Amazon Brand Manager
Posted 4 days ago
Job Viewed
Job Description
About the job Amazon Brand Manager Our client, a dynamic Amazon FBA business, selling products in Retail Building Materials and Garden Equipment categories, is looking for a talented and experienced Amazon Brand Manager to join their team for a full time remote job. As a Brand Manager you will play a pivotal role in curating, organizing, and optimizing product data to ensure an exceptional online shopping experience. You will work on improving sales through maintaining accurate and engaging product listings, managing promotions and deals, optimising SEO and analysing performance. Your attention to detail, strategic mindset, and technical proficiency will be essential in driving sales and enhancing customer satisfaction.Key Responsibilities:* Oversee the end-to-end management of the product catalog, ensuring accurate and up-to-date product information, including descriptions, images, pricing, and attributes.* Regularly audit and optimize product listings to enhance discoverability, relevance, and searchability.* Coordinate with vendors and internal teams to onboard new products, ensuring timely and accurate data integration.* Collaborate with copywriters, designers, and photographers to create compelling product content, including descriptions, images, and videos.* Continuously improve product content to enhance customer engagement, conversion rates, and SEO performance.* Conduct regular quality checks and audits to identify and resolve data discrepancies, errors, and inconsistencies.Performance Analysis and Optimization:* Monitor key performance metrics related to product visibility, conversion rates, and customer feedback.* Analyze data trends and user behavior to identify opportunities for catalog optimization and enhancement.Cross-Functional Collaboration:* Collaborate with merchandising, marketing, and sales teams to align product catalog strategies with business objectives and promotional campaigns.* Provide support and guidance to internal stakeholders on catalog-related initiatives, tools, and processes.* Serve as a subject matter expert on e-commerce catalog management, providing insights and recommendations to drive business growth.Qualifications:* Bachelor's degree in business, marketing, e-commerce, or related field.* Proven experience as a Brand Manager or similar role, specifically within the Amazon FBA marketplace. * Strong understanding of product data management systems, e-commerce platforms, and content management tools.* Proficiency in data analysis and interpretation, with the ability to derive actionable insights.* Excellent organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.* Strong communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.* Familiarity with SEO best practices, digital merchandising principles, and user experience optimization techniques.* Experience with product information management (PIM) systems and content syndication platforms is a plus.What We Offer:*Full time remote work, flexible working hours (4 hours overlap between 6am and 2pm EST is required).* Positive and supportive work environment with opportunities for growth and advancement.* Opportunities for professional growth and development.* Competitive salary and performance-based incentives.* Paid time off, including vacation, sick leave, and holidays.If you are passionate about e-commerce, data-driven decision-making, and delivering exceptional online shopping experiences, we invite you to join the company's dynamic team as a Brand Manager. This role offers the opportunity to drive innovation, shape customer engagement strategies, and contribute to the success of the company's growing e-commerce business. Apply now to be part of the journey towards excellence in digital retail!
Sales Analyst, Amazon
Posted 9 days ago
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Job Description
Sales Analyst, Amazon
City: Parsippany
We are Reckitt
Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
Sales
Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.
About the role
The Sales Analyst, Amazon is responsible for supporting the Sales Director, Head of Ecommerce, and Key Account Managers by leveraging data to drive in market implementation and seamless execution on Amazon and Ecommerce Customer initiatives. Key areas of responsibility include supporting the team in identifying and finding solutions to close in market 4P gaps, working to optimize customer inventory levels and forecasting, and leverage category POS data to provide insights that allow us to grow our business. The Sales Analyst will also have a strong opportunity to work closely with the team on maximizing customer efficiency and customer sales. The Sales Analyst, Amazon will report directly to the Head of Ecommerce.
Your responsibilities
• Utilize in-depth data analysis of sales trends to analyze performance against competition within the category
• Manage a Trade Budget and keep track of promotions along with post-promotional analysis
• Work with the Key Account Manager to build a supply tracker to track fill-rates and build a forecast tool for Amazon
• Utilize analytical and communication skills to report out performance drivers
• Assist in optimizing operational initiatives to maximize Net Revenue
• Must have a strong understanding of CPG sales management – Amazon experience is preferred
• Manage item attribution process to assist in proper category analysis
• Compile competitive analysis of promotions and provide recommendations to retain/grow market share
• Support Cross Functional teams to optimize on-site consumer experience
• Have strong analytical skills and experience working in Microsoft Excel and PowerBI
The experience we're looking for
• 4 year college degree
• 2 years’ experience and proven knowledge/understanding of Syndicated Data
• Some direct Sales and/or Brand Management experience with cross functional exposure to other Business Operations preferred
• Must be able to demonstrate ability to independently conduct in-depth data analysis AND use the data to develop strong, persuasive selling stories
• Good understanding of Customer Management Process
• Strong oral, written communication, and presentation skills
• Proficient in Microsoft Office (Strong at Microsoft Excel & PowerPoint)
• Detail oriented with strong organizational skills and ability to successfully multi-task
• Good interpersonal and time management skills. Must enjoy working in a dynamic, fast-paced environment
• Knowledge of Consumer-packaged goods industry
• Strong Ecommerce understanding. Amazon experience is a plus
#LI-Hybrid
The skills for success
Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, Strategy Execution, Operational Excellence.
What we offer
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
US salary ranges
USD $80,000.00 - $120,000.00
US pay transparency
The base salary range for this role will vary based on experience in job and industry, training and education, skills relevant to the position, and other factors permitted by law. In addition to the base salary, the position is eligible for an annual discretionary bonus, which is subject to change each year.
Reckitt offers eligible employees competitive benefits including medical, prescription, dental, vision, and life and disability insurance; paid time off for vacation, sick and Company recognized holidays; a 401(k) plan; 16-week paid parental leave or 26 weeks for the birthing parent; adoption and fertility support; tuition reimbursement; discounts; and much more. Our compensation and benefits packages aim to give our talent the reward, protection, and peace of mind they deserve.
If reasonable accommodation is needed to complete your application, please contact Reckitt is committed to the full inclusion of all qualified individuals.
Equality
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Nearest Major Market: New York City
Nearest Secondary Market: Newark
Job Segment: Counseling, Nutrition, Healthcare
Senior UX Design Manager, Amazon Customer Service
Posted 2 days ago
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Job Description
Senior UX Design Manager, Amazon Customer Service Job ID: 3047531 | Services LLC We're Amazon's Customer Engagement Technology Team, and our mission is to design Earth's best customer service, where every interaction is intuitive, effortless, seamless, and empathetic. When our customers have problems, we make solutions effortless, and when they need additional help, we ensure the best possible human support through industry-leading tools. We innovate relentlessly, spending time in contact centers, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon. This role is for a hands-on UX design leader who enables a team of talented UX designers to deliver bar-raising experiences for customers around the world. In this role, you will drive UX strategy across multiple user experiences, creating roadmaps and determining priorities for your team. You will partner closely with product and tech leaders, using quantitative and qualitative evidence to inform and guide UX direction. The right candidate will coach their team from a deep understanding of UX best practices, and embody a nimble, creative, and pragmatic approach that pushes the boundaries of agile UX. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions. Key job responsibilities - A role model, mentor, and motivator. - Leads with deep empathy for our customers, our customer service associates, and team members. - Ensures creative quality through the methods and mechanisms set in motion. - Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration. - Experience presenting design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same. - Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment. - Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives. - Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise. A day in the life The role involves close partnership with senior product managers, tech leaders, and partner teams to deliver high-impact design work at a global scale. The design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest design standards, while relentlessly advocating for high-quality customer experiences. About the team The Customer Service UX team comprises a diverse group of UX designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life. BASIC QUALIFICATIONS - 12+ years of design experience - 7+ years of leading multi-disciplinary Design teams (ie. visual design, interaction design, user research, etc.) experience - Experience in life cycle design projects from design strategy through execution - Deep curiosity about and familiarity with generative AI PREFERRED QUALIFICATIONS - Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals) - Experience in ownership of projects and communicating timelines and executing independently Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162,300/year in our lowest geographic market up to $268,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
Senior UX Design Manager, Amazon Customer Service
Posted today
Job Viewed
Job Description
Senior UX Design Manager, Amazon Customer Service Job ID: 3047531 | Amazon.com Services LLC We're Amazon's Customer Engagement Technology Team, and our mission is to design Earth's best customer service, where every interaction is intuitive, effortless, seamless, and empathetic. When our customers have problems, we make solutions effortless, and when they need additional help, we ensure the best possible human support through industry-leading tools. We innovate relentlessly, spending time in contact centers, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon. This role is for a hands-on UX design leader who enables a team of talented UX designers to deliver bar-raising experiences for customers around the world. In this role, you will drive UX strategy across multiple user experiences, creating roadmaps and determining priorities for your team. You will partner closely with product and tech leaders, using quantitative and qualitative evidence to inform and guide UX direction. The right candidate will coach their team from a deep understanding of UX best practices, and embody a nimble, creative, and pragmatic approach that pushes the boundaries of agile UX. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions. Key job responsibilities - A role model, mentor, and motivator. - Leads with deep empathy for our customers, our customer service associates, and team members. - Ensures creative quality through the methods and mechanisms set in motion. - Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration. - Experience presenting design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same. - Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment. - Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives. - Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise. A day in the life The role involves close partnership with senior product managers, tech leaders, and partner teams to deliver high-impact design work at a global scale. The design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest design standards, while relentlessly advocating for high-quality customer experiences. About the team The Customer Service UX team comprises a diverse group of UX designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life. BASIC QUALIFICATIONS - 12+ years of design experience - 7+ years of leading multi-disciplinary Design teams (ie. visual design, interaction design, user research, etc.) experience - Experience in life cycle design projects from design strategy through execution - Deep curiosity about and familiarity with generative AI PREFERRED QUALIFICATIONS - Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals) - Experience in ownership of projects and communicating timelines and executing independently Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162,300/year in our lowest geographic market up to $268,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr
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