82,027 Customer Support Engineer jobs in the United States

Description

Shift: 8am-5pm

Compensation: $28-36/hr

Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K with match)

Travel: Local Travel/mileage reimbursement

Job Responsibilities:

• Install, repair, and maintain
  America Probing Systems and related peripherals.
• Perform the installation of
  electrical, mechanical and communication interfaces between probers,
  manipulators, testers and network systems.
• Perform PM on Probing Systems.
• Perform basic prober repairs and
  communicate with the customer regarding status of installs/PM and repairs.
• Communicate with customers
  regarding the current and future applications requirements and coordinate
  this information with the application engineering department.
• Understand and communicate
  information relating to customer device trends and test strategies.
• Complete detailed Field Service
  Reports (FSRs) and submit to management in a timely manner.
• Document issues that cannot be
  resolved immediately at the customer site by using appropriate format
  (i.e., New Enhancement Requests (NERs), Bug Reports).
• Demonstrated project management
  skills, including the ability to initiate projects, coordinate resources,
  document and communicate status and goals, and direct a project to
  completion.
• Ability to develop and maintain
  project tracking tools (Gantt charts, Issue tracking, etc.) for multiple
  project and customers simultaneously.
• Learn how customer uses system in
  device development and manufacturing test to identify future enhancement
  opportunities.
• Support Sales and Marketing teams
  by providing technical expertise, coordinating and performing product
  demos, and being present at trade shows for customer engagement purposes.
• Ability to develop clear, concise
  technical documents for new products, procedures, and discoveries to help
  guide other engineers and customers.
• Travel as required to perform
  these duties and to obtain training.

Description

Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401K with match)

Travel: Local Travel/mileage reimbursement

Job Responsibilities:

• Install, repair, and maintain America Probing Systems and related peripherals.
• Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers and network systems.
• Perform PM on Probing Systems.
• Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs.
• Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.
• Understand and communicate information relating to customer device trends and test strategies.
• Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
• Document issues that cannot be resolved immediately at the customer site by using appropriate formal(i.e., New Enhancement Requests (NERs), Bug Reports).
• Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion.
• Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple project and customers simultaneously.
• Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities.
• Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes.
• Ability to develop clear, concise technical documents for new products, procedures, and discoveries to help guide other engineers and customers.
• Travel as required to perform these duties and to obtain training.

Join to apply for the Customer Support Engineer role at Dot Compliance

Join to apply for the Customer Support Engineer role at Dot Compliance

Get AI-powered advice on this job and more exclusive features.

Dot Compliance is a leading provider of cloud-based Quality and Compliance management solutions for the life sciences industry. Our SaaS solutions leverage the worlds most innovative cloud technology provider, . As a young and innovative software company, we aim to dramatically transform how pharma, biotech, and medical device companies manage their quality and compliance processes.

We are seeking a Customer Support Engineer to join our North America Customer Support Team in a fully Remote environment . In this pivotal role, you will drive customer satisfaction and support our internal teams as they leverage Dot Compliance to transform their day-to-day quality and compliance operations. You will act as the primary point of contact for customers, guiding them through our solutions and ensuring efficient management of their quality and compliance processes.

To excel in this position, you must rapidly acquire a deep understanding of our products and our customers needs. You will apply this expertise to provide timely and high-quality support for our customers. Your primary responsibilities include addressing inbound product inquiries and resolving issues for our global customer base. You will empower customers by overseeing hundreds of interactions through portal, email, and phone channels. Collaborating with internal teams such as Professional Services, Customer Success, and DevOps will be essential as you champion and escalate customer issues.

If you are passionate about quality and compliance and ready to roll up your sleeves to solve customer problems, this is the role for you

Why Join Us?

• We adhere to our values Customer Success, Sense of Urgency, Employee Empowerment, Collaboration and Respect, and Doing the Right Thing
• Competitive salary and benefits package
• Generous vacation plan
• Professional growth and development
• Fully remote environment, covering any related expenses
  
  

Requirements:

• 2-3 years of experience in a technical B2B support role in the software as a service (SaaS) industry.
• Experience with Salesforce, quality management, or compliance is a plus.
• Availability to support clients in the Eastern and Central time zone (NA).
• Demonstrated strong technical aptitude and problem-solving skills, coupled with a commitment to mastering new technologies and systems and the capacity to think critically under pressure.
• Exhibit excellent communication skills, both verbal and written. You can swiftly evaluate a customers question or concern and deliver impactful responses and solutions.
• Deliver strong organizational and time management skills, with the capability to balance competing requests and prioritize effectively.
• Exemplify empathy and diplomacy. You consistently prioritize customers and can navigate challenging requests, establish appropriate expectations, and implement effective corrective actions.
• Function autonomously and proactively. You are a remarkable self-starter who thrives both independently and collaboratively in a rapidly changing environment.
• Embrace curiosity, innovation, and tenacity. You champion customer needs, willing to roll up your sleeves to resolve their problems.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

PRIMARY PURPOSE:
Primarily responsible for service activity on KLA Wafer Sight equipment. Service activities include modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer premises.
Represent the company to the customer and assume accountability for customer satisfaction with service.

performance
Assure optimum quality of system equipment
Coordinate actions with customers to maximize systems production time.

RESPONSIBILITIES:
Evaluate, analyze, diagnose, and troubleshoot technical equipment problems
Repair and modify equipment at customer facility
Repair some board level problems using standard procedures, as well as system level failures which can have

multiple causes and no standard procedures exist (i.e., creative troubleshooting)
Repair of system level problems based on CSE's technical knowledge, education, and training
Provide guidance and technical assistance to other CSE's, Installation and/or Upgrade Engineer on work at

customer premise on installing/dismantling demonstration machines.
Up to 20% travel in North America to other customer facilities
Conduct customer orientation on all aspects of equipment user applications
Cross train and assist other field service engineers as appropriate
Prepare/Document reports on support activity to customers
Provide timely billing invoice to customer for service activity

Minimum Qualifications

Bachelor's Level Degree or work experience of 3 years

Preferred Electrical Engineering or Electro-mechanical degree.

Base Pay Range: $28.23 - $44.81 Per Hour

Primary Location: USA-TX-Denison-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@ or at +1- to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@ to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

About Lumafield:

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We're building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.

About the role:

Lumafield is deploying products into manufacturing facilities, quality lines, and engineering environments globally, and is thus building out a customer support team to act as the knowledgeable and professional front line contacts for customers seeking real time help and training.

Customer Support Engineers will possess in-depth knowledge of Lumafield's hardware and software products, work with all other customer facing teams as needed to communicate and coordinate on customer issues, and work closely with engineering to resolve issues and document learnings. You will manage your work in a customer support platform, contribute to standard metrics for the team, as well as help improve our Knowledge Base of self-serve material.

What you'll do:

• Serve as a frontline technical expert by responding to and resolving customer support issues through multiple channels (email/ tickets, calls etc.), consistently meeting or exceeding SLAs while delivering an exceptional customer experience
• Troubleshoot and identify bugs and potential bug fix approaches, working with our software and embedded software teams as needed
• Work with customer IT teams to troubleshoot and advise on networking issues, using SSH and other standard protocols
• Drive continuous improvement by analyzing support metrics, ticket patterns, and customer feedback, and contributing to customer facing Support Center
• Participate in on-call rotations to provide critical support for production customers, in accordance with service level agreement

About you:

• Bachelor's degree in Engineering, Computer Science, or equivalent experience
• 3+ years experience working in a technical customer-facing support role OR 3+ years of experience as a manufacturing, mechanical, industrial, or networking engineer
• Demonstrated troubleshooting skills across software and/or hardware systems in complex technical environments
• Experience reviewing log data
• Customer-centric mindset paired with excellent verbal and written communication skills
• Ability to manage multiple concurrent priorities and communication across cross-functional teams

Bonus points:

• Experience with imaging systems, metrology equipment, or manufacturing inspection tools
• Experience supporting customers in regulated industries (medical devices, aerospace and defense)
• Familiarity with common networking protocols and/or OT (operational technology) network management

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don't meet every single requirement listed? We encourage you to apply anyway - If you're excited about our technology, the opportunity, and are eager to learn more we'd love to hear from you!

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.

Reach out if you want to be a part of what we are building.

Description

VAST Data is looking for a Customer Support Engineer to join our growing team!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market." - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.

Summary

As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.

The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.

The Role

• Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
• Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
• Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
• Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
• Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
• Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
• Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
• Support and guide VAST data account teams on account technical status and activities.
• Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements

• Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
• Ability to manage own time and case load with rapidly changing priorities
• Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
• Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
• Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
• Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
• Significant experience required in the areas of file systems and scale-out NAS Implementation
• An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
• Excellent business written and verbal communication and presentation skills.
• An advantage to candidates that have hands-on lab and hardware management experience.
• An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
• MS or B.Sc. in CS, CE, EE or related fields.
• Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
• Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

About Us

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security. United by a shared sense of duty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation's most pressing problems.

About Andesite:

After decades defending the nation's most sensitive networks, we founded Andesite with a clear mission: to build security products that transform how humans and AI collaborate to defend against increasingly sophisticated cyber threats.

We're a diverse team of cyber and security experts, passionate technologists, and experienced product builders. We come from some of the largest national security, tech, cybersecurity, and data organizations on the planet.

We've raised more than $38 million from investors like General Catalyst and Red Cell Partners.

The future of cybersecurity isn't about better technology alone-it's about reimagining how humans and machines work together. Come build with us.

Role Summary:

We are seeking a dedicated and technically skilled Customer Support Engineer to join our team. In this role, you will provide exceptional technical support to customers during solution implementation and throughout their ongoing relationship with us. You will troubleshoot complex issues, assist with configurations, and ensure customers achieve their desired outcomes with our solutions. Your ability to combine technical expertise with excellent communication skills will be key to maintaining high levels of customer satisfaction.

Key Responsibilities:

Implementation Support:

• Assist customers during the implementation phase, ensuring successful deployment and configuration of our solutions.
• Provide hands-on guidance for setting up integrations, including API configurations and custom workflows using Python scripts.
• Act as a liaison between internal and customer teams to resolve technical challenges during onboarding.

Ongoing Technical Support:

• Act as the first point of contact for customer technical issues, providing prompt and effective troubleshooting.
• Diagnose and resolve complex technical problems related to our solutions as well as integrations with third-party tools.
• Escalate unresolved issues to engineering or product teams and ensure timely resolution.
• Guide customers on leveraging advanced features of our solutions to maximize customer value.

Customer Relationship Management:

• Build strong, long-term relationships with customers by providing responsive and reliable support.
• Educate customers on product features, updates, and best practices to maximize their value.
• Proactively identify potential issues and work with customers to mitigate risks.

Documentation & Knowledge Sharing:

• Create and update technical documentation, FAQs, and knowledge base articles to empower customers with self-service resources.
• Share customer feedback and insights with internal teams to drive product improvements.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 2+ years of experience in technical support, customer support, or a related role in the enterprise cybersecurity domain.
• Strong understanding of cybersecurity technologies, including but not limited to SIEMs, Data Lakes, Endpoint Detection & Response, Threat Intel Platforms, Security
• Proficiency in Python for troubleshooting API integrations.
• Familiarity with CRM tools like Salesforce for tracking support tickets and customer interactions.
• Excellent problem-solving, communication, and interpersonal skills.

Preferred Skills:

• Certifications such as CISSP, CEH, or similar.
• Experience supporting cloud platforms like AWS, Azure, or Google Cloud.
• Knowledge of ITIL practices and incident management.

What We Can Offer:

• A competitive salary, bonus, and equity package
• 100% employer paid, comprehensive health insurance including medical, dental, and vision for you and your family
• Unlimited PTO, with your manager's approval
• Flexible work environment where you manage your workday
• A remote-first environment, with occasional travel to collaborate with customers, your team, and teammates from across the company in person
• 14 weeks of fully-paid parental leave

Salary range : $10,000- 115,000. This represents the typical salary range for this position based on experience, skills, and other factors.

Andesite is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

We encourage candidates from all backgrounds to apply, even if you don't feel like you're a perfect fit. If you're passionate about contributing to our mission, we'd love to hear from you!

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Description

VAST Data is looking for a Customer Support Engineer to join our growing team!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market." - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.

Summary

As a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST "Flight Crew" for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.

The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you can't. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.

The Role

• Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
• Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
• Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure.
• Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
• Submit and manage Feature Requests and/or Bugs into product marketing and development teams.
• Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.
• Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.
• Support and guide VAST data account teams on account technical status and activities.
• Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Requirements

• Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
• Ability to manage own time and case load with rapidly changing priorities
• Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
• Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
• Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
• Scripting and programming - bash scripting is required; must be familiar with one or more other programming language
• Significant experience required in the areas of file systems and scale-out NAS Implementation
• An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
• Excellent business written and verbal communication and presentation skills.
• An advantage to candidates that have hands-on lab and hardware management experience.
• An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
• MS or B.Sc. in CS, CE, EE or related fields.
• Ability to travel. To be successful in this role, you will need to travel around 20% of the time.
• Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

Apply now

Customer Support Engineer

Date:

7 Aug 2025

Location:

Mumbai, IN

Job Function:

Technical

Business Unit:

Plasma Technology

At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With high-performance scientific digital cameras, spectroscopy and microscopy systems from Andor Technology, our customers in industry and academia can explore everything from photons to galaxies as they develop new treatments for diseases, and search for Earth-like exoplanets orbiting distant stars.

Primary Purpose:

Support PT's customers in India on new tool installs, upgrade, warranty support and billable service, and based in Bengaluru / Chennai.

Key Responsibilities :

1. New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
2. Upgrades: follow upgrade SOPs to install and commissioning upgrades.
3. Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
4. Billable Service: carrier out billable service and training on out of warranty tools.

Typical Performance Measures:

• Meet targeted numbers of new tool installs within a certain period of time and spec.
• Meet targeted numbers of billable upgrades and PMs within spec.
• Meet good customer satisfaction on warranty support.
• Follow up the reporting and documentation requirements for every service activity.
• Stocks and materials RMA assistance.

Person Specification - Essential requirements unless stated

Education / Qualifications

• A relevant engineering degree. EE or ME engineering preferred.
• Significant hardware experience on semiconductor equipment.

Professional Skills/ Abilities

• Able to look up electrical drawings.
• Familiar with Vacuum and RF components operating mechanism and theory.
• Logical thinking on tool issues troubleshooting.
• Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.
• Mater at communication and negotiation in English.

Personal Qualities:

• Able to work independently.
• Prepare proactively and act efficiently
• Positive thinking and easy going with
• Willing to take responsibility and own accountability
• Willing to take challenges and accept to travel frequently.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

Apply now