2,752 Hotel Manager jobs in the United States

• Hold regular briefings and meetings with all head of departments
• Ensure full compliance with operating controls, policies, procedures and service standards
• Lead all key property issues including capital projects, customer service and refurbishment
• Handling complaints, and oversee the service recovery procedures
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget
• Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensure all decisions are made in the best interest
• Deliver budget goals and set other short and long term strategic goals
• Developing improvement actions, carry out costs savings
• Closely monitor the reports on a daily basis and take decisions accordingly
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
• Coordination with the head of departments for the execution of all activities and functions
• Overseeing and managing all departments and working closely with department heads on a daily basis
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints
• Lead in all aspects of business planning
• Respond to audits to ensure continual improvement is achieved
• Corporate client handling and take part in new client acquisition along with the sales team whenever required
• Responsible for safeguarding the quality of operations both (internal & external audits)
• Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Holiday Inn & Suites Phoenix Airport North

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Perform any other duties as requested by the Vice President or Regional Director of Operations.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies

• At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
• Long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Perform other duties as requested by management.

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding 20B and generates over 5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

M Social Hotel

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.

Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts.
• Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance.
• Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets)
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain, develop and monitor the effectiveness of the Lobby Ambassador program
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel's budget process as required.
• Oversee and assist in the Highgate Hotel's monthly forecast process as required
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP
• Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
• Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended.
• Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules, and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.
• In conjunction with the Director of Sales, conduct daily WBR meeting.

• At least 6 years progressive experience in a hotel or a related field
• Bachelor's Degree preferred.
• Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Perform other duties as requested by management.

THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the worlds finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

The Hotel Manager is responsible for providing strategic leadership and day-to-day oversight of key operational departments, including the Rooms Division, Food & Beverage Division, Spa, and Security. This leader ensures all areas operate in alignment with the propertys service and performance standards, driving excellence in guest service, team engagement, and financial outcomes.

The role also requires direct involvement in supporting the hotels upscale nightlife component, which includes working late shifts to maintain exceptional operational performance, anticipate guest needs, and ensure high standards during evening peak hours.

This position plays a critical role in upholding the propertys Forbes 5-Star standards, ensuring seamless collaboration across departments, and fostering a culture rooted in excellence, creativity, and personalized guest experiences. The ideal candidate will demonstrate strong operational acumen, hands-on leadership, and the ability to inspire teams in a fast-paced, luxury hospitality environment.

DUTIES AND RESPONSIBILITIES

• Works closely with the other Executive Committee members to ensure all financial, service standards and team-member relations goals are met.
• Develops and implements strategic goals for the Rooms Division, the Food & Beverage Division and the Spa and Security departments to ensure the operations are aligned with the hotel's vision and objectives.
• Leads, inspires, and mentors department heads and their teams, promoting a collaborative and results-driven culture.
• Fosters relationships with key stakeholders to ensure alignment and integration of services across departments.
• Implements and monitors standard operating procedures (SOPs) to maintain Forbes 5-star standards and ensure consistent guest satisfaction.
• Collaborates with the Engineering team to ensure the property is impeccably maintained.
• Analyzes guest feedback and implements action plans to exceed expectations and elevate the overall guest experience.
• Engages with VIPs and high-profile guests, ensuring personalized and memorable stays.
• Develops and manages budgets, ensuring cost control, revenue generation, and profitability.
• Analyzes financial performance, identifying opportunities for growth and operational efficiencies.
• Works with the Revenue Management team to optimize room inventory and pricing strategies.
• Maintains a strong focus on risk management, including food safety, fire safety, and guest security.
• Leads talent acquisition, training, and development programs to build a high-performing team.
• Conducts regular performance evaluations, providing feedback and coaching to drive professional growth.
• Promotes a positive workplace culture that values diversity, creativity, and teamwork.
• Ensures compliance with all local, state, and federal regulations, including health and safety standards.

QUALIFICATIONS

• Education: Bachelors degree in hospitality management, Business Administration, or a related field. MBA or advanced certification is a plus.
• Experience: Minimum of 10 years in luxury hotel operations, with at least 5 years in a senior leadership role overseeing Rooms Division and Food & Beverage operations.
• Skills:
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong financial acumen with experience in budgeting, forecasting, and revenue management.
  • Expertise in maintaining Forbes 5-star or equivalent luxury standards.
  • Ability to thrive in a fast-paced, high-pressure environment while managing multiple priorities.
• Technical Proficiency: Familiarity with property management systems (e.g., Opera Cloud) and financial software.
• Languages: Proficiency in English required; multilingual candidates preferred.

Join to apply for the Hotel Manager role at OTO Development

2 weeks ago Be among the first 25 applicants

Join to apply for the Hotel Manager role at OTO Development

THE YEARLY COMPENSATION FOR THIS POSITION WILL RANGE FROM $95K TO $05K PLUS QUARTERLY BONUS!

We are pleased to announce a wonderful career opportunity for a Hotel Manager!

This is an exceptional opportunity to become a key player on our leadership team at this property!

What will you be doing most days?

• Lead the property in the generation of revenue through sales and marketing efforts
• Maintain strong knowledge of and relationships in the local market
• Manage relationships with hotel vendors and negotiates service agreements as appropriate
• Review financial reports and statements to understand the propertys performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance
• Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
• Ensure service, technical skills, and other training occurs throughout the property
• Establish and maintains open, collaborative relationships with direct reports and entire team
• Establish a presence with team members on property and actively solicits team member feedback and utilize an open door policy
• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
• Review comment cards, guest survey results, and other data to identify areas of improvement with team members
• Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
• Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Ensure policies are administered fairly and consistently and that each team members performance is evaluated and recognized where appropriate
• Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
  
  

• You have a minimum of 5 years of progressive hotel management experience
• You have previous hotel management experience with a proven success in leadership of teams and guest service results
• You have the financial acumen required to work with and understand financial information and data
• You have a bachelors degree or an extensive amount of relevant work experience
• You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolution
• You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues
• You have a valid drivers license from the appropriate state
• You have exceptional time management and multitasking skills
• You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

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Hotel Manager will work closely with the General Manager to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. Will oversee Rooms and Food & Beverage.

Job Description:

• Directly supervises all Rooms Division departments and Food and Beverage Director.
• Responsible for the entire hotel in the absence of the General Manager.
• Actively participates in the Commercial Revenue Meeting.
• Oversees supervision and development of all managers in the rooms and food and beverage divisions.
• Oversees preparation of weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjusts schedules throughout the week to meet business demand. Conducts weekly labor meeting.
• Conducts regular meetings with managers to review all information pertinent to the business.
• Anticipates guests' needs. Responds promptly and acknowledges all guests, however busy and whatever time of day. Resolves all guest complaints in a polite and professional manner.
• Reviews all out-of-order and out-of-service rooms daily with respective departments to determine most current status and estimated date for return to room inventory.
• Works with Director of Food and Beverage on all aspects of F&B. Monitors closely food cost, beverage cost, payroll and other expenses. Establishes prices and menus for each F&B outlet and banquets, based on profitability and local competition.
• Identifies training needs, develops formal training plans and implements training sessions for managers as needed. Must be actively involved in ongoing technical service training on a daily basis.
• Assumes overall responsibility for maintaining standards to ensure facilities and equipment are clean, in good repair and well maintained.
• Ensures staff is using all Sonesta Service Standards.
• Assists staff with their job functions to ensure optimum service to guest.
• Conducts such functions as interviewing, orientation, hiring, performance appraisal, coaching, counseling, training and suspending if necessary, to ensure appropriate staffing and productivity. Consults with other Division and Department Heads, Human Resources Director and General Manager as appropriate.
• Controls and analyses, on an on-going basis, Rooms Division and Food and Beverage costs to ensure performance against budget.
• Participates in the preparation of the hotel's Strategic Plan, Marketing Plan and Goals Program. Prepares the Rooms Division and Food and Beverage budgets.
• Adheres to hotel requirements for guest accidents or injuries and in emergency situations.
• Ensures that all V.I.P.'s are provided appropriate service.
• Devises strategies to achieve target Employee Engagement Scores and Guest Service Scores.
• Oversees safety committee.
• Involved in owner relations.
• Provides commentary on operations financial results as required
• Responsible for driving all rooms related ancillary revenue streams (i.e. Upsells, ER).
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills:

• A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
• Appropriate professional appearance and demeanor
• Ability to satisfactorily operate PC computers; familiarity with Microsoft Office (emphasis on Excel), OPERA, Delphi, and/or other hotel systems as required.
• Ability to effectively present information in one-on-one and small group situations to employees of the organization
• Ability to solve practical problems and deal with a variety of concrete variables in situations
• Ability to multi-task in a fast-paced environment

Education and/or Experience:

Minimum some college or business school courses credits in accounting. College degree is preferred. Strong organizational skills and business clerical experience is required. 5 years' experience in all aspects of Rooms Division and 3-5 years' experience in Food and Beverage.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Additional Job Information/Anticipated Pay Range:

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Compensation Type: Yearly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Located just steps away from top Big Easy attractions in the Arts District and French Quarter, this luxury hotel reflects the charm and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything.

The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.

• Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts.
• Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance.
• Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets)
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Maintain, develop and monitor the effectiveness of the Lobby Ambassador program
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotels budget process as required.
• Oversee and assist in the Highgate Hotels monthly forecast process as required
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
• Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP
• Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM
• Ensure complete processing of invoices daily by using the A/P process.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
• On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.
• Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended.
• Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules, and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.
• In conjunction with the Director of Sales, conduct daily WBR meeting.

• At least 6 years progressive experience in a hotel or a related field
• Bachelor's Degree preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Perform other duties as requested by management.

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.

1 Hotels is.

• Natural. Nature guides everything we do.
• Modern. Of the time, with an eye on the past and a foot in the future.
• Conscious. Mindful of how our hotels are created and how our guests are treated.
• Discovery. Explorations of surrounding locales.
• Imperfect. Still evolvingwe don't have all the answers.
• Committed. Bettering ourselves and bettering the industry.

1 Hotels invites guests to live in rhythm with natureoffering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance.

Position Overview.

We're currently in search of a seasoned and highly ambitious, opening Hotel Manager for 1 Hotel Austin to provide support and expertise to the team.

Our vision of an ideal Hotel Manager extends beyond being a seasoned professional; we are seeking a visionary thought leader, an innovator, a trendsetter, and a hospitality virtuoso. This individual radiates vitality, enthusiasm, and possesses impeccable communication skills. They serve as mentors, guides, and cherished pillars of support, elevating each member of our 1 Hotel Austin team. In this role, you will take the helm of overseeing every facet of our hotel's daily operations, from pre-opening to post-opening phases, with a commitment to optimizing revenue and exceeding our guests' expectations.

In the position of Hotel Manager, you will play an indispensable role in bolstering the objectives of our Team while embodying the very essence of our brand. It's crucial to underscore our unwavering belief in fostering positive, nurturing work environments. Your mission will be to perpetually evolve and enhance our work culture, enriching the lives of every employee and ensuring they strike a harmonious balance between their professional and personal lives.

You'll also play a key role in supporting the Guidance Team's achievement of its objectives, and you'll always represent the best face of the brand.

One more thing: we believe in positive, healthy work environments, no matter what. It'll be your job to foster one that's constantly evolvingimproving every employee's work life, and giving them a life outside work.

• Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
• Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
• Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
• Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
• Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
• Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
• Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
• Ensure proper controls are in place and policies are established and followed by all team members.
• Establish and maintain open, collaborative relationships and ensure direct reports do the same.
• Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
• Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
• Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
• Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.

About you.

• Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
• Prior experience as a Director of Rooms or Director of Food & Beverage required.
• A post-secondary diploma or degree would be a plus.
• An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is flexible and willing to meet the demands of a 24-hour operation.

About us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

Recognized by Newsweek as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you're ready to bring your whole self to a team where thoughtful work leaves a lasting markyou belong here.

SH Hotels and Resorts is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we cant do it alone. Thats why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Baccarat Hotel New York, located in the heart of Midtown Manhattan, is a luxurious and iconic destination that sets the standard for opulence and elegance. Boasting world-class amenities, impeccable service, and a commitment to providing an unparalleled guest experience, Baccarat Hotel New York is synonymous with sophistication and style.

We are seeking an accomplished and inspiring Hotel Manager to oversee the daily operations of the Baccarat Hotel New York. The ideal candidate is a strategic leader with a proven track record in Forbes Five-Star hospitality, ensuring excellence in service delivery and operational effectiveness across all departments.

We are seeking an accomplished and inspiring Hotel Manager to oversee the daily operations of the Baccarat Hotel New York. The ideal candidate is a strategic leader with a proven track record in Forbes Five-Star hospitality, ensuring excellence in service delivery and operational effectiveness across all departments.

This role requires exceptional people skills , emotional intelligence, and the ability to build trust and collaboration across teams. The successful candidate must also be highly solution-driven , able to respond quickly and effectively to operational challenges while maintaining the highest standards of guest satisfaction and team morale.

Key Responsibilities:

Lead and manage all hotel operations to the highest standards of luxury and Forbes Five-Star service.

Drive operational excellence across Rooms and Food & Beverage

Partner closely with department heads to achieve key financial, guest satisfaction, and employee engagement targets.

Ensure full compliance with brand standards, labor laws, safety, and health regulations.

Foster a culture of empowerment, collaboration, and continuous improvement among team members.

Act as the propertys ambassador, maintaining strong guest relationships and managing VIP experiences with discretion and precision.

Support strategic initiatives and projects as directed by the General Manager

Qualifications:

Minimum of 5 years of hotel management experience in a luxury market , with a strong preference for prior Hotel Manager or Resident Manager experience.

Demonstrated success in Forbes Five-Star operations is required.

Exceptional leadership, financial acumen, and guest service skills.

Impeccable attention to detail, strong problem-solving abilities, and calmness under pressure.

Passion for people leadership, team development, and high-performance culture.

Bachelor's Degree in Hospitality Management or a related field preferred.

Must have valid work authorization to work in the United States.

Why Join Us:
At Baccarat Hotel New York, we take pride in our people and our commitment to excellence. This is an opportunity to lead one of New Yorks most prestigious hospitality teams and shape a legacy of luxury and innovation.

About us.

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsyand we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.

We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, arent afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now