Amazon Connect Engineer
Posted today
Job Viewed
Job Description
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
We are seeking an Amazon Connect Engineer to join the Central IT Division they will play a key role in designing, implementing and maintaining cloud-based contact centre solutions using Amazon Connect and related AWS services.
Primary responsibilities are design implementation, administration, support, maintenance, upgrades and platform migrations.
Working closely with UK & USA stakeholders, including business analysts, developers, and operations teams, providing technical support document system configurations, workflows, and best practices.
This role is hybrid/Leicester based role.
Essential Duties & Responsibilities
1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.
2. Architect contact flows, IVRs (Interactive Voice Response), routing profiles, and agent hierarchies.
3. Develop and deploy custom contact flows and automation scripts. Configure call routing, queues, and user permissions. Optimize contact centre operations through data analysis and feedback loops.
4. Implement real-time and historical reporting solutions using AWS analytics tools.
5. Integrate Amazon Connect with third-party CRMs, ticketing systems, and workforce management tools. Customize agent and customer experiences using APIs and SDKs
6. Leverage AI/ML tools (e.g., Amazon Lex for chatbots, Amazon Polly for text-to-speech) to enhance customer interactions.
7. Analyse existing and new voice and data networks (as needed), Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner. Monitor system performance to ensure high availability, security, and compliance of the contact centre infrastructure.
8. Work closely with manager and stakeholders, including business analysts, developers, and operations teams, understand the assigned work, deliver on agreed dates and raise issues/risks in a timely manner in case of risk to project deliverables
9. Provide technical support and training to internal teams and end-users.
10. Document system configurations, workflows, and best practices.
11 Provide high-level operational support acting as escalation point for work stoppages
12 Follow Maximus implementation standards and Change control processes, understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
Preferred Skills & Qualifications
• Degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
• 2+ years of experience in cloud-based contact centre solutions (specifically Amazon Connect)
• Proficiency in AWS Services and Infrastructure as code
•Strong scripting or programming skills (e.g., Python, JavaScript).
• Familiarity with DevOps practices and tools (e.g., CI/CD, CloudFormation, Terraform).
•Familiarity with AWS services: Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video)(Stream/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, and CloudFront
Individual Competencies
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Proactive, methodical, and thorough approach to operations management
• Excellent ability to communicate in both written and oral forms, to technical and non-technical audiences at all levels of the organisation
• Ability to work independently to objectives and manage multiple high priority initiatives in parallel
• Customer and user focussed, with the ability to understand and manage stakeholder goals and priorities across multiple Business Divisions
• Flexible and pragmatic attitude, with the ability to work effectively in a fast paced, ambiguous environment
• Excellent influencing of peers, senior executives, customers and partners in delivery of operational priorities and maintaining positive and productive relationships.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
42,000.00
Maximum Salary
£
47,000.00
Amazon Fulfillment Center Warehouse Associate
Posted today
Job Viewed
Job Description
Amazon Fulfillment Center Warehouse Associate
Job Overview
You’ll be part of the Amazon warehouse team that gets orders ready for customers relying on Amazon services. Our fast-paced, physical roles take place in a variety of areas including merch, make-on-demand, customer returns, Prime Now, and general fulfillment. You will be selecting, packing, and shipping orders – in some cases, for our super-fast (2-hour or less) delivery service.
Duties & Responsibilities
Some of your duties may include
-
Receive and put away inventory
-
Get customer orders ready and pack them up
-
Load boxes into trucks for shipment
-
Use scanners to read bar codes on products
-
View prompts on screens and follow direction for some tasks
-
Troubleshoot problems
-
Ensure product meets quality requirements
-
Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 40 feet. Equipment training and certification are provided free of cost.
You will also need to be able to do:
-
Lift up to 49 pounds
-
Push utility carts up to 60 pounds
-
Stand, walk, push, pull, squat, bend, and reach during shifts
-
Use carts, dollies, hand trucks, and other gear to move items around
-
Go up and down stairs (where applicable)
-
Work at a height of up to 40 feet on a mezzanine (where applicable)
-
Adhere to strict safety, quality, and fulfillment production standards
What it’s like at an Amazon Fulfillment Center
-
Safety. Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
-
Surroundings. You’ll be operating and working around moving machines – order pickers, stand-up forklifts, turret trucks, and mobile carts.
-
Activity. Some activities may require standing in one place for long periods, walking around, or climbing stairs.
-
Temperature. Even with climate controls, temperatures can vary between 60°F and 90°F in some parts of the warehouse; on hot days, temperatures can be over 90°F in the truck yard or inside trailers.
-
Noise level. It can get noisy at times. We provide hearing protection if you need it.
-
Dress code. Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.
Why You'll Love Amazon
We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals.
Our jobs are nearby, with great pay, and offer work-life balance.
-
Schedule flexibility. Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed. Learn more about our schedules.
-
Shift options. Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four-day workweeks and three-day weekends. Find out more about our shifts.
-
Anytime Pay. You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups). Learn more about Anytime Pay.
Our workplace is unlike any other.
-
State-of-the-art facilities. We have modern warehouses that are clean and well-organized.
-
Safety. Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
Our team supports and listens to you.
-
Culture. Be part of an inclusive workplace that offers a variety of employee support programs and resource groups. Join us in making a positive impact through local community engagement initiatives and outreach activities that help strengthen the areas where we live and work.
-
Team environment. Work on small or large teams that support each other in a workplace that’s been ranked among the best workplaces in the world.
-
New skills. Depending on the role and location, you’ll learn how to use the latest Amazon technology – including handheld devices and robotics.
Our company supports your goals.
-
Benefits. Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
-
Career advancement. We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups. See where your Amazon journey can take you.
Learn more about all the reasons to choose Amazon.
A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page.
Requirements
Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.
How To Get Started
You can begin by applying above. If you need help with your application, you can start with our step-by-step guide. (
If you have questions regarding the hiring process, please visit our support landing page.
If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page ( or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at , Monday through Friday, between 6 a.m. and 4 p.m. PT.
Equal Employment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon Fulfillment Center Warehouse Associate

Posted 5 days ago
Job Viewed
Job Description
**Job Overview**
You'll be part of the Amazon warehouse team that gets orders ready for customers relying on Amazon services. Our fast-paced, physical roles take place in a variety of areas including merch, make-on-demand, customer returns, Prime Now, and general fulfillment. You will be selecting, packing, and shipping orders - in some cases, for our super-fast (2-hour or less) delivery service.
**Duties & Responsibilities**
**Some of your duties may include**
1. Receive and put away inventory
2. Get customer orders ready and pack them up
3. Load boxes into trucks for shipment
4. Use scanners to read bar codes on products
5. View prompts on screens and follow direction for some tasks
6. Troubleshoot problems
7. Ensure product meets quality requirements
8. Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 40 feet. Equipment training and certification are provided free of cost.
**You will also need to be able to do:**
1. Lift up to 49 pounds
2. Push utility carts up to 60 pounds
3. Stand, walk, push, pull, squat, bend, and reach during shifts
4. Use carts, dollies, hand trucks, and other gear to move items around
5. Go up and down stairs (where applicable)
6. Work at a height of up to 40 feet on a mezzanine (where applicable)
7. Adhere to strict safety, quality, and fulfillment production standards
**What it's like at an Amazon Fulfillment Center**
1. **Safety.** Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
2. **Surroundings.** You'll be operating and working around moving machines - order pickers, stand-up forklifts, turret trucks, and mobile carts.
3. **Activity.** Some activities may require standing in one place for long periods, walking around, or climbing stairs.
4. **Temperature.** Even with climate controls, temperatures can vary between 60°F and 90°F in some parts of the warehouse; on hot days, temperatures can be over 90°F in the truck yard or inside trailers.
5. **Noise level.** It can get noisy at times. We provide hearing protection if you need it.
6. **Dress code.** Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.
**Why You'll Love Amazon**
We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals.
**Our jobs are nearby, with great pay, and offer work-life balance.**
1. **Schedule flexibility.** **Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed.** **Learn more about our schedules.**
2. **Shift options.** **Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four-day workweeks and three-day weekends.** **Find out more about our shifts.**
3. **Anytime Pay.** **You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).** **Learn more about Anytime Pay.**
**Our workplace is unlike any other.**
1. **State-of-the-art facilities.** We have modern warehouses that are clean and well-organized.
2. **Safety.** Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
**Our team supports and listens to you.**
1. **Culture.** **Be part of an inclusive workplace that offers a variety of employee support programs and resource groups. Join us in making a positive impact through local community engagement initiatives and outreach activities that help strengthen the areas where we live and work.**
2. **Team environment.** **Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.**
3. **New skills.** **Depending on the role and location, you'll learn how to use the latest Amazon technology - including handheld devices and robotics.**
**Our company supports your goals.**
1. **Benefits.** Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
2. **Career advancement.** We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups. See where your Amazon journey can take you.
