Explore numerous network job opportunities across the United States. These roles encompass 12,531 Network jobs in the United States
Field Network Support Administrator
23274 Richmond, Virginia
CompuCom
Posted 1 day ago
Job Viewed
Job Description
At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified **Field Network Support Administrator** to join their team in Richmond, VA and provide support for network upgrades. This role may require an occasional weekend or night shift. The ideal candidate will possess a valid driver's license, clean MVR and reliable transportation. There can be travel up to 2 hours North, South, East, and West of Richmond.
**Duties and Responsibilities** **:**
+ Provide hands-on support for networking infrastructure across Layers 1-3, including routers, switches, and wireless access points
+ Install, terminate, and troubleshoot cabling (Cat5e, Cat6, fiber, low voltage) and related infrastructure
+ Support and maintain voice systems (VoIP and legacy systems)
+ Manage and triage tickets via ServiceNow, ensuring timely resolution and communication with end users
+ Lead and participate in IT infrastructure projects, coordinating schedules, resources, and deliverables
+ Conduct routine site visits for preventive maintenance, upgrades, and equipment deployments
+ Perform basic network diagnostics and escalate complex issues when necessary
+ Maintain accurate documentation of network diagrams, cabling maps, and asset inventories
+ Provide exceptional on-site and remote customer support for designated areas of client assigned coverage
**Skills and Qualifications** **:**
+ CCNA certification (current) preferred
+ Minimum 3+ years of hands-on experience in networking, structured cabling, or voice systems
+ Project management experience in IT or network infrastructure environments
+ Proficient in managing and resolving tickets within ServiceNow or a similar ITSM platform
+ Strong knowledge of networking protocols and technologies, especially related to Layers 1-3
+ Familiarity with low voltage and structured cabling standards
+ Ability to work independently in the field with minimal supervision
+ Excellent problem-solving and communication skills
+ Must have Strong MS Excel skills
+ Must be able to articulate successful diagrams and spreadsheets
+ Some experience with VoIP platforms (e.g., Cisco Call Manager)
+ Familiarity with wireless deployments and site surveys
+ Basic knowledge of bank branch network set-up and power systems (UPS - Eaton Powerware / APC)
+ ITIL or PMP certification is a plus
+ Ability to lift up to 50 lbs. and work in data closets, ceilings, and crawlspaces as needed
+ Able to collaborate and work closely with multiple vendors and teams
**Wage Range** :
The rate for this position is between **$37.50 - $55.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** **:**
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ( , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ** .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
Our client is currently seeking a qualified **Field Network Support Administrator** to join their team in Richmond, VA and provide support for network upgrades. This role may require an occasional weekend or night shift. The ideal candidate will possess a valid driver's license, clean MVR and reliable transportation. There can be travel up to 2 hours North, South, East, and West of Richmond.
**Duties and Responsibilities** **:**
+ Provide hands-on support for networking infrastructure across Layers 1-3, including routers, switches, and wireless access points
+ Install, terminate, and troubleshoot cabling (Cat5e, Cat6, fiber, low voltage) and related infrastructure
+ Support and maintain voice systems (VoIP and legacy systems)
+ Manage and triage tickets via ServiceNow, ensuring timely resolution and communication with end users
+ Lead and participate in IT infrastructure projects, coordinating schedules, resources, and deliverables
+ Conduct routine site visits for preventive maintenance, upgrades, and equipment deployments
+ Perform basic network diagnostics and escalate complex issues when necessary
+ Maintain accurate documentation of network diagrams, cabling maps, and asset inventories
+ Provide exceptional on-site and remote customer support for designated areas of client assigned coverage
**Skills and Qualifications** **:**
+ CCNA certification (current) preferred
+ Minimum 3+ years of hands-on experience in networking, structured cabling, or voice systems
+ Project management experience in IT or network infrastructure environments
+ Proficient in managing and resolving tickets within ServiceNow or a similar ITSM platform
+ Strong knowledge of networking protocols and technologies, especially related to Layers 1-3
+ Familiarity with low voltage and structured cabling standards
+ Ability to work independently in the field with minimal supervision
+ Excellent problem-solving and communication skills
+ Must have Strong MS Excel skills
+ Must be able to articulate successful diagrams and spreadsheets
+ Some experience with VoIP platforms (e.g., Cisco Call Manager)
+ Familiarity with wireless deployments and site surveys
+ Basic knowledge of bank branch network set-up and power systems (UPS - Eaton Powerware / APC)
+ ITIL or PMP certification is a plus
+ Ability to lift up to 50 lbs. and work in data closets, ceilings, and crawlspaces as needed
+ Able to collaborate and work closely with multiple vendors and teams
**Wage Range** :
The rate for this position is between **$37.50 - $55.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** **:**
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ( , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ** .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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0
Network Support Technician
California, California
San Francisco Community Health Center
Posted today
Job Viewed
Job Description
Network Support Technician
About Us:
San Francisco Community Health Center (formally API Wellness Center) is a multicultural health services, education, research, and policy organization. We transform lives by advancing health, wellness, and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care.
About You:
- You focus and center your work around giving a high level of service.
- You are empathetic, responding to any situation with compassion and curiosity.
- You are driven by your own internal integrity as well as that of the agency.
- You have a justice and equity mind-set.
- You feel that everyone deserves dignity and respect.
- You consistently pay attention to details.
- You collaborate well in a diverse and cross-functional workplace
Job Description:
The Network Support Technician is a visible role supporting and providing technical support to end-users in the office, as well as for all remote users. Tasks range from onboarding new hires to troubleshooting and solving user issues and requests, and hands-on support for all IT-supported equipment and functions.
Essential Duties:
- Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, for diagnosing and resolving hardware and software issues.
- Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary.
- Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking.
- Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
- User Account Management: Modify and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication.
- Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections.
- Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge-base articles.
- IT Policies and Compliance: Enforce company IT policies and procedures and ensure compliance with relevant regulations, such as data protection and privacy laws.
- Onboarding Logistics: Manage and lead onboarding and IT training for new hires and offboarding logistics for retrieving equipment.
- A/V Support: Manage and support local A/V Operations.
- Meeting and Event Support: Manage IT requirements for all staff meetings and events, including setup and troubleshooting of audio-visual equipment.
- After Hours Support: Participate in an on-call rotation schedule for IT support and monitoring/ alerting activities, which involve after-office hours and weekends.
- Site IT Operations and Maintenance: Set up workstations for new or transferred employees, upkeep of conference room equipment, managing ticket queue, and performing network checks.
- Continuous Improvement: Stay updated with the latest technologies, trends and advancements. Propose and implement improvements to enhance the agency's IT infrastructure and support services.
- Other duties as assigned
Minimum Qualifications:
- At least 3 years of experience in a customer-facing IT support function.
- Bachelor's or Associate's degree in a related field or completion of IT trainings certifications
- Strong familiarity with MacOS, Windows, iOS and Android operating systems and devices.
- Strong experience and knowledge in troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices.
- Proven experience in IT support
- Strong knowledge of PC and Mac laptops, smartphones, network management, and phone systems.
- Excellent troubleshooting skills and the ability to resolve technical issues promptly.
- Experience with password management, software applications, and vendor management.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Ability to handle multiple tasks and priorities in a fast-paced environment.
- Commitment to maintaining confidentiality and security of sensitive information.
- Comfortable and culturally competent in working with LGBTQ communities
- Able to work 4 days onsite and 1 day flexible/remote, depending on needs
- Have on-call availability for urgent IT issues.
- Able to travel to SFCHC's San Francisco work locations
- Must obtain TB clearance (within past 12 months) and complete background check upon hire.
- Current with vaccinations, including proof of latest Covid-19 vaccine and seasonal flu.
Preferred Qualifications:
- Bachelor's degree in information technology, Computer Science, or a related field.
- Proven experience in IT support, preferably in a healthcare or community service-based setting
- Fluency in English, Competency in a second language.
- Experience working in an FQHC or other type of Community Health Center.
Benefits:
- Competitive compensation
- Comprehensive health, vision, and dental insurance
- Company sponsored life, and long-term disability insurance
- Generous paid time off including paid holidays
- Company-sponsored retirement plan
- Opportunities for professional growth and development
EEOC Statement:
San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.
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1
GGC Network Support
30043 Gwinnett, Georgia
Novalink Solutions LLC
Posted 13 days ago
Job Viewed
Job Description
Documenting current copper and fiber connections in network data closets, includingUpdating Excel spreadsheet information on a per closet basisUsing laptop and label printer to create labels for fiber patch panels and fiber cablesNotifying Director of Enterprise Infrastructure of any issues of concern. Light cleanup of debris in network closets Cable management cleanup
Required skills:
Visual acuity to read existing labelsBasic knowledge of Microsoft Office including OneDrive, Teams, Excel, and WordUnderstanding of fiber cabling (single vs multimode), cable connector types (st, sc, lc, mpo, rj45, etc), and possess ability to trace cables which are in use.Candidate will:
NOT be required to performance any administrative tasks on network equipment, firewalls, or computer systems.Be required to adhere to the GGC dress-code (business casual Mon-Thu, jeans allowed on Friday. No T-shirts allowed. RequirementsSkillRequired / DesiredAmountof ExperienceVisual acuity skillsRequired5YearsMicrosoft Office (Excel, Word) and basic WIndows skillsRequired8YearsUnderstanding of fiber cabling (single vs multimode), cable connector types (st, sc, lc, mpo, rj45, etc)Required3YearsAbility to trace and label cables in a working environmentRequired5Years
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2
Network Support Engineer III
84090 White City, Utah
Conduent
Posted 1 day ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Network Support Engineer III**
**Key Responsibilities:**
+ Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and load balancers, ensuring high availability and performance.
+ Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
+ Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
+ Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
+ Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
+ Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
+ Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
+ Support other operational and project-based tasks assigned.
**Required Qualifications:**
+ Bachelor's degree in computer science, information technology, electrical engineering, or related field, or equivalent hands-on experience.
+ Minimum five years of experience supporting enterprise networks in a technical or operational role.
+ CCNP certification or equivalent networking expertise.
+ Strong hands-on experience with:
+ Routing and switching (Cisco routers and switches, VMware SD-WAN)
+ Firewalls (Cisco ASA, Palo Alto, NSX)
+ Load balancers (F5, AVI)
**Preferred Qualifications:**
+ Palo Alto PCNSE certification
+ F5 or related load balancing certifications
+ Microsoft Azure certification
+ Familiarity with project or incident management practices (e.g., ITIL, Agile)
+ Experience automating network support tasks using Python or scripting tools
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $81,197- $105,450
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Network Support Engineer III**
**Key Responsibilities:**
+ Provide advanced technical support for network infrastructure, including routers, switches, firewalls, and load balancers, ensuring high availability and performance.
+ Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
+ Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
+ Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
+ Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
+ Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
+ Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
+ Support other operational and project-based tasks assigned.
**Required Qualifications:**
+ Bachelor's degree in computer science, information technology, electrical engineering, or related field, or equivalent hands-on experience.
+ Minimum five years of experience supporting enterprise networks in a technical or operational role.
+ CCNP certification or equivalent networking expertise.
+ Strong hands-on experience with:
+ Routing and switching (Cisco routers and switches, VMware SD-WAN)
+ Firewalls (Cisco ASA, Palo Alto, NSX)
+ Load balancers (F5, AVI)
**Preferred Qualifications:**
+ Palo Alto PCNSE certification
+ F5 or related load balancing certifications
+ Microsoft Azure certification
+ Familiarity with project or incident management practices (e.g., ITIL, Agile)
+ Experience automating network support tasks using Python or scripting tools
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $81,197- $105,450
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
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3
Network Support Engineer I
85001 Whispering Pines, Arizona
Cable One Inc.
Posted 11 days ago
Job Viewed
Job Description
Job Description:
If you enjoy
Qualifications
At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.
This position is part of Network Support Engineering, an operations team, which is responsible for supporting Cable One's service provider and corporate network infrastructure. In this role, you will be responsible for break-fix actions, manage escalations and process requests, all in support of maintaining the uptime and reliability of Cable One's networks. This team supports multiple access technologies such as Passive Optical Networks (PON) & DOCSIS, as well as routing and switching, across a variety of hardware vendors."
What you will do to contribute to the company's success
- Receive, research, and provide resolution or escalation of tickets and e-mail-based support requests.
- Provide Tier 3 support and troubleshooting to ensure network infrastructure availability and reliability.
- Provides direction and support to field and local office personnel in trouble escalations.
- Works with other departments, teams, and vendors to research and resolve incidents or service requests, as related to Cable One's network infrastructure.
- Participates in the 24/7/365 reachability of the Network Support Engineering team.
- Performs on-call duties as assigned.
- Assists with special projects as assigned.
- This position has the expectation and responsibility to take on other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.
If you enjoy
- Solving real-time network puzzles - including diving into packet loss, asymmetric routing, or unexpected latency issues and tracing them to their root cause.
- Collaborating across teams - working closely with the NOC, Engineering and field to resolve complex service-impacting incidents.
- Owning the outcome - taking initiative to follow through on issues from detection to resolution, even when the problem spans multiple systems or vendors.
- Learning and developing yourself and others - documenting findings, contributing to knowledge bases, and helping improve processes for the next team member who faces the same challenge.
- Multi-vendor, multi-technology environments - you enjoy working on multiple flavors of the same technology as well as on multiple technologies and can transfer knowledge seamless across vendors and implementations. Think DOCSIS & PON delivery of data, video, voice and other services using platforms from Calix, Harmonic and CommScope to name a few and a diversified route-switch platforms from Juniper, CISCO, IP Infusion, Nokia, Ciena and more.
- Being part of a team that has your back - we celebrate milestones, share wins and lessons and everyone's voice matters.
Qualifications
- Two-years related experience or training, Associate degree from a two-year college or technical school, or equivalent combination of education and experience.
- CCNA/JNCIS or equivalent routing & switching certification
- Must be a self-starter with sound problem solving and troubleshooting skills.
- Excellent analytical and troubleshooting skills.
- Excellent computer skills including Microsoft Excel and Microsoft Access.
- Must be flexible and a team player.
Core Competencies
- Committed: Values each customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
- Up to $75/mo. Stipend
- Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
- Vehicle provided for daily work purposes, if residing within reasonable radius from office location
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
#CABO
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4
Network Support Technician (Government)
72205 Little Rock, Arkansas
AT&T
Posted 2 days ago
Job Viewed
Job Description
**Job Description:**
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Little Rock, AR **.**
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
**Job Duties/Responsibilities:**
This role will include, but will not be limited to the following responsibilities:
+ Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
+ Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
+ Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
+ Assist in testing, applying, and maintaining server configurations and related security patches
+ Assist in maintaining and checking the health of systems and backups to include restore testing
+ Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
+ Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
+ Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
+ Provide inventory support and input to the provided inventory system for the customer
+ Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
+ Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
+ Conduct or provide new equipment deployments and/or requested deployment support
+ Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
+ Analyzes functional business requirements and design specifications for functional activities
+ Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
+ Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
+ Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
+ Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware
**Required Clearance:**
Public Trust (#clearable) (#publictrust)
**Required Qualifications:**
+ Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
+ Associate Degree or equivalent experience
+ 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
+ Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
+ General knowledge network products and systems
+ Experience in a rapid paced, time sensitive, high-quality environment
+ Must have excellent team skills and collaboration skills
+ Attention to detail and follow-through
+ Ability to work with minimal supervision
+ Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
+ Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
+ If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements
**Desired Qualifications:**
+ Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
+ Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
+ Ability to apply comprehensive knowledge across key tasks and high impact assignments
+ Experience evaluating system performance results and recommending improvements or optimizations
+ Experience performing IT hardware repairs and installing replacement parts
+ Experience planning and leading technology assignments and projects
+ Prior hands-on experience with the setup, configuration and administration of servers and backups
+ Experience functioning as a technical expert across multiple project assignments
+ ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Physical and/or Mental Qualifications, if applicable*:
+ Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
+ This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs
_*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job_
Our Network Support Technician's earn between $61,600 - $68,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Joining our team comes with amazing perks and benefits:**
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Paid Caregiver Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Little Rock, Arkansas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Little Rock, AR **.**
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
**Job Duties/Responsibilities:**
This role will include, but will not be limited to the following responsibilities:
+ Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
+ Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
+ Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
+ Assist in testing, applying, and maintaining server configurations and related security patches
+ Assist in maintaining and checking the health of systems and backups to include restore testing
+ Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
+ Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
+ Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
+ Provide inventory support and input to the provided inventory system for the customer
+ Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
+ Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
+ Conduct or provide new equipment deployments and/or requested deployment support
+ Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
+ Analyzes functional business requirements and design specifications for functional activities
+ Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
+ Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
+ Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
+ Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware
**Required Clearance:**
Public Trust (#clearable) (#publictrust)
**Required Qualifications:**
+ Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
+ Associate Degree or equivalent experience
+ 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
+ Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
+ General knowledge network products and systems
+ Experience in a rapid paced, time sensitive, high-quality environment
+ Must have excellent team skills and collaboration skills
+ Attention to detail and follow-through
+ Ability to work with minimal supervision
+ Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
+ Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
+ If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements
**Desired Qualifications:**
+ Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
+ Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
+ Ability to apply comprehensive knowledge across key tasks and high impact assignments
+ Experience evaluating system performance results and recommending improvements or optimizations
+ Experience performing IT hardware repairs and installing replacement parts
+ Experience planning and leading technology assignments and projects
+ Prior hands-on experience with the setup, configuration and administration of servers and backups
+ Experience functioning as a technical expert across multiple project assignments
+ ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Physical and/or Mental Qualifications, if applicable*:
+ Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
+ This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs
_*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job_
Our Network Support Technician's earn between $61,600 - $68,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Joining our team comes with amazing perks and benefits:**
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Paid Caregiver Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Little Rock, Arkansas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
View Now
5
Network Support Technician (Government)
78566 Los Fresnos, Texas
AT&T
Posted 1 day ago
Job Viewed
Job Description
**Job Description:**
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Los Fresnos, TX.
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
**The job duties are as follows:**
This role will include, but will not be limited to the following responsibilities:
+ Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
+ Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
+ Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
+ Assist in testing, applying, and maintaining server configurations and related security patches
+ Assist in maintaining and checking the health of systems and backups to include restore testing
+ Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
+ Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
+ Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
+ Provide inventory support and input to the provided inventory system for the customer
+ Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
+ Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
+ Conduct or provide new equipment deployments and/or requested deployment support
+ Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
+ Analyzes functional business requirements and design specifications for functional activities
+ Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
+ Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
+ Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
+ Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware
**Required Clearance:**
Public Trust (#clearable) (#publictrust)
**Required Qualifications:**
+ Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
+ Associate Degree or equivalent experience
+ 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
+ Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
+ General knowledge network products and systems
+ Experience in a rapid paced, time sensitive, high-quality environment
+ Must have excellent team skills and collaboration skills
+ Attention to detail and follow-through
+ Ability to work with minimal supervision
+ Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
+ Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
+ If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements
**Desired Qualifications:**
+ Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
+ Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
+ Ability to apply comprehensive knowledge across key tasks and high impact assignments
+ Experience evaluating system performance results and recommending improvements or optimizations
+ Experience performing IT hardware repairs and installing replacement parts
+ Experience planning and leading technology assignments and projects
+ Prior hands-on experience with the setup, configuration and administration of servers and backups
+ Experience functioning as a technical expert across multiple project assignments
+ ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Physical and/or Mental Qualifications, if applicable*:
+ Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
+ This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs
_*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job_
Our Network Support Technician's earn between $55,400 - $68,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Joining our team comes with amazing perks and benefits:**
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Paid Caregiver Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Los Fresnos, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Los Fresnos, TX.
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
**The job duties are as follows:**
This role will include, but will not be limited to the following responsibilities:
+ Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
+ Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
+ Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
+ Assist in testing, applying, and maintaining server configurations and related security patches
+ Assist in maintaining and checking the health of systems and backups to include restore testing
+ Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
+ Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
+ Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
+ Provide inventory support and input to the provided inventory system for the customer
+ Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
+ Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
+ Conduct or provide new equipment deployments and/or requested deployment support
+ Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
+ Analyzes functional business requirements and design specifications for functional activities
+ Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
+ Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
+ Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
+ Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware
**Required Clearance:**
Public Trust (#clearable) (#publictrust)
**Required Qualifications:**
+ Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
+ Associate Degree or equivalent experience
+ 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
+ Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
+ General knowledge network products and systems
+ Experience in a rapid paced, time sensitive, high-quality environment
+ Must have excellent team skills and collaboration skills
+ Attention to detail and follow-through
+ Ability to work with minimal supervision
+ Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
+ Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
+ If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements
**Desired Qualifications:**
+ Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
+ Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
+ Ability to apply comprehensive knowledge across key tasks and high impact assignments
+ Experience evaluating system performance results and recommending improvements or optimizations
+ Experience performing IT hardware repairs and installing replacement parts
+ Experience planning and leading technology assignments and projects
+ Prior hands-on experience with the setup, configuration and administration of servers and backups
+ Experience functioning as a technical expert across multiple project assignments
+ ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Physical and/or Mental Qualifications, if applicable*:
+ Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
+ This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs
_*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job_
Our Network Support Technician's earn between $55,400 - $68,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Joining our team comes with amazing perks and benefits:**
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Paid Caregiver Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Los Fresnos, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
View Now
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6
Network Administrator-Desktop Support
22815 Broadway, Virginia
Pilgrim's
Posted 19 days ago
Job Viewed
Job Description
**Description**
Network Administrator-Desktop Support
GENERAL SUMMARY: Network Administrator-Desktop Support
This position will manage all computer/network equipment including servers, switches, cabling, printer's desktop systems at assigned locations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
+ Support and manage all computer/network components including servers, switches, cabling and desktop systems at assigned locations
+ Program Cisco Switches for Local Area Network
+ Document Local Area Network at assigned location(s)
+ Document and maintain "Standard Operating Procedures" for site specific technologies in use at the facility.
+ Fundamental understanding of VLANS
+ Work with end users and propose new hardware and software solutions to support the business.
+ Test all hardware and software modifications before they are introduced into production.
+ Provide hardware and software diagnostics for network, hardware and software issues.
+ Manage technology projects in compliance with IT standards
+ Provide hardware and network support for "Production Floor" computer systems.
+ Supporting all printer functions at assigned locations
+ Perform related tasks as required
BASIC SKILLS & EXPERIENCE:
+ Three years related experience
+ Working/troubleshooting knowledge of Windows /2003/2008 Server, Windows XP, Vista, Windows 2007, Office 2007 & 2010.
+ Understanding and functional knowledge of Citrix desktop / client
+ Must have knowledge of Cisco Switch configurations and troubleshooting
+ Must have knowledge of Network cabling and connectivity
+ MCSE Certification is a plus; not required
+ A+ Certification is a plus; not required
+ Must have excellent communication skills both written and verbal
+ Must have strong customer support abilities
+ Must be willing to work in a plant / industrial environment
+ Must be willing to travel.
+ EDUCATIONAL REQUIREMENT: High School Diploma/GED; Associates degree or two years of college coursework within specific subject related to position functions.
**EOE, including disability/vets**
**_PLEASE APPLY ONLINE AT:_**
** will be considered in the order in which they are received_**
Network Administrator-Desktop Support
GENERAL SUMMARY: Network Administrator-Desktop Support
This position will manage all computer/network equipment including servers, switches, cabling, printer's desktop systems at assigned locations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
+ Support and manage all computer/network components including servers, switches, cabling and desktop systems at assigned locations
+ Program Cisco Switches for Local Area Network
+ Document Local Area Network at assigned location(s)
+ Document and maintain "Standard Operating Procedures" for site specific technologies in use at the facility.
+ Fundamental understanding of VLANS
+ Work with end users and propose new hardware and software solutions to support the business.
+ Test all hardware and software modifications before they are introduced into production.
+ Provide hardware and software diagnostics for network, hardware and software issues.
+ Manage technology projects in compliance with IT standards
+ Provide hardware and network support for "Production Floor" computer systems.
+ Supporting all printer functions at assigned locations
+ Perform related tasks as required
BASIC SKILLS & EXPERIENCE:
+ Three years related experience
+ Working/troubleshooting knowledge of Windows /2003/2008 Server, Windows XP, Vista, Windows 2007, Office 2007 & 2010.
+ Understanding and functional knowledge of Citrix desktop / client
+ Must have knowledge of Cisco Switch configurations and troubleshooting
+ Must have knowledge of Network cabling and connectivity
+ MCSE Certification is a plus; not required
+ A+ Certification is a plus; not required
+ Must have excellent communication skills both written and verbal
+ Must have strong customer support abilities
+ Must be willing to work in a plant / industrial environment
+ Must be willing to travel.
+ EDUCATIONAL REQUIREMENT: High School Diploma/GED; Associates degree or two years of college coursework within specific subject related to position functions.
**EOE, including disability/vets**
**_PLEASE APPLY ONLINE AT:_**
** will be considered in the order in which they are received_**
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7
Network Support Engineer, eero CX
83756 Boise, Idaho
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. NSE's investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe. Key job responsibilities As a member of our Support Engineering team, you will be looked upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues. As an NSE, you will: - Serve as an expert on networking, fleet monitoring, and customer support practices. - Handle complex network issues, serving as the escalation point of contact for business leaders, IT staff, and MSPs. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Work collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations - Investigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Be part of the on-call roster and handle incidents. Basic Qualifications - - Bachelor's degree or equivalent experience - - 2+ years of engineering experience - - Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc) - - Strong business acumen with a track record of success - - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - - Ability to think strategically and tactically with attention to detail. - - Ability to clearly document technical issues, solutions and knowledge base articles. - - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success. - - Capable of working closely with data and using analytics to problem-solve - - Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues. - - Ability to write scripts to automate repetitive tasks and make support processes efficient. Preferred Qualifications - - Proven track record of taking ownership and delivering results - - Strong ability to prioritize and experience with meeting multiple deadlines - - Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience - - Experience supporting Enterprise software applications - - Knowledge of UNIX command-line and network storage troubleshooting is a plus. - - Experience with system configuration, patching and upgrades. - - Experience understanding of network topology and its impact on distributed system performance Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Beta Network Support Engineer, eero
95030 Los Gatos, California
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs supporting eero's Beta program. As a Network Support Engineer for eero's Beta team, this individual will play a crucial role in supporting the hardware, software, and mobile app development cycles. They will be responsible for identifying and evaluating bugs, reviewing network logs to better understand root causes, and working cross-functionally with the Engineering and Product teams to implement fixes. This NSE will be instrumental in the technical transition of these releases into the eero production fleet and customer base, as well as evaluating post-release success. In addition to these core responsibilities, the NSE will serve as a subject matter expert for our product, engineering, marketing, and customer experience teams, and provide escalation support to senior leadership. By bridging the gap between development, operations, and customer support, this role will be vital in ensuring the eero product meets its quality commitments for customers around the world. Key job responsibilities - Identify, document, and track software defects through the bug life cycle. - Able to troubleshoot and resolve difficult technical problems which may span across focus areas. Operates as a technical leader and sets the standard for other support engineers. Gives technical directions to others. - Analyze test results and provide detailed reports to stakeholders. - Verify that software/product changes and new releases meet defined quality standards and requirements. - Handles problems of any severity. Detects ongoing trends or problems before they occur and defines proactive mechanisms. Authors and is a lead reviewer for Beta content. Uses data to identify and drive development of new support mechanisms, processes and tools with the scope of a team. - Ensure proper software testing tools, environments, and infrastructure are in place. - Participate in product reviews, design reviews, and other development activities to provide a Beta perspective. - Stay up-to-date with testing best practices, emerging technologies, and industry trends. - Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow. - Visit customer and partner locations, diagnosing, repairing, and installing complex eero networks. - Ability to travel both domestically and internationally (<25%). A day in the life As a Beta NSE and subject matter expert supporting eero's Beta team, you will collaborate closely with Engineering, Product, and Customer Experience teams to identify and resolve issues, mentor CX agents, and ensure the successful transition and performance of product releases for customers globally. Your tenacity to develop ideas independently and ability to thrive in a fast-paced start-up environment are essential for success. About the team The eero Beta team is comprised of network support engineers, program managers, support staff, and people leaders who are all aligned on the common goal of helping to build products that improve people's lives by delivering perfect connectivity in every home. Basic Qualifications - 3+ years of technical support, or 3+ years of software development experience - Experience troubleshooting and debugging technical systems - Experience driving collaborative projects from conception to delivery - Excellent business acumen with a track record of success - Excellent communication skills and ability to convey insights from complex analyses to internal and external entities - Ability to think strategically and tactically with attention to detail - Capable of working closely with data and using analytics to problem-solve - Bachelor's degree or equivalent experience Preferred Qualifications - 4+ years of technical support, or 4+ years of software development experience - Experience with Salesforce or JIRA - Enterprise network certification such as CCNA, Certified Wireless Network Administrator (CWNA), or Certified Wireless Design Professional (CWDP). - Previous experience supporting Beta test environments. - Strong ability to prioritize and experience with meeting multiple deadlines. - Experience with process improvement and automation (e.g., ITIL, LEAN Six Sigma, Process Management). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,400/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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