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Supervisor, Access and Patient Support
78703 Austin, Texas
Cardinal Health
Posted 2 days ago
Job Viewed
Job Description
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Responsibilities_**
The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services.
+ Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities.
+ Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities.
+ Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance.
+ Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management.
+ Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program.
+ Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders.
+ Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing.
+ Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules.
+ Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner.
+ Manage employee timecards in addition to standard HR responsibilities as a people leader.
+ Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders.
+ Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable.
+ Continually monitor program adherence, quality, attendance, and address accordingly.
+ Report Non-Conformances in a timely manner.
+ Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues.
+ Conduct recurring development-based 1x1s with team members focused on both performance and goal setting.
+ Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
+ Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
+ Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person).
+ Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team.
+ Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc.
+ Work well independently and in a team setting by collaborating across different departments.
+ Travel may be needed to perform your duties up to 25%.
**_Qualifications_**
+ Bachelor's degree or equivalent work experience preferred.
+ 3-5 years of experience in related field of patient support programs preferred.
+ Previous management experience preferred.
+ Previous Quality monitoring experience preferred.
+ Strong communication, presentation, and time management skills.
+ Commitment to the continued development of oneself and team members.
+ Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas.
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations, or business support staff
+ Administers and executes policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact on work unit operations and customers
+ Frequently interacts with subordinates, customers and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
+ Effective communication and collaboration with client
+ Consistently demonstrate Cardinal Health values (What we value):
+ Integrity - We hold ourselves to the highest ethical standard.
+ Accountable - We bring passion, determination, and grit to deliver on our commitments.
+ Inclusive - We embrace differences to drive the best outcomes.
+ Mission Driven - We serve the greater goal of healthcare.
+ Innovative - We develop new ways of thinking, operating, and serving customers.
+ Regularly practice the Cardinal Heath behaviors (The way we act):
+ Invites curiosity.
+ Builds partnerships.
+ Inspires commitment.
+ Develops self and others.
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory.
This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.**
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second)
**Upload speed of 5Mbps (megabyte per second).**
**Ping Rate Maximum of 30ms (milliseconds).**
**Hardwired to the router.**
**Surge protector with Network Line Protection for CAH issued equipment.**
**Anticipated salary range:** $65,500 - $93,550
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Responsibilities_**
The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment /reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services.
+ Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities.
+ Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities.
+ Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance.
+ Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management.
+ Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program.
+ Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders.
+ Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing.
+ Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules.
+ Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner.
+ Manage employee timecards in addition to standard HR responsibilities as a people leader.
+ Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders.
+ Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable.
+ Continually monitor program adherence, quality, attendance, and address accordingly.
+ Report Non-Conformances in a timely manner.
+ Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues.
+ Conduct recurring development-based 1x1s with team members focused on both performance and goal setting.
+ Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
+ Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
+ Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person).
+ Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team.
+ Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc.
+ Work well independently and in a team setting by collaborating across different departments.
+ Travel may be needed to perform your duties up to 25%.
**_Qualifications_**
+ Bachelor's degree or equivalent work experience preferred.
+ 3-5 years of experience in related field of patient support programs preferred.
+ Previous management experience preferred.
+ Previous Quality monitoring experience preferred.
+ Strong communication, presentation, and time management skills.
+ Commitment to the continued development of oneself and team members.
+ Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas.
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations, or business support staff
+ Administers and executes policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact on work unit operations and customers
+ Frequently interacts with subordinates, customers and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
+ Effective communication and collaboration with client
+ Consistently demonstrate Cardinal Health values (What we value):
+ Integrity - We hold ourselves to the highest ethical standard.
+ Accountable - We bring passion, determination, and grit to deliver on our commitments.
+ Inclusive - We embrace differences to drive the best outcomes.
+ Mission Driven - We serve the greater goal of healthcare.
+ Innovative - We develop new ways of thinking, operating, and serving customers.
+ Regularly practice the Cardinal Heath behaviors (The way we act):
+ Invites curiosity.
+ Builds partnerships.
+ Inspires commitment.
+ Develops self and others.
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory.
This position is full-time (40 hours/week). **Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.**
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second)
**Upload speed of 5Mbps (megabyte per second).**
**Ping Rate Maximum of 30ms (milliseconds).**
**Hardwired to the router.**
**Surge protector with Network Line Protection for CAH issued equipment.**
**Anticipated salary range:** $65,500 - $93,550
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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0
Supervisor, Access and Patient Support
78703 Austin, Texas
Cardinal Health
Posted 8 days ago
Job Viewed
Job Description
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Job Summary_**
The Operations Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other hub services.
**_Responsibilities:_**
+ Collaboratively oversees daily operations for an inbound and outbound patient access support team.
+ Ability to maintain development/training goals for team members in a 100% remote setting.
+ Responsible for creating and maintaining Standard Operating Procedures and work instructions & metrics specific to the program.
+ Responsible for conducting daily, weekly, monthly, and quarterly reviews of program metrics and reporting results to leadership.
+ Manages workflow within assigned team to ensure efficient customer service operations. Monitors inbound calls and workgroups, and tracks key performance indicators such as abandonment rate, Service Level, After Call Survey and First Call Resolution.
+ Responsible for testing/solutioning/approving program changes including those related to technology (in various digital platforms & CRMs), platform upgrades and modifications to program business rules.
+ Meets regularly with Manager to discuss team performance and people management considerations. Assists the Manager in implementing new policies and procedures.
+ Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching, development and feedback on both performance and goal setting.
+ Responsible for managing Workday tasks; approvals timecards, PTO, etc.
+ Comply with all Local, State, and Federal laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company's Compliance and HIPAA Plans.
+ Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues.
+ Manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager.
+ Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
+ Other duties as assigned.
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations or business staff
+ Administers and exercises policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact to work unit operations and customers
+ Frequently interacts with subordinates, customers, and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
+ Ability to travel 25% of the time, when needed
**_Qualifications_**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-3 years' proven experience in a call center leadership position exposed to patient support programs preferred
+ Strong communication/customer service skills (written and verbal)
+ Excellent leadership, trouble shooting, time/energy management, emotional intelligence, change management, and problem-solving skills
+ Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
+ Highly organized, solution-oriented, and regularly applies skills to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation
+ Commitment to the continued development of oneself and team members
+ Ability to effectively lead and engage remote employees
+ Shift flexibility required if coverage is needed on an early/later shift
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am-7:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $67,500-$96,300
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Job Summary_**
The Operations Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other hub services.
**_Responsibilities:_**
+ Collaboratively oversees daily operations for an inbound and outbound patient access support team.
+ Ability to maintain development/training goals for team members in a 100% remote setting.
+ Responsible for creating and maintaining Standard Operating Procedures and work instructions & metrics specific to the program.
+ Responsible for conducting daily, weekly, monthly, and quarterly reviews of program metrics and reporting results to leadership.
+ Manages workflow within assigned team to ensure efficient customer service operations. Monitors inbound calls and workgroups, and tracks key performance indicators such as abandonment rate, Service Level, After Call Survey and First Call Resolution.
+ Responsible for testing/solutioning/approving program changes including those related to technology (in various digital platforms & CRMs), platform upgrades and modifications to program business rules.
+ Meets regularly with Manager to discuss team performance and people management considerations. Assists the Manager in implementing new policies and procedures.
+ Conducts development-based biweekly/monthly/quarterly 1x1s with team members and holds responsibility for providing effective coaching, development and feedback on both performance and goal setting.
+ Responsible for managing Workday tasks; approvals timecards, PTO, etc.
+ Comply with all Local, State, and Federal laws and regulations as they pertain to services provided by the Company. This includes supporting and demonstrating compliance with the Company's Compliance and HIPAA Plans.
+ Collaborates with internal business partners to provide effective responses and resolutions to complex program related issues.
+ Manages time and independently prioritizes work responsibilities to meet key deadlines as assigned by manager.
+ Maintains daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
+ Other duties as assigned.
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations or business staff
+ Administers and exercises policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact to work unit operations and customers
+ Frequently interacts with subordinates, customers, and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
+ Ability to travel 25% of the time, when needed
**_Qualifications_**
+ Bachelor's degree in related field, or equivalent work experience, preferred
+ 2-3 years' proven experience in a call center leadership position exposed to patient support programs preferred
+ Strong communication/customer service skills (written and verbal)
+ Excellent leadership, trouble shooting, time/energy management, emotional intelligence, change management, and problem-solving skills
+ Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
+ Highly organized, solution-oriented, and regularly applies skills to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation
+ Commitment to the continued development of oneself and team members
+ Ability to effectively lead and engage remote employees
+ Shift flexibility required if coverage is needed on an early/later shift
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am-7:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $67,500-$96,300
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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1
Clinical Supervisor, Access and Patient Support
78703 Austin, Texas
Cardinal Health
Posted 2 days ago
Job Viewed
Job Description
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
The Supervisor, Clinical Operations provides management and clinical oversight to a team of nurses providing assistance to customers and patients. This role oversees the recruitment and professional development of the clinical patient engagement team to ensure a positive and satisfactory experience for all customers. The Supervisor, Clinical Operations monitors nurse to patient contact quality and provides coaching as needed to ensure effective and accurate communication of all clinical information. This job ensures all interactions are within an acceptable standard of telephonic nursing and keeps an eye on the financial management of programs.
**_Responsibilities_**
+ Oversight and management of direct reports including but not limited to nursing staff
+ Oversight of daily clinical operations for patient access support contact center team members and provide daily support ensuring team members can perform job responsibilities.
+ Oversight and implementation of all program compliance activities, product training and adverse event/product quality complaint training.
+ Oversight of clinical training, coach, teach, train, and mentor team members while monitoring individual and team performance.
+ Create and maintain Standard Operating Procedures and work instructions specific to the program.
+ Coordinate and deliver recurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders.
+ Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules.
+ Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner.
+ Manage employee scheduling/timecards in addition to standard HR responsibilities as a people leader.
+ Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders.
+ Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable.
+ Continually monitor program adherence, quality, attendance, and address accordingly.
+ Report Non-Conformances in a timely manner.
+ Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues.
+ Conduct recurring development-based 1x1s with team members focused on both performance and goal setting.
+ Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
+ Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
+ Contribute to the building and presentation of business reviews to clients (either virtually or in-person).
+ Proactively seek and implement process efficiencies to reduce team manual work.
+ Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc.
+ Work well independently and in a team setting by collaborating across different departments.
+ Travel may be needed to perform your duties up to 25%.
**_Qualifications_**
+ Current, unrestricted Registered Nurse license, required.
+ BA, BS or equivalent experience in related field preferred.
+ 5 years of clinical experience, preferred.
+ Knowledge of program disease state, preferred.
+ Call center or telephonic nursing experience, preferred.
+ Previous leadership experience, preferred.
+ Basic health insurance reimbursement knowledge, preferred.
+ Strong communication, presentation, and time management skills.
+ Experience in conducting web-based meetings, preferred.
+ Commitment to the continued development of oneself and team members.
+ Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas.
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations or business staff
+ Administers and exercises policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact to work unit operations and customers
+ Frequently interacts with subordinates, customers, and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
+ Consistently demonstrate Cardinal Health values (What we value):
+ Integrity - We hold ourselves to the highest ethical standard.
+ Accountable - We bring passion, determination, and grit to deliver on our commitments.
+ Inclusive - We embrace differences to drive the best outcomes.
+ Mission Driven - We serve the greater goal of healthcare.
+ Innovative - We develop new ways of thinking, operating, and serving customers.
+ Regularly practice the Cardinal Heath behaviors (The way we act):
+ Invites curiosity.
+ Builds partnerships.
+ Inspires commitment.
+ Develops self and others.
**_Training and Work Schedules:_**
+ Your new hire training will take place 8:00am-5:00pm CST the first week of employment, mandatory attendance is required.
+ This position is full-time (40 hours/week).
+ Employees are required to have flexibility to work a scheduled shift of Monday-Friday, 8:00am- 5:00pm CST.
**_R_** **_emote Details:_**
All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $80,900-$115,500
**Bonus eligible: No**
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
The Supervisor, Clinical Operations provides management and clinical oversight to a team of nurses providing assistance to customers and patients. This role oversees the recruitment and professional development of the clinical patient engagement team to ensure a positive and satisfactory experience for all customers. The Supervisor, Clinical Operations monitors nurse to patient contact quality and provides coaching as needed to ensure effective and accurate communication of all clinical information. This job ensures all interactions are within an acceptable standard of telephonic nursing and keeps an eye on the financial management of programs.
**_Responsibilities_**
+ Oversight and management of direct reports including but not limited to nursing staff
+ Oversight of daily clinical operations for patient access support contact center team members and provide daily support ensuring team members can perform job responsibilities.
+ Oversight and implementation of all program compliance activities, product training and adverse event/product quality complaint training.
+ Oversight of clinical training, coach, teach, train, and mentor team members while monitoring individual and team performance.
+ Create and maintain Standard Operating Procedures and work instructions specific to the program.
+ Coordinate and deliver recurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders.
+ Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules.
+ Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner.
+ Manage employee scheduling/timecards in addition to standard HR responsibilities as a people leader.
+ Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders.
+ Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable.
+ Continually monitor program adherence, quality, attendance, and address accordingly.
+ Report Non-Conformances in a timely manner.
+ Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues.
+ Conduct recurring development-based 1x1s with team members focused on both performance and goal setting.
+ Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
+ Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
+ Contribute to the building and presentation of business reviews to clients (either virtually or in-person).
+ Proactively seek and implement process efficiencies to reduce team manual work.
+ Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc.
+ Work well independently and in a team setting by collaborating across different departments.
+ Travel may be needed to perform your duties up to 25%.
**_Qualifications_**
+ Current, unrestricted Registered Nurse license, required.
+ BA, BS or equivalent experience in related field preferred.
+ 5 years of clinical experience, preferred.
+ Knowledge of program disease state, preferred.
+ Call center or telephonic nursing experience, preferred.
+ Previous leadership experience, preferred.
+ Basic health insurance reimbursement knowledge, preferred.
+ Strong communication, presentation, and time management skills.
+ Experience in conducting web-based meetings, preferred.
+ Commitment to the continued development of oneself and team members.
+ Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas.
**_What is expected of you and others at this level_**
+ Coordinates and supervises the daily activities of operations or business staff
+ Administers and exercises policies and procedures
+ Ensures employees operate within guidelines
+ Decisions have a direct impact to work unit operations and customers
+ Frequently interacts with subordinates, customers, and peer groups at various management levels
+ Interactions normally involve information exchange and basic problem resolution
+ Consistently demonstrate Cardinal Health values (What we value):
+ Integrity - We hold ourselves to the highest ethical standard.
+ Accountable - We bring passion, determination, and grit to deliver on our commitments.
+ Inclusive - We embrace differences to drive the best outcomes.
+ Mission Driven - We serve the greater goal of healthcare.
+ Innovative - We develop new ways of thinking, operating, and serving customers.
+ Regularly practice the Cardinal Heath behaviors (The way we act):
+ Invites curiosity.
+ Builds partnerships.
+ Inspires commitment.
+ Develops self and others.
**_Training and Work Schedules:_**
+ Your new hire training will take place 8:00am-5:00pm CST the first week of employment, mandatory attendance is required.
+ This position is full-time (40 hours/week).
+ Employees are required to have flexibility to work a scheduled shift of Monday-Friday, 8:00am- 5:00pm CST.
**_R_** **_emote Details:_**
All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
+ Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $80,900-$115,500
**Bonus eligible: No**
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/27/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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2
Access and Patient Support: Case Manager
78703 Austin, Texas
Cardinal Health
Posted 2 days ago
Job Viewed
Job Description
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Responsibilities:**
**Patient Access & Advocacy**
· Support patient access to therapy through Reimbursement Support Services and patient support programs, in accordance with business rules and HIPAA regulations.
· Guide patients and healthcare providers through all steps of the patient journey, including referral intake, benefit investigation (pharmacy and medical), prior authorization, and therapy delivery.
· Actively advocate for patients by navigating complex healthcare systems, addressing concerns, and securing necessary approvals for treatments and medications.
· Assess patient financial ability and provide guidance to appropriate financial assistance programs.
· Implement strategies to promote medication adherence, including patient education, regular check-ins, and addressing barriers to compliance.
· Evaluate patient eligibility for assistance programs and assist with enrollment.
**Care Coordination & Insurance Navigation**
· Manage the entire care process from benefit investigation/verification to medication delivery, ensuring an exceptional patient experience.
· Conduct benefit verifications and collaborate with physicians, pharmacies, and insurance companies for seamless coordination and timely access to services.
· Help patients understand insurance coverage, out-of-pocket costs, and appeals processes.
· Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes.
· Remain knowledgeable about changes in the reimbursement environment (Medicare, Medicaid, Managed Care, Commercial plans).
**Program Expertise & Continuous Improvement**
· Remain updated on available patient resources and oversee systems and procedures for accuracy and efficiency.
· Demonstrate deep understanding of the patient support program and contribute to its continuous improvement.
· Track key patient metrics, analyze data for trends and improvement opportunities, and generate reports for stakeholders.
· Anticipate potential problems, refer to policies and past practices, and develop effective solutions.
· Provide guidance and training to junior case managers on best practices.
**Communication & Collaboration**
· Provide world-class service, striving for one-call resolution for inbound calls from patients, healthcare provider offices, specialty pharmacies, and customers.
· Mediate effective resolution for complex payer/pharmacy issues and de-escalate situations.
· Collaborate with internal and external teams, focusing on problem-solving and teamwork.
· Build and maintain professional relationships with all stakeholders, including case management, patient support services, medical, sales, market access, insurance companies, specialty pharmacies, and office coordinators.
· Display high emotional intelligence and professional communication to foster strong working relationships.
**Documentation & Compliance**
· Maintain accurate and detailed notations for every interaction using the appropriate database/CRM.
· Document and share reimbursement and other knowledge with team members.
· Ensure compliance with company and manufacturer policies.
· Track payer/plan issues and report changes, updates, or trends to management.
· Handle escalations and ensure proper communication of resolutions within required timeframes.
**Other Duties**
· Provide caseload coverage outside of assigned duties/territory as needed.
· Make outbound calls for patient follow-ups or confirmations.
· Proactively follow up with partners to facilitate coverage and timely product delivery.
· Cultivate innovation by monitoring systems, processes, and care gaps, offering new ideas and solutions.
**Qualifications**
· High School Diploma, GED, or technical certification required; college degree preferred.
· 3-8 years of industry experience with patient-facing or high-touch customer interaction experience, preferred.
· In-depth understanding of health insurance benefits, relevant state and federal laws, and insurance regulations.
· Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges.
· Excellent written and oral communication, mediation, and problem-solving skills.
· Experience managing complex patient cases, preferably with specialty medications.
· Robust computer literacy, including data entry and MS Office-based software programs.
· Ability to work independently, prioritize effectively, and thrive in a fast-paced, dynamic environment.
· Strong people skills: flexibility, persistence, creativity, empathy, and trust.
· Bilingual (Spanish) skills preferred.
**Work Schedule & Remote Details**
· Full-time (40 hours/week).
· Flexibility to work any shift during normal business hours: Monday-Friday, 7:00am-7:00pm CT/CST.
· Mandatory new hire training: 8:00am-5:00pm CT/CST.
· Remote work requires a dedicated, quiet, private, distraction-free environment with high-speed internet (DSL, Cable, or Fiber; dial-up, satellite, WiFi, cellular not acceptable).
· Download speed: 15Mbps; Upload speed: 5Mbps; Ping rate: max 30ms; hardwired to router; surge protector with network line protection for company-issued equipment.
These responsibilities provide an overview of the position and may be adjusted according to business requirements. The organization reserves the right to modify duties, reporting structure, or assign additional tasks as needed. This job description is subject to revision at any time.
**Anticipated hourly range:** $21.50 per hour - $30.70 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/26/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
**Responsibilities:**
**Patient Access & Advocacy**
· Support patient access to therapy through Reimbursement Support Services and patient support programs, in accordance with business rules and HIPAA regulations.
· Guide patients and healthcare providers through all steps of the patient journey, including referral intake, benefit investigation (pharmacy and medical), prior authorization, and therapy delivery.
· Actively advocate for patients by navigating complex healthcare systems, addressing concerns, and securing necessary approvals for treatments and medications.
· Assess patient financial ability and provide guidance to appropriate financial assistance programs.
· Implement strategies to promote medication adherence, including patient education, regular check-ins, and addressing barriers to compliance.
· Evaluate patient eligibility for assistance programs and assist with enrollment.
**Care Coordination & Insurance Navigation**
· Manage the entire care process from benefit investigation/verification to medication delivery, ensuring an exceptional patient experience.
· Conduct benefit verifications and collaborate with physicians, pharmacies, and insurance companies for seamless coordination and timely access to services.
· Help patients understand insurance coverage, out-of-pocket costs, and appeals processes.
· Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes.
· Remain knowledgeable about changes in the reimbursement environment (Medicare, Medicaid, Managed Care, Commercial plans).
**Program Expertise & Continuous Improvement**
· Remain updated on available patient resources and oversee systems and procedures for accuracy and efficiency.
· Demonstrate deep understanding of the patient support program and contribute to its continuous improvement.
· Track key patient metrics, analyze data for trends and improvement opportunities, and generate reports for stakeholders.
· Anticipate potential problems, refer to policies and past practices, and develop effective solutions.
· Provide guidance and training to junior case managers on best practices.
**Communication & Collaboration**
· Provide world-class service, striving for one-call resolution for inbound calls from patients, healthcare provider offices, specialty pharmacies, and customers.
· Mediate effective resolution for complex payer/pharmacy issues and de-escalate situations.
· Collaborate with internal and external teams, focusing on problem-solving and teamwork.
· Build and maintain professional relationships with all stakeholders, including case management, patient support services, medical, sales, market access, insurance companies, specialty pharmacies, and office coordinators.
· Display high emotional intelligence and professional communication to foster strong working relationships.
**Documentation & Compliance**
· Maintain accurate and detailed notations for every interaction using the appropriate database/CRM.
· Document and share reimbursement and other knowledge with team members.
· Ensure compliance with company and manufacturer policies.
· Track payer/plan issues and report changes, updates, or trends to management.
· Handle escalations and ensure proper communication of resolutions within required timeframes.
**Other Duties**
· Provide caseload coverage outside of assigned duties/territory as needed.
· Make outbound calls for patient follow-ups or confirmations.
· Proactively follow up with partners to facilitate coverage and timely product delivery.
· Cultivate innovation by monitoring systems, processes, and care gaps, offering new ideas and solutions.
**Qualifications**
· High School Diploma, GED, or technical certification required; college degree preferred.
· 3-8 years of industry experience with patient-facing or high-touch customer interaction experience, preferred.
· In-depth understanding of health insurance benefits, relevant state and federal laws, and insurance regulations.
· Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges.
· Excellent written and oral communication, mediation, and problem-solving skills.
· Experience managing complex patient cases, preferably with specialty medications.
· Robust computer literacy, including data entry and MS Office-based software programs.
· Ability to work independently, prioritize effectively, and thrive in a fast-paced, dynamic environment.
· Strong people skills: flexibility, persistence, creativity, empathy, and trust.
· Bilingual (Spanish) skills preferred.
**Work Schedule & Remote Details**
· Full-time (40 hours/week).
· Flexibility to work any shift during normal business hours: Monday-Friday, 7:00am-7:00pm CT/CST.
· Mandatory new hire training: 8:00am-5:00pm CT/CST.
· Remote work requires a dedicated, quiet, private, distraction-free environment with high-speed internet (DSL, Cable, or Fiber; dial-up, satellite, WiFi, cellular not acceptable).
· Download speed: 15Mbps; Upload speed: 5Mbps; Ping rate: max 30ms; hardwired to router; surge protector with network line protection for company-issued equipment.
These responsibilities provide an overview of the position and may be adjusted according to business requirements. The organization reserves the right to modify duties, reporting structure, or assign additional tasks as needed. This job description is subject to revision at any time.
**Anticipated hourly range:** $21.50 per hour - $30.70 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/26/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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3
Operations Manager, Access Patient and Support
78703 Austin, Texas
Cardinal Health
Posted 1 day ago
Job Viewed
Job Description
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so patients can access, afford, and remain on the therapies they need for a better quality of life. Our diverse expertise in pharma, payer, and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We continuously integrate advanced and emerging technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**Accountabilities**
+ Manage, coach, lead, and mentor subordinate supervisors who direct employees in enrollment and eligibility reimbursement for patient support programs
+ Responsible for the overall direction, coordination, and evaluation of their teams up to 100 employees
+ Oversee work on a daily basis in conjunction with supervisors and team leads while resolving day-to-day problems using defined processes
+ Build customer relationships, interpret customer needs and assesses their business requirements while developing alternate solutions when needed
+ Interact with clients to provide resolution to inquiries and present updates on specific program performance
+ Regularly communicate with customer account managers on client requests and needs
+ Oversee employee schedules to ensure proper business coverage as outlined by client contracts and company policies
+ Set priorities for the team to ensure task completion, coordinate work activities with other supervisors
+ Conduct time and capacity studies to forecast future staffing needs
+ Coordinate with talent acquisition related to vacancy needs and interview and select top talent
+ Coach and mentor supervisors providing feedback and advice
+ Design and deliver corrective action plans for employees
+ Provide input into succession plans and development plans for employees
+ Conduct one-on-one discussions with supervisors documenting performance and providing feedback
+ Work within budget and financial objectives as defined by director
+ Works directly with the manufacturer clients on program requirements, day to day operations and ideas to grow the business
+ Lead Quarterly Business Reviews with the client
+ Communicate with directors providing updates on current workload and performance
+ Serve as an escalation point of contact for employees, patients, and providers to resolve issues
+ Serve as a subject matter expert providing coaching and training to employees in the areas of customer service, case resolution, and database management
+ Coordinate with training center of excellence related to upcoming training needs
+ Develop employee knowledge and skill set through monitoring and quality review of telephone calls and documentation of work
+ Interact with indirect reports regularly during skip-level one-on-ones
+ Review activity reports to assess performance
**What is expected of you and others at this level**
+ Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
+ Participates in the development of policies and procedures to achieve specific goals
+ Ensures employees operate within guidelines
