353 Customer Service jobs in Rock Hill

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy:

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Weekly Bonus Potential
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions

Great if you have:

• Retail and customer service experience
• Sales associate or cashiering experience
• High school diploma or equivalent
• Motivation to advance in your career!
• Willingness to learn and have fun!

Physical Requirements:

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. This is an onsite role in Pineville, NC, requiring all 5 days in the office each week. Responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of Cable Exchange products, capabilities, and CRM processes and procedures. Accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials as necessary, and in general any aspect of meeting customers' needs.

How You'll Help Us Connect the World:

Duties & Responsibilities

• Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develops new procedures as necessary.
• Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company's systems and processes and participating in the development of same.
• Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.
• Act as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.
• Assist in resolving customer disputes by preparing or assembling supporting documentation.
• Develop knowledge of Cable Exchange and relevant CommScope products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organizations.
• Provide customers with product literature and documentation when necessary or appropriate.
• Report and manage daily sales/production reports and metrics.
• Perform various functions involving order management such as handling inbound/outbound calls to and from customers, business partners, and sales organizations regarding order entry, order confirmations, order acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties.
• Provide support and backup assistance to peers.
• Communicate with the Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues.
• Set customer expectations and priorities for the supply chain (not just expedites)
• Identify opportunities to improve efficiency and enhance customer satisfaction and appreciation.
• Perform other duties assigned and unassigned that are required by the needs of the business.
• Participate in ongoing product, process, and business skills training.
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors and maintain them over time.
• Support and participate in overall business development activities of the company.
• Develop, update, and improve communication methods and tools.

Examples of General Tasks Related to Customer Service Responsibilities include, but are not limited to:

Customer Service

• Order entry and order management.
• Providing pricing, order status, and availability.
• Provide support for complaint processing.
• Work with Customers & Sales Team to develop a better understanding of our products and their place in meeting customer needs.

Sales Support

• Provide any support required by the Sales Team to facilitate order management and fulfillment.

Individuals must be detail-oriented people who can multi-task and are able to understand technical information as well as product specifications. Excellent interpersonal and follow-up skills are required. The position includes handling and follow-through on customer service issues, estimating, and sales. At least 3 years of customer service or sales support experience.

Required Skills:

• Data Entry Experience.
• Experience in Microsoft Programs (outlook, Excel, word, etc).
• Problem solver
• Retains new information well.
• Experience with SAP or Sage
• Familiar with copper and fiber glass
• Experience working in fast-paced Environment.
• Positive Attitude
• Experience working with a team.
• Experience working in office setting.

The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company's Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, paid vacation (prorated based on start date), and other leave options.

Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $43,000.00-$52,000.00.

Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope Hiring Process

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next.come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at

We are seeking Customer Service Representatives (CSRs) to join our growing team in Charlotte, NC.

At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

As a Customer Service Representative, you will be the first point of contact for our customers, embodying the voice and values of our company. Your role is crucial in ensuring customer satisfaction by providing timely, empathetic help that keeps the customer's needs at the forefront of every interaction. You will handle customer inquiries, complaints, and support issues, ensuring a seamless and positive experience. This role requires a passion for service excellence, strong communication skills, and the ability to solve problems effectively.

Responsibilities:

• Answer incoming customer calls, emails, and messages, providing information about products, services, and policies. Supporting billing, scheduling, and retention efforts.
• Resolve customer issues and complaints with patience and understanding, offering timely solutions and escalating cases as necessary.
• Maintain a deep understanding of company products and services to offer accurate assistance and recommendations to customers.
• Keep records of customer interactions, transactions, comments, and complaints, ensuring all customer data is accurate and secure.
• Follow communication procedures, guidelines, and policies to maintain consistency and quality in service.
• Work closely with the team to share insights from customer feedback and contribute to the improvement of products and services.
• Continuously seek opportunities to increase customer satisfaction and deepen customer relationships.
• Participate in training and development sessions to improve knowledge and performance level.

Qualifications:

Experience:

• High school diploma or equivalent; college degree preferred.
• Prior customer service experience.
• Strong phone contact handling skills and active listening.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent communication skills.
• Capability to handle stressful situations and remain calm under pressure.
• Empathy and a customer-oriented attitude, with a commitment to meeting and exceeding customer expectations.

Additional Skills:

• Fluency in more than one language is an advantage.
• Strong problem-solving skills and the ability to think analytically.
• Comfortable working in a fast-paced environment.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

Position Overview: As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order entries, provide non-technical problem resolution, anticipate customer needs and perform general organizational support. You will maintain customer accounts and coordinate communication on active and back-orders, which requires analysis of customer needs and a cross-functional partnership with the other Customer Service and/or Technical Teams to ensure we meet customer expectations.

Key Responsibilities:

• Ensure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items
• Complete customer quotes
• Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from customers and Team Members
• Resolve billing and order issues
• Oversee new customer and new item set-up following internal processes
• Monitor customer inventory and alert the sales and procurement functions when adverse stocking levels occur
• Devote the time necessary to fully understand customers' business; display a genuine interest in each customer's specific business needs, including product stocking requirements/forecasts, document support, etc.

Maintain accurate customer pricing in the ERP system; confirm price supports and update records accordingly, provide basic price quotes while adhering to target margin guidelines, collaborating with Sales Reps and Sales Managers.

• Collect the necessary information from customers, buyers, and sales reps to provide the Price Support Team with the relevant data to input and maintain pricing and customer product usage information in the ERP System.
• Communicate with the Sales and Price Support Teams when necessary to confirm all pricing (including price support) and update all records accordingly.
• Utilize internal communication methods to effectively communicate across all functions.

Understand basic product knowledge to support customers and engage sales reps and technical support when appropriate.

Leadership and Communication:

• Effectively communicate with all customers and Team Members to serve as liaison between all parties involved in the order fulfillment process.
• Immediately and actively communicate all special requests, modifications to orders, backorders and shipping delays or canceled orders to appropriate customers and team members.
• Collaborate effectively with Team Members to provide seamless service to customers.

Expected Skills and Qualifications:

• 3+ years related experience and/or training in a non-retail customer service environment
• Familiar with standard concepts, practices and procedures related to customer service
• High school diploma, G.E.D. or equivalent
• Proficient in MS Office, including Word and Excel
• Ability to learn internal database and software systems
• Travel: Up to 5%

Additional Preferred Skills and Qualifications:

• Experience in a business-to-business account support and distribution role
• SharePoint, Outlook, and Teams experience
• Associate's degree in a business-related field

Discover a Fulfilling Career:

At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.

We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.

Respect, Teamwork, and Communication are Woven into our Core Values:

Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.

Benefits:

Explore our comprehensive health, retirement, wellness, and professional growth programs in detail.

Commitment to Diversity, Equity, and Inclusion:

At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations:

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking to add a Customer Service Representative to our team at Pet Palace Charlotte South! REPORTS TO: General Manager

PERKS: PT Health insurance, PT mental health, PT telehealth

PAY: $13.00 - $14.00/hour + tips

CORE RESPONSIBILITIES (include but are not limited to):

• Supports Mission, Vision and Values of Destination Pet.
• Sells the services and products of the facility to prospective customers.
• Tours prospective clients and visitors through the facility.
• Answers the telephone, receives and provides appropriate information according to established procedures.
• Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
• Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
• Explains company and facility policies to customers in a positive manner.
• Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
• Escorts pet guests to/from their enclosure and provides water as needed.
• Operates the Point-of-Sale system.
• Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
• Completes all required training and attends training sessions as needed/assigned.
• Treats customers, guests, visitors and co-workers in a professional, courteous manner.
• Assists other associates as needed.

REQUIREMENTS:

Expertise & Experience:

• High School Graduate or Equivalent.
• Minimum of 1-year experience in a customer service role or retail sales experience.
• Must have ability to resolve problems quickly and professionally.
• Must have strong communication and interpersonal skills.
• Customer Service experience a plus.
• Must have excellent telephone skills.
• Must be able to utilize a multi-line phone system and work on a computer system.
• Displays a professional manner at all times.

Physical:

• Must be able to work evenings, weekends and holidays.
• Must frequently lift 40 pounds.
• Must be able to stand, walk and climb stairs frequently.
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

Company Description

Alpine Events is dedicated to revolutionizing face-to-face marketing by connecting businesses with their targeted audiences through personalized and impactful experiences. We focus on building meaningful connections to deliver exceptional results for our clients, helping their brands thrive in a competitive landscape. Our innovative strategies, expertise, and commitment to excellence make us the go-to partner for companies looking to engage, inspire, and make a lasting impression on their customers. Together, we create memorable moments that drive growth, foster brand loyalty, and shape the future of face-to-face marketing.

Role Description

This full-time role for a Customer Service Representative is an on-site position located in Charlotte, NC. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and delivering exceptional customer experiences. Daily tasks will include responding to customer questions, resolving issues, up-selling new and potential customers, and providing information about products and services. The role requires excellent communication skills, a customer-oriented attitude, and the ability to maintain a high level of professionalism.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Experience and Customer Service Representatives skills
• Strong communication and interpersonal skills
• Ability to handle customer inquiries and resolve issues effectively
• Professional demeanor and a customer-oriented attitude
• Experience in a customer service role is preferred
• Bachelor's degree in a related field is a plus

Waste Connections has an immediate opening for our Customer Service Representative at our growing Charlotte, NC location! Were looking for a skilled and customer-focused representative to play a vital role in our operations, ensuring thorough, effec Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy:

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Weekly Bonus Potential
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions

Great if you have:

• Retail and customer service experience
• Sales associate or cashiering experience
• High school diploma or equivalent
• Motivation to advance in your career!
• Willingness to learn and have fun!

Physical Requirements:

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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