48,046 Capgemini jobs in the United States
Capgemini General
79995 El Paso, Texas
Capgemini
Posted 4 days ago
Job Viewed
Job Description
**About Capgemini**
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms! Building on its strong 50-year heritage and deep industry-specific expertise, We enable organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries!
Visit us at . People matter, results count Good project management
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
**Roles & Responsibilities:**
+ Make outbound phone calls to prescribers and members
+ Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process
+ Good written and verbal communication skills
+ The ability to display soft skills while moving the call forward
+ Meeting or exceeding government mandated timelines
+ Complying with turnaround time, productivity, and quality standards
+ Conveying resolution to beneficiary or provider via direct communication and professional correspondence
+ Acquiring and maintaining basic knowledge of relevant and changing Client's guidance
+ Research, troubleshoot and resolve client application discrepancies using computer system
+ Meet daily tasks through various forms and mediums of communication - written, verbal and/or by phone
**Requirements:**
+ Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications
+ Availability for remote workspace audits (via webcam or phonecam) Inspection time less than 5 min
+ High speed and reliable Internet connection
+ Quiet and focused work environment
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is (recruiter to insert salary range).
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law
**Job:** _Programmer/Analyst_
**Organization:** _BSv_
**Title:** _Capgemini General_
**Location:** _TX-El Paso_
**Requisition ID:** _073886_
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms! Building on its strong 50-year heritage and deep industry-specific expertise, We enable organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries!
Visit us at . People matter, results count Good project management
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
**Roles & Responsibilities:**
+ Make outbound phone calls to prescribers and members
+ Utilizing multiple software systems to create Prescription cases and determine coverage, determination and appeals process
+ Good written and verbal communication skills
+ The ability to display soft skills while moving the call forward
+ Meeting or exceeding government mandated timelines
+ Complying with turnaround time, productivity, and quality standards
+ Conveying resolution to beneficiary or provider via direct communication and professional correspondence
+ Acquiring and maintaining basic knowledge of relevant and changing Client's guidance
+ Research, troubleshoot and resolve client application discrepancies using computer system
+ Meet daily tasks through various forms and mediums of communication - written, verbal and/or by phone
**Requirements:**
+ Prior call center experience preferably with a multi-screen setup for easier navigation of multiple applications
+ Availability for remote workspace audits (via webcam or phonecam) Inspection time less than 5 min
+ High speed and reliable Internet connection
+ Quiet and focused work environment
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is (recruiter to insert salary range).
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law
**Job:** _Programmer/Analyst_
**Organization:** _BSv_
**Title:** _Capgemini General_
**Location:** _TX-El Paso_
**Requisition ID:** _073886_
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0
Capgemini General
79995 El Paso, Texas
Capgemini
Posted 4 days ago
Job Viewed
Job Description
**Job description** **:**
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.
Get The Future You Want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
+ Experience of solutions for Contact Centres and digital channels
+ Experience in building solution and implementing Amazon Connect CCaaS
+ Management of Consultants or Process Transformation/Improvement team
+ Experience within commercial modelling and sizing along with expertise in ability to estimate, size, come up with dependencies/assumptions in solutioning & operating Contact Centers.
+ Experience in crafting Contact Center solutions closely with leads and clients, with emphasis on technical solution architecture and design, including telephony, CRM/KM, workforce management, staffing model development, etc.
+ Have lead the development and execution of end-to-end operational strategies and plans that improve the client and consumer experience and successful execution of Contact Center pursuits.
+ Should be able to contribute to overall solution and service design, including operating model, service standards, and staffing pyramid, as well as staff vetting and hiring to build a high performing team that successfully delivers outcomes for targeted client priorities.
+ Proven track record to assess and provide strategic mentorship to resolve mission critical problems, build outcome focused policies, and establish procedures that achieve business objectives.
+ Expertise/Experience with the application and infrastructure ecosystem in terms of Products and technologies for Contact Centers
+ Proven success of transforming solutions into deliverables, in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR/ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract Management, Vendor Management, etc.
+ Process Improvement methodologies
+ A passion and desire to improve CX and support clients on their journey
**Minimum 5 to 10 years of consulting experience** or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for opportunities as part of Presales solutions team
**Minimum 7 to 10 years of experience working in multi-client BPO provider** with Contact Center Technology platforms predominantly having worked on **Amazon Connect,** Genesys cloud etc. with additional experience is contact center platforms
**Job:** _Developer_
**Organization:** _BSv_
**Title:** _Capgemini General_
**Location:** _TX-El Paso_
**Requisition ID:** _076408_
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
**About Capgemini**
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.
Get The Future You Want | is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
+ Experience of solutions for Contact Centres and digital channels
+ Experience in building solution and implementing Amazon Connect CCaaS
+ Management of Consultants or Process Transformation/Improvement team
+ Experience within commercial modelling and sizing along with expertise in ability to estimate, size, come up with dependencies/assumptions in solutioning & operating Contact Centers.
+ Experience in crafting Contact Center solutions closely with leads and clients, with emphasis on technical solution architecture and design, including telephony, CRM/KM, workforce management, staffing model development, etc.
+ Have lead the development and execution of end-to-end operational strategies and plans that improve the client and consumer experience and successful execution of Contact Center pursuits.
+ Should be able to contribute to overall solution and service design, including operating model, service standards, and staffing pyramid, as well as staff vetting and hiring to build a high performing team that successfully delivers outcomes for targeted client priorities.
+ Proven track record to assess and provide strategic mentorship to resolve mission critical problems, build outcome focused policies, and establish procedures that achieve business objectives.
+ Expertise/Experience with the application and infrastructure ecosystem in terms of Products and technologies for Contact Centers
+ Proven success of transforming solutions into deliverables, in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR/ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract Management, Vendor Management, etc.
+ Process Improvement methodologies
+ A passion and desire to improve CX and support clients on their journey
**Minimum 5 to 10 years of consulting experience** or other relevant experience related to successful delivery of Contact Center Technology Solution involving Amazon Connect for opportunities as part of Presales solutions team
**Minimum 7 to 10 years of experience working in multi-client BPO provider** with Contact Center Technology platforms predominantly having worked on **Amazon Connect,** Genesys cloud etc. with additional experience is contact center platforms
**Job:** _Developer_
**Organization:** _BSv_
**Title:** _Capgemini General_
**Location:** _TX-El Paso_
**Requisition ID:** _076408_
View Now
1
PHP Developer : CAPGEMINI
06925 Stamford, Connecticut
ShiftCode Analytics
Posted 5 days ago
Job Viewed
Job Description
Job Description:
- Design and develop features for applications using PHP 8 and Drupal 9 & 10 as the current programming language.
- Implement sophisticated user interfaces using leading technologies and techniques with jQuery and Bootstrap.
- Support web servers and other servers via scheduled maintenance, performance tuning, and monitoring, hosted at Amazon Web Services (AWS).
- Adhere to feasibility reviews for potential new projects, including development effort estimates.
- Build applications to agree upon specifications within the required timeframe.
- .Develop custom functionality in Drupal and operationalize the implementation of all features.
- Demonstrate deep understanding of LAMP performance and configuration.
- React to peer-reviews of PHP application code, ensuring that all code complies with team standards.
- Create each new feature with attention to performance and scalability.
- Work with Product Managers and Quality Assurance to identify and address reported issues quickly and effectively.
- Have a thorough understanding of REST and building endpoints with custom services in Drupal via OAuth.
- Be conscious of practices and regulations involving cyber security and encryption, while dealing with highly sensitive user-generated data and company digital assets.
- Understanding of Apache Cordova to minimally compile and package segmented website components specifically for mobile applications.
- Working knowledge of memory-caching systems, such as Redis or Memcached.
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2
Capgemini Invent - Sr Consultant - SDLC
60290 Chicago, Illinois
Capgemini
Posted 5 days ago
Job Viewed
Job Description
Job Description - Capgemini Invent - Sr Consultant - SDLC (078821) ROLE TITLE: Senior Consultant – SDLC (NYC, ATL, CHI or SFO) About the Enterprise Transformation team At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE Overall, the SDLC Senior Consultant will help clients enhance collaboration, drive innovation, and ensure the continuous improvement of their software development lifecycle. What you will do: Guide organizations in developing and implementing DevOps and SDLC strategies to optimize software delivery and operational efficiency. Advise on designing scalable CI/CD pipelines, automating infrastructure management, and adopting modern practices like containerization and security integration. Provide insights on leveraging AI/ML for process automation and intelligent deployment. YOUR PROFILE The right candidates will be able to: Advise on implementing DevOps principles to foster collaboration and continuous improvement. Advise on scalable CI/CD frameworks aligned with business goals for efficient automation and deployment. Recommend strategies for adopting Infrastructure as Code (IaC) and automating cloud infrastructure management. Provide guidance on integrating security practices within the DevOps lifecycle to ensure compliance. Advise on integrating AI/ML into the SDLC for automation, predictive analytics, and intelligent deployments. We would love to see a candidate with: 5-8 years of professional experience in management consulting or software development role. Some experience with DevOps operating models and organizational design. Some experience with software development. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment across delivery and sales. Strong communication and interpersonal skills. WHAT YOU’LL LOVE ABOUT WORKING HERE? Empowerment: At Capgemini Invent, we: Lead the change and take initiative. Find the work-life balance that suits us. Craft our own path through learning and career development programs. Energy: At Capgemini Invent, we: Connect as a global community of 13,000+ colleagues worldwide. Celebrate our diverse perspectives and draw strength from our differences. Have fun by providing a range of clubs, events, and get-togethers to celebrate our wins and successes. Experiences: At Capgemini Invent, we: Work internally and with clients to make a difference. Push boundaries to reimagine what’s possible. Work to build a more sustainable and inclusive future. NEED TO KNOW Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. #J-18808-Ljbffr
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3
Capgemini Invent - Sr Consultant - SDLC
60684 Chicago, Illinois
Capgemini
Posted 1 day ago
Job Viewed
Job Description
**ROLE TITLE:** _Senior Consultant - SDLC_ _(NYC, ATL, CHI or SFO)_
**_About the Enterprise Transformation team_**
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
**YOUR ROLE**
Overall, the SDLC Senior Consultant will help clients enhance collaboration, drive innovation, and ensure the continuous improvement of their software development lifecycle.
What you will do:
**_§_** Guide organizations in developing and implementing DevOps and SDLC strategies to optimize software delivery and operational efficiency.
**_§_** Advise on designing scalable CI/CD pipelines, automating infrastructure management, and adopting modern practices like containerization and security integration.
**_§_** Provide insights on leveraging AI/ML for process automation and intelligent deployment.
**YOUR PROFILE**
_The right candidates will be able to_ advise on implementing DevOps principles to foster collaboration and continuous improvement. Advise on scalable CI/CD frameworks aligned with business goals for efficient automation and deployment. Recommend strategies for adopting Infrastructure as Code (IaC) and automating cloud infrastructure management. Provide guidance on integrating security practices within the DevOps lifecycle to ensure compliance. Advise on integrating AI/ML into the SDLC for automation, predictive analytics, and intelligent deployments.
_We would love to see a candidate with:_
§ 5-8 years of professional experience in management consulting or software development role.
§ Some experience with devops operating models and organizational design
§ Some experience with software development
§ Excellent analytical and problem-solving skills.
§ Ability to work effectively in a team environment across delivery and sales.
§ Strong communication and interpersonal skills.
**WHAT YOU'LL LOVE ABOUT WORKING HERE?**
**_Empowerment:_** _At Capgemini Invent, we:_
_·_ _Lead the change and take initiative_
_·_ _Find the work-life balance that suites us_
_·_ _Craft or own path through learning and career development programs_
**_Energy:_** _At Capgemini Invent, we:_
_·_ _Connect as a global community of 13,000 colleagues worldwide_
_·_ _Celebrate our diverse perspectives and draw from strength from our differences_
_·_ _Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes_
**_Experiences_** _:_ _At Capgemini Invent, we:_
_·_ _Work internally and with clients to make a difference_
_·_ _Push boundaries to reimagine what's possible_
_·_ _Work to build a more sustainable and inclusive future_
**NEED TO KNOW**
_Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law._
_This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship._
**_Click the following link for more information on your rights as an Applicant:_** **_ CAPGEMINI**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
**Job:**
**Organization:** _INVENT PEOPLE S&T_
**Title:** _Capgemini Invent - Sr Consultant - SDLC_
**Location:** _IL-Chicago_
**Requisition ID:** _078821_
**_About the Enterprise Transformation team_**
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
**YOUR ROLE**
Overall, the SDLC Senior Consultant will help clients enhance collaboration, drive innovation, and ensure the continuous improvement of their software development lifecycle.
What you will do:
**_§_** Guide organizations in developing and implementing DevOps and SDLC strategies to optimize software delivery and operational efficiency.
**_§_** Advise on designing scalable CI/CD pipelines, automating infrastructure management, and adopting modern practices like containerization and security integration.
**_§_** Provide insights on leveraging AI/ML for process automation and intelligent deployment.
**YOUR PROFILE**
_The right candidates will be able to_ advise on implementing DevOps principles to foster collaboration and continuous improvement. Advise on scalable CI/CD frameworks aligned with business goals for efficient automation and deployment. Recommend strategies for adopting Infrastructure as Code (IaC) and automating cloud infrastructure management. Provide guidance on integrating security practices within the DevOps lifecycle to ensure compliance. Advise on integrating AI/ML into the SDLC for automation, predictive analytics, and intelligent deployments.
_We would love to see a candidate with:_
§ 5-8 years of professional experience in management consulting or software development role.
§ Some experience with devops operating models and organizational design
§ Some experience with software development
§ Excellent analytical and problem-solving skills.
§ Ability to work effectively in a team environment across delivery and sales.
§ Strong communication and interpersonal skills.
**WHAT YOU'LL LOVE ABOUT WORKING HERE?**
**_Empowerment:_** _At Capgemini Invent, we:_
_·_ _Lead the change and take initiative_
_·_ _Find the work-life balance that suites us_
_·_ _Craft or own path through learning and career development programs_
**_Energy:_** _At Capgemini Invent, we:_
_·_ _Connect as a global community of 13,000 colleagues worldwide_
_·_ _Celebrate our diverse perspectives and draw from strength from our differences_
_·_ _Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes_
**_Experiences_** _:_ _At Capgemini Invent, we:_
_·_ _Work internally and with clients to make a difference_
_·_ _Push boundaries to reimagine what's possible_
_·_ _Work to build a more sustainable and inclusive future_
**NEED TO KNOW**
_Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law._
_This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship._
**_Click the following link for more information on your rights as an Applicant:_** **_ CAPGEMINI**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
**Job:**
**Organization:** _INVENT PEOPLE S&T_
**Title:** _Capgemini Invent - Sr Consultant - SDLC_
**Location:** _IL-Chicago_
**Requisition ID:** _078821_
View Now
4
Capgemini Invent - Business Technology Managing Consultant
60684 Chicago, Illinois
Capgemini
Posted 1 day ago
Job Viewed
Job Description
**ROLE TITLE:** _Management Consultant - Enterprise Architect (NYC, ATL, CHI or SFO)_
**_About the Enterprise Transformation team_**
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
**YOUR ROLE**
To be more agile, resilient, relevant, and sustainable, companies need a purpose-led strategy; improved business processes; a focus on employee experiences, intelligent HR and culture; and an enabling technology landscape. All of which are delivered by our Enterprise Transformation experts as we tap into the power of data and expand our clients' digital and sustainable footprints.
In this role you will play a key role in:
§ Enterprise architect with experience developing target business and technical capabilities for an organization and translate those into an actionable roadmap
§ Ability to discover and surface customer and partner insights, aware of industry trends and provide recommendations
§ Ability to lead platform assessments, vendor selection and implementation planning efforts
§ Experience supporting sales, especially in large complex technical programs
§ Specialization in at least one of the following capabilities and industries (SAP, ServiceNow, POS/Store Technology, Consumer Products, Retail, Life Sciences, Insurance, Banking)
**YOUR PROFILE**
_The right candidates will be able to_ conduct strategic roadmapping exercises building strategies, roadmaps, and visions related to large complex technology solutions and platform implementation. Develop storylines for and presenting to executive-level stakeholders. Develop compelling pitch deck and business cases to sell ideas to clients and key stakeholders. Assess business capability maturity and define future state business operating models.
_We would love to see a candidate with:_
§ 8 years of professional experience in management consulting or technology implementation role.
§ Understanding of enterprise architecture, solution architecture, platform strategy, IT strategy
§ Experience with technology implementation and technology transformation processes
§ Excellent analytical and problem-solving skills.
§ Ability to work effectively in a team environment and lead project and sales teams.
§ Experience in collaborative selling and business development.
§ Demonstrated ability to mentor and develop team members.
**WHAT YOU'LL LOVE ABOUT WORKING HERE?**
**_Empowerment:_** _At Capgemini Invent, we:_
_·_ _Lead the change and take initiative_
_·_ _Find the work-life balance that suites us_
_·_ _Craft or own path through learning and career development programs_
**_Energy:_** _At Capgemini Invent, we:_
_·_ _Connect as a global community of 13,000 colleagues worldwide_
_·_ _Celebrate our diverse perspectives and draw from strength from our differences_
_·_ _Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes_
**_Experiences_** _:_ _At Capgemini Invent, we:_
_·_ _Work internally and with clients to make a difference_
_·_ _Push boundaries to reimagine what's possible_
_·_ _Work to build a more sustainable and inclusive future_
**NEED TO KNOW**
_Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law._
_This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship._
**_Click the following link for more information on your rights as an Applicant:_** **_ CAPGEMINI**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
**Job:**
**Organization:** _INVENT PEOPLE S&T_
**Title:** _Capgemini Invent - Business Technology Managing Consultant_
**Location:** _IL-Chicago_
**Requisition ID:** _078823_
**_About the Enterprise Transformation team_**
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
**YOUR ROLE**
To be more agile, resilient, relevant, and sustainable, companies need a purpose-led strategy; improved business processes; a focus on employee experiences, intelligent HR and culture; and an enabling technology landscape. All of which are delivered by our Enterprise Transformation experts as we tap into the power of data and expand our clients' digital and sustainable footprints.
In this role you will play a key role in:
§ Enterprise architect with experience developing target business and technical capabilities for an organization and translate those into an actionable roadmap
§ Ability to discover and surface customer and partner insights, aware of industry trends and provide recommendations
§ Ability to lead platform assessments, vendor selection and implementation planning efforts
§ Experience supporting sales, especially in large complex technical programs
§ Specialization in at least one of the following capabilities and industries (SAP, ServiceNow, POS/Store Technology, Consumer Products, Retail, Life Sciences, Insurance, Banking)
**YOUR PROFILE**
_The right candidates will be able to_ conduct strategic roadmapping exercises building strategies, roadmaps, and visions related to large complex technology solutions and platform implementation. Develop storylines for and presenting to executive-level stakeholders. Develop compelling pitch deck and business cases to sell ideas to clients and key stakeholders. Assess business capability maturity and define future state business operating models.
_We would love to see a candidate with:_
§ 8 years of professional experience in management consulting or technology implementation role.
§ Understanding of enterprise architecture, solution architecture, platform strategy, IT strategy
§ Experience with technology implementation and technology transformation processes
§ Excellent analytical and problem-solving skills.
§ Ability to work effectively in a team environment and lead project and sales teams.
§ Experience in collaborative selling and business development.
§ Demonstrated ability to mentor and develop team members.
**WHAT YOU'LL LOVE ABOUT WORKING HERE?**
**_Empowerment:_** _At Capgemini Invent, we:_
_·_ _Lead the change and take initiative_
_·_ _Find the work-life balance that suites us_
_·_ _Craft or own path through learning and career development programs_
**_Energy:_** _At Capgemini Invent, we:_
_·_ _Connect as a global community of 13,000 colleagues worldwide_
_·_ _Celebrate our diverse perspectives and draw from strength from our differences_
_·_ _Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes_
**_Experiences_** _:_ _At Capgemini Invent, we:_
_·_ _Work internally and with clients to make a difference_
_·_ _Push boundaries to reimagine what's possible_
_·_ _Work to build a more sustainable and inclusive future_
**NEED TO KNOW**
_Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law._
_This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship._
**_Click the following link for more information on your rights as an Applicant:_** **_ CAPGEMINI**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
**Job:**
**Organization:** _INVENT PEOPLE S&T_
**Title:** _Capgemini Invent - Business Technology Managing Consultant_
**Location:** _IL-Chicago_
**Requisition ID:** _078823_
View Now
5
Capgemini Invent - Management Consultant - Business Technology
60684 Chicago, Illinois
Capgemini
Posted 1 day ago
Job Viewed
Job Description
**ROLE TITLE:** _Management Consultant - Business Technology (NYC, ATL, CHI or SFO)_
**_About the Enterprise Transformation team_**
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
**YOUR ROLE**
Overall, the Business Technology Management Consultant will Develop and implement platform strategy, IT strategy, and IT operating models. Lead Agile and technology transformation initiatives. Design and architect technology solutions to meet business needs. Drive collaborative selling and business development efforts. Foster people development and team growth.
What you will do:
§ Conduct in-depth research and analysis to support platform strategy and IT strategy development.
§ Create and implement IT operating models to enhance efficiency.
§ Lead Agile transformation projects, including planning, execution, and continuous improvement.
§ Drive technology transformation efforts, including system upgrades, migrations, and integrations.
§ Design and architect technology solutions, ensuring alignment with business goals and industry best practices.
§ Collaborate with cross-functional teams to deliver high-quality consulting services and achieve project objectives.
§ Lead collaborative selling efforts, identifying and pursuing new business opportunities.
§ Develop and maintain strong client relationships to drive business growth.
§ Mentor and develop team members, fostering a culture of continuous learning and improvement.
**YOUR PROFILE**
_We would love to see a candidate with:_
§ Master's degree in Information Technology, Computer Science, Business, or a related field.
§ 8-10 years of professional experience in management consulting or a related role.
§ Strong understanding of platform strategy, IT strategy, and IT operating models.
§ Experience with Agile methodologies and technology transformation processes.
§ Excellent analytical and problem-solving skills.
§ Strong communication and interpersonal skills.
§ Ability to work effectively in a team environment and lead project teams.
§ Proven experience in collaborative selling and business development.
§ Demonstrated ability to mentor and develop team members.
**WHAT YOU'LL LOVE ABOUT WORKING HERE?**
**_Empowerment:_** _At Capgemini Invent, we:_
_·_ _Lead the change and take initiative_
_·_ _Find the work-life balance that suites us_
_·_ _Craft or own path through learning and career development programs_
**_Energy:_** _At Capgemini Invent, we:_
_·_ _Connect as a global community of 13,000 colleagues worldwide_
_·_ _Celebrate our diverse perspectives and draw from strength from our differences_
_·_ _Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes_
**_Experiences_** _:_ _At Capgemini Invent, we:_
_·_ _Work internally and with clients to make a difference_
_·_ _Push boundaries to reimagine what's possible_
_·_ _Work to build a more sustainable and inclusive future_
**NEED TO KNOW**
_Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law._
_This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship._
**_Click the following link for more information on your rights as an Applicant:_** **_ CAPGEMINI**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
**Job:**
**Organization:** _INVENT PEOPLE S&T_
**Title:** _Capgemini Invent - Management Consultant - Business Technology_
**Location:** _IL-Chicago_
**Requisition ID:** _078822_
**_About the Enterprise Transformation team_**
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
**YOUR ROLE**
Overall, the Business Technology Management Consultant will Develop and implement platform strategy, IT strategy, and IT operating models. Lead Agile and technology transformation initiatives. Design and architect technology solutions to meet business needs. Drive collaborative selling and business development efforts. Foster people development and team growth.
What you will do:
§ Conduct in-depth research and analysis to support platform strategy and IT strategy development.
§ Create and implement IT operating models to enhance efficiency.
§ Lead Agile transformation projects, including planning, execution, and continuous improvement.
§ Drive technology transformation efforts, including system upgrades, migrations, and integrations.
§ Design and architect technology solutions, ensuring alignment with business goals and industry best practices.
§ Collaborate with cross-functional teams to deliver high-quality consulting services and achieve project objectives.
§ Lead collaborative selling efforts, identifying and pursuing new business opportunities.
§ Develop and maintain strong client relationships to drive business growth.
§ Mentor and develop team members, fostering a culture of continuous learning and improvement.
**YOUR PROFILE**
_We would love to see a candidate with:_
§ Master's degree in Information Technology, Computer Science, Business, or a related field.
§ 8-10 years of professional experience in management consulting or a related role.
§ Strong understanding of platform strategy, IT strategy, and IT operating models.
§ Experience with Agile methodologies and technology transformation processes.
§ Excellent analytical and problem-solving skills.
§ Strong communication and interpersonal skills.
§ Ability to work effectively in a team environment and lead project teams.
§ Proven experience in collaborative selling and business development.
§ Demonstrated ability to mentor and develop team members.
**WHAT YOU'LL LOVE ABOUT WORKING HERE?**
**_Empowerment:_** _At Capgemini Invent, we:_
_·_ _Lead the change and take initiative_
_·_ _Find the work-life balance that suites us_
_·_ _Craft or own path through learning and career development programs_
**_Energy:_** _At Capgemini Invent, we:_
_·_ _Connect as a global community of 13,000 colleagues worldwide_
_·_ _Celebrate our diverse perspectives and draw from strength from our differences_
_·_ _Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes_
**_Experiences_** _:_ _At Capgemini Invent, we:_
_·_ _Work internally and with clients to make a difference_
_·_ _Push boundaries to reimagine what's possible_
_·_ _Work to build a more sustainable and inclusive future_
**NEED TO KNOW**
_Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law._
_This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship._
**_Click the following link for more information on your rights as an Applicant:_** **_ CAPGEMINI**
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.
**Job:**
**Organization:** _INVENT PEOPLE S&T_
**Title:** _Capgemini Invent - Management Consultant - Business Technology_
**Location:** _IL-Chicago_
**Requisition ID:** _078822_
View Now
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6
Capgemini Invent - Contact Center - Senior Consultant
10261 New York, New York
Capgemini Invent
Posted today
Job Viewed
Job Description
ROLE TITLE: Senior Consultant - Contact Center ( NYC, ATL, CHI, SFO)
About the Enterprise Transformation team
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
YOUR ROLE
As a Senior Consultant in the Enterprise Transformation team at Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your role will focus on helping clients optimize their service delivery models, enhance digital engagement, and unlock operational efficiencies through the use of intelligent routing, digital deflection, and workforce management.
In this role you will play a key role in:
•Partner with senior client stakeholders to shape customer service transformation strategies aligned to broader enterprise goals (e.g., cost transformation, customer experience, digital enablement).
•Design target operating models for contact centers and service functions, including channel strategy, organizational structure, capability enablement, and governance.
•Lead diagnostic assessments to identify performance gaps and transformation opportunities across the service value chain.
•Develop enterprise-wide routing and interaction strategies that leverage intent, personalization, and AI to enhance customer journeys.
•Advise clients on digital deflection and self-service strategies that reduce volume, improve satisfaction, and enable scale.
•Guide strategy and roadmap development for workforce transformation, including the future of work, AI-human collaboration, and talent evolution in service environments.
•Translate strategic recommendations into actionable transformation roadmaps with prioritized initiatives, KPIs, and change levers.
•Serve as a thought leader across contact center and service operations trends, technologies, and best practices.
YOUR PROFILE
We would love to see a candidate with:
WHAT YOU'LL LOVE ABOUT WORKING HERE?
Empowerment: At Capgemini Invent, we:
•Lead the change and take initiative
•Find the work-life balance that suites us
•Craft or own path through learning and career development programs
Energy: At Capgemini Invent, we:
•Connect as a global community of 13,000+ colleagues worldwide
•Celebrate our diverse perspectives and draw from strength from our differences
•Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes
Experiences : At Capgemini Invent, we:
•Work internally and with clients to make a difference
•Push boundaries to reimagine what's possible
•Work to build a more sustainable and inclusive future
NEED TO KNOW
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant:
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $110,000 to $145,000 This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
About the Enterprise Transformation team
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
YOUR ROLE
As a Senior Consultant in the Enterprise Transformation team at Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service operations. Your role will focus on helping clients optimize their service delivery models, enhance digital engagement, and unlock operational efficiencies through the use of intelligent routing, digital deflection, and workforce management.
In this role you will play a key role in:
•Partner with senior client stakeholders to shape customer service transformation strategies aligned to broader enterprise goals (e.g., cost transformation, customer experience, digital enablement).
•Design target operating models for contact centers and service functions, including channel strategy, organizational structure, capability enablement, and governance.
•Lead diagnostic assessments to identify performance gaps and transformation opportunities across the service value chain.
•Develop enterprise-wide routing and interaction strategies that leverage intent, personalization, and AI to enhance customer journeys.
•Advise clients on digital deflection and self-service strategies that reduce volume, improve satisfaction, and enable scale.
•Guide strategy and roadmap development for workforce transformation, including the future of work, AI-human collaboration, and talent evolution in service environments.
•Translate strategic recommendations into actionable transformation roadmaps with prioritized initiatives, KPIs, and change levers.
•Serve as a thought leader across contact center and service operations trends, technologies, and best practices.
YOUR PROFILE
We would love to see a candidate with:
- 5+ years of experience in management consulting, product management, and/or internal consulting with a focus on customer service, contact center, or service operations transformation.
- Proven ability to engage and influence executive stakeholders and translate business vision into executable strategies.
- Strong understanding of customer engagement trends, including omnichannel service, AI and automation, and experience design.
- Familiarity with enabling platforms such as Genesys, NICE, Salesforce, or Amazon Connect is beneficial but not required.
- Exceptional communication, problem-solving, and analytical skills with a strategic mindset.
- Experience in relevant industry verticals such as financial services, technology, insurance, life sciences, or telecom is a plus.
- Bachelor's degree required; MBA or advanced degree strongly preferred.
WHAT YOU'LL LOVE ABOUT WORKING HERE?
Empowerment: At Capgemini Invent, we:
•Lead the change and take initiative
•Find the work-life balance that suites us
•Craft or own path through learning and career development programs
Energy: At Capgemini Invent, we:
•Connect as a global community of 13,000+ colleagues worldwide
•Celebrate our diverse perspectives and draw from strength from our differences
•Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes
Experiences : At Capgemini Invent, we:
•Work internally and with clients to make a difference
•Push boundaries to reimagine what's possible
•Work to build a more sustainable and inclusive future
NEED TO KNOW
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant:
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $110,000 to $145,000 This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
View Now
7
Capgemini Invent - Organizational Purpose - Senior Consultant
10261 New York, New York
Capgemini Invent
Posted today
Job Viewed
Job Description
ROLE TITLE: Organizational Purpose - Senior Consultant (Atlanta, Chicago, New York or San Francisco)
About the team
Are you ready for your next big consulting adventure? The Organizational Purpose & Strategy team is where bold ideas meet real-world transformation. As a Senior Consultant , you'll be at the forefront of helping global organizations navigate complex change-whether it's reshaping culture, aligning leadership, or driving enterprise-wide transformation.
This isn't just about managing change-it's about designing it . You'll lead high-impact workstreams, collaborate with senior stakeholders, and craft strategies that leave a lasting mark. And yes, we believe in having fun while doing meaningful work.
YOUR ROLE
As a Senior Consultant, you'll:
You're a strategic thinker, a natural facilitator, and a change champion. Your background includes:
WHAT YOU'LL LOVE ABOUT WORKING HERE?
Empowerment: At Capgemini Invent, we:
•Lead the change and take initiative
•Find the work-life balance that suites us
•Craft or own path through learning and career development programs
Energy: At Capgemini Invent, we:
•Connect as a global community of 13,000+ colleagues worldwide
•Celebrate our diverse perspectives and draw from strength from our differences
•Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes
Experiences : At Capgemini Invent, we:
•Work internally and with clients to make a difference
•Push boundaries to reimagine what's possible
•Work to build a more sustainable and inclusive future
NEED TO KNOW
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant:
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $110,000 to $160,000. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
About the team
Are you ready for your next big consulting adventure? The Organizational Purpose & Strategy team is where bold ideas meet real-world transformation. As a Senior Consultant , you'll be at the forefront of helping global organizations navigate complex change-whether it's reshaping culture, aligning leadership, or driving enterprise-wide transformation.
This isn't just about managing change-it's about designing it . You'll lead high-impact workstreams, collaborate with senior stakeholders, and craft strategies that leave a lasting mark. And yes, we believe in having fun while doing meaningful work.
YOUR ROLE
As a Senior Consultant, you'll:
- Lead transformation initiatives from strategy to execution, ensuring alignment with business goals.
- Conduct stakeholder analysis , impact assessments , and readiness planning to pave the way for successful change.
- Develop and deliver communication, training, and engagement strategies that resonate.
- Design and facilitate leadership alignment programs to drive executive sponsorship and commitment.
- Run interactive workshops and feedback sessions to monitor adoption and course correct as needed.
- Mentor junior consultants , fostering a culture of excellence and collaboration.
- Partners with clients and internal teams to ensure change efforts are strategically integrated and sustainable.
You're a strategic thinker, a natural facilitator, and a change champion. Your background includes:
- 4-6 years of experience in organizational change, transformation, or business consulting .
- Proven success in OCM projects involving outsourcing, MSS transitions, M&A, or Agile POD delivery.
- Experience leading multi-country programs across functions like Global Contact Centers or Service Desk implementations.
- Familiarity with platforms like ServiceNow , SuccessFactors , and ITSM processes .
- Strong communication and stakeholder management skills.
- A knack for designing and executing leadership engagement programs .
- Proficiency in change management tools and methodologies .
- A collaborative mindset and a commitment to leading by example .
WHAT YOU'LL LOVE ABOUT WORKING HERE?
Empowerment: At Capgemini Invent, we:
•Lead the change and take initiative
•Find the work-life balance that suites us
•Craft or own path through learning and career development programs
Energy: At Capgemini Invent, we:
•Connect as a global community of 13,000+ colleagues worldwide
•Celebrate our diverse perspectives and draw from strength from our differences
•Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes
Experiences : At Capgemini Invent, we:
•Work internally and with clients to make a difference
•Push boundaries to reimagine what's possible
•Work to build a more sustainable and inclusive future
NEED TO KNOW
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant:
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $110,000 to $160,000. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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8
Capgemini Invent - Organizational Purpose - Senior Consultant
10261 New York, New York
Capgemini
Posted today
Job Viewed
Job Description
ROLE TITLE: Organizational Purpose - Senior Consultant (Atlanta, Chicago, New York or San Francisco)
About the team
Are you ready for your next big consulting adventure? The Organizational Purpose & Strategy team is where bold ideas meet real-world transformation. As a Senior Consultant , you'll be at the forefront of helping global organizations navigate complex change-whether it's reshaping culture, aligning leadership, or driving enterprise-wide transformation.
This isn't just about managing change-it's about designing it . You'll lead high-impact workstreams, collaborate with senior stakeholders, and craft strategies that leave a lasting mark. And yes, we believe in having fun while doing meaningful work.
YOUR ROLE
As a Senior Consultant, you'll:
You're a strategic thinker, a natural facilitator, and a change champion. Your background includes:
Empowerment: At Capgemini Invent, we:
•Lead the change and take initiative
•Find the work-life balance that suites us
•Craft or own path through learning and career development programs
Energy: At Capgemini Invent, we:
•Connect as a global community of 13,000+ colleagues worldwide
•Celebrate our diverse perspectives and draw from strength from our differences
•Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes
Experiences : At Capgemini Invent, we:
•Work internally and with clients to make a difference
•Push boundaries to reimagine what's possible
•Work to build a more sustainable and inclusive future
NEED TO KNOW
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant:
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About the team
Are you ready for your next big consulting adventure? The Organizational Purpose & Strategy team is where bold ideas meet real-world transformation. As a Senior Consultant , you'll be at the forefront of helping global organizations navigate complex change-whether it's reshaping culture, aligning leadership, or driving enterprise-wide transformation.
This isn't just about managing change-it's about designing it . You'll lead high-impact workstreams, collaborate with senior stakeholders, and craft strategies that leave a lasting mark. And yes, we believe in having fun while doing meaningful work.
YOUR ROLE
As a Senior Consultant, you'll:
- Lead transformation initiatives from strategy to execution, ensuring alignment with business goals.
- Conduct stakeholder analysis , impact assessments , and readiness planning to pave the way for successful change.
- Develop and deliver communication, training, and engagement strategies that resonate.
- Design and facilitate leadership alignment programs to drive executive sponsorship and commitment.
- Run interactive workshops and feedback sessions to monitor adoption and course correct as needed.
- Mentor junior consultants , fostering a culture of excellence and collaboration.
- Partners with clients and internal teams to ensure change efforts are strategically integrated and sustainable.
You're a strategic thinker, a natural facilitator, and a change champion. Your background includes:
- 4-6 years of experience in organizational change, transformation, or business consulting .
- Proven success in OCM projects involving outsourcing, MSS transitions, M&A, or Agile POD delivery.
- Experience leading multi-country programs across functions like Global Contact Centers or Service Desk implementations.
- Familiarity with platforms like ServiceNow , SuccessFactors , and ITSM processes .
- Strong communication and stakeholder management skills.
- A knack for designing and executing leadership engagement programs .
- Proficiency in change management tools and methodologies .
- A collaborative mindset and a commitment to leading by example .
Empowerment: At Capgemini Invent, we:
•Lead the change and take initiative
•Find the work-life balance that suites us
•Craft or own path through learning and career development programs
Energy: At Capgemini Invent, we:
•Connect as a global community of 13,000+ colleagues worldwide
•Celebrate our diverse perspectives and draw from strength from our differences
•Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes
Experiences : At Capgemini Invent, we:
•Work internally and with clients to make a difference
•Push boundaries to reimagine what's possible
•Work to build a more sustainable and inclusive future
NEED TO KNOW
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant:
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
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