Customer Service Representative

84095 South Jordan, Utah Russell Tobin

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Job Description

Entry Level Customer Support Representative


Location: South Jordan, UT

Duration: 12-month contract

Pay: $21–$23/hour

Role: Call Center Customer Support Representative – Hybrid

What You’ll Do:

  • Handle inbound calls and assist customers with account-related inquiries
  • Provide accurate, efficient, and professional responses to customer questions
  • Troubleshoot and resolve client concerns while ensuring a positive experience
  • Maintain detailed records of customer interactions and transactions

Ideal Candidate:

  • Recent graduate with a Bachelor’s in Business (Finance, Accounting, Economics, or related field) preferred
  • 6 months–2 years of relevant experience (internships count!) in banking, financial services, or customer support
  • Strong communication, problem-solving, and organizational skills
  • Preference for candidates with a college degree or previous call center experience

Why Join Us:

  • Hybrid schedule : Balance in-office collaboration with remote flexibility
  • Gain valuable experience with a leading financial institution
  • Supportive, growth-focused environment
  • Potential to convert to a permanent role after the contract period

If you’re interested, I’d love to schedule a quick chat to discuss the position and your experience.

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Customer Service Representative

84190 Salt Lake City, Utah Robert Half

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Job Description

Description We are looking for a dedicated Customer Service Representative to join our team in Salt Lake City, Utah. This is a Contract-to-Permanent position, offering an excellent opportunity to showcase your customer service skills in a fast-paced, dynamic environment. The ideal candidate will play a key role in managing high call volumes and ensuring a seamless experience for our clients.
Responsibilities:
- Handle incoming customer inquiries with professionalism and efficiency, ensuring timely resolution.
- Provide exceptional support to clients in both Spanish and English, maintaining a high standard of communication.
- Manage high call volumes while maintaining a calm and organized approach.
- Resolve customer service issues by identifying solutions and addressing concerns promptly.
- Collaborate with team members to ensure consistent service delivery and effective problem-solving.
- Document and update customer interactions in the system accurately.
- Stay informed about company products and services to provide knowledgeable assistance.
- Assist in improving customer satisfaction by actively identifying areas for improvement.
- Adhere to company policies and procedures while delivering superior service.
- Maintain a positive and empathetic attitude toward customers at all times. Requirements - Fluency in both Spanish and English, with strong written and verbal communication skills.
- Previous experience in a call center or customer service role.
- Proven ability to manage high call volumes effectively.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to work collaboratively in a team-oriented environment.
- Familiarity with documentation processes and customer interaction tools.
- Excellent organizational skills and attention to detail.
- Commitment to providing superior customer service in every interaction. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

84190 Salt Lake City, Utah Dal-Tile Corporation

Posted 5 days ago

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Job Description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
**Primary Objective**
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
**Primary Function and Scope**
+ Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
+ Responsible for keying in orders, processing faxes and preparation of reports.
+ Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
+ Participates in special projects and performs additional duties as required.
**Experience and Knowledge Required**
High School Diploma or GED equivalency required.
3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.
**Competencies**
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills is required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.
**Other Pertinent Job Information**
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
**Job Type** Sales Jobs
**Req ID** 88151
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Customer Service Representative

84084 Salt Lake City, Utah IDEX

Posted 9 days ago

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Job Description

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.
The Customer Service Representative plays a key role in ensuring an exceptional experience for our customers, partners, and employees. This position is responsible for sales order entry and updates, processing returns and credits, issuing quotes, and supporting customers via phone and email. In addition, this role will assist with front desk operations and provide administrative support. The Customer Service & Administrative Representative works as a liaison across departments - including Sales, Marketing, Planning, Operations, and HR - to resolve issues and support organizational success.
**Responsibilities:**
+ Enter and maintain sales orders in the Enterprise Resource Planning (ERP) system
+ Process Returned Merchandise Authorizations (RMAs), credits, and returns
+ Provide accurate quotes for standard and project-based inquiries
+ Respond to customer calls and emails promptly, escalating issues when necessary
+ Partner with cross-functional teams to resolve customer concerns and ensure satisfaction
+ Maintain and distribute key reports; update management as required
**Qualifications:**
+ Associate's degree preferred; High School Diploma/GED with relevant experience will be considered.
+ Minimum 3 years of experience in customer service, order management, or administrative support with evidence of increasing responsibility.
+ Experience in a manufacturing environment preferred.
+ ERP system knowledge required; JDE experience a plus.
+ Proficiency with Microsoft Outlook shared inboxes, calendars, and task management
**Physical Activities:**
+ Ability to lift and carry up to 40 lbs. occasionally, movement within an office complex and outside in the field
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
**IDEX is an Equal Opportunity Employer** . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
**Attention Applicants:** If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
**Job Family:** Sales
**Business Unit:** Trebor
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Customer Service Representative

84120 Eagle Mountain, Utah Robert Half

Posted 12 days ago

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Job Description

Description
Robert Half has an excellent career opportunity for an articulate, highly skilled customer service representative in the growing banking industry. Do you love building solid customer relationships? Then this position may be for you.
The right Customer Service Representative for this role will be over:
+ Follows internal/external policies and procedures
+ Answer, screen and forward incoming phone calls
+ Greet and welcome guests: customers, vendors and visitors
+ Process orders received by phone/fax from customers and sales representatives
Requirements
+ High school diploma or GED
+ 2 years of Receptionist /Customer Service experience
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

84043 Lehi, Utah Robert Half

Posted 12 days ago

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Job Description

Description
Current opening in Lehi for a specialized company in need of a reliable and innovative Customer Service Representative to join their team.
The right Customer Service Representative for this role is someone who excels at:
+ Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
+ Provide accurate information regarding services to clients.
+ Assist with troubleshooting and resolving customer issues effectively.
+ Conduct outbound calls to follow up on customer inquiries or feedback.
+ Maintain detailed records of customer interactions and transactions through data entry.
Requirements
+ High school diploma or GED
+ Data entry experience -required
+ MS office
+ 1 year experience in CSR
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

84190 Salt Lake City, Utah Robert Half

Posted 15 days ago

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Job Description

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.
Responsibilities:
- Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.
- Process orders and ensure data entry is completed accurately and in a timely manner.
- Respond to both inbound and outbound calls with professionalism and empathy.
- Maintain detailed records of customer interactions and transactions for reference and reporting.
- Collaborate with team members to address customer concerns and escalate complex issues when necessary.
- Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.
- Monitor and follow up on customer requests to ensure resolution and satisfaction.
- Stay informed about company policies, procedures, and updates to provide consistent and accurate information.
- Assist in improving customer service processes by providing feedback and identifying areas for enhancement. Requirements - Previous experience in a call center or customer service environment.
- Strong communication skills, both verbal and written.
- Proficiency in managing inbound and outbound calls.
- Ability to perform accurate order entry and maintain organized records.
- Familiarity with handling customer inquiries and troubleshooting issues.
- Capability to work in a fast-paced, team-oriented setting.
- High attention to detail and problem-solving skills. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Customer Service Representative

New
Salt Lake City, Utah Dal-Tile Corporation

Posted today

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Job Description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. **Primary Objective** To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. **Primary Function and Scope**

  • Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
  • Responsible for keying in orders, processing faxes and preparation of reports.
  • Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  • Participates in special projects and performs additional duties as required.
**Experience and Knowledge Required** High School Diploma or GED equivalency required. 3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred. **Competencies** Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills is required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively. Ability to work in a fast-paced environment. **Other Pertinent Job Information** While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.
  • *Job Type** Sales Jobs
  • *Req ID** 88151

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Financial Customer Service Representative

84190 Salt Lake City, Utah TEKsystems

Posted 7 days ago

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Job Description

Job Description
Team members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this area and it will initially be handled by a separate intake team who will then do the initial discovery and information collection for the complaint to go into a work queue. These team members will then take control of complaints in progress and will see it through until it has reached the qualifications for completion.
This specific area is handling complaints related to credit card, checking account and business complaints.
Typical Day:
+ Team member reviews complaints and handles appropriately. Will talk to the customer, research complaint, resolve complaint, work with other business units within the company in the context of the complaint. May have to put a complaint on hold and come back to it if there is information missing or if they are waiting on a response from a customer or internal team member. Typical case load is 5 to 10 at one time. Works with a web-based tool to document, track and resolve complaints.
+ Support internal and external customers with inquiries and complaints regarding financial products and services.
+ Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
+ Perform complex administrative and customer support tasks.
+ Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
+ Respond independently to complaints escalated at the highest level.
+ Interact with internal and external customers to resolve their issues.
+ Interact with the immediate Escalations team to oversee day to day activities of the support Escalations Team
Main Position Details:
Start: 10/13
Pay: $25.00/Hr
Schedule: Monday - Friday 8:00am - 5:00pm
Location: Salt Lake City, Utah. Hybrid Remote schedule.
Duration: 12 Month Contract to Hire
Qualifications
+ Ability to work through a pipeline and manage multiple ongoing tasks while meeting deadlines.
+ Strong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level escalation calls per day).
+ Ability to communicate effectively through writing and emails.
+ Ability to follow Policy + Procedures to execute tasks repetitively.
+ Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology
Pay and Benefits
The pay range for this position is $5.00 - 25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Salt Lake City,UT.
Application Deadline
This position is anticipated to close on Oct 8, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Remote --- Customer Service Representative

84190 Salt Lake City, Utah Teleperformance USA

Posted 13 days ago

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Job Description

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and** **passionate people speaking more than** **300 languages, our global scale and local** **presence allow us to be a force of good** **in supporting our communities, our** **clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
**Your Responsibilities**
**Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Handle and carefully respond to all customer inquiries**
+ **Provide excellent customer service through active listening**
+ **Work with confidential customer information and treat it sensitively**
+ **Aim to resolve issues on the first call by being proactive**
+ **Appropriately communicate with customers**
+ **Calmly attempt to resolve and de-escalate any issues**
+ **Escalate interactions when necessary and appropriate**
+ **Track all call related information for auditing and reporting purposes**
+ **Provide feedback on call issues**
+ **Upsell if required**
**We're looking for fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Work from Home Requirements:**
+ **Internet Requirements:**
+ **Minimum subscribed download rate equal or exceeds 15.0 Mbps**
+ **Minimum subscribed upload rate equal or exceeds 5.0 Mbps**
+ **ISP must have no packet loss and ping under 50ms**
+ **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
+ **Proof of internet speed required**
+ **Clean and quiet workspace**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**
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