**Learn more about all the reasons to choose Amazon.**
**A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page.**
**Requirements**
Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.
**How To Get Started**
**You can begin by applying above. If you need help with your application, you can start with our step-by-step guide. ( you have questions regarding the hiring process, please visit our support landing page.**
**If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page ( or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at , Monday through Friday, between 6 a.m. and 4 p.m. PT.**
**Equal Employment**
**Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.**
Amazon Sortation Center Warehouse Associate

Posted 5 days ago
Job Viewed
Job Description
**Job Overview**
Our roles take place in a sortation center, where you will be sorting, scanning, and stacking packages on pallets, helping to get customer orders ready for delivery. Because most of the shifts are part-time, you are in control of your schedule - choose shifts that work best for you now and adjust in the future, as needed.
**Duties & Responsibilities**
**Some of your duties may include**
1. Receive and sort inventory
2. Get customer orders ready for delivery
3. Use technology like scanners, computers, and handheld printer
**You will also need to be able to do:**
1. Lift up to 49 pounds
2. Stand, walk, push, pull, squat, bend, and reach during shifts
3. Use carts, dollies, hand trucks, and other gear to move items around
4. Go up and down stairs (where applicable)
5. Work at a height of up to 40 feet on a mezzanine (where applicable)
**What it's like at an Amazon Sortation Center**
1. **Surroundings** . You'll be working around moving machines - order pickers, stand-up forklifts, turret trucks, and mobile carts.
2. **Activity** . Some activities may require standing in one place for long periods, walking around, or climbing stairs. You and your team are engaged the entire shift.
3. **Temperature** . Even with climate controls, temperatures can vary between 60°F and 90°F in some parts of the warehouse; on hot days, temperatures can be over 90°F in the truck yard or inside trailers.
4. **Noise level.** It can get noisy at times. We provide hearing protection if you need it.
5. **Dress code.** Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.
**Why You'll Love Amazon**
We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals.
**Our jobs are nearby, with great pay, and offer work-life balance.**
1. **Schedule flexibility** **. Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed.** **Learn more about our schedules.**
2. **Shift options.** **Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four-day workweeks and three-day weekends.** **Find out more about our shifts.**
3. **Anytime Pay.** **You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).** **Learn more about Anytime Pay.**
**Our workplace is unlike any other.**
1. **State-of-the-art facilities.** We have modern warehouses that are clean and well-organized.
2. **Safety.** Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
**Our team supports and listens to you.**
1. **Culture.** **Be part of an inclusive workplace that offers a variety of employee support programs and resource groups. Join us in making a positive impact through local community engagement initiatives and outreach activities that help strengthen the areas where we live and work.**
2. **Team environment.** **Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.**
3. **New skills.** **Depending on the role and location, you'll learn how to use the latest Amazon technology - including handheld devices and robotics.**
**Our company supports your goals.**
1. **Benefits** . Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
2. **Career advancement.** We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups. See where your Amazon journey can take you.
**Learn more about all the reasons to choose Amazon.**
**A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page.**
**Requirements**
Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.
**How To Get Started**
**You can begin by applying above. If you need help with your application, you can start with our step-by-step guide. ( you have questions regarding the hiring process, please visit our support landing page.**
**If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page ( or contact the Applicant-Candidate Accommodation Team (ACAT). You can reach us by phone at , Monday through Friday, between 6 a.m. and 4 p.m. PT.**
**Equal Employment**
**Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.**
Customer Service Cashier
Posted 2 days ago
Job Viewed
Job Description
Job Summary:
As a Customer Service Cashier at Burger King, you will be the welcoming presence that ensures customers experience prompt and courteous service at the checkout counter.
Responsibilities:
- Welcome customers as they enter and exit the restaurant.
- Efficiently manage transactions with customers using cash registers.
- Verify item prices, process payments, and give accurate change.
- Issue receipts, refunds, and tickets as needed.
- Address customer inquiries and resolve any complaints effectively.
- Keep the checkout area clean and organized.
- Monitor transactions and report any discrepancies on balance sheets.
Qualifications:
- Experience as a Retail Cashier or in a related customer service role.
- Basic computer knowledge.
- Familiarity with electronic equipment, such as cash registers and POS systems.
- Good math skills.
- Excellent communication and time management abilities.
- Customer satisfaction-oriented mindset.
- High school diploma or equivalent.
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