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Description of Duties

• Study and understand the PTC's current, plus desired, Microsoft CE application, configurations, and technologies.
• Coordinate changes and designs to the CBOS and UBOS, plus the PTC's other technologies, ensuring they meet PTC's needs and follow standards and policies.
• Architect and build a roadmap for delivery.
• Assign work and manage and mentor a team of CRM and full stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise PTC leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders.
• Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making.
• Architect, and Develop Microsoft CE customizations and configurations to meet PTC's functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
• Act as an expert for Data Migration to Microsoft CRM.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.
• Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the PTC.

Minimum Experience

• 10 years of Microsoft CE application software systems implementation experience.
• 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services.
• 5 years as a Microsoft certified FastTrack solution architect for business applications.
• 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.
• Delivered 2 projects as a certified FastTrack project for Business Applications.
• Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.
• Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction.
• Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.
• Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.
• Proven implementation experience in developing integrations with ERP systems and data repositories.
• Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled.
• Strong understanding of Human Centered Design Approach for product development
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint.
• Proficient in the Microsoft ADO Testing Module.
• Equivalent combination of education and/or experience may be accepted.

Required Skillset

• Be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.
• Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect.
• Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience.
• Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment.

Desired Skillset

• Additional beneficial skills include:
  • Enterprise Business Solutions, specifically SAP projects.
  • ITIL / ITSM practices and methodologies.
• Certifications / Education
• Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
• Microsoft MVP for award category of Business Applications and technology area of Customer Experience, and/or Power Apps, and/or CoPilot Studio.
• 5+ years as a Microsoft certified solution architect for business applications. 
• Azure AI Fundamentals certification or similar AI or Machine Learning certifications.
• Microsoft Dynamics related Certifications.
• Equivalent combination of education and/or experience may be accepted.

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Join to apply for the Microsoft 365 Administrator | Microsoft 365 Systems Specialist role at MDA Edge

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This range is provided by MDA Edge. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$34.00/yr - $4.00/yr

Position Summary: We are seeking a highly skilled and experienced Microsoft 365 Systems Specialist to manage and enhance Microsoft 365 services and support key operational processes. The ideal candidate will bring deep expertise in MS Exchange Server, strong problem-solving abilities, and a passion for automation to improve workflow efficiency. This role requires collaboration within a large team and familiarity with complex environments.

Key Responsibilities

• Provide advanced support for L3/L4 tickets and troubleshoot technical issues reported by end users.
• Plan, design, and implement changes to Microsoft 365 services to align with organizational needs.
• Offer guidance and mentorship to team members during project activities, promoting collaboration and skill growth.
• Automate repetitive tasks and requests to streamline operational processes and increase efficiency.
• Collaborate effectively within a large team and contribute to operations in expansive and dynamic environments.
• Administer and manage Microsoft365 services, ensuring optimal system performance and availability.
• Work extensively with SharePoint Online to support content management and collaboration needs.
• Utilize PowerShell for scripting and automating administrative tasks across Microsoft365 environments.
  
  

• 7+ years of hands-on experience with MS Exchange Server.
• Proven ability to support and resolve complex L3/L4 end-user issues.
• Expertise in planning, designing, and implementing Microsoft 365 service changes.
• Strong leadership skills to guide team members and oversee project execution.
• Demonstrated ability to automate redundant tasks using advanced scripting techniques.
• Experience working in large-scale environments and coordinating effectively within large teams.
• Proficiency in Microsoft 365 administration and management.
• Hands-on experience with SharePoint Online for managing content and workflows.
• Advanced skills in PowerShell for automation and system management.

• Seniority level Not Applicable

• Employment type Contract

• Job function Information Technology
• Industries Staffing and Recruiting

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• Provide advanced support for L3/L4 tickets and troubleshoot technical issues reported by end users.
• Plan, design, and implement changes to Microsoft 365 services to align with organizational needs.
• Offer guidance and mentorship to team members during project activities, promoting collaboration and skill growth.
• Automate repetitive tasks and requests to streamline operational processes and increase efficiency.
• Collaborate effectively within a large team and contribute to operations in expansive and dynamic environments.
• Administer and manage Microsoft365 services, ensuring optimal system performance and availability.
• Work extensively with SharePoint Online to support content management and collaboration needs.
• Utilize PowerShell for scripting and automating administrative tasks across Microsoft365 environments.

• 7+ years of hands-on experience with MS Exchange Server.
• Proven ability to support and resolve complex L3/L4 end-user issues.
• Expertise in planning, designing, and implementing Microsoft 365 service changes.
• Strong leadership skills to guide team members and oversee project execution.
• Demonstrated ability to automate redundant tasks using advanced scripting techniques.
• Experience working in large-scale environments and coordinating effectively within large teams.
• Proficiency in Microsoft 365 administration and management.
• Hands-on experience with SharePoint Online for managing content and workflows.
• Advanced skills in PowerShell for automation and system management.

Who We Are:
Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality.

Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S.

We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.

Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

To learn more about our businesses and products, visit

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

• Seek Excellence.
• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Encourage Independent Decision-Making.
• Build Dream Teams.

Who You Are:

You're a computer science graduate or an early-career technologist who’s eager to build systems, write scripts, and eliminate repetitive tasks. You’re excited by the opportunity to work hands-on with end users, but your true passion lies in automating and scaling IT solutions. You view IT Operations as a launchpad—not a destination—and you’re looking for an environment where you can apply your programming skills to real-world problems from day one.
You're passionate about modern infrastructure, curious about production systems, and want to work with smart people who build secure, scalable environments.

What You’ll Do:

As a key member of our Infrastructure Engineering team, you’ll lead the design, automation, and lifecycle management of hybrid cloud environments with a heavy focus on Infrastructure as Code and cloud-native operations. You’ll drive reliability, security, and scalability across enterprise platforms while working collaboratively with DevOps, Security, and App Engineering teams.

• Architect, deploy, and maintain hybrid Active Directory environments, including on-prem Domain Controllers, Azure AD, and Entra integrations.
• Manage and automate GPO/OU structures, identity governance, Conditional Access, and Privileged Identity Management (PIM) using policy-as-code principles.
• Design, secure, and support core Windows Server services: Certificate Services, Print, NPS, and File Servers—using repeatable and declarative configurations.
• Administer and optimize Microsoft 365 environments including Exchange Online, SharePoint, OneDrive, Intune, Defender for 365, and mail hygiene tools.
• Engineer resilient email security infrastructure (SPF, DKIM, DMARC), and apply advanced threat protection strategies.
• Drive Azure infrastructure design including Landing Zones, policy enforcement, governance, tagging standards, and cloud migrations.
• Automate infrastructure and operations using PowerShell, Python, Bicep, ARM, and Terraform; integrate with CI/CD pipelines for continuous delivery of infrastructure.
• Evaluate and integrate AI/ML-powered IT automation and Copilot experiences across IT services and user support.
• Develop and enforce policies for IAM, DLP, sensitivity labels, and ensure compliance with standards such as GDPR, HIPAA, and other regulatory frameworks.
• Partner with DevOps and SecOps to deliver scalable, secure, and well-governed infrastructure using modern tooling.
• Actively participate in Incident, Problem, and Change Management, ensuring rapid response and root cause resolution.
• Create high-quality documentation (runbooks, SOPs, KBs) and mentor junior engineers through technical leadership and code reviews.

What We’re Looking For:

Required Skills & Experience

• Bachelor’s degree in IT, CS, or related field—or equivalent practical experience.
• 5+ years in enterprise infrastructure roles supporting Microsoft cloud ecosystems and hybrid environments.
• Deep expertise with Windows Server, Azure AD, Active Directory, and associated services (DNS, DHCP, NPS, etc.).
• Strong proficiency with Microsoft 365 administration across Exchange, Defender, Intune, and SharePoint.
• Hands-on experience with IaC tools like Terraform, Bicep, or ARM templates and source-controlled config management (GitOps).
• Strong scripting and automation skills in PowerShell, with working knowledge of Python, Azure CLI, or REST APIs.
• Proficiency with Azure Resource Manager, Azure Policy, Role-Based Access Control (RBAC), and Subscription governance.
• Solid grasp of email security technologies, mail flow routing, and phishing prevention (SPF/DKIM/DMARC).
• Familiarity with ITSM/ITIL frameworks for structured ops (Incident/Problem/Change).
• Exceptional documentation, mentorship, and collaboration skills across cross-functional teams.

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) or Microsoft 365 Enterprise Admin Expert
• Bonus: Microsoft SC-series, Terraform Associate, or any Cloud Security/Compliance certifications
• Exposure to containerization, Kubernetes, and modern endpoint management (e.g., Autopilot, Conditional Access).
• Experience integrating IT with AI/ML tools, chatbots, or modern Copilot experiences.
• Background in security operations, compliance auditing, or zero-trust architectures.
• Contributions to open-source IaC projects or automation frameworks.

What We Offer:

• Competitive base salary and discretionary bonus
• Flexible Time Off (i.e. unlimited paid vacation days)
• Company paid Holidays (11)
• Company paid sick leave
• Company-paid health and protective benefits for employees, partners, and other dependents
• 3% 401(k) company contribution
• Generous paid Parental Leave
• Free virtual coaching and counseling sessions through Headspace
• Opportunities to learn about the Crypto industry
• Free daily snacks in-office
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups

Apply now and join us on our mission to engineer a new economic paradigm.

The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact