66,059 Wells Fargo jobs in the United States

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

This role may be based at one of our offices in Chandler AZ, Irving TX, San Antonio TX, Des Moines IA, or Minneapolis MN.

• Knowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations.
• Respond to and process all incoming event requests and emails.
• Answer calls on the inbound line.
• Handle meeting room bookings, utilizing reservation system, and focus on strategic assignment of meeting space to maximize utilization.
• Send initial confirmations to customers to confirm basic meeting details.
• Assist customers with the reservation process, including how to book space, reservation windows, and access resources.
• Identify escalation points for reservations, especially for C-Suite, Multi-City, or large events.
• Modify reservations as needed/requested.
• Process cancellations promptly.
• Deliver consistent customer interactions via email, messaging, and phone, using standardized templates and workflows.
• Provide outstanding customer service following Platinum Service Standards.
• Assist in person at the Connections center with room setup, catering, and customer communication as needed.
• Perform additional duties as assigned by the manager.

• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Ability to work independently, prioritize tasks, and make decisions in ambiguous situations.
• Flexible schedule including evenings and weekends.
• Ability to remain mobile and/or at a computer for extended periods.
• Ability to lift 25 pounds.

• Experience with reservation software programs.
• Knowledge of audiovisual/technical equipment, including Zoom, Teams, Skype.
• Background in communications, event planning, or hospitality.

Apply to Flik today!

Flik is a member of Compass Group USA.

Learn more about the Compass story here.

Compass Group is an equal opportunity employer. We are committed to fair treatment of all applicants and employees regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any protected class.

Qualified candidates must be able to perform essential functions satisfactorily, with or without reasonable accommodations. This job post is not exhaustive; responsibilities and requirements may change. We consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

• Medical, Dental, Vision
• Life Insurance, Disability Insurance
• Retirement Plan
• Paid Time Off, Holidays
• Shopping, Wellness, Discount Programs
• Identity Theft, Pet Insurance, Commuter Benefits
• Employee Assistance, FSAs, Paid Parental Leave, Personal Leave

For paid time off benefits info in Washington, Maryland, or remote roles, click here.

Req ID: 1426009

Flik Hospitality Group

JEANNE M LANE

Stocks and maintains appropriate levels of product - Delivers product and uses transfer sheets to maintain inventory integrity - Cleans, sanitizes, and maintains appearance of workstations and guest service areas - Assist servers, bartenders, etc. wi Restaurant, Runner, Customer Service

Introduction

Commercial & Consumer representatives act under the category of Support as a Service (SaaS) function. They are responsible for on-site installation, maintenance, and repair of high-volume commercial products, such as Lenovo PC and Apple. They may also perform services activities such as Technical Delivery Assessment, installation planning, account management, systems-level problem determination, discontinuance, and relocation of this equipment, and other customized project-based services. They are responsible to support problem source identification related to installation, update, configuration, operations, or performance, resolve incidents, advise on potential resolutions and their implementation, and implement determined suggestions to the satisfaction of the customer. This includes an understanding of the technology, operating systems, associated software, the functions, and capabilities of the machine. The individual should have knowledge in the areas of installation, customization, operation, recovery, tuning, and information technology engineering. These representatives use IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of our client operations. They may also provide onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments. The employees in this job role need to demonstrate proficiency in the HW and SW solutions by constantly updating their Digital Technical Certifications. It is also important to keep up to date with Soft Skills trainings (verbal and written communication, teamwork and collaboration, emotional intelligence, critical thinking, etc.), in order to provide outstanding IBM service for our clients. They need to constantly collaborate with professionals in different support centers and business units to achieve high quality problem resolutions. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to advocate for, IBM's technical support strategy. They are responsible for the technical value relationship to protect the revenue base and identify new services opportunities

Your role and responsibilities

Your Role and Responsibilities

This role is responsible for on-site installation, maintenance and repair of IBM, Multi-Vendor Systems (including the Support as a Service vendors, like Lenovo, NetApp, Teradata, Cisco, and others), and components, including hardware, networking products, and associated firmware. They are the onsite technical interface to clients for the completion of onsite tasks. They deliver the services as required by the client. They support clients with preventive maintenance, basic configuration, and perform service activities such as systems assurance, installation planning, account management, systems-level problem determination, and discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). They have a thorough understanding of, and are able to articulate, IBM's technical support strategy. They are responsible for the technical relationship to protect the revenue base and identify new services opportunities. SSR’s may assist in generating new leads that improve the client experience and result in new incremental revenue growth for IBM via the TSS Leads program (DNSO). They maintain a complete and accurate customer record on the Cognitive Support Platform and other relevant tools, and they interact with customers with their strong interpersonal skills, and they give accurate estimations, within reason, on active work orders Product Services

Required technical and professional expertise

Required Professional and Technical Expertise

• Have experience in Customer Service & Customer Interaction

• Have experience with both IBM and OEM computer equipment

• Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform repairs or replacement of computer equipment using the instructions of a hardware maintenance manual.

• Is Comfortable and demonstrated ability in working with and using various tools (e.g. laptop, screwdriver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance, or repair task

• Problem solving skills

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.