289 Customer Service jobs in Grafton

Job Description Summary

The Customer Service Representative facilitates internal and external customer satisfaction.

Critical Job Functions:

• Answers internal and external customer inquiries in a timely, courteous, and professional manner.
• Faxes hot sheets to the correct terminals.
• Assists terminals with granting requests for special delivery requirements.
• Traces freight for customers.
• Performs other administrative duties such as answering telephone lines, print and fax customer reports, supply rates quotes and contracts, print and update monthly service studies.
• Manages assigned accounts.
• Receives pick-up calls.
• Participates in proactive team efforts to achieve departmental and company goals.
• Performs routine duties with minimal supervision following standard practices or procedures; occasional check of work while in progress; work is reviewed upon completion.

Job Requirements:

• High school diploma or general education degree (GED); or one to three months' related experience and/or training or equivalent combination of education and experience.
• Relies on written and verbal communication.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Communicates internally with Collections, Dispatch, OS&D, MIS, Safety and Rates, and externally with terminals, sales force, and customers.
• Specific industry or position skills.
• Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
• Preferred knowledge of AS/400 and Microsoft Office.
• Proficient typing, filing and ten key skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to prioritize tasks.
• Ability to handle multiple tasks and projects simultaneously.

Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands:
  • Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
  • While performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person. The employee is occasionally required to stand and walk.
• Work Environment:
  • The noise level is moderate based on general conversation tones, ringing phones and laser printer operation.
  • Work in well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Compensation:

• The estimated compensation for this role is $18.00 per hour.

Job Location:

• Milwaukee, WI

Benefits:

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

*We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

Be part of a fast-growing, family-owned business that's passionate about high-quality repairs and delivering exceptional customer service. With over 40 years of industry experience, 1Collision County Line is one of the strongest independent collision repair facilities in the Milwaukee area. As we continue to grow year over year, we're looking for enthusiastic, detail-oriented professionals to join our team.

Position Overview: As a Customer Service Representative (CSR), you will be the face of our shop and play a vital role in ensuring our customers receive the best experience possible. You'll support them throughout the entire repair process and work closely with our estimators, technicians, and insurance partners to deliver timely, transparent communication and excellent service.

Key Responsibilities:

• Provide a welcoming and professional customer experience from start to finish
• Guide customers through the collision repair process and answer questions
• Gather vehicle photos and accident details to support estimators
• Keep customers informed of repair status and updates
• Verify insurance, liability, and rental coverage prior to appointments
• Receive and process parts and sublet invoices; verify estimate accuracy
• Conduct final quality control check before vehicle delivery
• Assist with accounts receivable follow-up
• Take on additional tasks and projects as assigned

Ready to grow with us? We're proud of our commitment to employee development and continued growth. This role has the potential to evolve into a larger opportunity as our company continues its strong upward trajectory.

U-Haul - (Customer Service Representative) As a Customer Service Rep at U-Haul, you'll: Interface with U-Haul customers to identify what they are looking for; Educate customers on products and services, answering questions, and preparing rental invoices; Interact with guests in a friendly, fast, courteous and efficient manner.Hiring Immediately >>

Napa Auto Parts - (Customer Service Representative) As a Customer Service Representative at Napa Auto Parts, you'll: Respond to customer inquiries regarding products, provide quotes, and handle order entry; Place customer orders via telephone, fax, email, electronic methods, or walk in; Build customer relationships; Order items to ensure appropriate inventory levels are maintained for customers.Hiring Immediately >>

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

Orders items to ensure appropriate inventory levels are maintained for customers.

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

Determines the most cost effective shipping method for customer orders.

Partners with Account Representatives to ensure customer satisfaction.

Expedites backorders. May pull inventory and prepare order for shipment to customer.

May handle customer returns.

Performs other duties as assigned.

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Reliability, organization, and attention to detail required.

Strong communication skills including written, verbal, and listening.

Ability to multi-task and time management skills required.

Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.

Product knowledge is preferred.

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the face of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and s Customer Service, Customer Service Representative, Representative, Store Manager, Retail

Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service Representative, Customer Service, Representative, Retail

Join Our Team as a Customer Service Representative! Are you a problem-solver who enjoys working with people and keeping things running smoothly? At Serigraph, our Customer Service Representatives play a vital role in supporting our customers and sales teams. From processing orders to coordinating production schedules and shipments, you'll be the go-to resource ensuring our customers get what they need, when they need it. If you're detail-oriented, a clear communicator, and thrive in a fast-paced environment, we'd love to have you on our team.

• Process order entry and ensure accuracy.
• Coordinate customer and production schedules to align with capacity and deadlines.
• Expedite product orders and manage shipment coordination.
• Communicate effectively, both verbally and in writing, with internal and external customers, sales representatives, and Operations regarding orders and schedules.
• Prepare and process paperwork for reruns, review production reports, and manage related documentation.
• Acknowledge and process purchase orders and schedule changes.
• Maintain margin expectations and manage customer inventory.
• Travel to customer locations as needed for relationship management and issue resolution.
• Ensure quality and stop production to correct quality concerns. Inform management of products and/or processes that do not conform to requirements.
• Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
• Support Serigraph's current quality business system and understand the use of SPECS, the Serigraph quality manual.

• High school diploma or equivalent.
• Ability to communicate with customers, sales reps, and operations effectively.
• Ability to control customer inventory and meet margin expectations.
• Ability to read and interpret blueprints.
• Ability to use measuring instruments for layouts and product inspection.
• Computer literacy and ability to enter data into ERP systems.
• Knowledge of good departmental and company safety/housekeeping/PPE practices.
• Understand departmental procedures and policies.

The compensation structure is determined based on several factors, including the position, skills, level of experience, job-specific requirements, and the location of the position. At Serigraph, you'll be part of a team that values collaboration, accountability, and continuous improvement. If you're ready to make an impact and grow your career in customer service, we want to hear from you. Apply today and help us deliver an exceptional experience to our customers every time.

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer's brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a differencebecause that's the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:

• Competitive wages
• Access to earned wages before the scheduled payday
• Paid time off, 10 paid holidays, and a vacation buy/sell program
• Free onsite healthcare and telemedicine including COVID testing
• Full benefits package including health, dental, vision, disability, and life insurance
• 401(k) eligibility on day one with company match
• Free onsite fitness facility and walking trails
• Cross training, growth, and promotion from within

What are you waiting for? Apply to join the Serigraph team today!

*Serigraph is an Equal Opportunity Employer*

LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!

The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!

This position will work at Store 0260 located at 2755 S 108th St West Allis, WI 53227.

As a Customer Service Representative you will:

• Complete cash transactions for our customers
• Initiate customer loans
• Contact customers about past due payments
• Work rotating shifts and some Saturdays. You will have Sundays off!

As a Customer Service Representative you will need to bring:

• Excellent customer service skills
• Cash Handling experience
• Ability to operate computers and standard office equipment preferred
• Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
• Ability to work with minimal supervision
• Reliable attendance is an essential requirement of the position
• Must be at least 18 years of age
• Must have proof of eligibility to legally work in the United States

We offer our Customer Service Representatives:

• Monthly bonus program
• Steady hours, Paid Time Off, Paid Holidays

BENEFITS:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

*Benefits available to full time employees. Each benefit available at varying lengths of employment.

ABOUT THE COMPANY

QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.

QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.

The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.

Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website

This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!

QCHI / LendNation is an Equal Opportunity Employer