2,781 Incident Manager jobs in the United States

**Key Responsibilities:**
+ Lead and facilitate technical and management bridge calls during high-priority incidents; assign tasks and distribute post-incident reports.
+ Deliver timely and clear communications to broad audiences, including executive-level updates.
+ Confidently guide incident resolution efforts, making critical decisions under pressure when necessary.
+ Provide real-time updates on infrastructure issues and recovery actions during management bridges.
+ Ensure enterprise-wide alignment in IT incident handling, promoting end-to-end process and data integration.
+ Analyze incident trends, including frequency, duration, categorization, and resolution rates.
+ Partner with Problem Management to identify root causes and implement cost-saving and process improvement initiatives.
+ Recommend and drive service improvement strategies to enhance incident response consistency and efficiency.
+ Conduct technical analysis of significant or recurring incidents.
+ Perform additional duties as assigned.
**Qualifications:**
**Required:**
+ 3+ years of relevant experience
+ Ability to work non-standard hours, including on-call, nights, and weekends.
+ Proven experience in Incident Management within complex IT environments.
+ Strong communication and collaboration skills.
+ Proficiency with ServiceNow.
+ Experience with monitoring tools such as Dynatrace, Splunk, or Datadog
**Preferred:**
+ Familiarity with technology infrastructure in financial institutions.
+ Broad technical knowledge across Mainframe, Midrange, Distributed Systems, and Networks.
+ ITIL certification (preferred but not required).
**Core Competencies:**
+ Analytical Thinking: Ability to identify issues, compare data, and draw meaningful conclusions.
+ Effective Communication: Skilled in conveying complex information clearly to diverse audiences.
+ Judgment & Decision-Making: Capable of making sound decisions under pressure with limited information.
+ Technical Expertise: Maintains up-to-date knowledge in relevant technical domains.
+ Relationship Building: Fosters collaborative partnerships to achieve shared goals.
+ Client Focus: Prioritizes internal and external client needs in all actions and decisions.

Job Description
An employer is looking for a Problem Manager in the Reston, VA or Redmond, WA area. This role will engage directly with customers to address questions, ease concerns, offer technical advice, and provide a path forward to solving technical problems. This resource will be expected to effectively coordinate incidents across multiple organizations as well as analyze data across support, engineering (telemetry) and customer feedback channels to develop and test hypotheses for administration and user experience improvements. They will also represent the voice of the customer to the technical resources working to resolve issues. There will be tracking as well as reporting on key issues that drive increases to customer satisfaction. In this role the resources will need to be able to deal with tight deadlines and prioritizing multiple incidents at any given moment.
If you are passionate about delivering a top-notch customer experience, working with a wide range of engineering teams, and get excited about continuously improving how we run our services, then this job is for you. Every candidate must have an active Top Secret SCI with Full Scope Polygraph
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- 2-3 years' experience as a Problem or Program Manager
- Excellent presentation skills - ability to concisely tell a coherent story
- Strong crisis management skills, demonstrating resilience and maintaining a constructive attitude in times of change
- Must effectively manage and prioritize multiple tasks to deliver high-level objectives/projects
- Outstanding written and verbal communications skills
- Demonstrated technical excellence by applying engineering principles to solve complex problems
- Ability to quickly absorb and apply new concepts
- Great team player and collaborator, building trust and respect with people outside of the immediate team
- Demonstrated ability to tailor communications to different audiences
- Ability to work 24x7x365 across a myriad of shifts on site
- Active Top Secret SCI with Full Scope Polygraph
Experience within Office 365 underlying services and products

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
As an Incident Manager, you will deliver a managed incident experience for top-tier customers, partners, and internal support groups. You'll act as the primary contact for escalated issues, driving resolution, managing expectations, and coordinating resources to unblock complex support scenarios. This role is pivotal in preserving customer relationships and ensuring service recovery in critical moments.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Customer Resolution**
+ Acts as a primary contact to understand issues and improve the experiences of account-aligned customers with minimal guidance. Leverages established relationships with various internal teams to resolve customer issues.
+ Proactively contributes to regional, inter-group, or account team unit (ATU) initiatives by proactively providing feedback to the improve customer support experience for a customer or group of customers. Contributes to best practices to support the customer experience.
+ Provides status updates to customers and internal stakeholders through various channels of communication regarding issues, following the documented process.
+ Contributes to developing strategic projects which are designed to help improve resolution times, customer satisfaction, and support experience.
+ Gathers input from others, raises requests, and liaises between stakeholders during postmortem discussions to give a breakdown of what happened in assigned cases.
**Collaboration**
+ Engages with engineering teams and/or operations teams to identify the right resource and. Follows and contributes to the written protocol to ensure the right groups are engaged to resolve customer issues.
+ Owns escalated issues and manages account-aligned customer incidents to identify and remove barriers or escalate as necessary. Ensures existing processes are not a blocker to customer issue resolution and flags incident issues when they appear.
**Communication**
+ Manages customer and field expectations around issue response with limited support. Ensures customer and MSFT internal stakeholders stay informed on the response and resolution status of customer issues. Communicates and influences internally to drive resolution.
+ Develops and maintains relationships with internal teams and partners and proactively communicates with senior leadership on issues complex in scope.
**Process Improvement**
+ Identifies, documents, consolidates, and voices feedback to improve systematic issues and internal processes.
+ Reviews post-mortem outcomes and creates an executive summary detailing the customer issue, impact on the business, and status of the resolution for review by managers and more senior escalation managers. Proactively escalates highly sensitive issues to senior support escalation managers.
Embody our culture (  and values ( .  
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in technology, business, or related field OR 3+ years technology industry, customer service, or related experience OR equivalent experience.
**Other Requirements:**
+ Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
+ **Citizenship & Citizenship Verification:** This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
**Additional or preferred qualifications**
+ Master's Degree in technology, business, or related field OR Bachelor's Degree in technology, business, or related field AND 2+ years technology industry, customer service, or related experience OR 5+ years technology industry, customer service, or related experience OR equivalent experience.
Support Escalation Management IC2 - The typical base pay range for this role across the U.S. is USD $68,300 - $22,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 93,200 - 139,800 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until September 22nd, 2025**
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Job Title: IT Incident & Monitoring Manager

Location: Hybrid (4 days onsite, 1 day remote) - 2nd or 3rd Shift (4pm-2am or 10pm-8am)
Employment Type: Full-Time

Overview:

We are seeking a dedicated and reliable IT Incident & Monitoring Manager to join our IT Operations team. This individual will play a critical role in overseeing incident response and monitoring activities, serving as both a surveillance analyst and incident bridge leader. Ideal candidates are early-career professionals (1-5 years of experience) with strong communication skills and a passion for operational excellence in an IT environment.

Key Responsibilities:

• Serve as an IT Operations Center (ITOC) Incident Manager and monitoring analyst.

• Proactively monitor IT systems using tools such as BigPanda , PagerDuty , Moogsoft , Dynatrace , Datadog , or Splunk Enterprise .

• Initiate and lead incident bridge calls , managing communication and coordination between technical teams and stakeholders.

• Log and escalate incidents in accordance with standard operating procedures.

• Communicate effectively with subject matter experts (SMEs) and IT leadership , providing timely updates and resolution paths.

• Ensure accurate documentation of incidents and follow-up actions.

• Maintain consistent desk presence and remain accountable throughout scheduled shifts.
  
  

Required Qualifications:

• 1-5 years of experience in:

  • Incident management

  • Eyes-on-glass monitoring

  • General IT support or operations

• Hands-on experience with at least one monitoring tool such as BigPanda , PagerDuty , Moogsoft , Dynatrace , Datadog , or Splunk Enterprise .

• Associate's or Bachelor's degree in Information Technology , Computer Science , or a related technology field. Other degrees acceptable if candidate is clearly on a technology/IT career path.

• Strong written and verbal communication skills with the ability to interact confidently with technical and non-technical stakeholders.

• Professional demeanor, strong work ethic, and high degree of accountability .
  
  

Preferred Qualifications:

• Direct, hands-on experience managing major incidents (e.g., serving as the incident commander or primary point of contact).

• Experience in a Network Operations Center (NOC) or IT Operations Center (ITOC) environment.
  
  

Soft Skills:

• Clear, concise communicator who can remain calm and direct during high-pressure situations.

• Maturity and reliability are key - must be present, engaged, and focused during working hours.

• Ability to multitask and manage priorities in a fast-paced environment.

• Self-motivated and proactive in problem-solving and follow-through.
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™

A Day in the Life:
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident/problem management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
What You'll Do:
+ Coordinate and oversee the change management process, ensuring all changes are properly assessed, approved, documented, and implemented with minimal disruption to services.
+ Engage with stakeholders across technical and business teams to ensure compliance with change policies, facilitate training for unfamiliar personnel, and manage exceptions or expedited/emergency changes when necessary.
+ Overseeing the incident management process and team members involved in resolving the incident.
+ Responding to a reported service incident, identifying the cause, and initiating the incident management process.
+ Prioritizing incidents according to their urgency and influence on the business.
+ Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
+ Collaborating with the incident management team to ensure that all protocols are diligently followed.
+ Logging all incidents and their resolution to see if there are recurring malfunctions.
+ Adjusting the incident management process as required to ensure its effectiveness.
+ Communicating with upper management if major issues are found in the IT system.
+ Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
What We're Looking For:
+ Bachelor's degree in information technology, engineering, or a related field or at least three year's experience working in IT service management, or a similar role.
+ Strong knowledge of IT service management software such as ITIL.
+ Experience working with IT systems and software such as Dynatrace, Splunk and Jenkins.
+ Excellent managerial skills and ability to collaborate with team members.
+ Ability to analyze a high volume of technical data and work in a fast-paced environment.
+ Strong problem solving, communication, analytical, and time management skills.
We expect the salary to be around $100,000 to $25,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. Posting open until the position is filled.
What you'll Get:
+ 40% off the base rate of any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
A Day in the Life:
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident/problem management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
What You'll Do:
+ Coordinate and oversee the change management process, ensuring all changes are properly assessed, approved, documented, and implemented with minimal disruption to services.
+ Engage with stakeholders across technical and business teams to ensure compliance with change policies, facilitate training for unfamiliar personnel, and manage exceptions or expedited/emergency changes when necessary.
+ Overseeing the incident management process and team members involved in resolving the incident.
+ Responding to a reported service incident, identifying the cause, and initiating the incident management process.
+ Prioritizing incidents according to their urgency and influence on the business.
+ Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
+ Collaborating with the incident management team to ensure that all protocols are diligently followed.
+ Logging all incidents and their resolution to see if there are recurring malfunctions.
+ Adjusting the incident management process as required to ensure its effectiveness.
+ Communicating with upper management if major issues are found in the IT system.
+ Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
What We're Looking For:
+ Bachelor's degree in information technology, engineering, or a related field or at least three year's experience working in IT service management, or a similar role.
+ Strong knowledge of IT service management software such as ITIL.
+ Experience working with IT systems and software such as Dynatrace, Splunk and Jenkins.
+ Excellent managerial skills and ability to collaborate with team members.
+ Ability to analyze a high volume of technical data and work in a fast-paced environment.
+ Strong problem solving, communication, analytical, and time management skills.
We expect the salary to be around $100 000 to 125,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. Posting open until the position is filled.
What you'll Get:
+ 40% off the base rate of any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

A Day in the Life:
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident/problem management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
What You'll Do:
+ Coordinate and oversee the change management process, ensuring all changes are properly assessed, approved, documented, and implemented with minimal disruption to services.
+ Engage with stakeholders across technical and business teams to ensure compliance with change policies, facilitate training for unfamiliar personnel, and manage exceptions or expedited/emergency changes when necessary.
+ Overseeing the incident management process and team members involved in resolving the incident.
+ Responding to a reported service incident, identifying the cause, and initiating the incident management process.
+ Prioritizing incidents according to their urgency and influence on the business.
+ Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
+ Collaborating with the incident management team to ensure that all protocols are diligently followed.
+ Logging all incidents and their resolution to see if there are recurring malfunctions.
+ Adjusting the incident management process as required to ensure its effectiveness.
+ Communicating with upper management if major issues are found in the IT system.
+ Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
What We're Looking For:
+ Bachelor's degree in information technology, engineering, or a related field or at least three year's experience working in IT service management, or a similar role.
+ Strong knowledge of IT service management software such as ITIL.
+ Experience working with IT systems and software such as Dynatrace, Splunk and Jenkins.
+ Excellent managerial skills and ability to collaborate with team members.
+ Ability to analyze a high volume of technical data and work in a fast-paced environment.
+ Strong problem solving, communication, analytical, and time management skills.
We expect the salary to be around $100,000 to $25,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. Posting open until the position is filled.
What you'll Get:
+ 40% off the base rate of any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
A Day in the Life:
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident/problem management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
What You'll Do:
+ Coordinate and oversee the change management process, ensuring all changes are properly assessed, approved, documented, and implemented with minimal disruption to services.
+ Engage with stakeholders across technical and business teams to ensure compliance with change policies, facilitate training for unfamiliar personnel, and manage exceptions or expedited/emergency changes when necessary.
+ Overseeing the incident management process and team members involved in resolving the incident.
+ Responding to a reported service incident, identifying the cause, and initiating the incident management process.
+ Prioritizing incidents according to their urgency and influence on the business.
+ Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
+ Collaborating with the incident management team to ensure that all protocols are diligently followed.
+ Logging all incidents and their resolution to see if there are recurring malfunctions.
+ Adjusting the incident management process as required to ensure its effectiveness.
+ Communicating with upper management if major issues are found in the IT system.
+ Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
What We're Looking For:
+ Bachelor's degree in information technology, engineering, or a related field or at least three year's experience working in IT service management, or a similar role.
+ Strong knowledge of IT service management software such as ITIL.
+ Experience working with IT systems and software such as Dynatrace, Splunk and Jenkins.
+ Excellent managerial skills and ability to collaborate with team members.
+ Ability to analyze a high volume of technical data and work in a fast-paced environment.
+ Strong problem solving, communication, analytical, and time management skills.
We expect the salary to be around $100 000 to 125,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. Posting open until the position is filled.
What you'll Get:
+ 40% off the base rate of any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

A Day in the Life:
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident/problem management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
What You'll Do:
+ Coordinate and oversee the change management process, ensuring all changes are properly assessed, approved, documented, and implemented with minimal disruption to services.
+ Engage with stakeholders across technical and business teams to ensure compliance with change policies, facilitate training for unfamiliar personnel, and manage exceptions or expedited/emergency changes when necessary.
+ Overseeing the incident management process and team members involved in resolving the incident.
+ Responding to a reported service incident, identifying the cause, and initiating the incident management process.
+ Prioritizing incidents according to their urgency and influence on the business.
+ Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
+ Collaborating with the incident management team to ensure that all protocols are diligently followed.
+ Logging all incidents and their resolution to see if there are recurring malfunctions.
+ Adjusting the incident management process as required to ensure its effectiveness.
+ Communicating with upper management if major issues are found in the IT system.
+ Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
What We're Looking For:
+ Bachelor's degree in information technology, engineering, or a related field or at least three year's experience working in IT service management, or a similar role.
+ Strong knowledge of IT service management software such as ITIL.
+ Experience working with IT systems and software such as Dynatrace, Splunk and Jenkins.
+ Excellent managerial skills and ability to collaborate with team members.
+ Ability to analyze a high volume of technical data and work in a fast-paced environment.
+ Strong problem solving, communication, analytical, and time management skills.
We expect the salary to be around $100,000 to $25,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. Posting open until the position is filled.
What you'll Get:
+ 40% off the base rate of any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
A Day in the Life:
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident/problem management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
What You'll Do:
+ Coordinate and oversee the change management process, ensuring all changes are properly assessed, approved, documented, and implemented with minimal disruption to services.
+ Engage with stakeholders across technical and business teams to ensure compliance with change policies, facilitate training for unfamiliar personnel, and manage exceptions or expedited/emergency changes when necessary.
+ Overseeing the incident management process and team members involved in resolving the incident.
+ Responding to a reported service incident, identifying the cause, and initiating the incident management process.
+ Prioritizing incidents according to their urgency and influence on the business.
+ Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
+ Collaborating with the incident management team to ensure that all protocols are diligently followed.
+ Logging all incidents and their resolution to see if there are recurring malfunctions.
+ Adjusting the incident management process as required to ensure its effectiveness.
+ Communicating with upper management if major issues are found in the IT system.
+ Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
What We're Looking For:
+ Bachelor's degree in information technology, engineering, or a related field or at least three year's experience working in IT service management, or a similar role.
+ Strong knowledge of IT service management software such as ITIL.
+ Experience working with IT systems and software such as Dynatrace, Splunk and Jenkins.
+ Excellent managerial skills and ability to collaborate with team members.
+ Ability to analyze a high volume of technical data and work in a fast-paced environment.
+ Strong problem solving, communication, analytical, and time management skills.
We expect the salary to be around $100 000 to 125,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. Posting open until the position is filled.
What you'll Get:
+ 40% off the base rate of any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

A Day in the Life:
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident/problem management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
What You'll Do:
+ Coordinate and oversee the change management process, ensuring all changes are properly assessed, approved, documented, and implemented with minimal disruption to services.
+ Engage with stakeholders across technical and business teams to ensure compliance with change policies, facilitate training for unfamiliar personnel, and manage exceptions or expedited/emergency changes when necessary.
+ Overseeing the incident management process and team members involved in resolving the incident.
+ Responding to a reported service incident, identifying the cause, and initiating the incident management process.
+ Prioritizing incidents according to their urgency and influence on the business.
+ Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
+ Collaborating with the incident management team to ensure that all protocols are diligently followed.
+ Logging all incidents and their resolution to see if there are recurring malfunctions.
+ Adjusting the incident management process as required to ensure its effectiveness.
+ Communicating with upper management if major issues are found in the IT system.
+ Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
What We're Looking For:
+ Bachelor's degree in information technology, engineering, or a related field or at least three year's experience working in IT service management, or a similar role.
+ Strong knowledge of IT service management software such as ITIL.
+ Experience working with IT systems and software such as Dynatrace, Splunk and Jenkins.
+ Excellent managerial skills and ability to collaborate with team members.
+ Ability to analyze a high volume of technical data and work in a fast-paced environment.
+ Strong problem solving, communication, analytical, and time management skills.
We expect the salary to be around $100,000 to $25,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. Posting open until the position is filled.
What you'll Get:
+ 40% off the base rate of any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
A Day in the Life:
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident/problem management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
What You'll Do:
+ Coordinate and oversee the change management process, ensuring all changes are properly assessed, approved, documented, and implemented with minimal disruption to services.
+ Engage with stakeholders across technical and business teams to ensure compliance with change policies, facilitate training for unfamiliar personnel, and manage exceptions or expedited/emergency changes when necessary.
+ Overseeing the incident management process and team members involved in resolving the incident.
+ Responding to a reported service incident, identifying the cause, and initiating the incident management process.
+ Prioritizing incidents according to their urgency and influence on the business.
+ Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
+ Collaborating with the incident management team to ensure that all protocols are diligently followed.
+ Logging all incidents and their resolution to see if there are recurring malfunctions.
+ Adjusting the incident management process as required to ensure its effectiveness.
+ Communicating with upper management if major issues are found in the IT system.
+ Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
What We're Looking For:
+ Bachelor's degree in information technology, engineering, or a related field or at least three year's experience working in IT service management, or a similar role.
+ Strong knowledge of IT service management software such as ITIL.
+ Experience working with IT systems and software such as Dynatrace, Splunk and Jenkins.
+ Excellent managerial skills and ability to collaborate with team members.
+ Ability to analyze a high volume of technical data and work in a fast-paced environment.
+ Strong problem solving, communication, analytical, and time management skills.
We expect the salary to be around $100 000 to 125,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. Posting open until the position is filled.
What you'll Get:
+ 40% off the base rate of any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

A Day in the Life:
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident/problem management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
What You'll Do:
+ Coordinate and oversee the change management process, ensuring all changes are properly assessed, approved, documented, and implemented with minimal disruption to services.
+ Engage with stakeholders across technical and business teams to ensure compliance with change policies, facilitate training for unfamiliar personnel, and manage exceptions or expedited/emergency changes when necessary.
+ Overseeing the incident management process and team members involved in resolving the incident.
+ Responding to a reported service incident, identifying the cause, and initiating the incident management process.
+ Prioritizing incidents according to their urgency and influence on the business.
+ Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
+ Collaborating with the incident management team to ensure that all protocols are diligently followed.
+ Logging all incidents and their resolution to see if there are recurring malfunctions.
+ Adjusting the incident management process as required to ensure its effectiveness.
+ Communicating with upper management if major issues are found in the IT system.
+ Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
What We're Looking For:
+ Bachelor's degree in information technology, engineering, or a related field or at least three year's experience working in IT service management, or a similar role.
+ Strong knowledge of IT service management software such as ITIL.
+ Experience working with IT systems and software such as Dynatrace, Splunk and Jenkins.
+ Excellent managerial skills and ability to collaborate with team members.
+ Ability to analyze a high volume of technical data and work in a fast-paced environment.
+ Strong problem solving, communication, analytical, and time management skills.
We expect the salary to be around $100,000 to $25,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. Posting open until the position is filled.
What you'll Get:
+ 40% off the base rate of any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
A Day in the Life:
We are looking for a dynamic incident manager to join our IT department. In this role, you'll be in charge of leading the incident/problem management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
What You'll Do:
+ Coordinate and oversee the change management process, ensuring all changes are properly assessed, approved, documented, and implemented with minimal disruption to services.
+ Engage with stakeholders across technical and business teams to ensure compliance with change policies, facilitate training for unfamiliar personnel, and manage exceptions or expedited/emergency changes when necessary.
+ Overseeing the incident management process and team members involved in resolving the incident.
+ Responding to a reported service incident, identifying the cause, and initiating the incident management process.
+ Prioritizing incidents according to their urgency and influence on the business.
+ Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
+ Collaborating with the incident management team to ensure that all protocols are diligently followed.
+ Logging all incidents and their resolution to see if there are recurring malfunctions.
+ Adjusting the incident management process as required to ensure its effectiveness.
+ Communicating with upper management if major issues are found in the IT system.
+ Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
What We're Looking For:
+ Bachelor's degree in information technology, engineering, or a related field or at least three year's experience working in IT service management, or a similar role.
+ Strong knowledge of IT service management software such as ITIL.
+ Experience working with IT systems and software such as Dynatrace, Splunk and Jenkins.
+ Excellent managerial skills and ability to collaborate with team members.
+ Ability to analyze a high volume of technical data and work in a fast-paced environment.
+ Strong problem solving, communication, analytical, and time management skills.
We expect the salary to be around $100 000 to 125,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience. Posting open until the position is filled.
What you'll Get:
+ 40% off the base rate of any standard Hertz Rental  
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran