3,224 Client Success jobs in the United States

We have an exciting opportunity for a motivated and professional Client Success Representative to join our Orlando, FL office team. At Travel Media Group, we take the development of our staff seriously. Our progressive culture encourages team members to achieve excellence in a B2B environment through training and growth opportunities.

Travel Media Group is a leading name in hospitality marketing platforms, specializing in comprehensive guest feedback management. We assist hotels, management companies, and brands in proactively managing guest feedback. Our comprehensive suite of solutions includes social media content creation, review responses, reputation management, websites, and more. TMG’s offerings enable Hospitality clients to integrate and manage guest feedback with unmatched visibility, accountability, and support.

Position Summary:

The primary responsibility of the Client Success Representative is to develop and maintain excellent client relationships while ensuring positive experiences for both new and existing hotel clients throughout the customer lifecycle. This role requires regular communication with clients to retain and facilitate revenue growth in a designated portfolio. Additional responsibilities include product training, basic technical support, and marketing recommendations.

Responsibilities:

- Establish regular communication and collaboration with clients at all levels (users, departments, stakeholders) to foster trust, respect, and understanding.

- Acquire a comprehensive understanding of all Travel Media Group product offerings.

- Manage a portfolio of current clients, which includes onboarding, monthly calls/emails, and account reviews.

- Perform monthly account analyses and measure customer performance across campaigns.

- Participate in weekly and monthly team activities and meetings.

- Attend and conduct in-depth webinars on all products.

- Identify at-risk accounts and proactively work with clients to improve their performance and engagement.

- Collaborate seamlessly with other departments to better serve our clients and prospects.

- Ensure timely onboarding and conduct thorough training with new clients upon receipt of agreements.

- Facilitate discussions regarding continuous service improvements and client requests between clients and internal teams.

- Upsell and upgrade accounts as necessary.

- Process all client requests and changes efficiently, with attention to detail and adherence to company guidelines.

- Maintain accurate notes and client information on Salesforce.com.

Qualifications/Requirements:

- Demonstrated creative problem-solving and critical-thinking skills.

- Ability to effectively plan realistic short-term and long-term goals.

- Proficiency in disseminating information and sharing knowledge across various levels within the company.

- Strong cultural and organizational sensitivity.

- Commitment to a high-performance culture.

- Experience setting up business social media accounts is advantageous.

- Must be organized, capable of multitasking, and demonstrate superior attention to detail while adhering to deadlines.

- Must be self-directed, self-motivated, and focused on results.

- Proficiency in standard office communication technology (email, voicemail, Internet, etc.).

- Must exhibit a positive, cooperative, and friendly attitude.

- Strong verbal and written communication skills.

- Knowledge of Salesforce.com is a plus.

- Technical support experience is a plus.

- Hospitality industry experience is preferred.

- Retention management skills are preferred.

Benefits:

- Major medical, dental, and vision insurance.

- 401(k) plan with company match.

- Two weeks of paid vacation plus company-paid holidays.

- Ongoing training and development, including a Leadership Development Program.

- Competitive base salary with bonus opportunities.

- Career advancement opportunities.

We are actively seeking motivated individuals in the Orlando area. If you want to launch your career with a stable industry leader and want to learn more, please contact us today!

Travel Media Group is a division of Dominion Enterprises, a leading online marketing and software services company offering client solutions across multiple business verticals. We provide a dynamic work environment, excellent growth opportunities, competitive earnings, and a comprehensive benefits package with a generous 401(k). Dominion Enterprises is an equal-opportunity employer and supports a diverse workforce. Dominion Enterprises is also a drug-testing employer.

About In-Telecom

In-Telecom is a growing company with a great team that provides exceptional service who is looking for eager professionals to join the team.

In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to provide the best customer experience and technical expertise, thus becoming the singular solution provider for our customers.

Position Overview:

The Client Success Manager will serve as a key business partner between In-Telecom and its Clients. The CSM will oversee Client relationships and will focus on delivering the “In-Telecom Experience”, ensuring high adoption of In-Telecom products and services and maximize Client retention. This position requires strong organizational skills, attention to details, high business acumen, and excellent communication abilities.

Duties & Responsibilities:

Client Retention:

• Builds relationships with clients and establishes a sense of trust. Responsible for client retention and goodwill.
• Create value for ITC products and services.
• Monitor and manage Client retention through new agreements and renewals.

Client Management

• Serve as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.
• Create tailored solutions based on needs of the Client.
• Be a critical business partner for the Client, holding ITC accountable to a phenomenal experience.
• Provide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client’s future needs.

