3,081 Change Manager jobs in the United States

**Job Description:**
+ Client is looking for an experienced change manager to join the Organizational Change Management (OCM) team that supports the Merchant Payment Services business within the Payments Merchant and Institutional division. The OCM team partners across the business to help manage the people side of change.
+ A successful candidate is someone who can use their expertise to ensure that our people are ready, willing, and able to adopt new changes that result from our technology, process, and organizational initiatives.
**Role Overview:**
+ Develop and manage comprehensive change management plans which include - change impact assessments, stakeholder analysis, communication planning, sponsor management, stakeholder education and resistance management
+ Develop, design and implement key messages and supporting communication material (presentations, training documents, talking points, videos, agenda etc.) and tie actions to outcomes
+ Establish/track metrics to measure change impact, define action plans to promote progress (iterative, incorporating feedback) and publish regular status/dashboards
+ Create reports at executive level on progress, value realization, key risks, and challenges
+ Act as a change agent by emphasizing and encouraging continuous improvement.
**Basic Qualifications**
+ Bachelor's degree, MBA or Master's Degree preferred
+ 7 or more years of experience in project or change management and leadership activities
+ 5 or more years people management experience
+ Prosci or comparable certification a plus
+ Project/program management experience
+ PMP or Agile certification a plus
+ Competent use of Microsoft Office applications to include Microsoft Project, Excel, PowerPoint, Word
**Preferred Skills/Experience**
+ Management consulting expertise or a project-based consultative role within a corporate structure.
+ Proven ability to r implement solutions that improve performance of an organization
+ Excellent verbal and written communication skills with the ability to effectively consult senior leadership and influence without authority
+ Strong business acumen and ability to tie analytics to business strategy
+ Strong understanding of change management methodologies and frameworks
+ Proven track record of driving effective change management programs across large teams in multiple types of projects including technology, process, and organizational change
+ Ability to effectively communicate the business value of Change Management
+ Expert knowledge of Payment Services
+ Excellent verbal and written communication skills
+ Demonstrated management and leadership skills
+ Strong leadership qualities such as negotiation, conflict management and influencing skills
+ Strong organizational and analytical skills
+ Inclusive leader who fosters a culture of diversity and inclusion
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Who Are We: Transformation Enablement**
A high-impact team at the heart of M&T Bank's most strategic and transformative efforts. We are the Transformation Enablement team, 40+ diverse professionals united by a shared purpose: to drive meaningful change through The Way We Work. The Way We Work is more than a framework, it's our operating system. It blends Agile, Experience Design, Process Improvement, and Change Management into a cohesive approach that empowers individuals, teams, and organizations to thrive. It's about mindsets, behaviors, and practices that foster collaboration, innovation, and continuous improvement.
**We are:**
+ Change catalysts who partner with senior leaders to tackle enterprise-wide challenges and deliver outcomes that matter.
+ Strategic thinkers who bring clarity to complexity, aligning efforts across divisions to accelerate transformation.
+ Collaborative problem-solvers who synthesize insights, communicate with impact, and build bridges across business lines and executive leadership.
+ Champions of adoption, embedding Change Management principles and practices to ensure people, process, technology, and data evolve together.
**What You'll Do: Lead Change That Matters**
As a senior organizational change manager, you'll be at the helm of transformational initiatives that shape the future of how M&T Bank operates. You'll design and deliver change strategies that empower people, align processes, and unlock the full potential of new technologies and systems, ensuring adoption and value realization across the enterprise.
**You will:**
+ Architect change strategies for high-impact, cross-functional initiatives using proven methodologies and modern practices.
+ Lead with influence, serving as the trusted advisor to sponsors, project leaders, and stakeholders, driving alignment, clarity, and momentum.
+ Navigate complexity by managing multiple change efforts simultaneously, sequencing activities to mitigate saturation and build organizational resilience.
+ Build bridges across the enterprise, cultivating strong relationships with senior leaders, external partners, and change champions to amplify impact.
+ Translate insight into action by leveraging stakeholder input, readiness indicators and impact data to guide change planning and execution.
+ Empower leaders with coaching and guidance to become visible, effective sponsors of change.
+ Craft compelling narratives and communication strategies that inspire engagement and foster understanding.
+ Collaborate on learning experiences, partnering with L&D to design training that supports capability building and sustained adoption.
+ Measure what matters, defining success metrics and gathering feedback to continuously improve change outcomes.
+ Champion sustainability, ensuring transitions are smooth and that change sticks long after implementation.
+ Elevate the discipline, mentoring change practitioners, sharing best practices, and advancing enterprise-wide change capabilities.
+ Model agility, adapting quickly to new challenges, unfamiliar domains, and evolving priorities.
**Education and Experience Required:**
We're looking for a seasoned change leader who combines strategic thinking with hands-on experience in driving transformation across complex environments. You'll thrive in this role if you bring:
+ A bachelor's degree, or equivalent work experience.
+ 7 or more years of experience in change management, learning and development, employee communications, product management, or project management.
+ Proven expertise in applying change management principles, methodologies, and tools to deliver measurable outcomes on large-scale initiatives.
+ Demonstrated ability to integrate change strategies with Agile delivery practices, enabling team readiness, stakeholder engagement, and sustained adoption.
+ A track record of leading enterprise-level, high-impact change initiatives in large organizations, with clear evidence of driving business value.
+ Exceptional communication skills articulating complex concepts into clear, compelling messages and influence stakeholders at all levels, including senior leadership.
+ Strong project management capabilities, with a history of delivering high-quality results on time and within scope.
+ The ability to juggle multiple priorities and thrive under pressure, supporting diverse initiatives across the organization.
+ A natural ability to adapt and lead through ambiguity, bringing clarity, confidence and creativity to evolving situations and shifting priorities.
+ A mindset that embraces change as opportunity, with the resilience and flexibility to pivot, reframe challenges and guide others through uncertainty.
**Education and Experience Preferred:**
While not required, the following qualifications and experience will help you thrive and lead with even greater influence:
+ A recognized change management certification (e.g., Prosci, ACMP CCMP).
+ An MBA or advanced degree in Organizational Development, Organizational Behavior, Change Management, or a related field.
+ At least three years of experience in a dedicated change management role, with a focus on enterprise-level transformation.
+ Experience collaborating with customer experience, UX, or human-centered design teams to create change strategies that are empathetic, user-informed, and adoption-ready.
+ Proficiency in collaboration and transparency tools such as Jira, Miro, Target Process, or Trello, tools that support agile ways of working and cross-functional alignment.
+ Exceptional problem-solving and strategic thinking skills, with a demonstrated ability to connect dots across systems, teams, and initiatives.
+ Industry experience in banking or financial services, with a strong understanding of the regulatory, operational, and cultural dynamics that shape change.
+ Strong business acumen, with the ability to anticipate organizational challenges and design change strategies that drive measurable outcomes.
+ Experience with people leadership responsibilities, including performance management, resource planning, recruitment, and mentoring, whether formally or through matrixed team structures.
**Working Model/Location:**
This is a hybrid position requiring two days per week in office. Eligible candidates must live within commuting distance to one of our five M&T Bank offices located in:
+ Buffalo, NY
+ Boston, MA
+ Bridgeport, CT
+ Baltimore, MD
+ Wilmington, DE
**Anticipated Travel Requirements:**
Employees in this position should be prepared to travel at least once per quarter (primarily to Buffalo, NY).
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Buffalo, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

**Who Are We: Transformation Enablement**
A high-impact team at the heart of M&T Bank's most strategic and transformative efforts. We are the Transformation Enablement team, 40+ diverse professionals united by a shared purpose: to drive meaningful change through The Way We Work. The Way We Work is more than a framework, it's our operating system. It blends Agile, Experience Design, Process Improvement, and Change Management into a cohesive approach that empowers individuals, teams, and organizations to thrive. It's about mindsets, behaviors, and practices that foster collaboration, innovation, and continuous improvement.
**We are:**
+ Change catalysts who partner with senior leaders to tackle enterprise-wide challenges and deliver outcomes that matter.
+ Strategic thinkers who bring clarity to complexity, aligning efforts across divisions to accelerate transformation.
+ Collaborative problem-solvers who synthesize insights, communicate with impact, and build bridges across business lines and executive leadership.
+ Champions of adoption, embedding Change Management principles and practices to ensure people, process, technology, and data evolve together.
**What You'll Do: Lead Change That Matters**
As a senior organizational change manager, you'll be at the helm of transformational initiatives that shape the future of how M&T Bank operates. You'll design and deliver change strategies that empower people, align processes, and unlock the full potential of new technologies and systems, ensuring adoption and value realization across the enterprise.
**You will:**
+ Architect change strategies for high-impact, cross-functional initiatives using proven methodologies and modern practices.
+ Lead with influence, serving as the trusted advisor to sponsors, project leaders, and stakeholders, driving alignment, clarity, and momentum.
+ Navigate complexity by managing multiple change efforts simultaneously, sequencing activities to mitigate saturation and build organizational resilience.
+ Build bridges across the enterprise, cultivating strong relationships with senior leaders, external partners, and change champions to amplify impact.
+ Translate insight into action by leveraging stakeholder input, readiness indicators and impact data to guide change planning and execution.
+ Empower leaders with coaching and guidance to become visible, effective sponsors of change.
+ Craft compelling narratives and communication strategies that inspire engagement and foster understanding.
+ Collaborate on learning experiences, partnering with L&D to design training that supports capability building and sustained adoption.
+ Measure what matters, defining success metrics and gathering feedback to continuously improve change outcomes.
+ Champion sustainability, ensuring transitions are smooth and that change sticks long after implementation.
+ Elevate the discipline, mentoring change practitioners, sharing best practices, and advancing enterprise-wide change capabilities.
+ Model agility, adapting quickly to new challenges, unfamiliar domains, and evolving priorities.
**Education and Experience Required:**
We're looking for a seasoned change leader who combines strategic thinking with hands-on experience in driving transformation across complex environments. You'll thrive in this role if you bring:
+ A bachelor's degree, or equivalent work experience.
+ 7 or more years of experience in change management, learning and development, employee communications, product management, or project management.
+ Proven expertise in applying change management principles, methodologies, and tools to deliver measurable outcomes on large-scale initiatives.
+ Demonstrated ability to integrate change strategies with Agile delivery practices, enabling team readiness, stakeholder engagement, and sustained adoption.
+ A track record of leading enterprise-level, high-impact change initiatives in large organizations, with clear evidence of driving business value.
+ Exceptional communication skills articulating complex concepts into clear, compelling messages and influence stakeholders at all levels, including senior leadership.
+ Strong project management capabilities, with a history of delivering high-quality results on time and within scope.
+ The ability to juggle multiple priorities and thrive under pressure, supporting diverse initiatives across the organization.
+ A natural ability to adapt and lead through ambiguity, bringing clarity, confidence and creativity to evolving situations and shifting priorities.
+ A mindset that embraces change as opportunity, with the resilience and flexibility to pivot, reframe challenges and guide others through uncertainty.
**Education and Experience Preferred:**
While not required, the following qualifications and experience will help you thrive and lead with even greater influence:
+ A recognized change management certification (e.g., Prosci, ACMP CCMP).
+ An MBA or advanced degree in Organizational Development, Organizational Behavior, Change Management, or a related field.
+ At least three years of experience in a dedicated change management role, with a focus on enterprise-level transformation.
+ Experience collaborating with customer experience, UX, or human-centered design teams to create change strategies that are empathetic, user-informed, and adoption-ready.
+ Proficiency in collaboration and transparency tools such as Jira, Miro, Target Process, or Trello, tools that support agile ways of working and cross-functional alignment.
+ Exceptional problem-solving and strategic thinking skills, with a demonstrated ability to connect dots across systems, teams, and initiatives.
+ Industry experience in banking or financial services, with a strong understanding of the regulatory, operational, and cultural dynamics that shape change.
+ Strong business acumen, with the ability to anticipate organizational challenges and design change strategies that drive measurable outcomes.
+ Experience with people leadership responsibilities, including performance management, resource planning, recruitment, and mentoring, whether formally or through matrixed team structures.
**Working Model/Location:**
This is a hybrid position requiring two days per week in office. Eligible candidates must live within commuting distance to one of our five M&T Bank offices located in:
+ Buffalo, NY
+ Boston, MA
+ Bridgeport, CT
+ Baltimore, MD
+ Wilmington, DE
**Anticipated Travel Requirements:**
Employees in this position should be prepared to travel at least once per quarter (primarily to Buffalo, NY).
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Buffalo, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Job Description
- Lead and execute OCM activities tied to a multi-year Zero Trust initiative.
 - Assess current state of change readiness and define target state across people, process, and technology dimensions.
 - Develop and implement change strategies including communications, training, stakeholder engagement, success metrics, and reinforcement plans (e.g., using the ADKAR model).
 - Partner closely with program leadership, cybersecurity, IAM, and networking teams to align change efforts with technical execution.
 - Translate complex cybersecurity concepts into clear, actionable change plans for business -and technical audiences.
 - Regulate and mature existing OCM activities at the program level (not just project level).
 - Collaborate with a program manager and other stakeholders to ensure cohesive delivery and adoption.
Lead and execute-this is not just a planning role.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- 8+ years of experience in Organizational Change Management, with a strong track record in large, complex enterprise programs.
 - Demonstrated experience supporting cybersecurity, IAM, or network security initiatives.
 - Experience working within or alongside Zero Trust programs or frameworks.
 - Strong leadership, communication, and stakeholder management skills.
Ability to assess, organize, and drive change in fast-paced, matrixed environments. Prosci certification or equivalent in change management methodologies.

**Who Are We: Transformation Enablement**
A high-impact team at the heart of M&T Bank's most strategic and transformative efforts. We are the Transformation Enablement team, 40+ diverse professionals united by a shared purpose: to drive meaningful change through The Way We Work. The Way We Work is more than a framework, it's our operating system. It blends Agile, Experience Design, Process Improvement, and Change Management into a cohesive approach that empowers individuals, teams, and organizations to thrive. It's about mindsets, behaviors, and practices that foster collaboration, innovation, and continuous improvement.
**We are:**
+ Change catalysts who partner with senior leaders to tackle enterprise-wide challenges and deliver outcomes that matter.
+ Strategic thinkers who bring clarity to complexity, aligning efforts across divisions to accelerate transformation.
+ Collaborative problem-solvers who synthesize insights, communicate with impact, and build bridges across business lines and executive leadership.
+ Champions of adoption, embedding Change Management principles and practices to ensure people, process, technology, and data evolve together.
**What You'll Do: Lead Change That Matters**
As a senior organizational change manager, you'll be at the helm of transformational initiatives that shape the future of how M&T Bank operates. You'll design and deliver change strategies that empower people, align processes, and unlock the full potential of new technologies and systems, ensuring adoption and value realization across the enterprise.
**You will:**
+ Architect change strategies for high-impact, cross-functional initiatives using proven methodologies and modern practices.
+ Lead with influence, serving as the trusted advisor to sponsors, project leaders, and stakeholders, driving alignment, clarity, and momentum.
+ Navigate complexity by managing multiple change efforts simultaneously, sequencing activities to mitigate saturation and build organizational resilience.
+ Build bridges across the enterprise, cultivating strong relationships with senior leaders, external partners, and change champions to amplify impact.
+ Translate insight into action by leveraging stakeholder input, readiness indicators and impact data to guide change planning and execution.
+ Empower leaders with coaching and guidance to become visible, effective sponsors of change.
+ Craft compelling narratives and communication strategies that inspire engagement and foster understanding.
+ Collaborate on learning experiences, partnering with L&D to design training that supports capability building and sustained adoption.
+ Measure what matters, defining success metrics and gathering feedback to continuously improve change outcomes.
+ Champion sustainability, ensuring transitions are smooth and that change sticks long after implementation.
+ Elevate the discipline, mentoring change practitioners, sharing best practices, and advancing enterprise-wide change capabilities.
+ Model agility, adapting quickly to new challenges, unfamiliar domains, and evolving priorities.
**Education and Experience Required:**
We're looking for a seasoned change leader who combines strategic thinking with hands-on experience in driving transformation across complex environments. You'll thrive in this role if you bring:
+ A bachelor's degree, or equivalent work experience.
+ 7 or more years of experience in change management, learning and development, employee communications, product management, or project management.
+ Proven expertise in applying change management principles, methodologies, and tools to deliver measurable outcomes on large-scale initiatives.
+ Demonstrated ability to integrate change strategies with Agile delivery practices, enabling team readiness, stakeholder engagement, and sustained adoption.
+ A track record of leading enterprise-level, high-impact change initiatives in large organizations, with clear evidence of driving business value.
+ Exceptional communication skills articulating complex concepts into clear, compelling messages and influence stakeholders at all levels, including senior leadership.
+ Strong project management capabilities, with a history of delivering high-quality results on time and within scope.
+ The ability to juggle multiple priorities and thrive under pressure, supporting diverse initiatives across the organization.
+ A natural ability to adapt and lead through ambiguity, bringing clarity, confidence and creativity to evolving situations and shifting priorities.
+ A mindset that embraces change as opportunity, with the resilience and flexibility to pivot, reframe challenges and guide others through uncertainty.
**Education and Experience Preferred:**
While not required, the following qualifications and experience will help you thrive and lead with even greater influence:
+ A recognized change management certification (e.g., Prosci, ACMP CCMP).
+ An MBA or advanced degree in Organizational Development, Organizational Behavior, Change Management, or a related field.
+ At least three years of experience in a dedicated change management role, with a focus on enterprise-level transformation.
+ Experience collaborating with customer experience, UX, or human-centered design teams to create change strategies that are empathetic, user-informed, and adoption-ready.
+ Proficiency in collaboration and transparency tools such as Jira, Miro, Target Process, or Trello, tools that support agile ways of working and cross-functional alignment.
+ Exceptional problem-solving and strategic thinking skills, with a demonstrated ability to connect dots across systems, teams, and initiatives.
+ Industry experience in banking or financial services, with a strong understanding of the regulatory, operational, and cultural dynamics that shape change.
+ Strong business acumen, with the ability to anticipate organizational challenges and design change strategies that drive measurable outcomes.
+ Experience with people leadership responsibilities, including performance management, resource planning, recruitment, and mentoring, whether formally or through matrixed team structures.
**Working Model/Location:**
This is a hybrid position requiring two days per week in office. Eligible candidates must live within commuting distance to one of our five M&T Bank offices located in:
+ Buffalo, NY
+ Boston, MA
+ Bridgeport, CT
+ Baltimore, MD
+ Wilmington, DE
**Anticipated Travel Requirements:**
Employees in this position should be prepared to travel at least once per quarter (primarily to Buffalo, NY).
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Buffalo, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

**Who Are We: Transformation Enablement**
A high-impact team at the heart of M&T Bank's most strategic and transformative efforts. We are the Transformation Enablement team, 40+ diverse professionals united by a shared purpose: to drive meaningful change through The Way We Work. The Way We Work is more than a framework, it's our operating system. It blends Agile, Experience Design, Process Improvement, and Change Management into a cohesive approach that empowers individuals, teams, and organizations to thrive. It's about mindsets, behaviors, and practices that foster collaboration, innovation, and continuous improvement.
**We are:**
+ Change catalysts who partner with senior leaders to tackle enterprise-wide challenges and deliver outcomes that matter.
+ Strategic thinkers who bring clarity to complexity, aligning efforts across divisions to accelerate transformation.
+ Collaborative problem-solvers who synthesize insights, communicate with impact, and build bridges across business lines and executive leadership.
+ Champions of adoption, embedding Change Management principles and practices to ensure people, process, technology, and data evolve together.
**What You'll Do: Lead Change That Matters**
As a senior organizational change manager, you'll be at the helm of transformational initiatives that shape the future of how M&T Bank operates. You'll design and deliver change strategies that empower people, align processes, and unlock the full potential of new technologies and systems, ensuring adoption and value realization across the enterprise.
**You will:**
+ Architect change strategies for high-impact, cross-functional initiatives using proven methodologies and modern practices.
+ Lead with influence, serving as the trusted advisor to sponsors, project leaders, and stakeholders, driving alignment, clarity, and momentum.
+ Navigate complexity by managing multiple change efforts simultaneously, sequencing activities to mitigate saturation and build organizational resilience.
+ Build bridges across the enterprise, cultivating strong relationships with senior leaders, external partners, and change champions to amplify impact.
+ Translate insight into action by leveraging stakeholder input, readiness indicators and impact data to guide change planning and execution.
+ Empower leaders with coaching and guidance to become visible, effective sponsors of change.
+ Craft compelling narratives and communication strategies that inspire engagement and foster understanding.
+ Collaborate on learning experiences, partnering with L&D to design training that supports capability building and sustained adoption.
+ Measure what matters, defining success metrics and gathering feedback to continuously improve change outcomes.
+ Champion sustainability, ensuring transitions are smooth and that change sticks long after implementation.
+ Elevate the discipline, mentoring change practitioners, sharing best practices, and advancing enterprise-wide change capabilities.
+ Model agility, adapting quickly to new challenges, unfamiliar domains, and evolving priorities.
**Education and Experience Required:**
We're looking for a seasoned change leader who combines strategic thinking with hands-on experience in driving transformation across complex environments. You'll thrive in this role if you bring:
+ A bachelor's degree, or equivalent work experience.
+ 7 or more years of experience in change management, learning and development, employee communications, product management, or project management.
+ Proven expertise in applying change management principles, methodologies, and tools to deliver measurable outcomes on large-scale initiatives.
+ Demonstrated ability to integrate change strategies with Agile delivery practices, enabling team readiness, stakeholder engagement, and sustained adoption.
+ A track record of leading enterprise-level, high-impact change initiatives in large organizations, with clear evidence of driving business value.
+ Exceptional communication skills articulating complex concepts into clear, compelling messages and influence stakeholders at all levels, including senior leadership.
+ Strong project management capabilities, with a history of delivering high-quality results on time and within scope.
+ The ability to juggle multiple priorities and thrive under pressure, supporting diverse initiatives across the organization.
+ A natural ability to adapt and lead through ambiguity, bringing clarity, confidence and creativity to evolving situations and shifting priorities.
+ A mindset that embraces change as opportunity, with the resilience and flexibility to pivot, reframe challenges and guide others through uncertainty.
**Education and Experience Preferred:**
While not required, the following qualifications and experience will help you thrive and lead with even greater influence:
+ A recognized change management certification (e.g., Prosci, ACMP CCMP).
+ An MBA or advanced degree in Organizational Development, Organizational Behavior, Change Management, or a related field.
+ At least three years of experience in a dedicated change management role, with a focus on enterprise-level transformation.
+ Experience collaborating with customer experience, UX, or human-centered design teams to create change strategies that are empathetic, user-informed, and adoption-ready.
+ Proficiency in collaboration and transparency tools such as Jira, Miro, Target Process, or Trello, tools that support agile ways of working and cross-functional alignment.
+ Exceptional problem-solving and strategic thinking skills, with a demonstrated ability to connect dots across systems, teams, and initiatives.
+ Industry experience in banking or financial services, with a strong understanding of the regulatory, operational, and cultural dynamics that shape change.
+ Strong business acumen, with the ability to anticipate organizational challenges and design change strategies that drive measurable outcomes.
+ Experience with people leadership responsibilities, including performance management, resource planning, recruitment, and mentoring, whether formally or through matrixed team structures.
**Working Model/Location:**
This is a hybrid position requiring two days per week in office. Eligible candidates must live within commuting distance to one of our five M&T Bank offices located in:
+ Buffalo, NY
+ Boston, MA
+ Bridgeport, CT
+ Baltimore, MD
+ Wilmington, DE
**Anticipated Travel Requirements:**
Employees in this position should be prepared to travel at least once per quarter (primarily to Buffalo, NY).
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Buffalo, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

**Who Are We: Transformation Enablement**
A high-impact team at the heart of M&T Bank's most strategic and transformative efforts. We are the Transformation Enablement team, 40+ diverse professionals united by a shared purpose: to drive meaningful change through The Way We Work. The Way We Work is more than a framework, it's our operating system. It blends Agile, Experience Design, Process Improvement, and Change Management into a cohesive approach that empowers individuals, teams, and organizations to thrive. It's about mindsets, behaviors, and practices that foster collaboration, innovation, and continuous improvement.
**We are:**
+ Change catalysts who partner with senior leaders to tackle enterprise-wide challenges and deliver outcomes that matter.
+ Strategic thinkers who bring clarity to complexity, aligning efforts across divisions to accelerate transformation.
+ Collaborative problem-solvers who synthesize insights, communicate with impact, and build bridges across business lines and executive leadership.
+ Champions of adoption, embedding Change Management principles and practices to ensure people, process, technology, and data evolve together.
**What You'll Do: Lead Change That Matters**
As a senior organizational change manager, you'll be at the helm of transformational initiatives that shape the future of how M&T Bank operates. You'll design and deliver change strategies that empower people, align processes, and unlock the full potential of new technologies and systems, ensuring adoption and value realization across the enterprise.
**You will:**
+ Architect change strategies for high-impact, cross-functional initiatives using proven methodologies and modern practices.
+ Lead with influence, serving as the trusted advisor to sponsors, project leaders, and stakeholders, driving alignment, clarity, and momentum.
+ Navigate complexity by managing multiple change efforts simultaneously, sequencing activities to mitigate saturation and build organizational resilience.
+ Build bridges across the enterprise, cultivating strong relationships with senior leaders, external partners, and change champions to amplify impact.
+ Translate insight into action by leveraging stakeholder input, readiness indicators and impact data to guide change planning and execution.
+ Empower leaders with coaching and guidance to become visible, effective sponsors of change.
+ Craft compelling narratives and communication strategies that inspire engagement and foster understanding.
+ Collaborate on learning experiences, partnering with L&D to design training that supports capability building and sustained adoption.
+ Measure what matters, defining success metrics and gathering feedback to continuously improve change outcomes.
+ Champion sustainability, ensuring transitions are smooth and that change sticks long after implementation.
+ Elevate the discipline, mentoring change practitioners, sharing best practices, and advancing enterprise-wide change capabilities.
+ Model agility, adapting quickly to new challenges, unfamiliar domains, and evolving priorities.
**Education and Experience Required:**
We're looking for a seasoned change leader who combines strategic thinking with hands-on experience in driving transformation across complex environments. You'll thrive in this role if you bring:
+ A bachelor's degree, or equivalent work experience.
+ 7 or more years of experience in change management, learning and development, employee communications, product management, or project management.
+ Proven expertise in applying change management principles, methodologies, and tools to deliver measurable outcomes on large-scale initiatives.
+ Demonstrated ability to integrate change strategies with Agile delivery practices, enabling team readiness, stakeholder engagement, and sustained adoption.
+ A track record of leading enterprise-level, high-impact change initiatives in large organizations, with clear evidence of driving business value.
+ Exceptional communication skills articulating complex concepts into clear, compelling messages and influence stakeholders at all levels, including senior leadership.
+ Strong project management capabilities, with a history of delivering high-quality results on time and within scope.
+ The ability to juggle multiple priorities and thrive under pressure, supporting diverse initiatives across the organization.
+ A natural ability to adapt and lead through ambiguity, bringing clarity, confidence and creativity to evolving situations and shifting priorities.
+ A mindset that embraces change as opportunity, with the resilience and flexibility to pivot, reframe challenges and guide others through uncertainty.
**Education and Experience Preferred:**
While not required, the following qualifications and experience will help you thrive and lead with even greater influence:
+ A recognized change management certification (e.g., Prosci, ACMP CCMP).
+ An MBA or advanced degree in Organizational Development, Organizational Behavior, Change Management, or a related field.
+ At least three years of experience in a dedicated change management role, with a focus on enterprise-level transformation.
+ Experience collaborating with customer experience, UX, or human-centered design teams to create change strategies that are empathetic, user-informed, and adoption-ready.
+ Proficiency in collaboration and transparency tools such as Jira, Miro, Target Process, or Trello, tools that support agile ways of working and cross-functional alignment.
+ Exceptional problem-solving and strategic thinking skills, with a demonstrated ability to connect dots across systems, teams, and initiatives.
+ Industry experience in banking or financial services, with a strong understanding of the regulatory, operational, and cultural dynamics that shape change.
+ Strong business acumen, with the ability to anticipate organizational challenges and design change strategies that drive measurable outcomes.
+ Experience with people leadership responsibilities, including performance management, resource planning, recruitment, and mentoring, whether formally or through matrixed team structures.
**Working Model/Location:**
This is a hybrid position requiring two days per week in office. Eligible candidates must live within commuting distance to one of our five M&T Bank offices located in:
+ Buffalo, NY
+ Boston, MA
+ Bridgeport, CT
+ Baltimore, MD
+ Wilmington, DE
**Anticipated Travel Requirements:**
Employees in this position should be prepared to travel at least once per quarter (primarily to Buffalo, NY).
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
**Location**
Buffalo, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Job Description

Job Description

Job Description
Support the overall vision of the Technology & Digital (KTD) team by developing, updating, and communicating standards, policies, and procedures needed to effectively achieve strong business results.
This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system.
Refine, lead and execute OCM plans
Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment.
Document online training materials
Strong interpersonal communication skills, both verbal and written.
Proven problem solving and organizational skills.
Demonstrated ability in team motivation and delegation.
Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
Key Responsibilities
Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users
Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in person training delivery in a hybrid work environment
Conceptualize visuals and build user experiences that drive action and produce measurable comprehension
Present solutions to multiple stakeholders for review and feedback
Ensure final products are developed within specifications for desired channels, and technical writing is accurate
Measure progress/behaviors and apply pivot approach if necessary
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Implement the Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition
Develop and deliver actionable and targeted change management plans including: a communication plan and training plan
Coordinate, conduct, and measure training deployment and competencies
Develop training and supporting user materials through an internal portal (Confluence)
Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events
Execute Change Management while supporting Change Management practices
Note to Vendors
Remote/hybrid/fully in office: Remote/Hybrid
Top 3 Skills: Change Management Frameworks (ex: Prosci), Project Management, Stakeholder Engagement
Soft Skills needed: Leadership, Problem-Solving, Adaptability
Interview process - virtual interviews to start asap
Prescreening - 5 video interview questions and a game