What Jobs are available for Customer Service Representatives in Miami?

• Lead, manage, and mentor a team of remote customer support representatives, fostering a positive and productive work environment.
• Develop and implement customer support strategies, policies, and procedures to enhance customer satisfaction and retention.
• Monitor key customer support metrics (e.g., response time, resolution rate, CSAT scores) and identify areas for improvement.
• Train and onboard new customer support staff, ensuring they are equipped with the knowledge and skills to excel.
• Handle escalated customer issues, providing timely and effective resolutions.
• Collaborate with product, engineering, and sales teams to address customer feedback and improve product offerings.
• Utilize and optimize customer support software and tools (e.g., CRM, ticketing systems) to streamline operations.
• Develop and maintain comprehensive knowledge base articles and FAQs to empower customers and support staff.
• Create and deliver regular performance reports to senior management, highlighting team achievements and challenges.
• Champion a customer-centric culture throughout the organization.
• Conduct regular team meetings and one-on-one sessions to provide coaching and feedback.
• Identify opportunities for process automation and efficiency gains within the support function.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service or support roles, with at least 2 years in a leadership or management capacity.
• Proven experience managing remote teams effectively.
• Demonstrated success in developing and implementing customer support strategies.
• Excellent understanding of customer service principles, CRM software, and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Exceptional communication, interpersonal, and conflict-resolution skills.
• Ability to motivate and inspire a team in a remote setting.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience in creating and managing knowledge bases is a plus.
• Must be highly organized, detail-oriented, and able to work independently.

We are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. You’ll provide timely and clear support to make sure customers have a positive travel experience, all from the comfort of home.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

• Provide high-level customer support via phone, email, and chat, addressing inquiries and resolving issues promptly.
• Manage and resolve complex customer complaints and technical problems with a high degree of autonomy.
• Guide customers through product features, troubleshooting steps, and best practices.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
• Assist in developing and updating support documentation, FAQs, and knowledge base articles.
• Train and mentor new customer support representatives, ensuring adherence to service standards.
• Proactively identify opportunities to enhance the customer experience and service delivery.
• Collaborate with other departments to ensure a seamless customer journey.
• Maintain a high level of product knowledge and stay updated on new features and releases.
• Handle escalations and work towards timely and satisfactory resolutions.
• Contribute to team goals and performance metrics.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 4 years of experience in customer support or a similar client-facing role.
• Proven ability to handle complex customer issues and provide effective solutions.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patient, empathetic, and customer-focused attitude.
• Experience in training or mentoring junior staff is a plus.
• Bilingual proficiency (e.g., Spanish) is advantageous.

• Respond promptly and professionally to customer inquiries across various communication platforms.
• Diagnose and resolve technical and non-technical customer issues.
• Provide detailed information about products and services.
• Escalate complex issues to senior management or technical teams as needed.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to improve customer experience and service delivery.
• Contribute to the knowledge base by creating and updating support articles.
• Mentor and assist junior support team members.
• Participate in team meetings and training sessions to stay updated on product knowledge and support strategies.
• Analyze customer feedback to identify areas for product and service enhancement.

• Provide advanced technical and non-technical support to customers.
• Analyze and resolve complex customer issues promptly and accurately.
• Document all customer interactions and resolutions in the CRM system.
• Train and guide new team members on support procedures and best practices.
• Develop and update knowledge base articles and customer-facing documentation.
• Identify recurring issues and collaborate with product teams for long-term solutions.
• Monitor customer feedback channels and report on service quality.
• Contribute to the continuous improvement of customer support processes.
• Ensure all service level agreements (SLAs) are met and exceeded.
• Act as a point of escalation for critical customer issues.

• Proven experience as a Customer Support Specialist or similar role.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience in training or mentoring junior staff is a plus.
• Familiarity with SaaS products is advantageous.