362 Customer Service jobs in Channahon

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers and our people thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources.

This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you!

This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling.

What youll be doing:

• Design and deliver structured onboarding programs for third-party feet on the street (FOTS) sales representatives.
• Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts.
• Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies.
• Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills.
• Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs.
• Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments.
• Drive alignment between training content and real-world field execution through continuous feedback loops.
• Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training.
• Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions.
• Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience.
• Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance.
• Provide sales rep feedback to improve UX related to digital tool enhancements and usability.
• Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration.
• Support wider Coaching and L&D for Business-wide training or program rollouts.
• Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate.

What you bring to the table:

• Deep understanding of field sales dynamics and channel selling.
• Ability to articulate and leverage sales coaching methodology and apply within various team focuses.
• Strong facilitation and public speaking skills for both live and virtual audiences.
• Empathetic listener with the ability to coach reps of varying skill levels and backgrounds.
• Data-driven mindset and use of performance metrics to guide coaching decisions.
• Curious and adaptable, comfortable navigating fast-changing tech and business environments.
• High emotional intelligence, allowing you to quickly build trust across internal and external teams.
• Proactive communicator, delivering clear and actionable feedback.
• Skilled in simplifying complex systems and processes for a range of learner audiences.
• Organized and resourceful, able to manage multiple training rollouts across different regions or teams.
• Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders.
• Think creatively, using real-world examples and storytelling to make training come alive.
• Possess strong written and visual communication skills to aid in developing engaging training materials.

Whats needed- Basic Qualifications

• 4+ years of sales experience.

Whats needed - Preferred Qualifications:

• 2+ years of experience in coaching, training or adult learning / education
• Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations.
• Deep understanding of field sales processes, routines, and incentives and how to maximize team performance within that framework.
• Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables.
• Experience and proficiency with Salesforce.com.
• Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

#LI-MK1

National Metalwares is looking for a customer service representative that is eager to learn and grow in this fast-paced environment. We strive to build relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. This position will report to the inside sales manager. Work location is Aur.

Staples is business to business. Youre what binds us together.

Quill, a trusted Staples brand since 1998, offers you the chance to shape the future of strategic accounts through innovation, leadership, and a commitment to long-term customer success.

As the Key Account Strategic Manager at Quill, you will lead a high-performing team dedicated to managing our largest and most strategically significant customer accounts. This is a highly visible role where youll drive sales strategy execution, talent development, and operational rigor in a collaborative, fast-paced environment. Youll play a pivotal role in maintaining C-suite relationships and steering high-stakes engagements that boost revenue growth across diverse industries and verticals.

What youll be doing:

• Lead, coach, and inspire a team of inside sales professionals focused on managing Quills largest, most complex key accounts
• Execute data-driven strategies, aligning account-level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)
• Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunities
• Develop and implement innovative, tailored approaches for account-specific challenges and profitable growth
• Guide the team through high-stakes C-suite relationship management, multi-level negotiations, and long-term value positioning
• Set and monitor team sales targets, KPIs, and performance metrics to drive results across high-value accounts
• Foster a collaborative, inclusive culture that champions professional development and empowers talent
• Attend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnerships
• Leverage tools like Salesforce, Power BI, and Monday.com to ensure visibility, drive accountability, and optimize sales processes
• Collaborate cross-functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impact
• Support recruiting, hiring, onboarding, and long-term development of sales talent.
• Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance models
• Facilitate evaluations, reviews, and performance plans while maintaining proper documentation

What you bring to the table:

• Proven leadership experience building and developing high-performing B2B sales teams, preferably in key account or enterprise environments
• Deep expertise in strategic sales and managing large, complex accounts with a focus on consultative, solution-based selling
• Demonstrated success in executive-level negotiations and multi-site account planning
• Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
• Exceptional communication, coaching, and interpersonal skills
• Natural cross-functional collaborator who aligns with Marketing, Customer Success, Strategy, and Operations
• Track record of fostering a high-engagement, inclusive culture and driving measurable team performance
• Ability to thrive in a fast-paced, performance-driven environment that requires cross-functional collaboration and adaptability
• Willingness and ability to travel up to 15% for customer meetings, reviews, and industry events across the US
• Passion for developing talent, driving enterprise growth, and championing customer success

Whats needed- Basic Qualifications

• Bachelors degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
• 7+ years of B2B sales experience with a focus on strategic or key account management
• 4+ years of experience leading and developing high-performing sales teams, preferably in inside sales or enterprise sales
• Demonstrated track record managing complex sales cycles, executive negotiations, and multi-site accounts
• Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite
• Willingness to travel up to 15% nationally

Whats needed - Preferred Qualifications:

• Experience managing key accounts in a multi-vertical or multi-location B2B sales environment
• Background in inside sales leadership with demonstrated success in high-value, complex accounts
• Expertise in consultative and solution-based selling within industries such as property management, industrial, or mid-market commercial sectors
• Strong background in sales forecasting, territory planning, and strategic account development
• Proven success in coaching teams through C-suite engagements and high-stakes negotiations
• Proven collaboration with cross-functional teams (Marketing, Customer Service, Sales Strategy) on integrated go-to-market plans
• Track record of building inclusive, high-engagement team cultures that retain top talent and deliver consistent results

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
• Base salary $0,000 to 115,000 DOE, plus sales bonus

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.

This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!

In the Role

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Required

• High School Diploma or GED
• Must have a valid driver's license and reliable vehicle

Preferred

• Cash Handling, Sales, or Customer Service experience

Location: On-Site

The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.

Who We Are

Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!

Other team member benefits include:

• Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
• Up to 3% 401(k) Match
• Paid Time Off (16 days per year after one full year, cash back for unused time)
• Paid Holidays
• Annual Raises and Performance Bonuses
• Monthly Incentive and Employee Referral Bonuses
• Participation in Charitable Campaigns

Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.

With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.

At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is ' Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $00 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Pay Range is: 15.00 - 24.68 Hourly U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Store : 1001 US 34, Plano, Illinois 60545 Shift Availability. Flexible Availability Job Type. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in Customer Service Representative, Customer Service, Representative, Retail, Service

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. Assist customers and business partners via telephone and email. Monitor progress of delivery routes. Scan haul-away pods and verify stamps. Process changes or cancellation to delivery orders.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Warehouse or logistics work experience.
* Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
* High school diploma or equivalent
* 1-year related experience preferably within a call center environment

Position Title: Customer Service Representative
Work Location: Aurora, IL 60502
Assignment Duration: 3 months (possibility of temp-to-hire)
Work Schedule: 8am-4:30pm,or 7am-3:30pm

Position Summary:
Selected candidate should have at least 2 years of Customer Service experience.

Key Responsibilities:

• Experience using various business operating systems (accounting, order processing, inventory, and Sales force).

• Strong customer service and communication skills (telephone, email, teams, and interoffice communications)

• Email communication/ Inquiries with sales team and other WM/Client team members in other divisions.

• Proficient in Microsoft Office (Excel, Word, and Outlook)

• Ability to work independently and/or in a team environment

• Strong attention to detail, well organized, and professional.

• Manifest - Mail merging

• Purchase order processing/ with suppliers

• Order entry

• Freight scheduling
  
  Qualification & Experience:

• At least 2 years of Customer Service experience.