7,138 Training jobs in the United States

Tesla's Collision Learning & Development team is looking for a curious, engaging, and exceptionally organized Training Coordinator to join our mission. Based at our Fremont, CA Training Center, you will be the organizational backbone for our training programs, supporting a rapidly growing network of internal Collision Centers. You will have direct impact ensuring a world-class learning experience for technicians working with the most advanced EV technology on the planet.

If you thrive in a fast-paced environment, have a passion for flawless execution, and want to be part of a high-performing team, we would love to hear from you.

• Training Coordination & Logistics: Orchestrate all logistics for instructor-led and eLearning programs, including managing training schedules and enrollments, processing purchase orders, and handling material shipments
• LMS Administration: This includes setting up courses and learning paths, enrolling users, troubleshooting technical issues, and providing timely support to our stakeholders
• Process Improvement: Proactively identify opportunities to improve our training operational processes. You will play an active role in developing, communicating, and implementing solutions that enhance the learner experience
• Data & Reporting: Transform training data into actionable insights. You will develop and maintain reports and dashboards to track program performance, measure compliance, and inform strategic decisions
• Stakeholder Communication: Act as a primary point of contact for learners, instructors, and vendors, maintaining clear, consistent, and professional communication to ensure all program activities run smoothly

• 2+ years of experience in a coordination, administrative, or project management role. Direct experience with a Learning Management System (LMS) and familiarity with learning content development and deployment processes preferred
• Exceptional organizational skills, a keen eye for detail, and the ability to manage multiple concurrent projects. Experience with JIRA or Confluence a plus
• A customer-centric mindset with proven experience resolving learner issues, managing training outreach communications, and actioning program feedback
• Proficiency with the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Experience creating reports or dashboards using Excel preferred
• Ability to travel up to 25% (domestically and internationally) based on business needs
• This position requires the ability to occasionally lift up to 50 lbs.

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $ paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation: 33.84 - 48.79/hour + cash and stock awards + benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla's Collision Learning & Development team is looking for a curious, engaging, and exceptionally organized Training Coordinator to join our mission. Based at our Fremont, CA Training Center, you will be the organizational backbone for our training programs, supporting a rapidly growing network of internal Collision Centers. You will have direct impact ensuring a world-class learning experience for technicians working with the most advanced EV technology on the planet.

If you thrive in a fast-paced environment, have a passion for flawless execution, and want to be part of a high-performing team, we would love to hear from you.

• Training Coordination & Logistics: Orchestrate all logistics for instructor-led and eLearning programs, including managing training schedules and enrollments, processing purchase orders, and handling material shipments
• LMS Administration: This includes setting up courses and learning paths, enrolling users, troubleshooting technical issues, and providing timely support to our stakeholders
• Process Improvement: Proactively identify opportunities to improve our training operational processes. You will play an active role in developing, communicating, and implementing solutions that enhance the learner experience
• Data & Reporting: Transform training data into actionable insights. You will develop and maintain reports and dashboards to track program performance, measure compliance, and inform strategic decisions
• Stakeholder Communication: Act as a primary point of contact for learners, instructors, and vendors, maintaining clear, consistent, and professional communication to ensure all program activities run smoothly

• 2+ years of experience in a coordination, administrative, or project management role. Direct experience with a Learning Management System (LMS) and familiarity with learning content development and deployment processes preferred
• Exceptional organizational skills, a keen eye for detail, and the ability to manage multiple concurrent projects. Experience with JIRA or Confluence a plus
• A customer-centric mindset with proven experience resolving learner issues, managing training outreach communications, and actioning program feedback
• Proficiency with the Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Experience creating reports or dashboards using Excel preferred
• Ability to travel up to 25% (domestically and internationally) based on business needs
• This position requires the ability to occasionally lift up to 50 lbs.

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $ paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

We Go Beyond

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional onsite expectations.

• Partner with internal teams, SMEs, business leaders, and external BPO training managers to identify training needs and implement scalable learning solutions.
• Design and manage training programs across in-house and BPO teams, ensuring alignment with company goals, brand standards, and performance expectations.
• Conduct training needs assessments using instructional design methodologies (e.g., ADDIE) to propose the most effective learning strategies.
• Build and maintain collaborative relationships with BPO training teams, providing guidance, coaching, and ongoing communication to ensure consistency in delivery and content.
• Develop, facilitate, and support learning programs including classroom training, webinars, online courses, and workshops across various platforms and geographies.
• Create, update, and manage training curricula and knowledge content in coordination with internal and BPO partners.
• Provide onboarding and upskilling support for BPO trainers, including train-the-trainer sessions, shadowing, and curriculum walkthroughs.
• Monitor and report the performance of training programs and learner engagement, including tracking KPIs, course completions, and feedback loops for both internal and outsourced teams.
• Lead regular check-ins and syncs with BPO training leads to share best practices, address challenges, and align on learning objectives and updates.
• Evaluate the effectiveness of training using metrics and data analysis, and present recommendations to stakeholders for continuous improvement.
• Support the development and execution of leadership and management training initiatives across BPO and internal operations.
• Facilitate communication and alignment between business units, BPO operations, and the internal training function to drive strategic priorities.
• Manage learning content and updates across internal and external knowledge bases and LMS platforms.
• Identify and recommend process improvements and innovations in training methods to meet evolving business and learner needs.
• Support the Training Manager with strategic initiatives, reporting, and ongoing performance coaching for the training team.
• Stay current with industry trends and evolving training technologies to maintain a future-forward learning culture.
• Ensure all training programs follow compliance and organizational policies.
• Perform other duties as assigned by management.

• Bachelor’s degree in Education, Organizational Development, Human Resources, or related field.
• 3–5 years of experience in learning and development, including experience managing or collaborating with BPO or remote training teams.
• Strong knowledge of instructional design methodologies and adult learning principles (e.g., ADDIE).
• Proven success in facilitating training across multiple channels and geographies.
• Experience developing trainer enablement materials and managing remote trainer performance.
• Exceptional communication and interpersonal skills, with the ability to influence across cultures and time zones.
• Ability to analyze training data, assess impact, and present actionable insights to stakeholders.
• Proficiency with learning technologies, authoring tools (e.g., Articulate, Rise, Canva), and learning management systems (LMS).
• Organized, detail-oriented, and capable of managing multiple projects and priorities in a fast-paced environment.
• Experience supporting customer service, operations, or sales training in a BPO environment is a plus.

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting‑edge technology. From building award‑winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

• 401k (6% match)
• Flexible Schedules
• Onsite Health Clinic
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
• And More…
• Benefits vary based on position, tenure, location, and employee election

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

2 days ago Be among the first 25 applicants

We Go Beyond:

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on site expectations.

• Partner with internal teams, SMEs, business leaders, and external BPO training managers to identify training needs and implement scalable learning solutions.
• Design and manage training programs across in-house and BPO teams, ensuring alignment with company goals, brand standards, and performance expectations.
• Conduct training needs assessments using instructional design methodologies (e.g., ADDIE) to propose the most effective learning strategies.
• Build and maintain collaborative relationships with BPO training teams, providing guidance, coaching, and ongoing communication to ensure consistency in delivery and content.
• Develop, facilitate, and support learning programs including classroom training, webinars, online courses, and workshops across various platforms and geographies.
• Create, update, and manage training curricula and knowledge content in coordination with internal and BPO partners.
• Provide onboarding and upskilling support for BPO trainers, including train-the-trainer sessions, shadowing, and curriculum walkthroughs.
• Monitor and report the performance of training programs and learner engagement, including tracking KPIs, course completions, and feedback loops for both internal and outsourced teams.
• Lead regular check-ins and syncs with BPO training leads to share best practices, address challenges, and align on learning objectives and updates.
• Evaluate the effectiveness of training using metrics and data analysis, and present recommendations to stakeholders for continuous improvement.
• Support the development and execution of leadership and management training initiatives across BPO and internal operations.
• Facilitate communication and alignment between business units, BPO operations, and the internal training function to drive strategic priorities.
• Manage learning content and updates across internal and external knowledge bases and LMS platforms.
• Identify and recommend process improvements and innovations in training methods to meet evolving business and learner needs.
• Support the Training Manager with strategic initiatives, reporting, and ongoing performance coaching for the training team.
• Stay current with industry trends and evolving training technologies to maintain a future-forward learning culture.
• Ensure all training programs follow compliance and organizational policies.
• Perform other duties as assigned by management.

• Bachelor’s degree in Education, Organizational Development, Human Resources, or related field.
• 3–5 years of experience in learning and development, including experience managing or collaborating with BPO or remote training teams.
• Strong knowledge of instructional design methodologies and adult learning principles (e.g., ADDIE).
• Proven success in facilitating training across multiple channels and geographies.
• Experience developing trainer enablement materials and managing remote trainer performance.
• Exceptional communication and interpersonal skills, with the ability to influence across cultures and time zones.
• Ability to analyze training data, assess impact, and present actionable insights to stakeholders.
• Proficiency with learning technologies, authoring tools (e.g., Articulate, Rise, Canva), and learning management systems (LMS).
• Organized, detail-oriented, and capable of managing multiple projects and priorities in a fast-paced environment.
• Experience supporting customer service, operations, or sales training in a BPO environment is a plus.

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

• 401k (6% match)
• Flexible Schedules
• Onsite Health Clinic
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
• And More…
• Benefits vary based on position, tenure, location, and employee election

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person's individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on site expectations.

• Partner with internal teams, SMEs, business leaders, and external BPO training managers to identify training needs and implement scalable learning solutions.
• Design and manage training programs across in-house and BPO teams, ensuring alignment with company goals, brand standards, and performance expectations.
• Conduct training needs assessments using instructional design methodologies (e.g., ADDIE) to propose the most effective learning strategies.
• Build and maintain collaborative relationships with BPO training teams, providing guidance, coaching, and ongoing communication to ensure consistency in delivery and content.
• Develop, facilitate, and support learning programs including classroom training, webinars, online courses, and workshops across various platforms and geographies.
• Create, update, and manage training curricula and knowledge content in coordination with internal and BPO partners.
• Provide onboarding and upskilling support for BPO trainers, including train-the-trainer sessions, shadowing, and curriculum walkthroughs.
• Monitor and report the performance of training programs and learner engagement, including tracking KPIs, course completions, and feedback loops for both internal and outsourced teams.
• Lead regular check-ins and syncs with BPO training leads to share best practices, address challenges, and align on learning objectives and updates.
• Evaluate the effectiveness of training using metrics and data analysis, and present recommendations to stakeholders for continuous improvement.
• Support the development and execution of leadership and management training initiatives across BPO and internal operations.
• Facilitate communication and alignment between business units, BPO operations, and the internal training function to drive strategic priorities.
• Manage learning content and updates across internal and external knowledge bases and LMS platforms.
• Identify and recommend process improvements and innovations in training methods to meet evolving business and learner needs.
• Support the Training Manager with strategic initiatives, reporting, and ongoing performance coaching for the training team.
• Stay current with industry trends and evolving training technologies to maintain a future-forward learning culture.
• Ensure all training programs follow compliance and organizational policies.
• Perform other duties as assigned by management.

• Bachelor’s degree in Education, Organizational Development, Human Resources, or related field.
• 3–5 years of experience in learning and development, including experience managing or collaborating with BPO or remote training teams.
• Strong knowledge of instructional design methodologies and adult learning principles (e.g., ADDIE).
• Proven success in facilitating training across multiple channels and geographies.
• Experience developing trainer enablement materials and managing remote trainer performance.
• Exceptional communication and interpersonal skills, with the ability to influence across cultures and time zones.
• Ability to analyze training data, assess impact, and present actionable insights to stakeholders.
• Proficiency with learning technologies, authoring tools (e.g., Articulate, Rise, Canva), and learning management systems (LMS).
• Organized, detail-oriented, and capable of managing multiple projects and priorities in a fast-paced environment.
• Experience supporting customer service, operations, or sales training in a BPO environment is a plus.

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

• 401k (6% match)
• Flexible Schedules
• Onsite Health Clinic
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
• And More…
• Benefits vary based on position, tenure, location, and employee election

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Back to Beyond Careers

Join to apply for the Learning & Development Lead - BPO Training role at Bed Bath & Beyond, Inc.

This position is eligible for remote work and is open to employees in the following states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. Occasional on‑site expectations may apply.

• Partner with internal teams, SMEs, business leaders, and external BPO training managers to identify training needs and implement scalable learning solutions.
• Design and manage training programs across in‑house and BPO teams, ensuring alignment with company goals, brand standards, and performance expectations.
• Conduct training needs assessments using instructional design methodologies (e.g., ADDIE) to propose the most effective learning strategies.
• Build and maintain collaborative relationships with BPO training teams, providing guidance, coaching, and ongoing communication to ensure consistency in delivery and content.
• Develop, facilitate, and support learning programs including classroom training, webinars, online courses, and workshops across various platforms and geographies.
• Create, update, and manage training curricula and knowledge content in coordination with internal and BPO partners.
• Provide onboarding and upskilling support for BPO trainers, including train‑the‑trainer sessions, shadowing, and curriculum walkthroughs.
• Monitor and report the performance of training programs and learner engagement, including tracking KPIs, course completions, and feedback loops for both internal and outsourced teams.
• Lead regular check‑ins and syncs with BPO training leads to share best practices, address challenges, and align on learning objectives and updates.
• Evaluate the effectiveness of training using metrics and data analysis, and present recommendations to stakeholders for continuous improvement.
• Support the development and execution of leadership and management training initiatives across BPO and internal operations.
• Facilitate communication and alignment between business units, BPO operations, and the internal training function to drive strategic priorities.
• Manage learning content and updates across internal and external knowledge bases and LMS platforms.
• Identify and recommend process improvements and innovations in training methods to meet evolving business and learner needs.
• Support the Training Manager with strategic initiatives, reporting, and ongoing performance coaching for the training team.
• Stay current with industry trends and evolving training technologies to maintain a future‑forward learning culture.
• Ensure all training programs follow compliance and organizational policies.
• Perform other duties as assigned by management.

• Bachelor’s degree in Education, Organizational Development, Human Resources, or related field.
• 3–5 years of experience in learning and development, including experience managing or collaborating with BPO or remote training teams.
• Strong knowledge of instructional design methodologies and adult learning principles (e.g., ADDIE).
• Proven success in facilitating training across multiple channels and geographies.
• Experience developing trainer enablement materials and managing remote trainer performance.
• Exceptional communication and interpersonal skills, with the ability to influence across cultures and time zones.
• Ability to analyze training data, assess impact, and present actionable insights to stakeholders.
• Proficiency with learning technologies, authoring tools (e.g., Articulate, Rise, Canva), and learning management systems (LMS).
• Organized, detail‑oriented, and capable of managing multiple projects and priorities in a fast‑paced environment.
• Experience supporting customer service, operations, or sales training in a BPO environment is a plus.

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non‑job‑related characteristic protected by law.

• 401(k) (6% match)
• Flexible schedules
• On‑site health clinic
• Tuition reimbursement, leadership development program, & mentorship program
• On‑site fitness center
• Employee resource groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women in Tech)
• And more…
• Benefits vary based on position, tenure, location, and employee election

This position requires you to sit, stand, and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping, and reaching are also frequently required.

We Go Beyond

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on‑site expectations.

• Partner with internal teams, SMEs, business leaders, and external BPO training managers to identify training needs and implement scalable learning solutions.
• Design and manage training programs across in‑house and BPO teams, ensuring alignment with company goals, brand standards, and performance expectations.
• Conduct training needs assessments using instructional design methodologies (e.g., ADDIE) to propose the most effective learning strategies.
• Build and maintain collaborative relationships with BPO training teams, providing guidance, coaching, and ongoing communication to ensure consistency in delivery and content.
• Develop, facilitate, and support learning programs including classroom training, webinars, online courses, and workshops across various platforms and geographies.
• Create, update, and manage training curricula and knowledge content in coordination with internal and BPO partners.
• Provide onboarding and upskilling support for BPO trainers, including train‑the‑trainer sessions, shadowing, and curriculum walkthroughs.
• Monitor and report the performance of training programs and learner engagement, including tracking KPIs, course completions, and feedback loops for both internal and outsourced teams.
• Lead regular check‑ins and syncs with BPO training leads to share best practices, address challenges, and align on learning objectives and updates.
• Evaluate the effectiveness of training using metrics and data analysis, and present recommendations to stakeholders for continuous improvement.
• Support the development and execution of leadership and management training initiatives across BPO and internal operations.
• Facilitate communication and alignment between business units, BPO operations, and the internal training function to drive strategic priorities.
• Manage learning content and updates across internal and external knowledge bases and LMS platforms.
• Identify and recommend process improvements and innovations in training methods to meet evolving business and learner needs.
• Support the Training Manager with strategic initiatives, reporting, and ongoing performance coaching for the training team.
• Stay current with industry trends and evolving training technologies to maintain a future‑forward learning culture.
• Ensure all training programs follow compliance and organizational policies.
• Perform other duties as assigned by management.

• Bachelor’s degree in Education, Organizational Development, Human Resources, or related field.
• 3–5 years of experience in learning and development, including experience managing or collaborating with BPO or remote training teams.
• Strong knowledge of instructional design methodologies and adult learning principles (e.g., ADDIE).
• Proven success in facilitating training across multiple channels and geographies.
• Experience developing trainer enablement materials and managing remote trainer performance.
• Exceptional communication and interpersonal skills, with the ability to influence across cultures and time zones.
• Ability to analyze training data, assess impact, and present actionable insights to stakeholders.
• Proficiency with learning technologies, authoring tools (e.g., Articulate, Rise, Canva), and learning management systems (LMS).
• Organized, detail‑oriented, and capable of managing multiple projects and priorities in a fast‑paced environment.
• Experience supporting customer service, operations, or sales training in a BPO environment is a plus.

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non‑job‑related characteristic protected by law.

• 401k (6% match)
• Flexible Schedules
• Onsite Health Clinic
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
• And More…
• Benefits vary based on position, tenure, location, and employee election.

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Join to apply for the Learning & Development Lead - BPO Training role at Bed Bath & Beyond, Inc.

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on site expectations.

• Partner with internal teams, SMEs, business leaders, and external BPO training managers to identify training needs and implement scalable learning solutions.
• Design and manage training programs across in-house and BPO teams, ensuring alignment with company goals, brand standards, and performance expectations.
• Conduct training needs assessments using instructional design methodologies (e.g., ADDIE) to propose the most effective learning strategies.
• Build and maintain collaborative relationships with BPO training teams, providing guidance, coaching, and ongoing communication to ensure consistency in delivery and content.
• Develop, facilitate, and support learning programs including classroom training, webinars, online courses, and workshops across various platforms and geographies.
• Create, update, and manage training curricula and knowledge content in coordination with internal and BPO partners.
• Provide onboarding and upskilling support for BPO trainers, including train-the-trainer sessions, shadowing, and curriculum walkthroughs.
• Monitor and report the performance of training programs and learner engagement, including tracking KPIs, course completions, and feedback loops for both internal and outsourced teams.
• Lead regular check-ins and syncs with BPO training leads to share best practices, address challenges, and align on learning objectives and updates.
• Evaluate the effectiveness of training using metrics and data analysis, and present recommendations to stakeholders for continuous improvement.
• Support the development and execution of leadership and management training initiatives across BPO and internal operations.
• Facilitate communication and alignment between business units, BPO operations, and the internal training function to drive strategic priorities.
• Manage learning content and updates across internal and external knowledge bases and LMS platforms.
• Identify and recommend process improvements and innovations in training methods to meet evolving business and learner needs.
• Support the Training Manager with strategic initiatives, reporting, and ongoing performance coaching for the training team.
• Stay current with industry trends and evolving training technologies to maintain a future-forward learning culture.
• Ensure all training programs follow compliance and organizational policies.
• Perform other duties as assigned by management.

• Bachelor’s degree in Education, Organizational Development, Human Resources, or related field.
• 3–5 years of experience in learning and development, including experience managing or collaborating with BPO or remote training teams.
• Strong knowledge of instructional design methodologies and adult learning principles (e.g., ADDIE).
• Proven success in facilitating training across multiple channels and geographies.
• Experience developing trainer enablement materials and managing remote trainer performance.
• Exceptional communication and interpersonal skills, with the ability to influence across cultures and time zones.
• Ability to analyze training data, assess impact, and present actionable insights to stakeholders.
• Proficiency with learning technologies, authoring tools (e.g., Articulate, Rise, Canva), and learning management systems (LMS).
• Organized, detail-oriented, and capable of managing multiple projects and priorities in a fast-paced environment.
• Experience supporting customer service, operations, or sales training in a BPO environment is a plus.

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

• 401k (6% match)
• Flexible Schedules
• Onsite Health Clinic
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
• And More…
• Benefits vary based on position, tenure, location, and employee election.

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Join to apply for the Learning & Development Lead - BPO Training role at Bed Bath & Beyond, Inc.

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals. This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on‑site expectations.

• Partner with internal teams, SMEs, business leaders, and external BPO training managers to identify training needs and implement scalable learning solutions.
• Design and manage training programs across in‑house and BPO teams, ensuring alignment with company goals, brand standards, and performance expectations.
• Conduct training needs assessments using instructional design methodologies (e.g., ADDIE) to propose the most effective learning strategies.
• Build and maintain collaborative relationships with BPO training teams, providing guidance, coaching, and ongoing communication to ensure consistency in delivery and content.
• Develop, facilitate, and support learning programs including classroom training, webinars, online courses, and workshops across various platforms and geographies.
• Create, update, and manage training curricula and knowledge content in coordination with internal and BPO partners.
• Provide onboarding and upskilling support for BPO trainers, including train‑the‑trainer sessions, shadowing, and curriculum walkthroughs.
• Monitor and report the performance of training programs and learner engagement, including tracking KPIs, course completions, and feedback loops for both internal and outsourced teams.
• Lead regular check‑ins and syncs with BPO training leads to share best practices, address challenges, and align on learning objectives and updates.
• Evaluate the effectiveness of training using metrics and data analysis, and present recommendations to stakeholders for continuous improvement.
• Support the development and execution of leadership and management training initiatives across BPO and internal operations.
• Facilitate communication and alignment between business units, BPO operations, and the internal training function to drive strategic priorities.
• Manage learning content and updates across internal and external knowledge bases and LMS platforms.
• Identify and recommend process improvements and innovations in training methods to meet evolving business and learner needs.
• Support the Training Manager with strategic initiatives, reporting, and ongoing performance coaching for the training team.
• Stay current with industry trends and evolving training technologies to maintain a future‑forward learning culture.
• Ensure all training programs follow compliance and organizational policies.
• Perform other duties as assigned by management.

• Bachelor’s degree in Education, Organizational Development, Human Resources, or related field.
• 3–5 years of experience in learning and development, including experience managing or collaborating with BPO or remote training teams.
• Strong knowledge of instructional design methodologies and adult learning principles (e.g., ADDIE).
• Proven success in facilitating training across multiple channels and geographies.
• Experience developing trainer enablement materials and managing remote trainer performance.
• Exceptional communication and interpersonal skills, with the ability to influence across cultures and time zones.
• Ability to analyze training data, assess impact, and present actionable insights to stakeholders.
• Proficiency with learning technologies, authoring tools (e.g., Articulate, Rise, Canva), and learning management systems (LMS).
• Organized, detail‑oriented, and capable of managing multiple projects and priorities in a fast‑paced environment.
• Experience supporting customer service, operations, or sales training in a BPO environment is a plus.

It is our policy to provide equal employment opportunity for all applicants and associates. This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non‑job‑related characteristic protected by law.

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting‑edge technology. From building award‑winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

• 401k (6% match)
• Flexible Schedules
• Onsite Health Clinic
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women’s Network, Women In Tech)
• And More…
• Benefits vary based on position, tenure, location, and employee election

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.