86,976 No Experience jobs in the United States

TEKsystems is seeking a candidate to join our clients team ONSITE in Fairfield to start ASAP!
Description
This role will be handling inbound calls from clients to verify client information for security purposes and will also assist with indexing duties. This role will work on the Client Line. Looking for candidates that can be assertive on the phone but also able to show kindness and de-escalate when needed. Clients are not always pleased with the security questions and this role may need to work through this to get security questions completed.
Daily Duties:
Support financial professionals and clients by providing service related to incoming paperwork, account information and distributions
Communicate operational and financial industry policies and procedures
Research issues and resolve inquiries in a timely manner
Develop understanding of the policies and procedures to execute them in daily work
Adapt and adhere to Cambridge policies and core values
Collaborate with internal associates to improve procedures and templates to streamline processes
Organize document coordination utilizing departmental database software including documents scanned in by the mailroom or submitted via web capture by the client
Skills & Qualifications
Strong customer service skills
Ability to self-motivate and work independently.
Ability to work well under pressure.
Basic and typing skills - 30-40 wpm - typing test required
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fairfield,IA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Our team members are the heart of what makes us better.
At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The **Experience Advisor** serves as the Ombudsman for patients and family members through the consistent application of patient rights and compliance with regulatory, federal and state guidelines. This position tracks, trends, analyzes, reports, and presents qualitative and quantitative data and partners with key stakeholders to develop and implement initiatives to enhance the human experience, improve the delivery of care and services, and minimize risk to the patient, guest, medical center and team members. The position also demonstrates leadership and management of administrative referrals and regulatory analysis. The Experience Advisor serves as a role model, coach, and educator in all matters related to patient rights, service excellence and patient satisfaction. Supports the Experience Ambassador role as needed.
**Education, Knowledge, Skills and Abilities Required** :
+ Bachelor's degree
+ 3 - 5 years of business experience, in either hospital/healthcare, hospitality, experience marketing, customer service and/or communication
+ Excellent customer service and mediation skills
+ Strong analytical and critical thinking skills for problem solving and process improvement
+ Experience developing and implementing action plans to improve consumer satisfaction
+ Experience educating and/or coaching individuals about organizational policy and initiatives
+ Excellent interpersonal, communication, writing, and presentation skills
+ Proficient in Microsoft Outlook and Office Programs
**Education, Knowledge, Skills and Abilities Preferred** :
+ Master's degree.
+ Certification in Patient Advocacy/Experience.
+ Lean Six Sigma.
+ Hospital operations experience.
+ Bilingual a plus.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Minimum rate of $68,473.60 Annually
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
+ Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
+ Experience: Years of relevant work experience.
+ Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
+ Skills: Demonstrated proficiency in relevant skills and competencies.
+ Geographic Location: Cost of living and market rates for the specific location.
+ Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
+ Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Job Title: Experience Owner
Location: Hybrid Work Model Reporting to Vienna, VA
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Description:
The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive products. They assist with driving the vision, direction, and development of products used by client's members and employees.
The Experience Owner will partner closely with the other members on the product team, including the Developers and UX representative as needed while also partnering with stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.
Responsibilities
+ Collaborate with a cross-functional team to define and launch product vision and strategy
+ Assist with the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team Influence, and motivate product team and stakeholders towards continuous improvement of product
+ Assist with translating program vision into product user stories
+ Assist with managing the product backlog including refinement of stories with cross-functional team
+ Partner with business analysts to integrate usability studies, user research, and market analysis to into product requirements
+ Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization
+ Regularly analyze true needs for product features and constantly push for clear understanding of value
+ Serve as an agent of change, looking for new ways to solve problems for members and collaborate as a team
+ Proactively work with product team to formulate creative ideas or solutions for potential issues
+ Stay current with technology as well as, government/policy impacts and industry best practices
+ Assist with determining when added product value should be pushed to members/employees
+ Assist with the communications/presentations to executive management
+ Perform other related duties as required
Qualifications
+ Experience in product management or ownership to include Scrum, Agile and/or XP
+ Experience leading, shaping and developing innovative solutions while managing business risks
+ Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
+ Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
+ Ability to productively communicate to stakeholders, team members, and leaders
+ Experience in developing business or technology strategy
+ Knowledge of project/program management processes and methodologies
+ Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
+ Ability to exercise initiative, produce desired results and achieve objectives
+ Ability to learn different collaboration or product management tools quickly
Desired
+ Background in technology or entrepreneurship
+ Advanced knowledge of credit union operations/processes and procedures
+ Effective skill building effective relationships through rapport, trust, diplomacy and tact
+ Analytical and conceptual skills to create original concepts/theories for various projects
+ Skill delivering effective presentations to groups of various sizes
+ Skill influencing and guiding strategic thinking
+ Strong verbal, written and interpersonal communication skills
+ Strong problem solving and negotiation skills
+ Bachelor's Degree in Information Technology, Strategy or other related field, or the equivalent combination of training, education, and experience
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M2
#LI-CB3
#DI-CB4
Ref: #850-Rockville (ALTA IT)
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Job Description

Job Description

Why Join CINQCARE?

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

At CINQCARE, we over-index on care. The Experience Specialist is often the first trusted presence our Family Members meet. This role is about presence, empathy, and listening deeply. You’ll show up where people live and gather, build trust, and help remove barriers to care.

As part of the team, you’ll help bridge the human and medical sides of care. You will listen, connect, and elevate stories that matter, helping Family Members feel supported on their journey. This role combines the community-rooted presence of outreach specialists with the wraparound support of care guides.

Key Responsibilities

• Engage Family Members where they live, worship, and gather (homes, porches, churches, senior centers, neighborhood stores).
• Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members.
• Build trust through consistent presence and culturally aligned, empathetic communication.
• Surface and help address barriers to care such as food insecurity, transportation, housing, directly or through referral.
• Assist Family Members with paperwork for social services and basic support needs.
• Support in-home technology setup (e.g., blood pressure cuff, stethoscope) to enable virtual visits and connect Family Members with the broader care team.
• Provide warm handoffs and referrals to care team members and trusted partners and follow up to ensure needs are met.
• Serve as a consistent point of contact, adjusting outreach frequency (including in-home visits) based on Family Member needs.
• Collaborate with nurses, social workers, and other team members during case huddles and planning sessions.
• Refer Family Members to the interdisciplinary care team for additional support with medical and behavioral support services and attend visits where appropriate to support building trust.
• Document interactions, insights, and emerging needs in CINQIQ and track trust/engagement levels.
• Represent CINQCARE at community events and maintain a local map of trusted people and places.

Required Qualifications

• Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
• 1–3 years of experience in community-based outreach, health education, or related work.
• Valid driver's license and reliable transportation preferred (varies by region).
• Background check and training required prior to field deployment.
• Bilingual or multilingual (e.g., Spanish, Haitian Creole, Russian) is a plus.

Core Competencies

• A strong listener and natural connector who earns trust through presence and respect.
• Deeply committed to helping people live healthier, more stable lives.
• Experienced in community outreach, canvassing, peer support, or public health.
• Culturally aware, community-centered, and respectful of each Family Member’s lived experience.
• Comfortable working across diverse neighborhoods and entering homes with care and discretion.
• Tech-comfortable, able to use digital forms, CRM tools, and attend virtual meetings.

Our Benefits

At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

The working environment and physical requirements of the job include:

This position requires conducting field-based, door-to-door outreach in diverse community environments. Work will include attending community events and representing CINQCARE with professionalism and care. This role requires frequent travel within the community, including neighborhood canvassing and event participation, with work performed both indoors and outdoors in varying weather conditions.

In this position, you must be able to carry outreach materials and manage field equipment as needed. The role involves frequent walking, standing, and entering homes or community spaces with discretion and respect. Flexibility in scheduling is essential, as evenings and weekends may be required to align with community needs.

Regular use of email, mobile devices, and CRM or data capture tools will be necessary. Sitting or standing for extended periods is common, and travel may occur by car or public transportation. The ability to lift up to 25–30 lbs. occasionally may be required. Strong communication skills are essential for interacting with community members, colleagues, and partners in person and over devices, sometimes with individuals who may be upset or agitated. Good reasoning ability and cultural awareness are important for navigating diverse neighborhoods, interpreting community needs, and applying reports or data to guide outreach efforts.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Job Description

Job Description

Why Join CINQCARE?

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

The Experience Manager leads a team of frontline Experience Specialists in building trust, activating engagement and connecting Family Members to the care they need. In this role, you will coach and support your team, design outreach strategies that resonate locally and serve as the bridge between national priorities and neighborhood realities.

You are CINQCARE’s “mayor on the ground” building impactful relationships with local change agents such as faith leaders, small business owners, chambers of commerce, neighborhood associations, and block party headliners, to ensure that the work we do is woven into the daily fabric of the community.

Key Responsibilities

• Lead, coach and support Experience Specialists in delivering trust-first, community- centered engagement.
• Translate strategy into local action: set daily/weekly outreach priorities, playbooks and pivots.
• Track team performance against KPIs (outreach, trust scores, story collection, engagement conversions).
• Partner with nurses, social workers and clinical operations to ensure seamless handoffs and follow-up.
• Build and maintain local influence maps (faith institutions, civic leaders, businesses, community hubs).
• Represent CINQCARE at community events and strengthen partnerships with local organizations.
• Conduct regular telephonic outreach review and accompanied field visits to model best practices
• and ensure fidelity to CINQCARE’s engagement approach.
• Collaborate with the central engagement team to adapt strategies for local market needs.
• Elevate stories, insights and barriers from the field to inform leadership and strategy.

Required Qualifications

• Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
• 5+ years leading community outreach, field sales, political canvassing, or public health engagement.
• Proven track record as a frontline leader in performance-driven environments with quotas and regular reporting expectations.
• Deep, lived connections in the target community; able to speak the language of local faith and civic networks.
• Comfortable with mobile data capture tools, Salesforce (or similar), and basic analytics dashboards.
• Willingness to work evenings and weekends for community events; valid driver’s license and reliable transportation.
• Bilingual (Spanish, Haitian Creole, Russian, or other local language) a plus.

Core Competencies

• A proven team leader with community-facing experience in healthcare, social services, non-profit, or grassroots engagement.
• Skilled in coaching, performance management, and team development.
• Deeply connected to and respected within the community you serve.
• Strategic and operational — able to balance long-term vision with day-to-day execution.
• Comfortable navigating diverse neighborhoods and meeting people where they are.

Our Benefits

At CINQCARE, we care for our team like we care for our patients—holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

The working environment and physical requirements of the job include:

This position is a field-based leadership role that requires frequent travel across neighborhoods and community sites. Work will include conducting in-person field visits, accompanied field visits, and active participation in community events. The role requires comfort working outdoors in varying weather conditions, as well as flexibility to adapt to different community environments.

In this position, you will need the ability to carry outreach materials and manage light equipment as needed. Flexibility in scheduling is essential, as community engagement may take place during evenings and weekends to best align with resident and partner availability. The role requires strong communication skills to interact effectively with community members, vendors, colleagues, and management, both in person and over the phone or other devices. At times, conversations may involve individuals who are upset or agitated, requiring patience and professionalism.

Regular use of email, telephone, and digital communication tools will be necessary. Sitting, standing, or walking for extended periods is common, and travel may be by car or public transportation. The ability to lift and carry up to 25–30 lbs. occasionally may be required. Strong reasoning ability is important, along with the capacity to review and interpret reports, memos, and other documents to carry out responsibilities. Good manual dexterity is also needed for the operation of common office and field equipment such as computers, projectors, and portable display materials.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Job Description

Job Description

QUALIFICATIONS
Available to work overtime and Saturday
Ability to lift 100 pounds
Valid driver's license
Pass a background check and drug test
SKILLS
Proficient and safe use of a wide variety of hand tools and power tools
Ability to learn basic knowledge of carpentry. electric, and plumbing skills
The ability to work at a fast pace
Ability to safely operate a truck with a cargo trailer (regular driver's license)
JOB DESCRIPTION
Support our experienced Lead Technicians on daily truck routes to private residences and businesses
Perform a variety of duties, including disconnect and/or reconnect appliances, disassembly and/or reassembly of household goods
such as swing sets, exercise equipment, IKEA Furniture, grandfather clocks pool tables and other items
Build and pack custom crates as needed for such items as TVs, marble or glass tops, artwork, antiques, and other items requiring special
handling during a move.

Division or Field Office:

Experience & Customer Service Division
Department of Position: ERIE Experience Department
Work from:
Corporate Office in Erie, PA Salary Range:
$136,823.00-$218,560.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

In collaboration with senior leadership drives experience excellence throughout ERIE by building strategic alignment to customer segments', expectations, and goals, for seamless, transparent customer experience.
This Director will be the Product Manager for the Service Management Program within the Services Portfolio. Previous experience/knowledge of contact centers preferred .

Duties and Responsibilities

• Manages overall operations of designated authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Leads teams in strategy efforts to do one or more of the following:
  • design and implement business processes to enable product research and development of portfolio prioritization, resource allocation, and risk management.
  • provide product portfolio analyses and develop processes to support dynamic portfolio management.
  • manage digital efforts by developing transformation strategies and goals, tracking results, and overseeing implementation
  • drive initiatives across functions, research and development units to create fully integrated business strategies.
• Monitors and reports on portfolio objectives and key results and proactively addresses and resolves issues.
• Supports business portfolio of larger initiatives sets program vision, prioritizing projects, and making day-to-day decisions on scope, schedule, cost, and business outcomes.
• Collaborates with senior leadership for overall strategy creation, execution, roadmap and success measures design, monitoring, adjusting, and reporting for core business.
• Partners with key stakeholders to evaluate the organizational structure and performance of the designated area of authority ensuring efficient planning, staff, and training of staff for maximum productivity and service delivery.
• Assists senior leadership with the yearly budgeting and forecasting process for department. Develops policy and controls resources for responsible function(s) for business areas.

Duties and Responsibilities (cont'd if applicable)

• Participates in project prioritization, budgeting, reporting and resources planning.
• Facilitates stakeholder engagement to drive program success and ensure alignment with corporate goals. Defines, develops and provides information and analysis to drive the decision-making process and support business operations for internal and external customers.
• Develops and delivers presentations to key stakeholders summarizing objectives, deliverables, status and metrics.
• Responsible for the capability development including team skillsets, internal advocacy, internal partnerships, external partnerships.
• Acts as a change agent to establish a sustainable culture of Innovation across Erie.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

• Collaborates (Leader)
• Cultivates Innovation (Leader)
• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives vision and purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Persuades (Leader)
• Plans and Aligns (Leader)
• Values Diversity (Leader)
• Self-development (Leader)
• Optimizes Work Processes (Leader)

Qualifications

Minimum Educational Requirements

• Bachelor's degree and seven years related experience; or
• Associate's degree and nine years of related experience; or
• High school diploma or GED and eleven years of related experience required.

Additioal Experience

• Supervisory Experience required.
• Leadership in customer-management roles, such as voice of customer, experience design, customer care, customer intelligence, or program management, or IT leadership, preferred.
• Knowledge of presentation software, spreadsheet software applications and data management techniques preferred.
• Familiarity with evolving technologies and information technology practices preferred.
• Experience in process re-engineering and related tools (example: Lean, Six Sigma, Customer Journey Mapping, Change Management and Agile) preferred.
• Experience with maturity road mapping, customer research and analytics techniques, customer strategy, process improvement, human-centered design and performance management preferred.

Physical Requirements

• Climbing/accessing heights; Rarely
• Driving; Occasional (<20>
• Manual Keying/Data Entry/inputting information/comp uter use; Occasional (<20>
• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Occasional (<20>
• Ability to move over 50 lbs using lifting aide equipment; Rarely
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20>

Nearest Major Market: Erie

**Details**
+ **Department:** Experience Insight
+ **Location:** Remote with frequent travel - at least 2x per month
+ Eligible for an annual bonus incentive
The VP, Consumer Experience - Experience Insight serves as a a key member of the Consumer Experience Team. The VP, Consumer Insight leads our overall Experience Insight Strategy and is accountable for applying innovative and rigorous research methods that transform the insights function into a source of sustainable competitive advantage through actionable insights aligned with business goals.
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
Provide executive level leadership on National Consumer Insight, propelling our Net Promoter Score (NPS) growth and helping prioritize strategic efforts that have the greatest impact for our consumers.
+ Bridge the partnership between our Data Science, Market Research, Design Research and Consumer Insight teams. Accountable for the voice of consumers as it relates to the experience.
+ Provide matrix leadership to the Market-level Consumer Insight resources for robust analyses, simple communication, and actionable guidance to our Executive leadership. Identify and prioritize actions that drive a consumer centric culture, business outcomes and leader accountability for the markets/line of business.
+ Ensure strategic and operational plans, communications, and other activities across all markets/lines of business are aligned and founded in consumer truth. Deliver organizational performance outcomes on time, within budget and aligned to Ascension's Strategic Plan.
+ Oversee cross-functional projects and programs effectively and efficiently by escalating risks, tracking decisions, empowering decision makers, identifying interdependencies, building project plans and managing stakeholders.
+ Recommend and provide ongoing analytical support for incentive-based consumer measures.
+ Foster a culture of appreciation, belongingness, inclusivity, diversity and equity to drive the associate experience.
**Requirements**
Education:
- Associate's degree/Bachelor's degree with 7 years of applicable cumulative job specific experience required, with 4 of those years being in leadership/management.
**Additional Preferences**
+ Master's Degree preferred
+ 10 years of relevant experience preferred, 7 being in senior leadership
+ 4 years of research experience
+ Previous senior leadership consumer insight experience and understanding
+ Ability to communicate with objectivity and clarity to drive change in a large, complex organization with matrix reporting relationships
+ Excellent organizational skills with an ability to prioritize multiple demands and projects
+ Key Attributes: analytical / insight skills, critical thinker, highly developed communication and data visualization skills, experience working in complex/matrixed organization, demonstrated ability to collaborate and create consensus, innovative mindset, direct, transparent, resilient, inclusive, compassionate, high emotional intelligence, demonstrated experience with change management and conflict management
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**Why Join Our Team**
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (