data, including profitability, rate of sale, promotional performance, etc.
  • Act as primary contact with all internal departments for eCommerce accounts to include product development, marketing, manufacturing, order management, logistics, accounting, legal, etc.
  • Work with our retail partners to fully understand the levers of driving sales within their platforms, including content, SEO, media to sell, build and execute an effective JBP.
  • Maintain an effective working knowledge of external market factors, including competitive information, technology trends, etc. in order to make educated account decisions and product recommendations to grow the business.
  • Manage supply chain initiatives to expand our presence and assortment online.
  • Work with internal and external eCommerce peers around the globe to share and apply best practices for maximizing online sales, managing relationships, reporting, driving supply chain efficiencies, and other aspects of the business.


    QUALIFICATIONS & EXPERIENCE

  • Must have a minimum of 6 years selling consumer products.
  • Must have direct experience selling into ecommerce platforms
  • Proven ability to develop collaborative relationships with management in national accounts, and across internal cross-functional departments.
  • Financial and analytical skills are highly desired to manage account profitability and investments.
  • Experience in eCommerce, marketing, product management in consumer products would be a plus.
  • EDUCATION & SKILLS

  • Bachelor's degree from a four-year college or university in Sales, Business Administration, eCommerce or related field.
  • Creative, highly-motivated, self-starter, detail-oriented, organized, can efficiently work in a fast-paced environment, a team player and possess excellent verbal and visual communication skills.
  • COMPUTER/TECHNICAL SKILLS

  • Must be proficient in PowerPoint, Excel and Word.

  • COMPUTER/TECHNICAL SKILLS

  • While performing the duties of this job, the employee is regularly required to sit; have flexible use of hands; and talk or hear.
  • The employee is occasionally required to stand, walk, and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, and color vision.
  • WORK ENVIRONMENT

  • General office environment. Role will be in office three days per week, Tuesday - Thursday during core hours, and Monday - Friday during Week 3 of each month.
  • Some Travel may be required


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Principal Worldwide Specialist Sales, Amazon Connect, Amazon Connect (CXE), AWS

30309 Midtown Atlanta, Georgia Amazon

Posted 1 day ago

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Description
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung.
AWS is seeking an experienced Senior Sales Specialist to help us establish AWS as the market leader for Amazon Connect - Amazon's Contact Center as a Service (CCaaS). This effort is in direct response to feedback from customers and seeks to address the daily pain points of meeting the high bar of delivering great customer service. This service will offer a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses. This exciting service is part of the growing SaaS offerings from AWS such as Amazon Supply Chain and Clean Rooms. The ideal candidate will have enterprise sales experience in areas such as telecommunications, VoIP, CRM/ERP applications, call/contact center and/or the integration of these complex solutions, be a self-starter, and be willing to operate both tactically and strategically. As key team member in this fast growing, exciting space you will have the opportunity to help drive the growth and shape the future of a service category that will have a significant impact on our customers' business.
Key job responsibilities
Your responsibilities will include building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration. The ideal candidate will possess a proven track record and background that enables them to lead a sales effort that will include teaming with AWS Senior Enterprise Sales Representatives, Solutions Architects, Partners and engagements at the CxO level within the largest AWS accounts. The successful candidate will also possess a business background that enables them to drive an engagement and interact at the CxO/VP level, as well as a technical understanding that enables them to easily interact with developers and technical architects. You should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus.
Key job responsibilities
- Drive revenue and market share for AWS.
- Meet or exceed quarterly and annual revenue targets.
- Develop and execute against a sales plan.
- Maintain a robust sales pipeline.
- Work with partners and OEM's to extend reach & drive adoption of AWS solutions.
- Manage contract negotiations along with the core sales organization.
- Develop long-term strategic relationships with key accounts.
- Ensure customer satisfaction.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
About the team
The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer's most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
Basic Qualifications
- 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
- 7+ years of business development, partner development, sales or alliances management experience
Preferred Qualifications
- 5+ years of building profitable partner ecosystems experience
- Experience developing detailed go to market plan
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $153,000/year in our lowest geographic market up to $252,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Business Development Executive - Amazon Connect, Professional Services, Amazon Connect CODE

30309 Midtown Atlanta, Georgia Amazon

Posted 1 day ago

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Description
Application deadline: Nov 10, 2025
The ProServe Business Development Executive is responsible for building, scaling, and executing go-to-market (GTM) strategies that accelerate ProServe billable bookings, drive revenue, and amplify ProServe customer business outcomes. Responsibilities may include outbound activities to proactively create demand and build pipeline; the identification, evaluation, and negotiation of complex deals, typically requiring cross-functional internal or external partnerships, as well as driving larger programs such as AWS-wide growth initiatives. This role is a force multiplier for the field sellers, collaborates across multiple teams, and impacts measurable business metrics.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Key job responsibilities
1. Working backward from customer needs, develop and evolve AWS's application modernization value proposition and engagement mechanisms.
2. Lead a combination of direct and cross-functional remote teams to help customers initiate their application modernization journey to retire legacy application debt.
3. Identify opportunities to build compelling proposals to help customers achieve business value from application modernization and ensure clarity on AWS's value proposition(s).
4. Develop global mechanisms to deliver GTM elements that may include consultative workshops, reference materials, partner engagements, linkages to other Amazon programs.
5. Develop qualification and training approach to build out the community of field and partner resources to ensure customer business outcomes are realized.
6. Conduct customer briefings, present at customer events, further AWS thought leadership
A day in the life
The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience (CX) solutions, leveraging Amazon Connect, that empower customers to operate core business functions such as customer service, omnichannel engagement, Agentic AI, and digital customer communications. Our ACCOE ProServe consultants carry deep (14+ years on average) technical expertise and domain knowledge to assist customers in a delivery, advisory and/or oversight role to improve their CX and to maximize workforce productivity.
About the team
The Amazon Connect Center of Delivery Excellence is a strategic Amazon Web Services (AWS) team helping enterprise customers solve their toughest Customer Experience technical and operational challenges when migrating legacy contact center applications to AWS and Amazon Connect.
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 7+ years of developing, negotiating and executing business agreements experience
- 7+ years of professional or military experience
- Bachelor's degree
- 5+ years of experience developing and implementing organizational strategies resulting in measurable business outcomes"
Preferred Qualifications
- Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner
- Experience selling to Fortune 1000 or Global 2000 organizations
- Experience in Contact Center Technical or Operational roles. Business Process Outsourcing BPO.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $176,100/year up to $38,200/year. The National base pay for this position ranges from 158,400/year in our lowest geographic market up to 262,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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