+ Decisions have a short-term impact on work processes, outcomes, and customers
+ Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
+ Interactions normally involves resolution of issues related to operations and/or projects
+ Gains consensus from various parties involved
+ Ability to travel 25% of the time
**Qualifications**
+ Minimum of Bachelor's degree or equivalent, preferred
+ Proven record of leading and developing a team of employees with experience building a bench of talent
+ Prior experience in patient support services, healthcare, or related field, preferred
+ Pharmacy and Medical insurance knowledge with both commercial and government plans highly desired
+ Specialty pharmaceutical knowledge, preferred
+ Strong desire for career progression into leadership roles
+ Willingness to roll up sleeves and work with any levels of the organization
+ Excellent listener, problem solver, motivator, and coach
+ Demonstrated leadership and communication skills
+ Approachable with the ability to build rapport with teammates across functions and businesses
+ Sound decision maker with financial acumen
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $87,700-$125,300 annually
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/26/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
**Together, we can get life-changing therapies to patients who need them-faster.**
**Accountabilities**
+ Manage, coach, lead, and mentor subordinate supervisors who direct employees in enrollment and eligibility reimbursement for patient support programs
+ Responsible for the overall direction, coordination, and evaluation of their teams up to 100 employees
+ Oversee work on a daily basis in conjunction with supervisors and team leads while resolving day-to-day problems using defined processes
+ Build customer relationships, interpret customer needs and assesses their business requirements while developing alternate solutions when needed
+ Interact with clients to provide resolution to inquiries and present updates on specific program performance
+ Regularly communicate with customer account managers on client requests and needs
+ Oversee employee schedules to ensure proper business coverage as outlined by client contracts and company policies
+ Set priorities for the team to ensure task completion, coordinate work activities with other supervisors
+ Conduct time and capacity studies to forecast future staffing needs
+ Coordinate with talent acquisition related to vacancy needs and interview and select top talent
+ Coach and mentor supervisors providing feedback and advice
+ Design and deliver corrective action plans for employees
+ Provide input into succession plans and development plans for employees
+ Conduct one-on-one discussions with supervisors documenting performance and providing feedback
+ Work within budget and financial objectives as defined by director
+ Works directly with the manufacturer clients on program requirements, day to day operations and ideas to grow the business
+ Lead Quarterly Business Reviews with the client
+ Communicate with directors providing updates on current workload and performance
+ Serve as an escalation point of contact for employees, patients, and providers to resolve issues
+ Serve as a subject matter expert providing coaching and training to employees in the areas of customer service, case resolution, and database management
+ Coordinate with training center of excellence related to upcoming training needs
+ Develop employee knowledge and skill set through monitoring and quality review of telephone calls and documentation of work
+ Interact with indirect reports regularly during skip-level one-on-ones
+ Review activity reports to assess performance
**What is expected of you and others at this level**
+ Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
+ Participates in the development of policies and procedures to achieve specific goals
+ Ensures employees operate within guidelines
+ Decisions have a short-term impact on work processes, outcomes, and customers
+ Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
+ Interactions normally involves resolution of issues related to operations and/or projects
+ Gains consensus from various parties involved
+ Ability to travel 25% of the time
**Qualifications**
+ Minimum of Bachelor's degree or equivalent, preferred
+ Proven record of leading and developing a team of employees with experience building a bench of talent
+ Prior experience in patient support services, healthcare, or related field, preferred
+ Pharmacy and Medical insurance knowledge with both commercial and government plans highly desired
+ Specialty pharmaceutical knowledge, preferred
+ Strong desire for career progression into leadership roles
+ Willingness to roll up sleeves and work with any levels of the organization
+ Excellent listener, problem solver, motivator, and coach
+ Demonstrated leadership and communication skills
+ Approachable with the ability to build rapport with teammates across functions and businesses
+ Sound decision maker with financial acumen
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. **Dial-up, satellite, WIFI, Cellular connections are NOT acceptable** . Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated salary range:** $87,700-$125,300 annually
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 12/26/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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4
Clinical Care Transition Specialist / Registered Nurse - Austin, TX
78703 Austin, Texas
Option Care Health
Posted 9 days ago
Job Viewed
Job Description
**Extraordinary Careers. Endless Possibilities.**
**With the nation's largest home infusion provider, there is no limit to the growth of your career.**
Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.
**Job Description Summary:**
The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They are responsible for educating patients, their families and the facility staff about how the services and products will be facilitated at an alternative site. Clinical Transition Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and implementation of an effective treatment plan. Clinical Transition Specialists are also responsible for proactively building strong relationships with referral sources and partnering with Account Managers to grow referral rates and achieve sales goals.
**Job Description:**
JOB RESPONSIBILITIES
+ Proactively maintains and grows relationships with referrals sources to increase sales and patient starts. Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
+ Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients. Conducts assessment of patients selected by the hospital to ensure patient is a viable candidate for alternative site care.
+ Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care.
+ Provides hands on, in person education to patients and their caregivers with the goal of timely discharge and therapy independence.
+ Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
+ Responsible for collecting, reviewing and completing pre-admission information and securing related signoff.
+ Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
+ Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care
+ Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
+ Reviews the patient's medical record to obtain both pertinent medical history and primary/ secondary insurance payor information and communicates this to patient registration department.
+ Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS. Participates with any data collection required for therapy start and patient tracking process. This may include facilitating the transfer of orders via phone, fax, and e-prescribing
+ Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
+ Provides oversight and input to the providers regarding the patient and proper assessment and treatment process and transition to home care.
+ Serves as a point of contact, coordination, and communication with other providers.
+ Makes arrangements for any special medical supplies or appliances to be available.
SUPERVISORY RESPONSIBILITIES
Does this position have supervisory responsibilities? NO
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
BASIC EDUCATION AND EXPERIENCE REQUIREMENTS
Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
BASIC QUALIFICATIONS
+ Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
+ Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
+ Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
+ Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
+ Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
+ Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits and multiple hospitals. If such means of transportation would include a personal vehicle, a valid driver's license and proof of insurance would be required.
+ Able to plan, organize and make presentations
TRAVEL REQUIREMENTS
Travels to and from partnerships facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals and provide live education and training support to patient/caregiver and referral sources.
PREFERRED QUALIFICATIONS
Hands on home or alternate site infusion or discharge planning experience
Experience growing service provider partnerships
Due to state pay transparency laws, the full range for the position is below:
Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
**Benefits:**
-Medical, Dental, & Vision Insurance
-Paid Time off
-Bonding Time Off
-401K Retirement Savings Plan with Company Match
-HSA Company Match
-Flexible Spending Accounts
-Tuition Reimbursement
-myFlexPay
-Family Support
-Mental Health Services
-Company Paid Life Insurance
-Award/Recognition Programs
_Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information._
For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.
**With the nation's largest home infusion provider, there is no limit to the growth of your career.**
Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.
**Job Description Summary:**
The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They are responsible for educating patients, their families and the facility staff about how the services and products will be facilitated at an alternative site. Clinical Transition Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and implementation of an effective treatment plan. Clinical Transition Specialists are also responsible for proactively building strong relationships with referral sources and partnering with Account Managers to grow referral rates and achieve sales goals.
**Job Description:**
JOB RESPONSIBILITIES
+ Proactively maintains and grows relationships with referrals sources to increase sales and patient starts. Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
+ Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients. Conducts assessment of patients selected by the hospital to ensure patient is a viable candidate for alternative site care.
+ Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care.
+ Provides hands on, in person education to patients and their caregivers with the goal of timely discharge and therapy independence.
+ Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
+ Responsible for collecting, reviewing and completing pre-admission information and securing related signoff.
+ Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
+ Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care
+ Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
+ Reviews the patient's medical record to obtain both pertinent medical history and primary/ secondary insurance payor information and communicates this to patient registration department.
+ Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS. Participates with any data collection required for therapy start and patient tracking process. This may include facilitating the transfer of orders via phone, fax, and e-prescribing
+ Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
+ Provides oversight and input to the providers regarding the patient and proper assessment and treatment process and transition to home care.
+ Serves as a point of contact, coordination, and communication with other providers.
+ Makes arrangements for any special medical supplies or appliances to be available.
SUPERVISORY RESPONSIBILITIES
Does this position have supervisory responsibilities? NO
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
BASIC EDUCATION AND EXPERIENCE REQUIREMENTS
Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
BASIC QUALIFICATIONS
+ Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
+ Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
+ Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
+ Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
+ Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
+ Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits and multiple hospitals. If such means of transportation would include a personal vehicle, a valid driver's license and proof of insurance would be required.
+ Able to plan, organize and make presentations
TRAVEL REQUIREMENTS
Travels to and from partnerships facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals and provide live education and training support to patient/caregiver and referral sources.
PREFERRED QUALIFICATIONS
Hands on home or alternate site infusion or discharge planning experience
Experience growing service provider partnerships
Due to state pay transparency laws, the full range for the position is below:
Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
**Benefits:**
-Medical, Dental, & Vision Insurance
-Paid Time off
-Bonding Time Off
-401K Retirement Savings Plan with Company Match
-HSA Company Match
-Flexible Spending Accounts
-Tuition Reimbursement
-myFlexPay
-Family Support
-Mental Health Services
-Company Paid Life Insurance
-Award/Recognition Programs
_Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information._
For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.
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View Now
5
Clinical Nurse Coordinator Arrhythmia Care Unit
78705 Austin, Texas
St. David's Medical Center
Posted today
Job Viewed
Job Description
Description
IntroductionAre you looking for a place to deliver excellent care patients deserve? At St. David's Medical Center we support our colleagues in their positions. Join our Team as a(an) Clinical Nurse Coordinator Arrhythmia Care Unit and access programs to assist with every stage of your career.
BenefitsSt. David's Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Are you a continuous learner? With more than 94,000 nurses throughout HCA Healthcare, we are one of the largest employers of nurses in the United States. Education is key to excellence! As a majority owner of Galen College of Nursing, which joins Research College of Nursing and Mercy School of Nursing as educational facilities within the HCA Healthcare family, we make it easier and more affordable to gain certifications and job skills. Apply today for our Clinical Nurse Coordinator Arrhythmia Care Unit opening and continue to learn!
Job Summary and QualificationsThe Clinical Nurse Coordinator (CNC) ensures and delivers high quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established policies/procedures, serves as a resource person for staff, and models a commitment to the organization’s vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall departmental performance.
What you will do in this role:
- Assists with admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.
- Participates in the ongoing assessment of the quality of patient care services provided in the unit, in collaboration with other members of the management team.
- Collaborates with subject matter experts and other managers to create an environment of teamwork that supports improved outcomes and service.
- Supports a patient-first philosophy and engages in service recovery when necessary.
- Supports the efforts of the facility to improve engagement by operationalizing current nursing strategies, including employee rounding, hourly rounds, and other initiatives.
- Provides recommendations related to interviewing, selecting, and training new staff. Recommends and implements courses of action, including training and development, conflict resolution, personnel policy compliance, completion of performance evaluations, and/or disciplinary actions to ensure a competitively better organization.
- Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines.
- Supports proper inventory control and assists with managing supplies and equipment.
What qualifications you will need:
- Advanced Cardiac Life Spt must be obtained within 1 year of employment start date
- Basic Cardiac Life Support must be obtained within 30 days of employment start date
- NIH Stroke Scale must be obtained within 30 days of employment start date
- (RN) Registered Nurse
- Bachelors Degree, or Associate Degree
St. David’s Medical Center , part of St. David’s HealthCare, is a comprehensive medical facility with three locations: St. David’s Medical Center, Heart Hospital of Austin , and St. David’s Georgetown Hospital . Located in Central Austin, St. David’s Medical Center features a 371-bed acute care hospital and a 64-bed rehabilitation hospital, offering a wide range of inpatient and outpatient services.
The hospital provides a full spectrum of women's services, including a renowned Level IV maternity unit, maternal-fetal medicine, and a high-risk maternal and neonatal transport team. It also boasts the region’s largest Level IV Neonatal Intensive Care Unit and offers outpatient breast imaging services through Solis Mammography, which is situated on-site. Additionally, the facility includes a 24-hour emergency department and a comprehensive stroke center.
St. David’s Medical Center specializes in treating high-acuity surgical patients, offering complex procedures such as spine surgeries, total joint replacements, advanced surgical oncology, bariatric surgery, and general surgery. It is also home to the esteemed Texas Cardiac Arrhythmia Institute. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If growth and continued learning is important to you, we encourage you to apply for our Clinical Nurse Coordinator Arrhythmia Care Unit opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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6
Clinical Nurse Coordinator Arrhythmia Care Unit
78705 Austin, Texas
St. David's Medical Center
Posted today
Job Viewed
Job Description
Description
IntroductionAre you looking for a place to deliver excellent care patients deserve? At St. David's Medical Center we support our colleagues in their positions. Join our Team as a(an) Clinical Nurse Coordinator Arrhythmia Care Unit and access programs to assist with every stage of your career.
BenefitsSt. David's Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Are you a continuous learner? With more than 94,000 nurses throughout HCA Healthcare, we are one of the largest employers of nurses in the United States. Education is key to excellence! As a majority owner of Galen College of Nursing, which joins Research College of Nursing and Mercy School of Nursing as educational facilities within the HCA Healthcare family, we make it easier and more affordable to gain certifications and job skills. Apply today for our Clinical Nurse Coordinator Arrhythmia Care Unit opening and continue to learn!
Job Summary and QualificationsThe Clinical Nurse Coordinator (CNC) ensures and delivers high quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established policies/procedures, serves as a resource person for staff, and models a commitment to the organization’s vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall departmental performance.
What you will do in this role:
- Assists with admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.
- Participates in the ongoing assessment of the quality of patient care services provided in the unit, in collaboration with other members of the management team.
- Collaborates with subject matter experts and other managers to create an environment of teamwork that supports improved outcomes and service.
- Supports a patient-first philosophy and engages in service recovery when necessary.
- Supports the efforts of the facility to improve engagement by operationalizing current nursing strategies, including employee rounding, hourly rounds, and other initiatives.
- Provides recommendations related to interviewing, selecting, and training new staff. Recommends and implements courses of action, including training and development, conflict resolution, personnel policy compliance, completion of performance evaluations, and/or disciplinary actions to ensure a competitively better organization.
- Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines.
- Supports proper inventory control and assists with managing supplies and equipment.
What qualifications you will need:
- Advanced Cardiac Life Spt must be obtained within 1 year of employment start date
- Basic Cardiac Life Support must be obtained within 30 days of employment start date
- NIH Stroke Scale must be obtained within 30 days of employment start date
- (RN) Registered Nurse
- Bachelors Degree, or Associate Degree
St. David’s Medical Center , part of St. David’s HealthCare, is a comprehensive medical facility with three locations: St. David’s Medical Center, Heart Hospital of Austin , and St. David’s Georgetown Hospital . Located in Central Austin, St. David’s Medical Center features a 371-bed acute care hospital and a 64-bed rehabilitation hospital, offering a wide range of inpatient and outpatient services.
The hospital provides a full spectrum of women's services, including a renowned Level IV maternity unit, maternal-fetal medicine, and a high-risk maternal and neonatal transport team. It also boasts the region’s largest Level IV Neonatal Intensive Care Unit and offers outpatient breast imaging services through Solis Mammography, which is situated on-site. Additionally, the facility includes a 24-hour emergency department and a comprehensive stroke center.
St. David’s Medical Center specializes in treating high-acuity surgical patients, offering complex procedures such as spine surgeries, total joint replacements, advanced surgical oncology, bariatric surgery, and general surgery. It is also home to the esteemed Texas Cardiac Arrhythmia Institute. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If growth and continued learning is important to you, we encourage you to apply for our Clinical Nurse Coordinator Arrhythmia Care Unit opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Is this job a match or a miss?
View Now
7
Clinical Nurse Coordinator Arrhythmia Care Unit
78703 Austin, Texas
HCA Healthcare
Posted 10 days ago
Job Viewed
Job Description
**Description**
**Introduction**
Are you looking for a place to deliver excellent care patients deserve? At St. David's Medical Center we support our colleagues in their positions. Join our Team as a(an) Clinical Nurse Coordinator Arrhythmia Care Unit and access programs to assist with every stage of your career.
**Benefits**
St. David's Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
Are you a continuous learner? With more than 94,000 nurses throughout HCA Healthcare, we are one of the largest employers of nurses in the United States. Education is key to excellence! As a majority owner of Galen College of Nursing, which joins Research College of Nursing and Mercy School of Nursing as educational facilities within the HCA Healthcare family, we make it easier and more affordable to gain certifications and job skills. Apply today for our Clinical Nurse Coordinator Arrhythmia Care Unit opening and continue to learn!
**Job Summary and Qualifications**
The Clinical Nurse Coordinator (CNC) ensures and delivers high quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established policies/procedures, serves as a resource person for staff, and models a commitment to the organization's vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall departmental performance.
What you will do in this role:
+ Assists with admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.
+ Participates in the ongoing assessment of the quality of patient care services provided in the unit, in collaboration with other members of the management team.
+ Collaborates with subject matter experts and other managers to create an environment of teamwork that supports improved outcomes and service.
+ Supports a patient-first philosophy and engages in service recovery when necessary.
+ Supports the efforts of the facility to improve engagement by operationalizing current nursing strategies, including employee rounding, hourly rounds, and other initiatives.
+ Provides recommendations related to interviewing, selecting, and training new staff. Recommends and implements courses of action, including training and development, conflict resolution, personnel policy compliance, completion of performance evaluations, and/or disciplinary actions to ensure a competitively better organization.
+ Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines.
+ Supports proper inventory control and assists with managing supplies and equipment.
**What qualifications you will need:**
+ Advanced Cardiac Life Spt must be obtained within 1 year of employment start date
+ Basic Cardiac Life Support must be obtained within 30 days of employment start date
+ NIH Stroke Scale must be obtained within 30 days of employment start date
+ (RN) Registered Nurse
+ Bachelors Degree, or Associate Degree
St. David's Medical Center ( , part of St. David's HealthCare, is a comprehensive medical facility with three locations: St. David's Medical Center, Heart Hospital of Austin ( , and St. David's Georgetown Hospital ( . Located in Central Austin, St. David's Medical Center features a 371-bed acute care hospital and a 64-bed rehabilitation hospital, offering a wide range of inpatient and outpatient services.
The hospital provides a full spectrum of women's services, including a renowned Level IV maternity unit, maternal-fetal medicine, and a high-risk maternal and neonatal transport team. It also boasts the region's largest Level IV Neonatal Intensive Care Unit and offers outpatient breast imaging services through Solis Mammography, which is situated on-site. Additionally, the facility includes a 24-hour emergency department and a comprehensive stroke center.
St. David's Medical Center specializes in treating high-acuity surgical patients, offering complex procedures such as spine surgeries, total joint replacements, advanced surgical oncology, bariatric surgery, and general surgery. It is also home to the esteemed Texas Cardiac Arrhythmia Institute. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If growth and continued learning is important to you, we encourage you to apply for our Clinical Nurse Coordinator Arrhythmia Care Unit opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities apply today!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Introduction**
Are you looking for a place to deliver excellent care patients deserve? At St. David's Medical Center we support our colleagues in their positions. Join our Team as a(an) Clinical Nurse Coordinator Arrhythmia Care Unit and access programs to assist with every stage of your career.
**Benefits**
St. David's Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
Are you a continuous learner? With more than 94,000 nurses throughout HCA Healthcare, we are one of the largest employers of nurses in the United States. Education is key to excellence! As a majority owner of Galen College of Nursing, which joins Research College of Nursing and Mercy School of Nursing as educational facilities within the HCA Healthcare family, we make it easier and more affordable to gain certifications and job skills. Apply today for our Clinical Nurse Coordinator Arrhythmia Care Unit opening and continue to learn!
**Job Summary and Qualifications**
The Clinical Nurse Coordinator (CNC) ensures and delivers high quality, patient-centered care and coordination of all functions in the unit/department during the designated shift. In collaboration with other members of the management team, the CNC directs, monitors, and evaluates nursing care in accordance with established policies/procedures, serves as a resource person for staff, and models a commitment to the organization's vision/mission/values to support an unparalleled patient experience and clinical outcomes that contribute to overall departmental performance.
What you will do in this role:
+ Assists with admission and discharge processes to ensure efficient throughput and high quality, patient-centered care.
+ Participates in the ongoing assessment of the quality of patient care services provided in the unit, in collaboration with other members of the management team.
+ Collaborates with subject matter experts and other managers to create an environment of teamwork that supports improved outcomes and service.
+ Supports a patient-first philosophy and engages in service recovery when necessary.
+ Supports the efforts of the facility to improve engagement by operationalizing current nursing strategies, including employee rounding, hourly rounds, and other initiatives.
+ Provides recommendations related to interviewing, selecting, and training new staff. Recommends and implements courses of action, including training and development, conflict resolution, personnel policy compliance, completion of performance evaluations, and/or disciplinary actions to ensure a competitively better organization.
+ Assists with staff scheduling. Manages all practical aspects of staff labor in accordance with patient care needs and established productivity guidelines.
+ Supports proper inventory control and assists with managing supplies and equipment.
**What qualifications you will need:**
+ Advanced Cardiac Life Spt must be obtained within 1 year of employment start date
+ Basic Cardiac Life Support must be obtained within 30 days of employment start date
+ NIH Stroke Scale must be obtained within 30 days of employment start date
+ (RN) Registered Nurse
+ Bachelors Degree, or Associate Degree
St. David's Medical Center ( , part of St. David's HealthCare, is a comprehensive medical facility with three locations: St. David's Medical Center, Heart Hospital of Austin ( , and St. David's Georgetown Hospital ( . Located in Central Austin, St. David's Medical Center features a 371-bed acute care hospital and a 64-bed rehabilitation hospital, offering a wide range of inpatient and outpatient services.
The hospital provides a full spectrum of women's services, including a renowned Level IV maternity unit, maternal-fetal medicine, and a high-risk maternal and neonatal transport team. It also boasts the region's largest Level IV Neonatal Intensive Care Unit and offers outpatient breast imaging services through Solis Mammography, which is situated on-site. Additionally, the facility includes a 24-hour emergency department and a comprehensive stroke center.
St. David's Medical Center specializes in treating high-acuity surgical patients, offering complex procedures such as spine surgeries, total joint replacements, advanced surgical oncology, bariatric surgery, and general surgery. It is also home to the esteemed Texas Cardiac Arrhythmia Institute. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If growth and continued learning is important to you, we encourage you to apply for our Clinical Nurse Coordinator Arrhythmia Care Unit opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities apply today!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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staff - Registered Nurse (RN) - Clinical Coordinator, Intermediate Care - $36+ per hour
78716 Austin, Texas
HCA St. David's Healthcare
Posted today
Job Viewed
Job Description
HCA St. David's Healthcare is seeking a Registered Nurse (RN) Clinical Coordinator, Intermediate Care for a nursing job in Austin, Texas.
Job Description & Requirements- Specialty: Intermediate Care
- Discipline: RN
- Start Date: ASAP
- Duration: Ongoing
- Shift: days
- Employment Type: Staff
Shift: Days (Rotating Weekends)
Description
IntroductionAre you looking for a place to deliver excellent care patients deserve? At St. David's South Austin Medical Center we support our colleagues in their positions. Join our Team as a(an) Clinical Nurse Coordinator IMC and access programs to assist with every stage of your career.
BenefitsSt. David's South Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Are you a continuous learner? With more than 94,000 nurses throughout HCA Healthcare, we are one of the largest employers of nurses in the United States. Education is key to excellence! As a majority owner of Galen College of Nursing, which joins Research College of Nursing and Mercy School of Nursing as educational facilities within the HCA Healthcare family, we make it easier and more affordable to gain certifications and job skills. Apply today for our Clinical Nurse Coordinator IMC opening and continue to learn!
Job Summary and QualificationsThe Clinical Nurse Coordinator (CNC) delivers high quality, patient-centered care and coordinates all functions in the unit. In partnership with the management team, the CNC monitors and evaluates nursing care in accordance with established policies. The CNC serves as a resource for staff and supports an unparalleled patient experience.
What you will do in this role:
- Partner with a multidisciplinary team to coordinate, evaluate, customize, and deliver high quality, patient-centered care.
- Assist with admission and discharge processes.
- Partner with subject matter experts and leadership team to support improved outcomes and service.
- Provide coaching, feedback, and training to improve performance and engagement.
- Assist with staff scheduling.
- Advanced Cardiac Life Spt must be obtained within 90 days of employment start date
- Basic Cardiac Life Support must be obtained within 30 days of employment start date
- NIH Stroke Scale must be obtained within 6 months of employment start date
- (RN) Registered Nurse must be obtained within 60 days of employment start date
- Bachelors Degree, or Associate Degree
St. David's South Austin Medical Center, which is part of St. David's HealthCare. We are a 368-bed acute care facility offering a range of complex specialties and sub-specialties. Our services include a nationally accredited oncology program with the area's only adult Transplant and Cellular Therapy Program; advanced trauma care with a Level II trauma center; comprehensive cardiac, stroke and orthopedic programs; full-service maternity and newborn care; and two full-service emergency centers in the communities of Bee Cave and Bastrop. St. David's South Austin Medical Center is affiliated with the Texas Institute for Robotic Surgery. We offer advanced robotic services for orthopedics, open heart and lung surgery, complex GI surgery, surgical oncology, general surgery, colorectal surgery, and urology. It was one of the first hospitals in Central Texas to combine the use of CT imaging and robotics to detect early stage lung cancer.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If growth and continued learning is important to you, we encourage you to apply for our Clinical Nurse Coordinator IMC opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
St. David's Healthcare Job ID #1-INFOR- . Posted job title: Clinical Nurse Coordinator IMC
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9