57,037 Customer Service jobs in the United States

We are seeking reliable, tech-savvy, and customer-focused individuals to join our team as Remote Customer Service Representatives. In this role, you will serve as the first point of contact for our clients, providing support, resolving issues, and ensuring customer satisfaction through professional and empathetic communication.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, live chat, or social media.

Identify and resolve customer concerns efficiently and effectively.

Document customer interactions, transactions, comments, and complaints in the CRM system.

Escalate complex issues to the appropriate departments when necessary.

Stay updated on company products, software updates, and policies to better assist customers.

Collaborate with team members and contribute to a positive, supportive remote work environment.

Requirements:

High school diploma or equivalent; college degree preferred.

Previous experience in customer service, technical support, or a related role is a plus.

Excellent communication skills (written and verbal).

Strong problem-solving skills and attention to detail.

Ability to work independently and manage time effectively in a remote environment.

Basic computer proficiency and familiarity with online communication tools and CRM systems.

Benefits:

Competitive pay

Flexible work schedule

Remote work with necessary equipment provided

Opportunities for training and professional development

Supportive team culture and inclusive workplace

Why FSTONE Technologies?

At FSTONE Technologies, you’ll be part of a growing team that embraces innovation and values every employee’s contribution. We provide the tools, training, and support you need to succeed—all from the comfort of your home.

We’re seeking a motivated and friendly Customer Service Representative to join our team. This role is vital in creating a positive first impression and ensuring smooth communication between clients and our team. The ideal candidate is detail-oriented, a strong communicator, and passionate about delivering top-notch service.

Key Responsibilities:

Serve as the first point of contact for clients via phone, email, and online inquiries

Provide timely, accurate, and professional responses to client questions and concerns

Schedule appointments, coordinate showings, and support agent calendars

Maintain and update client records in our CRM system

Collaborate with agents and administrative staff to ensure client needs are met efficiently

Follow up with clients to gather feedback and provide post-transaction support

Qualifications:

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

1+ years of customer service or administrative experience (real estate industry a plus)

Strong verbal and written communication skills

Proficiency with Microsoft Office and CRM platforms (e.g., Follow Up Boss, Salesforce, etc.)

Ability to multitask, prioritize, and stay organized in a fast-paced environment

A friendly, professional demeanor and a team-player attitude

Benefits:

401(k)

Health, dental, vision, and life insurance

Paid time off (PTO)

Flexible schedule

Employee assistance program

Why Join RHM Real Estate Group?

Work with a supportive and driven team

Opportunities for growth and development within the company

Make a meaningful impact on clients during some of the most important decisions of their lives

Competitive compensation and potential performance-based bonuses

If you are passionate about accuracy, organization, and supporting a team committed to excellence, we encourage you to apply for this exciting opportunity at RHM Real Estate Group.

Customer Service Representative Job Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are currently hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Benefits:
Competitive Salary: [Insert salary range or state "Competitive salary based on experience"]
Health & Wellness: Comprehensive health, dental, and vision insurance plans.
Retirement Savings: 401(k) plan with company matching.
Paid Time Off: Generous vacation days, sick leave, and paid holidays.
Professional Development: Opportunities for training, certifications, and career growth.
Work-Life Balance: Flexible work hours and remote work options.
Team Culture: Collaborative and inclusive work environment with team-building activities.
Additional Perks: [e.g., gym membership, wellness programs, tech stipends, etc.]

Overview  
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and resolve customer inquiries will play a crucial role in enhancing customer satisfaction and loyalty. If you are passionate about helping others and possess strong interpersonal skills, we would love to hear from you.

Duties

• Provide outstanding customer service by addressing inquiries and resolving issues promptly.
• Engage in outbound calling to follow up with clients and ensure their needs are met.
• Perform data entry tasks accurately, maintaining up-to-date client records.
• Assist with sales initiatives by identifying opportunities to upsell or cross-sell products and services.
• Handle cash transactions efficiently, ensuring accuracy in cash handling procedures.
• Collaborate with team members to enhance client services and improve overall customer experience.
• Utilize multilingual skills to assist a diverse clientele, if applicable.
• Maintain professionalism in all communications, both written and verbal.

Requirements

• Proven experience in customer service or a related field is preferred.
• Strong sales skills with the ability to identify customer needs and provide appropriate solutions.
• Proficient in data entry with attention to detail for accurate record keeping.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with customers.
• Experience in call center environments is a plus.
• Ability to handle cash transactions responsibly and accurately.
• Multilingual abilities are highly desirable but not mandatory.
• Proficient in office software applications and comfortable using technology for various tasks.

Join our team as a Customer Service Representative and contribute to creating positive experiences for our clients while developing your professional skills in a supportive environment.

We’re seeking a dependable, tech-savvy, and customer-oriented Remote Customer Service Representative to become a key part of our support team. In this fully remote role, you'll assist customers via phone, email, and chat to ensure their needs are met efficiently and professionally. Your primary objective will be to provide an outstanding support experience by resolving issues, answering inquiries, and ensuring customer satisfaction.

• Respond to customer inquiries across multiple remote channels including phone, email, live chat, and social media in a timely and professional manner.
• Troubleshoot issues, provide practical solutions, or escalate when necessary.
• Accurately document all customer interactions within the CRM system.
• Conduct follow-ups to confirm that customer concerns have been resolved.
• Develop and maintain a strong understanding of company products, services, and support tools.
• Achieve or exceed performance metrics such as resolution time, response rate, and customer satisfaction scores.
• Collaborate virtually with team members and other departments to optimize customer experience and internal workflows.

• High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.
• Previous experience in a customer service or support role, preferably in a remote setting.
• Exceptional written and verbal communication skills.
• Proficiency with customer support software and communication tools (e.g., Zendesk, Intercom, Slack, Zoom).
• Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
• Access to a quiet workspace and a stable high-speed internet connection.

• Experience supporting customers in a remote or virtual team environment.
• Familiarity with CRM or help desk systems.
• Bilingual skills (English plus another language) are a strong asset.
• General understanding of the company’s industry or product offerings is advantageous but not required.

• 100% remote work with flexible scheduling
• Competitive compensation
• Health, dental, and vision insurance (if applicable)
• Paid holidays and time off
• Ongoing training and opportunities for career growth
• A collaborative, supportive remote team culture

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers