460 Customer Service jobs in Rock Hill

BEST. JOB. EVER!

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen-apply today!

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

Physical Demands :

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

Now that we've popped the question, please say "I do".

Part Time Benefits Include:

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

Love wins when love is for Everyone!

Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $12-15/hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

Description
We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative with proven experience in the utilities sector. In this role, you will provide exceptional customer service primarily over the phone. Key responsibilities include assisting customers with billing inquiries, setting up accounts, managing disconnection notices, processing payments, and resolving account-related issues. Your ability to effectively communicate in both English and Spanish will be essential for building strong customer relationships and ensuring a positive service experience.
Key Responsibilities:
+ Respond to customer inquiries, both over the phone and via email, with professionalism and accuracy.
+ Handle billing questions and concerns, including adjustments, corrections, and explanations.
+ Set up and activate new customer accounts while ensuring data accuracy and compliance.
+ Process payments and provide information about payment plans when needed.
+ Address disconnection or service interruption notices and provide assistance in resolving associated issues.
+ Maintain complete and accurate records of customer interactions in the company's CRM system.
+ Work collaboratively with team members and other departments to address escalated issues or complex account needs.
+ Consistently meet or exceed individual and team performance goals related to customer satisfaction, response times, and quality assurance.
Requirements
- Minimum of 3 years of experience in a customer service or call center role.
- Proficiency in handling utility and billing inquiries.
- Bilingual in English and Spanish, with strong verbal and written communication skills in both languages.
- Utilities experience
- Ability to work onsite Monday through Friday in Pineville, North Carolina.
- Strong organizational skills and attention to detail for handling customer records and transactions.
- Experience with order entry systems and customer service software.
- Demonstrated ability to work collaboratively in a team-focused environment.
- Friendly and approachable personality with a commitment to providing outstanding service.
TalentMatch®
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Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**JOB SUMMARY**
Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working relationship with customers, and all coordinating departments.
**RESPONSIBILITIES**
+ Identify customer and department needs and satisfy them effectively.
+ Maintain and develop assigned customer base.
+ Working knowledge of all products and categories to drive penetration of existing accounts.
+ Cross-train and foster solid working relationships within department and with other departments.
+ Input orders into computer system.
+ Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
+ Responsible for creating and maintaining necessary company and customer files.
+ Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
+ Support company sales and gross profit projections and goals as needed.
+ Adhere to operational procedures.
+ Attend meetings as scheduled.
+ Work with sales team.
+ Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
+ Attends department sales meetings, as scheduled, and participates in other activities as requested.
+ Working different days, hours and overtime may be needed occasionally.
+ Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
+ Perform other duties as required.
**Education**
+ High school diploma or general education degree (GED)
**Experience and Professional Skills**
+ One (1) year minimum experience in sales and/or customer service position preferred.
+ Specialty food, specialty business, and/or culinary experience preferred.
+ Working knowledge of MS Office (Word, Excel, and Outlook).
+ Strong numeric and alpha-numeric data entry skills.
+ Proven ability to communicate effectively in a positive manner both verbally and in writing.
+ Attention to detail, accuracy, effectiveness, and efficiency.
**QUALIFICATIONS**
+ Pursues knowledge, education, training, and development opportunities.
+ Shares expertise with others.
+ Customer service to internal and external customers.
+ Solicits internal and external customer feedback to improve service and processes.
+ Responds to requests for service and assistance.
+ Maintains confidentiality.
+ Participates in meetings, presentations, and demonstrations.
+ Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
+ Communicates clearly and effectively through written, spoken, and other media.
+ Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
+ Contributes to building a positive team spirit.
+ Follows policies and procedures.
+ Supports the organization's goals and values.
+ Uses time efficiently, prioritizes and plans work activities.
+ Treats others with respect and consideration regardless of their status or position.
+ Adheres to safety and security procedures.
+ Reliable and timely attendance.
+ Follows instructions and management direction.
+ Strong communication and interpersonal skills.
+ Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas.
+ Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others.
+ Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas.
+ Ability to assess situations and problem solve with and/or without direction and instruction.
**PHYSICAL REQUIREMENTS**
+ The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Regularly required to:**
+ Sit for extended periods.
+ Perform repetitive movement and use of fingers, hands, wrists, and arms to type, handle, feel, and reach.
+ Talk
+ Hear
**Occasionally required to:**
+ Stoop, kneel, crouch, and/or crawl.
+ Lift and/or move up to 25 pounds.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ The work environment is moderately loud.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Our client is looking for a friendly and efficient Customer Service Representative to join their team in **Charlotte, North Carolina**. This role offers a hybrid work arrangement, combining valuable in-office collaboration with the flexibility of remote work. You will be the first point of contact for customers, providing exceptional support and ensuring a positive experience with our client's products and services. Your responsibilities will include answering customer inquiries via phone, email, and chat, resolving issues promptly, and maintaining accurate customer records. We are seeking an enthusiastic individual with strong communication skills and a genuine desire to help customers succeed. This is an excellent opportunity to grow within a supportive team environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, and assist customers with inquiries and issues.
• Troubleshoot and resolve customer problems effectively and efficiently.
• Process orders, forms, applications, and requests.
• Maintain accurate and detailed customer records in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Follow communication guidelines and company policies.
• Identify opportunities to improve customer satisfaction and service delivery.
• Gather customer feedback and share insights with the team.
• Adhere to a hybrid work schedule, balancing in-office and remote work days.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service or a related field is a plus.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Familiarity with CRM systems is an advantage.
• Ability to remain calm and professional when handling difficult customers.
• Strong organizational skills and attention to detail.
• Must be comfortable working in a hybrid environment.
• Positive attitude and a commitment to providing excellent customer service.

Job Description

Job Description

Description:

Do you desire to make a difference in your team, your clients, and your patients' lives while feeling supported?

Culture is king in our practices! What does that mean? It means we hire, reward, and coach around our values. We know that each person brings unique skills and backgrounds that can make us better.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, clients, and our teams.

? Speak Truth

? Choose Positivity

? Serve Well

? Own It

? Always Better

Position Purpose:

The purpose of this position inherently involves providing excellent customer care to our Willow Pet Hospital clients. The Customer Service Representative represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. This dynamic role requires a proactive and adaptable individual who can handle a variety of tasks with enthusiasm. The ideal candidate should be passionate about providing exceptional service to both clients and their beloved pets.

Essential Job Functions

? Assume primary responsibility for answering the practice phones

? Scheduling appointments for well, sick, and surgical appointments

? Issuing invoices and receiving payments after appointments

? Ensure lobby area remains clean and organized at all times

? Able to demonstrate both care and empathy to human and animal clients

? Answering telephone calls and returning emails

? Excellent organizational, time management, and multitasking abilities are required

? Greet all visitors to the practice; greeting clients and patients by name as they arrive for appointments and notify technical staff when they arrive.

? Participate in the training of new staff members

? Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.

? Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.

Requirements:

? Previous experience working in veterinary practice or a customer-facing role in another organization.

? Must have excellent written and verbal communication skills.

? Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.

? Must have exceptional telephone and computer skills.

? Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

? Preferred: Previous experience using a Practice Management System

Job Description

Job Description

Collins Cleaners is a thriving, family-owned dry cleaners that has been on a mission to provide Excellent Customer Service since 1992. We treat our employees like family, offer a friendly work atmosphere and value our employee's contributions.

Our Customer Service team is looking for a full-time Customer Service Representative (CSR) that is excited about providing our customers with friendly service. We are searching for an outgoing, detail-oriented individual who loves to serve others and thrives in a fast-paced environment. Reliability and attention to detail are a must.

This position starts at a competitive wage of $14/hour and is for the Collins Cleaners location in Charlotte, NC. Perks & privileges include paid holidays, annual raises & bonus, advancement opportunities, employee luncheons and discounts on dry cleaning.

If this sounds like you, READ ON!

As an ideal candidate, your friendly disposition will shine through to both your customer's and your co-workers. Your attention to detail will ensure that each customer's needs are met, and their garments are properly cared for.

As a CSR, you will:

• Answer phones
• Greet Customer's
• Perform necessary data entry
• Prepare garments for cleaning
• Maintain a neat/welcoming lobby

You will never be bored, as there is always a variety of tasks to help with.

Your superpowers will include:

• Communication/interpersonal skills
• Problem solving
• Prioritization/Organization

READY TO JOIN OUR TEAM? Click here to apply.

Job Posted by ApplicantPro

Job Description

Job Description

Salary: BOE

Customer Service Representative | Ripple Fiber

We are seeking Customer Service Representatives (CSRs) to join our growing team in Charlotte, NC.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. Were creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join Americas most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the Role

As a Customer Service Representative, you will be the first point of contact for our customers, embodying the voice and values of our company. Your role is crucial in ensuring customer satisfaction by providing timely, empathetic help that keeps the customer's needs at the forefront of every interaction. You will handle customer inquiries, complaints, and support issues, ensuring a seamless and positive experience. This role requires a passion for service excellence, strong communication skills, and the ability to solve problems effectively.

Responsibilities:

• Answer incoming customer calls, emails, and messages, providing information about products, services, and policies. Supporting billing, scheduling, and retention efforts.
• Resolve customer issues and complaints with patience and understanding, offering timely solutions and escalating cases as necessary.
• Maintain a deep understanding of company products and services to offer accurate assistance and recommendations to customers.
• Keep records of customer interactions, transactions, comments, and complaints, ensuring all customer data is accurate and secure.
• Follow communication procedures, guidelines, and policies to maintain consistency and quality in service.
• Work closely with the team to share insights from customer feedback and contribute to the improvement of products and services.
• Continuously seek opportunities to increase customer satisfaction and deepen customer relationships.
• Participate in training and development sessions to improve knowledge and performance level.

Qualifications:

Experience

• High school diploma or equivalent; college degree preferred.
• Prior customer service experience.
• Strong phone contact handling skills and active listening.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent communication skills.
• Capability to handle stressful situations and remain calm under pressure.
• Empathy and a customer-oriented attitude, with a commitment to meeting and exceeding customer expectations.

Additional Skills

• Fluency in more than one language is an advantage.
• Strong problem-solving skills and the ability to think analytically.
• Comfortable working in a fast-paced environment.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If youre passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

Job Description

Job Description

Customer Service Representative

** PLEASE, NO CALLS. ALL CANDIDATES MUST APPLY ONLINE**

Horne Heating and Air Conditioning has been servicing Charlotte and its surrounding areas since 1983! We attribute our years of success to our focus on delivering honest, reliable, and innovative solutions to our community. We use our extensive experience to help customers enjoy dependable comfort all year.

Mission Statement

Our goal as a family-owned and operated company is to provide a conscientious and motivated staff who consistently deliver quality, value, and comfort with 100% satisfaction. Your Comfort is Our Business.

Currently, we have an immediate opening for a Customer Service Representative who will support the Service and Sales department by engaging with customers on unsold projects. This role requires proficiency in outbound phone sales, exceptional customer service, and strong sales abilities. The ideal candidate will possess excellent self-management skills, effectively prioritize tasks and schedules, and exhibit high analytical capabilities to deliver accurate and reliable service.

What We Offer:

• Medical, dental, vision, and life insurance
• Paid time off, holidays, and your birthday
• 401k with 3% full match and partial match on 4-5%
• Year-round work schedule
• Professional development, including reimbursement for certifications
• Annual end-of-year party
• Quarterly team-building events

Work Hours: Full-time and part-time shifts are available

Pay Range: $16 - $20 per hour depending on experience

Why Work with Us?

• Strong Team Culture - We thrive in a supportive environment where your growth and well-being are our top priorities. Enjoy a workplace that values collaboration and mutual respect, ensuring you feel right at home.
• Top-Notch Leadership - We are dedicated to offering leaders who prioritize employee development. They are knowledgeable, team-focused, and conduct regular check-ins.
• Additional Earning Potential - We offer competitive pay and nearly every position has the opportunity for additional spiffs/commissions. We provide stability with a year-round work schedule.
• Company Events and Trips - We value our team and celebrate our successes with quarterly team building events, annual end of year party, and previous trips include Vegas, Dominican Republic, Bahamas, and Mexico!

Core Values We Live and Operate By

H onesty

O pportunity

R ecognition

N eighborly

E mpowerment

Required Qualifications:

• 3 years of customer service experience
• Ability to communicate effectively both verbally and in writing
• Computer proficiency in Word, Excel, Outlook
• Experience in reviewing documents for accuracy
• Ability to manage a multiple-line phone system
• High school diploma or GED
• Excellent verbal, written, and communication skills in English

Preferred Qualifications:

• Service Titan experience
• Call-center experience
• Sales experience (in-person or phone-based)
• Home service experience (HVAC, pest control, or related)
• Excellent verbal, written, and communication skills in English and Spanish

Job Description

Job Description

Company Description

Sudarshan is a leading global provider of comprehensive color solutions, supplying a broad portfolio or organic, inorganic, and anti-corrosive pigments, pigment preparations, dyes, colorants and specialty materials. 

At Sudarshan, we believe that outstanding customer service begins with a dedicated team. Join our team as a customer service representative, where you will be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You will manage inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction.

Job Description

• Handle all incoming communications dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs.
• Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.  Communicate with Account Managers (by email/phone/in person), enabling complete visibility of key Customer issues.
• Record, take ownership and resolve Customer complaints in line with company KPI’s. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction.
• Collaborate with Sales Team, Supply Chain and International counterparts to optimize inventory requirements.
• Prepare and distribute customer activity reports.
• Deliver accurate information about products, services, and company policies.
• Assist with other areas of the business as required, providing backup support for team members when necessary.
• Continuously identify and resolve the root cause of errors to prevent reoccurrence.
• Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments.

Qualifications

• Experience 0-5 years in Customers service.
• Strong verbal and written communication skills.
• Basic computer proficiency, Excel and SAP experience preferred.
• Ability to multitask and handle high-pressure situations calmly.
• Ability to communicate well with all levels of personnel.
• Ability to multitask activities & prioritize as necessary

Additional Information

What we offer:

• Medical, Dental, Vision insurance.
• 401k match, Vacation, PTO benefits. 
• Holidays paid.

If you are ready to take the challenge at Sudarshan and the job description inspires you and corresponds to your qualification, we are happy to receive your application.