Client Growth

• Identify growth opportunities for ITC within the existing Client base.
• Sell additional opportunities for projects and services, offering the Client the entire ITC Suite.
• Ensure Client portfolio growth to meet ITC vision for short term and long-term goals.

Required Qualifications:

• 3-5 years of experience in account management
• Growth mindset, with a passion for Client Success
• Extremely well organized, detailed-oriented, results driven, and highly self-motivated
• Strong analytical, decision-making, and problem-solving abilities
• Ability to balance multiple priorities and provide solutions
• Great organization and time management skills

Preferred Qualifications:

• Bachelors Degree in Business Administration, Marketing, or a related Field
• 3-5 years in an IT technical position with understanding of PBX, VoIP, and IT (networking, MS products, Fortinet firewalls, switches and APs, Cyber Security)
• Experience and working knowledge of MSP Environments
• 1-3 years experience working with Salesforce
• 1-3 years experience working with ticketing systems
• Previous experience in Sales

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Up to 25% travel

The Role

We’re looking for a Client Success Lead to join our leadership team. This role is designed for someone who loves building strong client relationships, mentoring account managers, and turning vision into strategy . As the Client Success Lead, you’ll be the heartbeat of our client-facing team - ensuring clients succeed, stay with us long term, and grow.

You’ll report directly to the CEO and manage a team of 2 current Account Managers plus a new hire . While you will personally handle 1–2 high-value accounts , your primary focus will be leading, mentoring, and enabling your team to deliver exceptional results.

Mission

Ensure every client succeeds and stays, while mentoring and managing Account Managers, with a focus on strategic retention and client growth .

Key Responsibilities

● Lead, coach, and mentor the Account Management team; set expectations and provide accountability.

● Own retention, upsell, and client performance KPIs .

● Personally manage 1–2 high-value accounts .

● Join key client calls alongside AMs during escalations, renewals, or growth opportunities.

● Create client success playbooks, training materials, and performance dashboards.

● Partner with leadership to improve client experience and results.

Success Metrics

● Measurable growth in average client lifetime value .

● Achievement of upsell/expansion revenue targets .

● Demonstrated AM development through scorecards and feedback .

Ideal Background

● 5+ years in account management or client success , ideally in a digital marketing agency.

● Proven experience mentoring and leading client-facing teams .

● Strong communicator — able to turn complex strategy into clear direction .

● Comfortable rolling up your sleeves when needed while keeping a leadership mindset.

● A strategic thinker with experience navigating client concerns and guiding teams toward long-term retention and growth.

Location

● City of Plano based role

● Hybrid

Compensation & Incentives

● Competitive salary.

● Bonus/incentive structure tied to retention, upsell, and client success outcomes.

What you’ll do

We’re seeking a dedicated Client Success Manager to oversee one of the largest and most strategic accounts in Giga’s portfolio. This is not a sales role. Instead, you’ll serve as the customer’s trusted partner, ensuring flawless execution of deliverables, smooth implementations, and world-class support. You’ll be the central point of contact between the customer and Giga, making sure we deliver on our promises with quality, timeliness, and consistency. The ideal candidate is customer-obsessed, proactive in solving problems, and thrives in high-stakes, high-impact situations.

Where you’ll work

This is an in-person role, based in Houston, Texas.

Responsibilities

• Own the relationship with a strategic account, serving as the primary point of contact and advocate for the customer.
• Ensure all projects and deliverables are executed on time, within budget, and at the highest quality standards.
• Partner cross-functionally with engineering, operations, logistics, and leadership to resolve issues and remove roadblocks.
• Lead customer onboarding and implementation processes to guarantee smooth deployment of Giga products.
• Proactively monitor account health and anticipate customer needs before they become problems.
• Provide timely communication, reporting, and status updates to both the customer and internal stakeholders.
• Drive customer satisfaction and retention by building strong, trusted relationships at all levels of the client’s organization.
• Document key account activities, escalations, and resolutions to maintain alignment across the Giga team.

Requirements

• 3+ years of experience in account management, customer success, or client services, preferably in a technical, manufacturing, or infrastructure environment.
• Demonstrated ability to manage large-scale, complex accounts with multiple stakeholders.
• Strong project management skills, with proven success delivering on-time, high-quality outcomes.
• Exceptional communication and relationship-building skills, both internally and externally.
• Ability to thrive in a fast-paced environment with competing priorities and tight deadlines.
• Bachelor’s degree in Business, Engineering, or a related field.

Bonus points

• Experience working with customers in data centers, energy, or large-scale industrial infrastructure.
• Technical understanding of electrical equipment, transformers, or modular data centers.
• Background in consulting, operations, or customer success at a high-growth company.

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Monthly team onsites where all offices come in–person to collaborate