20,013 Experience jobs in the United States

As a User Experience Design Associate within the Commercial & Investment Bank (CIB), you will be responsible for collaborating across a diverse set of stakeholders, clients, and senior executives to innovate and execute Client Experience (CX) solutions.

Global Client Experience (GCX) is a multifaceted organization comprised of client feedback generation, market research and analytics, client journey mapping, and complaints management that supports all lines of business in the Corporate & Investment Bank. This function requires a highly organized, self-motivated, resourceful, solutions-oriented individual who can execute well in a fast-paced environment while working on multiple, concurrent projects.

Job Requirements

• Drive actions identified from surveys and interviews to improve Client Experience
• Uncover insights and tell stories from the research: Go beyond reporting of data to provide internal functions and lines of businesses with the strategic narratives and actionable insights they need to make business decisions
• Derive insights across channels, products, and business segments and translate into strategic recommendations
• Build research surveys as needed, recruit clients for interview research and manage research initiatives for select areas within JPM Payments
• Collaborate with product, business, transformation, and functional partners to share client feedback and resolve conflict through expert collaboration and broad decision-making
• Utilize a wide range of qualitative and quantitative techniques and the ability to derive insights across channels, products, and business segments and translate into strategic recommendations
• Engage and drive organization in Client experience innovation / and introducing ideas for improving overall client experience
• Drive cross functional opportunities to improve client experience or meet client needs
• Foster an environment where risk/control issues are escalated, and trends are anticipated and identified
• Communicate regular updates to JPM Payments and Commercial Banking leadership including presentations and executive summaries ( Some travel required (10%) to visit clients and internal partners)
• Establish self as subject matter expert, trusted partner or role model

• 1+ years of experience in voice of customer or client experience roles with true passion for insights generation, leveraging innovative technologies
• 2+ years project management experience
• Strong analytical skills with the ability to recognize key trends and insights and the ability to explain research findings to executive audience
• Demonstrated experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• Demonstrated ability to engage directly with senior executives and clients
• Ability to interact with colleagues at all levels, in a peer-like way, and achieve goals without direct control over resources
• Successful track record setting and achieving challenging goals and demonstrating entrepreneurial leadership
• Outstanding ability to work well in cross-functional teams while coaching and developing other team members
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience

• MBA or Master's degree is a plus
• Management consulting experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Primary Duties & Responsibilities

• Analyze tough problems and think though design challenges in a systematic way.
• Work under the guidance of a more senior UX designer, while still having ownership over own work.
• Follow an iterative design process to wireframe, prototype, and validate design ideas.
• Produce work that follows UX best practices, internal guidelines, and also brings fresh ideas to the table.
• Collaborate with other designers, product owners, and technologists, and contribute to the larger design team through research, presentations, and internal projects.

Qualifications

• Experience completing most UX deliverables.
• A self-starter who is user-focused, detailed, and solutions-oriented.
• Basic knowledge of the fundamentals of user-centered design, visual design, brand development, and how products are put together.
• An extreme passion for understanding the user, and a strong communicator of the user's perspective throughout the design process.
• An understanding that UX is more than just UI, but includes all user-centered design activities from research, concepting, flows, sitemaps wireframes, prototypes, annotations, and more.
• Working knowledge of design and prototyping tools, such as Photoshop, Sketch, Illustrator, Invision and anything else needed to get the job done.
• A strong online portfolio available for viewing.
• 1-2+ years of experience as a Experience Designer

Compensation Range:

Pay Range - Start:

Pay Range - End:

Geographic Specific Pay Structure:

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups

Primary Duties & Responsibilities

• Analyze tough problems and think though design challenges in a systematic way.
• Work under the guidance of a more senior UX designer, while still having ownership over own work.
• Follow an iterative design process to wireframe, prototype, and validate design ideas.
• Produce work that follows UX best practices, internal guidelines, and also brings fresh ideas to the table.
• Collaborate with other designers, product owners, and technologists, and contribute to the larger design team through research, presentations, and internal projects.

Qualifications

• Experience completing most UX deliverables.
• A self-starter who is user-focused, detailed, and solutions-oriented.
• Basic knowledge of the fundamentals of user-centered design, visual design, brand development, and how products are put together.
• An extreme passion for understanding the user, and a strong communicator of the user's perspective throughout the design process.
• An understanding that UX is more than just UI, but includes all user-centered design activities from research, concepting, flows, sitemaps wireframes, prototypes, annotations, and more.
• Working knowledge of design and prototyping tools, such as Photoshop, Sketch, Illustrator, Invision and anything else needed to get the job done.
• A strong online portfolio available for viewing.
• 1-2+ years of experience as a Experience Designer

Compensation Range:

Pay Range - Start:

Pay Range - End:

Geographic Specific Pay Structure:

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups

OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose -a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

: GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES ( Essential Job Functions)

The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

• Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
• Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
• Create an inclusive environment that inspires and encourages the growth and engagement of associates.
• Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
• Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

• Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy.
• Adhere to and enforce Ulta Beauty's dress code.
• Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
• Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
• Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
• Utilize company programs, tools, and resources to drive store improvements.
• Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

• Bachelor's degree is preferred
• Cosmetology license and/or a cosmetology management license where required by state law

• 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
• Excellent written and verbal communication
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasks
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Attend corporate business meetings and conferences

• Continuous mobility throughout the store during shift
• Frequent standing, bending, reaching, and twisting during shift
• Frequent lifting and/or moving up to 25 lbs. during shift
• Continuous coordination and manipulation of objects during shift
• Frequent use of a computer, telephonic devices, and related office supplies

OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose -a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

: GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES ( Essential Job Functions)

The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

• Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
• Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
• Create an inclusive environment that inspires and encourages the growth and engagement of associates.
• Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
• Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

• Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy.
• Adhere to and enforce Ulta Beauty's dress code.
• Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
• Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
• Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
• Utilize company programs, tools, and resources to drive store improvements.
• Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

• Bachelor's degree is preferred
• Cosmetology license and/or a cosmetology management license where required by state law

• 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
• Excellent written and verbal communication
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasks
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Attend corporate business meetings and conferences

• Continuous mobility throughout the store during shift
• Frequent standing, bending, reaching, and twisting during shift
• Frequent lifting and/or moving up to 25 lbs. during shift
• Continuous coordination and manipulation of objects during shift
• Frequent use of a computer, telephonic devices, and related office supplies

OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose -a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

: GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES ( Essential Job Functions)

The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

• Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
• Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
• Create an inclusive environment that inspires and encourages the growth and engagement of associates.
• Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
• Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

• Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy.
• Adhere to and enforce Ulta Beauty's dress code.
• Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
• Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
• Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
• Utilize company programs, tools, and resources to drive store improvements.
• Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

• Bachelor's degree is preferred
• Cosmetology license and/or a cosmetology management license where required by state law

• 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
• Excellent written and verbal communication
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasks
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Attend corporate business meetings and conferences

• Continuous mobility throughout the store during shift
• Frequent standing, bending, reaching, and twisting during shift
• Frequent lifting and/or moving up to 25 lbs. during shift
• Continuous coordination and manipulation of objects during shift
• Frequent use of a computer, telephonic devices, and related office supplies

OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose -a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

: GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES ( Essential Job Functions)

The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

• Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
• Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
• Create an inclusive environment that inspires and encourages the growth and engagement of associates.
• Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
• Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

• Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy.
• Adhere to and enforce Ulta Beauty's dress code.
• Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
• Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
• Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
• Utilize company programs, tools, and resources to drive store improvements.
• Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

• Bachelor's degree is preferred
• Cosmetology license and/or a cosmetology management license where required by state law

• 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
• Excellent written and verbal communication
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasks
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Attend corporate business meetings and conferences

• Continuous mobility throughout the store during shift
• Frequent standing, bending, reaching, and twisting during shift
• Frequent lifting and/or moving up to 25 lbs. during shift
• Continuous coordination and manipulation of objects during shift
• Frequent use of a computer, telephonic devices, and related office supplies

OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose -a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

: GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES ( Essential Job Functions)

The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

• Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
• Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
• Create an inclusive environment that inspires and encourages the growth and engagement of associates.
• Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
• Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

• Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy.
• Adhere to and enforce Ulta Beauty's dress code.
• Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
• Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
• Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
• Utilize company programs, tools, and resources to drive store improvements.
• Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

• Bachelor's degree is preferred
• Cosmetology license and/or a cosmetology management license where required by state law

• 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
• Excellent written and verbal communication
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasks
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Attend corporate business meetings and conferences

• Continuous mobility throughout the store during shift
• Frequent standing, bending, reaching, and twisting during shift
• Frequent lifting and/or moving up to 25 lbs. during shift
• Continuous coordination and manipulation of objects during shift
• Frequent use of a computer, telephonic devices, and related office supplies

OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose -a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

: GENERAL SUMMARY & SCOPE

The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES ( Essential Job Functions)

The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
• Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.

• Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
• Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
• Create an inclusive environment that inspires and encourages the growth and engagement of associates.
• Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
• Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

• Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy.
• Adhere to and enforce Ulta Beauty's dress code.
• Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
• Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
• Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
• Utilize company programs, tools, and resources to drive store improvements.
• Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.

• Bachelor's degree is preferred
• Cosmetology license and/or a cosmetology management license where required by state law

• 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
• Excellent written and verbal communication
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasks
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Attend corporate business meetings and conferences

• Continuous mobility throughout the store during shift
• Frequent standing, bending, reaching, and twisting during shift
• Frequent lifting and/or moving up to 25 lbs. during shift
• Continuous coordination and manipulation of objects during shift
• Frequent use of a computer, telephonic devices, and related office supplies