136 Customer Service jobs in Monument

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week . The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment . We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.

We are currently seeking dedicated professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920, for future insurance sales and customer service opportunities in 2025 . As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.

What you'll do:

• Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.

• Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.

• Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.

• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.

• Maintain required Property & Casualty license and state registrations.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED equivalent

• Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products

• Ability to prioritize and multi-task, while navigating through multiple business applications

• Ability to apply knowledge and understanding of insurance regulatory and compliance requirements

• Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring

What sets you apart:

• 1 year of customer contact experience in a needs-based sales environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face

• US military experience through military service or a military spouse/domestic partner

Training Schedule: Monday - Friday

8hr shift within the hours of 8:00am – 6:00pm

USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.

Work Schedule:

All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.

Salary: The hiring range for this position is: $46,400.00 - $48,900.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Advocacy Advisor II , you will within defined guidelines and framework, provides timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies. Considers the outstanding situation and provides an appropriate resolution that balances the need of the company and the individual.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO or Tampa, FL. Relocation assistance is not available for this position.

Work Schedule: Monday-Friday 8:30 am-6 pm (Time zone based on your location)  

What you'll do:

• Acquires and applies industry knowledge of products, services, and processes to serve as the primary point of contact in the resolution of complainant concerns, submitted to Advocacy for sophisticated handling.
• In accordance with business mentorship and leadership oversight, examines the work performed by team members and vendor partners for any process or service failures identified within moderately sophisticated complaints that could encompass member harm concerns and/or failures.
• Performs the end-to-end lifecycle to resolve logged consumer complaints and delivers outcomes verbally or written to complainants, leadership, and, on occasion, to regulators defined by Bank Advocacy procedures, to include detailed documentation requirements.
• In collaboration with partners applies knowledge of Bank Advocacy products, services, and processes to serve as a resource and advocate in the resolution of complaints of a routine nature.
• Identifies business process opportunities and develops summaries to mitigate risks and bring up process gaps through proper internal channels for resolution.
• Communicates optimally in multiple platforms with complainants, executives, legal, other internal and external team members, and handles all interactions with professionalism and care.
• Maintains knowledge of applicable Enterprise and Bank Advocacy policies, procedures, and regulatory guidelines.
• Effectively handles and prioritizes workload to consistently meet individual service level objectives.
• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years of relevant customer service experience in a financial services, fraud, or insurance industry.
• 2 years of demonstrated experience in conflict resolution and documentation to include researching and resolving complainant issues and member customer concerns in financial services.
• Active Bank specific licenses and state registrations as the need arises.
• Demonstrated experience in difficult verbal communications and developing written communications through open discussion and proactive business partner engagement.
• Experience multi-tasking and prioritizing in a fast-paced working environment ranging in complexity, while maintaining attention to detail.

What sets you apart:

• Current USAA Banking Servicing skillset with MRT/ERT experience. 

• Highly skilled in de-escalating consumers/members and exceptional written communication skills. 

Compensation range: The salary range for this position is: $51,370 - $92,060.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week . The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment . We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.

We are currently seeking dedicated professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920, for future insurance sales and customer service opportunities in 2025 . As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.

What you'll do:

• Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.

• Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.

• Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.

• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.

• Maintain required Property & Casualty license and state registrations.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED equivalent

• Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products

• Ability to prioritize and multi-task, while navigating through multiple business applications

• Ability to apply knowledge and understanding of insurance regulatory and compliance requirements

• Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring

What sets you apart:

• 1 year of customer contact experience in a needs-based sales environment

• 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face

• US military experience through military service or a military spouse/domestic partner

Training Schedule: Monday - Friday

8hr shift within the hours of 8:00am – 6:00pm

USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.

Work Schedule:

All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.

Salary: The hiring range for this position is: $46,400.00 - $48,900.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
• Identify customer needs through open-ended questions and active listening
• Educate customers on available wash and detail packages, highlighting features, benefits, and value
• Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
• Promote and sell memberships, including Fast Pass and Unlimited programs
• Present and explain current promotions and incentives to encourage additional purchases
• Assist customers with payment transactions at the kiosk and answer general inquiries
• Overcome objections with professionalism and empathy to guide customers to the best solutions
• Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
• Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
• Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Perform other duties as assigned to support the team and site performance

• High School Diploma or equivalent preferred, not required
• Prior customer service or sale experience preferred, not required
• Must be able to successfully pass a background check in accordance with company policies and applicable laws
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver's license preferred (may be required depending on location and responsibilities)

• Basic understanding of customer service principles and practices
• Familiarity with point-of-sale systems
• Awareness of Spotless Brands' wash services, detain offerings, and membership options
• General knowledge of company policies and operational procedures

• Excellent communication skills, including active listening and clear, persuasive speaking skills
• Strong customer service and people skills; ability to build rapport quickly
• Sales-minded with the ability to highlight value and drive conversions
• Effective organizational and time management skills
• Ability to multitask in a fast-paced, customer-facing environment

• Ability to work independently while remaining team focused
• Ability to remain calm and professional under pressure or high-volume periods
• Ability to adapt communication style to meet different customer needs and personalities
• Ability to operate or learn to operate point-of-sale and kiosk systems
• Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
• Ability to work flexible hours, including evenings, weekends, and holidays

• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Use of personal protective equipment (gloves, eyewear, etc. ) as required
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise