34,097 No Experience jobs in the United States

Patient Experience Specialist - Customer Experience

54311 Bellevue, Wisconsin BELLIN

Posted today

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Job Specifics

Location: 744 S Webster Ave, Green Bay, WI 54301, option for hybrid work
FTE Status: 1.00 FTE (40 hours/week)
Work Schedule : Days, Monday through Friday, no call requirements, no weekends, no holidays.
Want to learn more: Chat with Kayla M. Niquette at

Job Description:

The Patient Experience Specialist manages feedback from patients, families, and healthcare consumers, leading initiatives to enhance patient experiences within the system. They coordinate improvement projects, oversee resolution processes, and guide clinical and administrative leadership to meet regulatory standards. Additionally, they may intervene in crisis situations to ensure safe and positive outcomes

Qualifications:

Education : Associate or Bachelor's degree preferred.

Certification/Registration/Licensure : Clinical certification/registration/licensure preferred. Certified Patient Experience Professional (CPXP) required within three to five years.

Experience : Two to three years of healthcare experience with an emphasis in patient experience and group facilitation.

Why Bellin Health?

With so many amazing healthcare organizations in this area, why Bellin?

Bellin Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Additional perks include:

  • Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
  • Preventative care focused medical coverage that includes free visits to: Bellin primary care providers, Urgent Care & Fast Care facilities, physical therapy sessions and any labs required during these visits
  • Access to online continuing education for professional and career development
  • Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth.
  • Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
  • Be a member of a passionate workforce, that feels like family and is driven to provide exceptional patient care with a strong focus on community.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Bellin Health is an Equal Opportunity Employer.
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Workplace Experience

75460 Garland, Texas Alan

Posted 7 days ago

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Job Description

Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France , Spain , Belgium , and Canada .

How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

What drives us - We're obsessed with helping our members live healthier

Mission is the Boss: long-term thinking, seeking our mission success above all else.

Member & customer-led: obsessively focused on solving members & customers problems and creating the most delightful experiences.

How we build excellence - We hire the best people and give them platform to succeed

Champions of excellence: extremely high standards and talent density.

Distributed ownership: accountable enlightened despots, everyone owns their decisions and results.

Radically transparent: all information is accessible and written-first, so everyone can make the best decisions asynchronously

How we grow together - We help each other improve through honest feedback and bold thinking

Optimistic alchemy: optimists who collaborate with genuine care and support teammates.

Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally

Bold & creative contrarians: think differently to achieve greatness, try new approaches

How we move fast - We fight complexity and focus on what matters most

Disciplined in execution: taking decisive actions with focus that compounds success over time

Fight for simplicity: only high impact processes, smart frugality

The Mission

The role of the Workplace team is to offer Alaners an high-performance work environment, allowing them to be productive and focused on building value for the company.

Detailed missions

* Lead and support projects for long-term improvements of our workplaces.


* Build and run scalable processes and documentation, leveraging AI and automation.


* Manage external providers and stakeholders, notably monitoring their competitiveness, contractualization, invoicing and conducting tenders when needed.


* Own the Workplace aspect of the onboarding and offboarding of Alaners.


* Own the operations of our co-working spaces.


* Manage the perks for employees in coworking spaces and those who are fully remote.



Is it what you are looking for?

You may be a great fit for this role if you have:

* Exceptional communication and stakeholder management: Excellent written and verbal communication skills in both French and English. Skills in managing both internal and external stakeholders to ensure alignment and cooperation.


* Efficient project management: Strong capabilities in managing deadlines and resources efficiently. Autonomy and proactivity in resolving issues, strong ownership of tools and processes, and ensuring accurate reporting.


* Empathetic member-centricity and positive dynamism: Prioritizing the needs and experiences of team members, fostering a supportive and engaging work environment.


* Budget & invoice management: Proficiency in tracking budgets and processing invoices accurately.



Requirements

* This role requires a four day presence in our Parisian office with one day of remote work per week possible.


* Professional fluency in English (spoken and written).



Level range

* For this role we are targeting to hire in the B0-B1 range on our level grid.



Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

* Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you're the happiest.


* All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.


* Flexible vacation policy and flexible working hours. Organize your time as you wish.


* Transport. Country-specific commuter benefits.


* Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.


* Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.


* Fair rewards. Generous equity packages complement your base salary.


* Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.


* Parental leave. Extended parental leave for all new parents.



Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
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Customer Experience

33443 Deerfield Beach, Florida Insight Global

Posted 2 days ago

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Job Description
An employer is hiring a customer service representative for their customer expereince department in Deerfield Beach, FL. The employer is looking for a driven Customer Service Representative to join their customer support team handling contract issues as well as accurate response to primary support inquiries from dealers. You will be working in an inbound call center environment taking a high volume of calls per day roughly 80-100. Each call will last approximately 2-3 minutes based on the issue. Our client prides themselves on their customer care so professionalism and friendliness is a must!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Excellent customer service
Experience working in an inbound call center taking customer service calls
Must have call center experience
Experience taking 70 - 100 calls per day
Strong e-mail and writing / typing skills
Must be able to multitask and navigate multiple screens and systems during the call
Must be able take calls and deal with issues where customers may be frustrated and handle with professionalism
High School Diploma or Equivalent null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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Experience Designer

08544 Princeton, New Jersey ManpowerGroup

Posted 4 days ago

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Job Description

**Our client, a major financial institution, is seeking a Graphic Designer to join their team. The ideal candidate will have strong communication skills, teamwork, and problem-solving abilities which will align successfully in the organization.**
**Job Title:** Graphic Designer
**Location:** Princeton, NJ
**Pay Range:** $48 per hour
**What's the Job?**
1. Create and design graphics for various projects.
2. Ensure adherence to brand standards and application.
3. Work with typography and page layout.
4. Manage multiple projects simultaneously.
5. Distill text and/or data for key points and creatively display information.
**What's Needed?**
1. Bachelor's degree in Graphic Design.
2. 3-5 years of experience in design.
3. Strong knowledge in Adobe Creative Suite, Microsoft PowerPoint, and Word.
4. Experience working with sales and leadership.
5. Familiarity with Treasury Management products and services (preferred).
**What's in it for me?**
1. Competitive pay.
2. Opportunity to work in a dynamic and creative environment.
3. Collaboration with a talented team.
4. Professional growth and development.
5. Flexible work arrangements.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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Experience Coordinator

08899 Edison, New Jersey Hackensack Meridian Health

Posted 8 days ago

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Job Description

Our team members are the heart of what makes us better.
At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The **Experience Coordinator** assists with the administration of daily operations within the Office of Patient Experience. The position is responsible for the department's call center function, administrative referral process, the completion and/or coordination of notary services for patients and visitors, the handling of lost property claims, and coordination of the service recovery program. In collaboration with the Experience Supervisor and/or Manager, the Experience Coordinator supports with recruitment, onboarding and scheduling for volunteer services This position is also responsible for the timely distribution of mail and emails to the department mailbox, monitoring the social media platform, generating and distributing reports, ordering and maintaining departmental supplies, work orders, publishing the staff schedule, entering time and attendance, maintaining the department's tracking tool database, and any other function impacting the department, such as the coordination of staff relocation to different office.
***8am-4:30pm M-F, some weekends may be required as need.**
***Rotating holiday shifts may be required.**
***Evening shift coverage may be required as needed.**
**Education, Knowledge, Skills and Abilities Required** :
+ High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
+ 3-5 years of experience, preferably in a customer-oriented environment.
+ Excellent organizational skills.
+ Excellent verbal and interpersonal skills.
+ Ability to multi-task.
+ Familiar with standard concepts, practices, and procedures within a fast-paced office environment.
+ Proficient in Microsoft Outlook and Office.
+ Notary Public in the State of New Jersey within 6 months of hire.
**Education, Knowledge, Skills and Abilities Preferred** :
+ Associates or Bachelor's Degree.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
169026
Starting at $25.38 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
+ Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
+ Experience: Years of relevant work experience.
+ Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
+ Skills: Demonstrated proficiency in relevant skills and competencies.
+ Geographic Location: Cost of living and market rates for the specific location.
+ Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
+ Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
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Experience Ambassador

08857 Old Bridge, New Jersey Hackensack Meridian Health

Posted 9 days ago

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Job Description

Our team members are the heart of what makes us better.
At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The **Experience Ambassador** serves as a consumer advocate and liaison between patients/visitors and physicians and team members. This position captures feedback through proactive patient rounding and reports trends impacting the patient experience. The Experience Ambassador utilizes his/her resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints. This position communicates hospital policies, procedures, and services and safeguards patient rights. The Experience Ambassador provides support to families in crisis and performs all of the functions of the Experience Coordinator.
**Education, Knowledge, Skills and Abilities Required:**
+ High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
+ 3-4 years experience in a customer-oriented position.
+ Ability to work independently in a fast-paced environment.
+ Highly resourceful and efficient with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
+ Proficient in Microsoft Outlook and Office.
+ Notary Public in the State of New Jersey within 6 months of hire.
**Education, Knowledge, Skills and Abilities Preferred:**
+ Associates and/or Bachelor's degree.
+ Patient Advocacy Certification.
+ Bilingual a plus.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
167333
Starting at $28.93 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
+ Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
+ Experience: Years of relevant work experience.
+ Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
+ Skills: Demonstrated proficiency in relevant skills and competencies.
+ Geographic Location: Cost of living and market rates for the specific location.
+ Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
+ Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
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Experience Ambassador

08724 Brick Township, New Jersey Hackensack Meridian Health

Posted 9 days ago

Job Viewed

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Job Description

Our team members are the heart of what makes us better.
At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The **Experience Ambassador** serves as a consumer advocate and liaison between patients/visitors and physicians and team members. This position captures feedback through proactive patient rounding and reports trends impacting the patient experience. The Experience Ambassador utilizes his/her resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints. This position communicates hospital policies, procedures, and services and safeguards patient rights. The Experience Ambassador provides support to families in crisis and performs all of the functions of the Experience Coordinator.
**Education, Knowledge, Skills and Abilities Required** :
+ High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
+ 3-4 years experience in a customer-oriented position.
+ Ability to work independently in a fast-paced environment.
+ Highly resourceful and efficient with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
+ Proficient in Microsoft Outlook and Office.
+ Notary Public in the State of New Jersey within 6 months of hire.
**Education, Knowledge, Skills and Abilities Preferred** :
+ Associates and/or Bachelor's degree.
+ Patient Advocacy Certification.
+ Bilingual a plus.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
166489
Starting at $28.93 Hourly
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
+ Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
+ Experience: Years of relevant work experience.
+ Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
+ Skills: Demonstrated proficiency in relevant skills and competencies.
+ Geographic Location: Cost of living and market rates for the specific location.
+ Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
+ Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
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Experience Designer

37230 Nashville, Tennessee Cella Inc

Posted 11 days ago

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Job Description

Location: Nashville, TennesseeJob Type: PermanentCompensation Range: $85,000 - 110,000 per yearWe are seeking an Experience Designer to join our team. The ideal candidate will be responsible for creating and executing innovative design concepts, focusing on interactive branded spaces. This role requires a blend of creative ideation, strategic thinking, and strong technical skills in 3D design and visual rendering. You'll work on diverse projects for a variety of clients, from large-scale permanent installations to smaller pop-up designs.Responsibilities:
Concept Development: Generate and refine creative concepts for branded environments, including visual mood boards, story maps, and audience journey maps.
3D and 2D Design: Utilize a variety of software, including SketchUp, Adobe Suite (Photoshop, Illustrator), and rendering tools, to visualize and execute design concepts.
Client Collaboration: Work with the design director to develop the creative vision for projects and present design solutions to clients.
Project Management: Juggle multiple projects, meet deadlines, and collaborate with an interdisciplinary team to ensure a cohesive final product.
Innovation: Integrate technology and interactive elements into designs, contributing to the storytelling and overall user experience.
Qualifications:
A bachelor's degree in Industrial Design, Graphic Design, or a related field.
3-6 years of professional design experience, with a strong focus on 3D and environmental design.
Proficiency in SketchUp, Adobe Creative Suite (Photoshop, Illustrator), and rendering software like Enscape or Vray.
A robust portfolio showcasing a variety of projects, including both 2D and 3D work, with an emphasis on large-scale, semi-permanent or permanent installations.
Excellent communication skills and the ability to articulate design concepts, collaborate with a team, and present to clients.
Benefits:
Medical, Dental, Vision and other benefits will be included!
JOBID: 1099190 #LI-CELLA#LI-KF1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
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Experience Advisor

07753 Robertsville, Ohio Hackensack Meridian Health

Posted 19 days ago

Job Viewed

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Job Description

Our team members are the heart of what makes us better.
At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The **Experience Advisor** serves as the Ombudsman for patients and family members through the consistent application of patient rights and compliance with regulatory, federal and state guidelines. This position tracks, trends, analyzes, reports, and presents qualitative and quantitative data and partners with key stakeholders to develop and implement initiatives to enhance the human experience, improve the delivery of care and services, and minimize risk to the patient, guest, medical center and team members. The position also demonstrates leadership and management of administrative referrals and regulatory analysis. The Experience Advisor serves as a role model, coach, and educator in all matters related to patient rights, service excellence and patient satisfaction. Supports the Experience Ambassador role as needed.
**Education, Knowledge, Skills and Abilities Required** :
+ Bachelor's degree
+ 3 - 5 years of business experience, in either hospital/healthcare, hospitality, experience marketing, customer service and/or communication
+ Excellent customer service and mediation skills
+ Strong analytical and critical thinking skills for problem solving and process improvement
+ Experience developing and implementing action plans to improve consumer satisfaction
+ Experience educating and/or coaching individuals about organizational policy and initiatives
+ Excellent interpersonal, communication, writing, and presentation skills
+ Proficient in Microsoft Outlook and Office Programs
**Education, Knowledge, Skills and Abilities Preferred** :
+ Master's degree.
+ Certification in Patient Advocacy/Experience.
+ Lean Six Sigma.
+ Hospital operations experience.
+ Bilingual a plus.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
168151
Starting at $68,473.60 Annually
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
+ Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
+ Experience: Years of relevant work experience.
+ Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
+ Skills: Demonstrated proficiency in relevant skills and competencies.
+ Geographic Location: Cost of living and market rates for the specific location.
+ Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
+ Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
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