What Jobs are available for Customer Service Representative in Atlanta?
Showing 122 Customer Service Representative jobs in Atlanta
Customer Support Representative
30303 Atlanta, Georgia
$48000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a thriving e-commerce platform experiencing rapid growth, is seeking a dedicated and customer-focused Customer Support Representative to join their team in **Atlanta, Georgia, US**. In this role, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive overall experience with our services. You will handle a high volume of customer interactions across various channels, including phone, email, and live chat. Responsibilities include processing orders, managing returns and exchanges, troubleshooting product-related questions, and providing general information about our offerings. The ideal candidate possesses excellent communication and problem-solving skills, with a natural ability to empathize with customers and find effective solutions. Patience, a positive attitude, and a strong attention to detail are crucial. You will work collaboratively with other departments to ensure seamless customer service delivery. This position offers a fantastic opportunity to grow within a dynamic company and develop your skills in customer relations and problem-solving. A high school diploma or equivalent is required, with 1-2 years of experience in a customer service or call center environment preferred. Familiarity with e-commerce platforms and CRM software is a plus. We are committed to providing exceptional service, and our Customer Support Representatives are key to achieving that goal.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Process customer orders, returns, and exchanges efficiently.
- Troubleshoot and resolve customer issues related to products and services.
- Provide accurate information about company products and policies.
- Maintain customer records and update account information in the CRM system.
- Identify and escalate priority issues to appropriate internal teams.
- Strive to meet and exceed customer service performance metrics.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent.
- 1-2 years of experience in customer service or a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Customer-centric attitude and passion for providing exceptional service.
- Ability to multitask and manage time effectively.
- Proficiency with computers and common software applications.
- Experience with e-commerce platforms or CRM software is a plus.
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0
Customer Support Specialist
30301 Atlanta, Georgia
$45000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client in Atlanta, Georgia, US is looking for an enthusiastic and detail-oriented Customer Support Specialist to be the primary point of contact for customer inquiries and technical issues. This is an on-site role requiring excellent communication and problem-solving skills. You will be responsible for responding to customer requests via phone, email, and chat, troubleshooting issues, and escalating complex problems to higher-level support teams. The ideal candidate will have a deep understanding of customer service principles and a passion for delivering exceptional support experiences. You will maintain accurate records of customer interactions, identify trends in customer issues, and provide feedback to product and engineering teams to improve services. Key responsibilities include managing customer accounts, processing service requests, resolving complaints, and ensuring customer satisfaction. A high school diploma or equivalent is required, with some college or a degree in a related field preferred. Previous experience in a customer service or helpdesk role is essential. Strong interpersonal skills, patience, and a professional demeanor are a must. You should be comfortable working in a team environment and adhering to established service level agreements. This role is crucial in maintaining our client's reputation for outstanding customer care. You will be a key advocate for our customers, ensuring their needs are met promptly and effectively. The ability to adapt to new technologies and product updates is also important. We are committed to fostering a supportive and collaborative work environment where you can grow your career in customer support.
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1
Customer Support Specialist
30301 Atlanta, Georgia
$22 Hourly
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their dynamic team in Atlanta, Georgia, US . In this role, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries efficiently. You will handle a wide range of customer interactions across various channels, including phone, email, and chat, ensuring a positive and helpful experience. This role requires excellent communication skills, a patient demeanor, and a genuine desire to help others. You will be instrumental in maintaining customer satisfaction and loyalty, troubleshooting issues, and providing accurate information about products and services.
Responsibilities:
Qualifications:
This hybrid role offers a flexible work arrangement, allowing you to balance your work and personal life while contributing to a customer-centric organization based in Atlanta, Georgia, US .
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
- Provide detailed product and service information to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and share insights with the team to improve services.
- Maintain a high level of customer satisfaction and service quality.
- Adhere to company policies and procedures.
- Continuously improve product knowledge and customer service skills.
- Work collaboratively with team members and other departments to ensure seamless customer experience in Atlanta, Georgia, US .
Qualifications:
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- A patient and empathetic attitude towards customers.
- High school diploma or equivalent; college degree is a plus.
- Ability to adapt to changing procedures and technologies.
- Comfortable working in a hybrid environment, balancing remote and in-office work in Atlanta, Georgia, US .
- Demonstrated ability to work independently and as part of a team.
This hybrid role offers a flexible work arrangement, allowing you to balance your work and personal life while contributing to a customer-centric organization based in Atlanta, Georgia, US .
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2
Customer Support Representative
30301 Atlanta, Georgia
$45000 Annually
WhatJobs
Posted 26 days ago
Job Viewed
Job Description
Our client is looking for dedicated and customer-focused Customer Support Representatives to join their thriving team in **Atlanta, Georgia, US**. This role is fully remote, allowing you to provide exceptional assistance to customers from the comfort of your home. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a genuine desire to resolve customer inquiries and issues efficiently and effectively. You will be the first point of contact for customers, representing the company's commitment to excellent service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices.
- Identify opportunities to improve customer satisfaction and loyalty.
- Process orders, forms, applications, and requests.
- Follow communication procedures, guidelines, and policies.
- Maintain a high level of product and service knowledge.
- Contribute to team goals and departmental objectives.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support or contact center experience.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Proficiency with computer systems and CRM software.
- Ability to multitask and manage time effectively.
- A positive attitude and a genuine passion for helping others.
- Ability to work independently and collaboratively in a remote team environment.
- Reliable internet connection and a dedicated workspace.
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3
Lead Customer Support Engineer
30308 Atlanta, Georgia
$75000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Lead Customer Support Engineer to manage their support operations from Atlanta, Georgia, US . In this critical role, you will lead a team of support specialists, ensuring timely and effective resolution of complex customer issues. Your responsibilities will include technical troubleshooting, providing in-depth product support, identifying root causes of recurring problems, and developing knowledge base articles. This role requires a strong technical background, excellent communication abilities, and a passion for delivering exceptional customer experiences. This is an on-site position.
Responsibilities:
Responsibilities:
- Lead and mentor a team of customer support engineers, providing guidance and performance management.
- Handle escalated customer support tickets, troubleshooting complex technical issues with software and hardware products.
- Diagnose, document, and resolve product defects and system malfunctions.
- Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
- Collaborate with engineering and product management teams to provide customer feedback and identify areas for product improvement.
- Ensure adherence to Service Level Agreements (SLAs) and customer satisfaction goals.
- Train new support staff on products, procedures, and troubleshooting techniques.
- Monitor support queues and resource allocation to ensure efficient ticket resolution.
- Identify trends in customer issues and recommend proactive solutions or product enhancements.
- Contribute to the continuous improvement of support processes and tools.
- Act as a primary point of contact for high-priority customer escalations.
- Maintain a deep understanding of the product suite and its applications.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical customer support or helpdesk roles, with at least 2 years in a lead or supervisory capacity.
- Strong proficiency in troubleshooting operating systems, networking protocols, and software applications.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk, Jira Service Management).
- Excellent analytical and problem-solving skills.
- Outstanding written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proven ability to manage and motivate a team.
- Customer-centric mindset with a commitment to delivering outstanding service.
- Experience in developing and delivering technical training.
- Ability to work effectively under pressure and manage multiple priorities.
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4
Senior Customer Support Specialist
30303 Atlanta, Georgia
$22 Hourly
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their dynamic team in Atlanta, Georgia, US . This role is crucial in ensuring exceptional customer experiences and resolving complex inquiries efficiently. You will be the primary point of contact for customers, addressing issues via phone, email, and chat, providing timely and accurate resolutions. This hybrid position requires you to be on-site a few days a week to collaborate with colleagues and participate in team meetings, while offering flexibility for remote work.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for our diverse product suite.
- Analyze customer issues, identify root causes, and implement effective solutions.
- Escalate complex problems to appropriate internal teams and follow through to resolution.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Train and mentor junior support staff on best practices and product knowledge.
- Monitor customer feedback and identify trends to improve service delivery.
- Contribute to the continuous improvement of customer support processes and tools.
- Handle high-volume customer interactions with professionalism and empathy.
- Collaborate with product and engineering teams to relay customer feedback and advocate for product enhancements.
- Ensure all customer interactions are logged accurately and efficiently in the CRM system.
- Proven experience (3+ years) in a customer support or helpdesk role, preferably in a senior capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and as part of a collaborative team.
- Demonstrated ability to manage multiple priorities and meet deadlines.
- Prior experience in a hybrid work environment is a plus.
- Bachelor's degree in a relevant field or equivalent practical experience.
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5
Senior Customer Support Specialist - Remote
30303 Atlanta, Georgia
$55000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their fully remote team, providing exceptional service to a global customer base. This role is pivotal in resolving complex customer inquiries, troubleshooting technical issues, and ensuring a high level of customer satisfaction. As a remote-first organization, we foster a collaborative and supportive virtual environment where team members are empowered to excel. The ideal candidate is an empathetic communicator with a passion for problem-solving and a comprehensive understanding of customer support best practices.
Responsibilities:
Qualifications:
This is a fully remote opportunity, allowing you to work from anywhere within the US. Our client offers a competitive salary, comprehensive benefits, and opportunities for career advancement within a growing, innovative company.
Responsibilities:
- Handle inbound customer inquiries via multiple channels, including email, chat, and phone, with professionalism and efficiency.
- Investigate and resolve complex customer issues, providing clear, concise, and accurate solutions in a timely manner.
- Troubleshoot technical problems related to our products/services, escalating issues to relevant departments when necessary.
- Document customer interactions, issues, and resolutions accurately within the CRM system.
- Develop and maintain a deep understanding of our product features, functionalities, and common customer pain points.
- Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
- Assist in training and mentoring new customer support representatives.
- Proactively engage with customers to ensure their success and satisfaction with our offerings.
- Adhere to service level agreements (SLAs) and quality standards.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3-5 years of experience in customer support, technical support, or a similar customer-facing role.
- Proven ability to troubleshoot complex technical issues and provide effective solutions.
- Excellent written and verbal communication skills, with a strong emphasis on clarity, empathy, and professionalism.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Self-motivated and able to work independently with minimal supervision in a remote setting.
- A genuine passion for helping customers and a commitment to delivering outstanding service.
- Experience working in a remote-first environment is a plus.
This is a fully remote opportunity, allowing you to work from anywhere within the US. Our client offers a competitive salary, comprehensive benefits, and opportunities for career advancement within a growing, innovative company.
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6
Senior Customer Support Specialist - Remote
30301 Atlanta, Georgia
$55000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is pivotal in ensuring our customers receive exceptional support and build lasting relationships with our products and services. As a remote-first organization, we are committed to fostering a collaborative and supportive virtual work environment.
Responsibilities:
Qualifications:
This is an exciting opportunity to make a significant impact on customer satisfaction and contribute to the growth of a thriving remote organization. If you are passionate about helping others and thrive in a collaborative virtual environment, we encourage you to apply. This role is based in the greater Atlanta, Georgia, US area but operates fully remotely.
Responsibilities:
- Provide first-line support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly and efficiently.
- Troubleshoot technical problems, guiding users through step-by-step solutions and escalating complex issues to appropriate internal teams.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
- Develop and maintain a comprehensive knowledge base of our products, services, and common customer issues.
- Identify trends in customer issues and provide feedback to product development and marketing teams to drive product improvements.
- Train and mentor junior support staff, fostering a culture of continuous learning and development.
- Proactively identify opportunities to improve the customer experience and suggest process enhancements.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Participate in team meetings and contribute to problem-solving initiatives.
- Stay updated on industry best practices and emerging trends in customer service technology.
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior or lead capacity.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills, with a keen attention to detail.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).
- A patient, empathetic, and customer-centric attitude.
- High school diploma or equivalent; an associate's or bachelor's degree in a related field is a plus.
- Previous experience in (specific industry, e.g., SaaS, E-commerce) is highly desirable.
This is an exciting opportunity to make a significant impact on customer satisfaction and contribute to the growth of a thriving remote organization. If you are passionate about helping others and thrive in a collaborative virtual environment, we encourage you to apply. This role is based in the greater Atlanta, Georgia, US area but operates fully remotely.
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7
Lead Customer Support Specialist - Technical
30303 Atlanta, Georgia
$75000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a highly skilled and motivated Lead Customer Support Specialist with a strong technical aptitude to join their team in Atlanta, Georgia, US . This role is central to providing exceptional technical support to our diverse customer base, ensuring swift resolution of issues and fostering long-term customer satisfaction. The Lead Specialist will also play a key role in mentoring junior support staff, identifying areas for service improvement, and escalating complex technical challenges. This position utilizes a hybrid work model, combining office-based team collaboration with remote work flexibility.
Responsibilities include managing and resolving complex customer technical issues via phone, email, and chat. You will troubleshoot software defects, provide guidance on product usage, and document solutions effectively. The Lead Specialist will be responsible for training new support agents, developing knowledge base articles and FAQs, and monitoring support queues to ensure timely responses and service level agreements (SLAs) are met. You will also work closely with the product and engineering teams to report bugs, provide feedback on product enhancements, and advocate for customer needs. This role requires a deep understanding of our product suite and the ability to translate technical information into clear, understandable language for customers. Proactive identification of trends in customer issues and suggesting preventative measures is key.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical customer support, with at least 2 years in a lead or senior capacity, is required. Proven ability to troubleshoot complex technical problems is essential. Excellent communication, interpersonal, and problem-solving skills are paramount. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is necessary. Familiarity with SaaS products and cloud-based technologies is highly desirable. Candidates must possess a strong customer-centric mindset and a passion for technology and problem-solving. This is a fantastic opportunity to make a significant impact on customer success in a fast-paced tech environment.
Responsibilities include managing and resolving complex customer technical issues via phone, email, and chat. You will troubleshoot software defects, provide guidance on product usage, and document solutions effectively. The Lead Specialist will be responsible for training new support agents, developing knowledge base articles and FAQs, and monitoring support queues to ensure timely responses and service level agreements (SLAs) are met. You will also work closely with the product and engineering teams to report bugs, provide feedback on product enhancements, and advocate for customer needs. This role requires a deep understanding of our product suite and the ability to translate technical information into clear, understandable language for customers. Proactive identification of trends in customer issues and suggesting preventative measures is key.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical customer support, with at least 2 years in a lead or senior capacity, is required. Proven ability to troubleshoot complex technical problems is essential. Excellent communication, interpersonal, and problem-solving skills are paramount. Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems is necessary. Familiarity with SaaS products and cloud-based technologies is highly desirable. Candidates must possess a strong customer-centric mindset and a passion for technology and problem-solving. This is a fantastic opportunity to make a significant impact on customer success in a fast-paced tech environment.
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