Customer service roles in the US are pivotal in ensuring customer satisfaction and loyalty. These positions often require excellent 82,624 Customer Service jobs in the United States
Live Chat Agent
Posted 5 days ago
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Job Description
IMPEX TRADING & FINANCE LLC is a premier leader in international trade and finance solutions, specializing in a wide range of financial services and trading strategies. We provide high-value trading solutions, financial consulting, and investment opportunities to a global client base. As a trusted partner in the trading industry, we are committed to delivering unparalleled service and customer satisfaction through professional, reliable, and efficient support.
Job Summary:We are looking for a highly skilled and motivated Live Chat Support Representative to join our growing customer support team. The ideal candidate will play a crucial role in maintaining customer satisfaction and providing seamless, real-time assistance to our clients via live chat platforms. This is a customer-centric position that requires excellent communication skills, a solid understanding of our services, and the ability to manage multiple inquiries simultaneously.
Key Responsibilities:- Real-time Support: Provide fast, accurate, and professional assistance to clients through live chat, addressing inquiries related to IMPEX’s financial services, trading solutions, and investments.
- Product & Service Knowledge: Develop a deep understanding of our trading and finance offerings, ensuring that clients receive comprehensive and relevant information to meet their needs.
- Issue Resolution: Handle and resolve customer queries, technical issues, or concerns related to account management, transaction details, or service usage in an efficient and timely manner.
- Customer Engagement: Foster positive relationships with clients by delivering exceptional support, demonstrating patience, and maintaining a professional tone.
- Collaboration: Work closely with other departments (e.g., technical support, sales, finance) to ensure smooth operations and to escalate issues as necessary.
- Documentation: Accurately document all interactions and track customer inquiries using our CRM system. Maintain detailed records of customer issues and resolutions.
- Quality Assurance: Follow up with clients as needed to ensure satisfaction and promote continued business relationships. Monitor trends in customer inquiries to provide feedback for product or service improvements.
- Compliance: Adhere to all company policies and regulatory requirements regarding customer communication, data privacy, and financial services.
- Education: High School Diploma or equivalent (required). Bachelor’s degree in Business, Finance, or related field (preferred).
- Experience:
- 1+ year of experience in a customer support role, ideally in the financial services or trading industry.
- Experience in live chat support or similar real-time communication platforms is a plus.
- Technical Skills:
- Proficiency in live chat software, CRM systems, and Microsoft Office Suite.
- Familiarity with trading platforms and financial tools is a significant advantage.
- Communication Skills:
- Exceptional written communication skills, with the ability to convey complex financial concepts in a clear and concise manner.
- Strong problem-solving abilities, with a keen attention to detail.
- Customer-Centric:
- A passion for delivering outstanding customer service with a focus on client satisfaction and support excellence.
- Ability to remain calm and professional under pressure in a fast-paced environment.
- Availability: Must be available to work flexible hours, including weekends and holidays, to accommodate a global client base.
- Knowledge of financial trading terminology and an understanding of the financial markets.
- Familiarity with regulatory standards in the finance and trading sectors.
- Multilingual skills are a plus (especially in languages such as Spanish, Mandarin, or Arabic).
- Competitive salary and performance-based bonuses.
- Health and wellness benefits.
- Opportunities for career growth and development within a dynamic and expanding company.
- Access to cutting-edge trading tools and financial platforms.
- Flexible work schedule and remote work options (if applicable).
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Customer Service and Client Relations Specialist
Posted today
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Spherion Erie is working with a client in their search to fill a 1st Shift, Customer Service and Client Relations Specialist position in Erie, PA. The pay rate is $20.00 to $5.00 HOURLY. This is a Temp to Hire opportunity. The ideal candidate for this role will possess a dynamic personality and passion for providing an excellent client experience.Customer Service and Client Relations SpecialistErie, PA 16501 US Multiple Openings ! Job Type: FULL TIMEHours / Week: 40Work Schedule: 1st ShiftPay Range: 20.00 to 25.00 USD HOURLY Health Insurance Dental Insurance Vision Insurance Life InsuranceJob Description: As a Customer Service and Client Relations Specialist you will be an integral part of the administrative support team. You will work with clients and potential customers to maintain strong relationships all while providing superior customer service.Responsibilities: Customer Relations Specialist duties include:Providing superior customer service to clients and customersMaintaining accurate records including data entryPerform research and provide full report to ownerEducation: High SchoolHigher education preferredExperience: 36 months 36 months experience in customer service or client serviceSkills: Excellent verbal and written communicationProficiency with Microsoft Word and ExcelRelated Experience: Customer Engagement, Relationship Management, Communication Skills, Data Entry, Client Support, Customer Service RepresentativeIndustry: ManufacturingClassification: 43-4051.00Post ID: ERI-209710_1-60465421Post Date: 2025-07-18Post Expires: 2025-08-17key responsibilitiesCustomer Relations Specialist duties include:, Providing superior customer service to clients and customers, Maintaining accurate records including data entry, Perform research and provide full report to ownerexperience3 years - 36 months experience in customer service or client serviceskillsExcellent verbal and written communication, Proficiency with Microsoft Word and ExceleducationHigh School
Customer Service
Posted 4 days ago
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Description
We are looking for a dedicated Customer Service Representative to join Acrivon Therapeutics, a leading pharmaceutical company. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by providing exceptional service. You will have the opportunity to work on a variety of projects, handling inquiries, resolving issues, and building strong relationships with our valued customers. This position is vital to our company's success as we strive to deliver top-notch service in the pharmaceutical industry.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues with patience and empathy.
Provide information about products, services, and promotions to customers.
Process orders, returns, and exchanges accurately in our system.
Escalate complex issues to the appropriate department for resolution.
Follow up with customers to ensure their satisfaction and gather feedback.
Maintain customer records and update information as needed.
Collaborate with other team members to improve overall customer experience.
Requirements:
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask and prioritize in a fast-paced environment.
Attention to detail and accuracy in data entry and order processing.
Empathy and patience when dealing with customer concerns.
Proficiency in using CRM software and other customer service tools.
Ability to work effectively in a remote team environment.
Flexibility to work non-traditional hours, including evenings and weekends.
Company Details
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