Customer service roles in the US are pivotal in ensuring customer satisfaction and loyalty. These positions often require excellent 47,332 Customer Service jobs in the United States
Help Desk Specialist
Posted 21 days ago
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Job Description
Location: Remote
Job Type: Full-Time
Department: IT Support
Reports To: Help Desk Lead
Job Summary:
We are seeking a highly motivated and tech-savvy Remote Help Desk Specialist to provide exceptional technical support to our distributed workforce. In this role, you will be the first line of contact for resolving IT issues, ensuring users have the tools and assistance they need to stay productive. The ideal candidate is a strong communicator, problem-solver, and thrives in a remote work environment.
Key Responsibilities:
Provide Tier 1 support to end-users via phone, email, chat, or remote tools
Troubleshoot hardware and software issues on Windows, macOS, and mobile devices
Assist with user account management, including password resets, access requests, and onboarding/offboarding tasks
Support collaboration tools such as Microsoft 365, Google Workspace, Zoom, Slack, and VPNs
Escalate complex issues to Tier 2 or appropriate internal teams while maintaining ownership of the ticket
Document all support interactions in a ticketing system (e.g., Zendesk, Freshdesk, or ServiceNow)
Maintain and contribute to IT knowledge base documentation and user guides
Educate users on best practices for security, remote access, and productivity tools
Monitor systems and alerts to proactively identify and resolve issues
Assist with remote deployment and configuration of software and security tools
Qualifications:
Required:
1–3 years of experience in a technical support or help desk role
Strong knowledge of Windows and macOS operating systems
Experience using remote support tools (e.g., TeamViewer, AnyDesk, ConnectWise, or RDP)
Familiarity with cloud-based productivity platforms like Microsoft 365 or Google Workspace
Excellent written and verbal communication skills
Self-motivated and able to work independently in a remote setting
Strong organizational skills and ability to prioritize tasks
Preferred:
Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified: Modern Desktop Administrator
Experience with IT asset management and remote monitoring tools
Understanding of basic networking (IP addressing, DNS, VPN)
Working Conditions:
Fully remote position; must have reliable high-speed internet and a distraction-free workspace
Flexible working hours with some availability for on-call or after-hours support if needed
Occasional virtual team meetings and training sessions required
Company Details
Customer Service
Posted 23 days ago
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Job Description
Description
We are looking for a dedicated Customer Service Representative to join Acrivon Therapeutics, a leading pharmaceutical company. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by providing exceptional service. You will have the opportunity to work on a variety of projects, handling inquiries, resolving issues, and building strong relationships with our valued customers. This position is vital to our company's success as we strive to deliver top-notch service in the pharmaceutical industry.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues with patience and empathy.
Provide information about products, services, and promotions to customers.
Process orders, returns, and exchanges accurately in our system.
Escalate complex issues to the appropriate department for resolution.
Follow up with customers to ensure their satisfaction and gather feedback.
Maintain customer records and update information as needed.
Collaborate with other team members to improve overall customer experience.
Requirements:
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask and prioritize in a fast-paced environment.
Attention to detail and accuracy in data entry and order processing.
Empathy and patience when dealing with customer concerns.
Proficiency in using CRM software and other customer service tools.
Ability to work effectively in a remote team environment.
Flexibility to work non-traditional hours, including evenings and weekends.
Company Details
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