62 Work From Home jobs in Columbus

Maximus is currently hiring for a Sr. Call Center Manager remote opportunity in Frankfort, KY. Residency must be in/or commutable distance to Frankfort, KY. Maximus may consider remote work for talent willing and able to travel up to 50% of the time. The Sr. Call Center Manager is responsible for overseeing the Call Center operations and training to ensure that project SLAs are met. The project will be a multichannel, multiprogram contact center that will support multiple clients throughout the state of Kentucky.

This job is contingent upon contract award.

At Maximus we offer a wide range of benefits to include:

- Work/Life Balance Support - Flexibility tailored to your needs!

- Competitive Compensation - Bonuses based on performance included!

- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities: Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities:

- Oversee the daily operations of a call center team to ensure performance metrics are met.

- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.

-Provide assistance and updates to staff regarding these policies and procedures.

- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.

- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.

- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.

- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.

- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.

- Monitor call center compliance with ISO standards as applicable.

- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.

- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.

- Responsible for identifying and resolving issues, problems, and concerns with employees.

- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.

- Provide direction to staff when complaints are escalated to management level.

Minimum Requirements

- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

- Three (3) years of people management experience.

- Must currently live in or near Frankfort, KY or plan to relocate to the area.

- Must be willing and able to work both in our Frankfort, KY offices, as well as remotely.

- Must be willing and able to travel up to 50% of the time as business need dictates.

- Experience with a large-scale telephony system required.

- Experience managing a large-scale call center (at least 500 full time equivalents) required.

- Experience in call center operations is required.

- CRM experience required.

Home Office Requirements:

- Remote workers supporting contact center operations must have access to the internet via their internet service provider by purchasing or maintain a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred.

#LI-Remote #HotJobs0121LI #HotJobs0121FB #HotJobs0121X #HotJobs0121TH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

95,000.00

Maximum Salary

$

105,000.00

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation.