66,673 Customer Experience Specialist jobs in the United States
Customer Experience Specialist
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Job Description
ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.
Responsibilities include:
- Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
- Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
- Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
- Reads and understands all program standards and accreditation policies and procedures.
- Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
- Revises policies and control documents, as assigned.
Job Requirements:
- Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
- Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
- Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
- Strong oral and written communication skills a must, as are attention to detail and organizational skills.
This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.
At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
Customer Experience Specialist
Posted today
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Job Description
Start your career with a leader in mortgage lending.
We’re looking for a motivated and customer-focused individual to join our team as a Customer Experience Specialist I. This entry-level role operates in a fast-paced call center environment and plays a vital part in guiding customers through the loan origination process—from initial contact to closing.
What You’ll Do- Serve as the primary point of contact for customers after their licensed discussion with a loan officer.
- Receive and respond to high-volume inbound calls, outbound calls, and text messages (with express consent).
- Provide exceptional service for mortgage loan inquiries, ensuring clarity, empathy, and professionalism.
- Manage a pipeline of up to 75 active loans, handling approximately 60 loans per week and up to 30 calls per day.
- Perform routine data entry, document validation, and customer follow-ups.
- Communicate with internal teams, consumers, and authorized third parties via phone, email, and chat.
- Monitor work queues and proactively intervene to maintain workflow efficiency.
- Collaborate with multiple departments to resolve issues and expedite loan processing.
- Conduct basic research to resolve customer inquiries, escalating complex issues to associates or supervisors.
- Meet established production and quality standards while adhering to company policies and procedures.
- Demonstrate behaviors aligned with our organizational values and culture.
- Experience:
- Minimum 1 year in the mortgage industry or a related customer service role.
- Strong phone presence and customer service skills.
- Skills & Qualifications:
- Excellent critical thinking, problem-solving, and sound judgment.
- Strong attention to detail and ability to work independently.
- Effective time management and multitasking skills.
- Clear and professional communication—both written and verbal.
- Proficiency in Microsoft Office and mainstream applications (Google Suite, etc.).
- Assessment score of 50+ preferred.
- Education:
- High school diploma or equivalent required.
This is more than just a customer service role—it’s a chance to build a career in the mortgage industry with a company that values your growth. You’ll be helping people achieve homeownership while developing skills that open doors to long-term success.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Saint Louis,MO.
Application Deadline
This position is anticipated to close on Oct 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global ServicesWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Customer Experience Specialist
Posted today
Job Viewed
Job Description
Welcome to ROKA - an independent performance eyewear brand born in Austin, Texas. We've redefined what everyday eyewear can be by infusing cutting-edge sport performance technology into prescription glasses and sunglasses built for real life. Whether you're training, running, cycling, or tackling your daily grind; if you move, we've built eyewear that moves with you.
ROKA is looking to add an experienced Customer Experience Specialist with exceptional communication skills, proven expertise, and the passion to elevate our customer interactions to the next level.
You will serve as a primary point of contact for customers and play a critical role in delivering a seamless, high-quality experience. This position involves frequent, direct communication with customers over the phone, via email, and through chat. Including, but not limited to, processing orders, handling returns and exchanges, and assisting with warranty requests.
Responsibilities:
- Serve as a primary point of contact for customers, providing support via phone, email, and live chat throughout the entire customer journey.
- Support customer inquiries with accuracy and efficiency
- Deliver an exceptional customer experience by understanding customer needs, addressing concerns, and providing clear, empathetic solutions
- Handle high-volume, real-time customer interactions while maintaining professionalism and attention to detail
- Maintain up-to-date knowledge of ROKA products to provide informed recommendations and guidance
- Identify trends in customer feedback and provide actionable insights to leadership for continuous improvement
Must Haves:
- Experience:
- 5+ years of relevant customer service experience
- Experience at a Direct to Consumer Brand is a plus
- Proven ability to manage high-volume, multi-channel customer communication (phone, email, chat).
- Demonstration of a high level of organization with very strong attention to detail.
- Experience resolving complex inquiries and escalations with professionalism and empathy.
- Skills:
- Strong verbal and written communication skills, including "modern" communication skills - email, text, cell phone but knows when to pick up the phone or walk down the hall to communicate.
- Proven positive attitude with ability to quickly and thoroughly solve problems for customers when things don't go 100% as planned.
- Strong work ethic with a high level of empathy, energy, and enthusiasm
- Self-starter who is able to problem-solve independently and comfortably execute at a high level
- Experience with Customer Service Platforms, Gorgias a plus
- Eager to learn our catalog and technology inside and out to offer product advice and help customers understand what makes our products different
- Ability to clearly articulate goals and objectives to peers and drive job performance.
Work Location:
ROKA is located in Austin, TX, USA. The Company is on a hybrid work schedule. Candidates must be prepared to work on-site as often as needed per the Department's business needs. Remote candidates will not be considered for this position.
Benefits Include:
- Health, dental, vision & FSA, employer paid life insurance
- Vacation and sick leave
- 401(k) with match
- Gym membership stipend
- Paid maternity and paternity leave
- Employee and industry discounts
- Fun and casual but high performance atmosphere
Customer Experience Specialist
Posted today
Job Viewed
Job Description
A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".
Compensation and Benefits (dependent on the franchise owner):
- Competitive pay based on experience and with possible opportunities for bonuses!
- Paid training!
- Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run on weeknights from 3-7 pm and on weekends during the morning hours.
The Position: The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Your Typical Responsibilities:
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Welcoming students and parents/guardians to the pool deck area.
- Answering customers' questions about their account, their child's progress, or about the program.
- Assist swim instructors and managers when needed during swim lessons.
- Post media content and monitor social media platforms.
Minimum Qualifications:
- Excellent interpersonal communication and organizational skills.
- Have a responsible and professional demeanor.
Preferred Qualifications:
- 1+ years of customer service experience.
- Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
About Us: "Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".
Compensation: $13.00 per hour
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life.
As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
Customer Experience Specialist
Posted today
Job Viewed
Job Description
Charter Steel is hiring a Customer Experience Specialist!
Charter Steel is a leading American supplier of carbon and alloy steel bar, rod and wire products, and the largest steel coil processor in North America. As a fully integrated steelmaker with locations in Ohio and Wisconsin, Charter Steel offers a full range of grade and size coiled products and vast technical service experience. Charter Steel is a member of the Charter Manufacturing family of companies.
Ready to be the voice of excellence in customer experience? We're looking for a proactive communicator to serve as the vital link between our customers and manufacturing teams to ensure every order is delivered with precision, care, and speed. If you're detail-driven, thrive in fast-paced environments, and love turning challenges into solutions, we want you on our team.
Position specifics:
- Location: Saukville, WI
- Schedule: 3 days in office, 2 days remote
What you'll need:
- Associates Degree or three years of experience in a customer facing role (sales, customer service, or marketing).
- Two years' experience using ERP systems/company database systems and entering and managing orders.
- A track record of partnering with Sales and customers to increase customer dependency, customer satisfaction and overall customer success.
- Skilled in prioritizing highest critical tasks and an ability to plan steps to achieve objectives.
- Ability to solve problems and make sound decisions within set parameters.
- Excellent verbal and written communication skills requiring tact and discretion.
- Demonstrated customer experience management to handle multiple tasks simultaneously in a fast-paced environment.
- Strong analytical skills to gather data from multiple sources and report findings.
- Strong interpersonal and relationship building skills.
- Proficient in the advanced features of Microsoft Office software products; specifically excel and the ability to do customized reporting.
Preferred experience:
- Bachelor's degree or an equivalent combination of education and experience.
- Three plus years of related industry experience in customer experience, inside sales, or customer support role.
- Experience with CRM tools and practices.
- Experience managing customer service needs within defined customer experience framework.
- Experience with metric-based customer experience processes and management. Track record of over-achieving quota.
- Experience in forecasting software.
- Led or have participated in customer experience enhancement initiatives.
- Has a desire to pursue a career path in sales or marketing.
- Ability to understand and navigate effectively through an Oracle ERP system, query software, and customer portals.
- History of interacting directly with customers.
- Willingness to travel up to 10%.
What you'll focus on:
- Help the business leverage more business intelligence and analytics in our customer experience processes.
- Provide the highest level of customer experience by accommodating customer needs.
- Develop strong working relationships and collaborate/work with other functional areas of the business to meet customer requirements.
- Proactively support the entire customer order/demand management process and monitor customer systems and maintain accurate information in the system for quotations, inquiries, orders, lead-times, and shipments.
- Coordinate the entire flow of orders through all functional areas. Keep all departments apprised of changes.
- Develop a strong working relationship with the Account Manager to cohesively manage the complete order fulfillment process to ensure customer satisfaction.
- Communicate directly with customers to coordinate changes in demand and monitor order availability.
- Resolve customer concerns and issues.
- Once product is released, coordinate shipments with logistics to ensure material is delivered on time.
- Develop a working knowledge of the business's manufacturing capabilities and product offerings.
- Manage customer forecasts and releases to meet customer requirements by monitoring internal inventory levels to ensure on time delivery.
We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).
Customer Experience Specialist
Posted today
Job Viewed
Job Description
Benefits:
- On the Job Training
- Flexible schedule
- Training & Development
A position at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".
Compensation and Benefits:
- Competitive pay based on experience
- Paid training!
- Birthday off and paid!
- Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run on weeknights from 3-7 pm and on weekends during the morning hours.
The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Your Typical Responsibilities:
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Welcoming students and parents/guardians to the pool deck area.
- Answering customers' questions about their account, their child's progress, or about the program.
- Assisting swim instructors and managers when needed during swim lessons.
- Posting media content and monitoring social media platforms.
Minimum Qualifications:
- Excellent interpersonal communication and organizational skills.
- Have a responsible and professional demeanor.
Preferred Qualifications:
- 1+ years of customer service experience.
- Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
About Us:
Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer". Location: LA Fitness Aliana Richmond, Texas 77407
Expected hours: 15 20 per week
Schedule:
- 4 hour shift
- After school
- Evening shift
- Weekends as needed
- Year round work
Compensation: $13.00 - $15.00 per hour
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."
Customer Experience Specialist
Posted today
Job Viewed
Job Description
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer's location or customers can drop by our service center.
Job SummaryThe Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the NerdsToGo brand and the services we offer. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the NerdsToGo store, including customer satisfaction, basic bookkeeping, and service call management.
Responsibilities- Provide exceptional customer service to every customer
- Answer inbound calls generated from our marketing and advertising activities
- Conduct outbound marketing, guerilla marketing, community outreach activities
- Assist with basic bookkeeping activities
- Schedule service calls using our field service management software
- People-oriented, with the mindset that the customer is always right
- Office management experience a plus
- Some experience in sales and marketing desired
- Assist manager with inventory activities
- Great culture
- Access to fully branded Nerd Van
- Opportunity to be a part of a growing brand!
Compensation: $8.00 - $14.00 per hour
Join Our Team At NerdsToGoAt NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
Now Hiring!We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
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About the latest Customer experience specialist Jobs in United States !
Customer Experience Specialist
Posted 1 day ago
Job Viewed
Job Description
A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".
Compensation and Benefits:
- Competitive pay based on experience and with possible opportunities for bonuses!
- Paid training!
- Birthday off and paid!
- Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run on weeknights from 3-7 pm and on weekends during the morning hours.
The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Your Typical Responsibilities:
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Welcoming students and parents/guardians to the pool deck area.
- Answering customers' questions about their account, their child's progress, or about the program.
- Assist swim instructors and managers when needed during swim lessons.
- Post media content and monitor social media platforms.
Minimum Qualifications:
- Excellent interpersonal communication and organizational skills.
- Have a responsible and professional demeanor.
Preferred Qualifications:
- 1+ years of customer service experience.
- Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
About Us:
Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".
Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the "Survival of the Littlest."
Customer Experience Specialist
Posted 1 day ago
Job Viewed
Job Description
The Customer Service Representative serves as the frontline connection between our company and our customers. This role is responsible for providing exceptional service by responding to inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction.
The ideal candidate is a problemsolver with strong communication skills and has a passion for delivering excellent customer experiences. The individual should have the ability to work independently and as part of a team in a fast-paced environment. Empathy, patience, and a positive attitude is crucial.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner.
- Process orders, returns, exchanges, and warranty claims accurately using internal systems.
- Resolve customer complaints by identifying the root causes and offering effective solutions or escalating when necessary.
- Provide accurate product, service, and policy information to customers.
- Maintain customer records by updating account information in CRM or ERP system.
- Track and follow up on open issues to ensure resolution and customer satisfaction.
- Collaborate with internal departments (such as Sales, Shipping, IT, Purchasing and Product Teams) to address customer needs and improve processes.
- Consistently meet individual production targets and contribute to the overall team metrics as defined by the department, including service levels, response times, accuracy, and customer satisfaction.
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Benefits Of Working For Honeywell
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
Customer Experience Specialist
Posted 1 day ago
Job Viewed
Job Description
Customer Experience Specialist page is loaded# Customer Experience Specialistlocations: Mansfield, Ohiotime type: Full timeposted on: Posted Yesterdayjob requisition id: R-07891If youre looking for a special place to build or grow your career, youve found it. Whether youre an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 around the globe, chances are, we have something special for you.PRIMARY FUNCTION:The Customer Experience Specialist plays a critical role in supporting customers throughout the lifecycle of pump products and services. This role ensures a seamless experience by managing inquiries, resolving basic technical and order-related issues, and collaborating with internal teams to deliver timely and accurate solutions. This role will contribute to exceptional service to our customers/distributors by providing support in lead management, price quotes, part and pump inquiries, order placement, reporting, tracking of shipments, as well as providing customer support after the order has been attained. The ideal candidate will have a strong understanding of industrial equipment, particularly pumps, and a passion for delivering exceptional service.PRIMARY DUTIES AND RESPONSIBILITIES:* Serve as the first point of contact for customers regarding product inquiries, order status, technical support, and service requests.* Provide knowledgeable support on pump specifications, applications, and compatibility based on customer needs.* Coordinate with sales, operations, engineering, technical services, quality, compliance, and logistics teams to ensure accurate and timely order fulfillment.* Assist in resolving customer issues related to product performance, and service scheduling.* Maintain detailed records of customer interactions in CRM systems, and utilize CRM systems to complete activities such as responding to phone and digital inquiries, review special discounts, lead conversions and ensure follow-up actions are completed.* Assist in preparing quotes, processing orders, resolving problems surrounding order entry process, and managing returns or replacements.* Monitor customer satisfaction and escalate recurring issues or feedback to relevant departments for continuous improvement.* Support the sales team with customer insights and assist in pre- and post-sales activities.* Providing customer with product information when current or obsolete information is provided by customer including, but not limited to, model number, serial number, order information. Utilize ERP, CRM, product portals, website, public files and kit lookup tools for most accurate information.* Participate in training programs to stay updated on product knowledge and service techniques.* Participate in KPI reporting, cross-training, 5S and other duties as assigned.EDUCATION AND/OR EXPERIENCE REQUIREMENTS:* High School diploma or equivalent; Associates or additional education preferred.* Minimum three years experience in a customer-facing and/or training role preferred.* Two plus years experience with an ERP system; JD Edwards operating system preferred.* Proficiency in CRM software and customer support tools; Microsoft Dynamics preferred.* Proficiency in Microsoft Office software (Excel experience preferred).OTHER SPECIAL REQUIREMENTS* Ability to multitask and manage time effectively.* Strong communication (written and verbal), interpersonal, and problem-solving skills.* Strong change management skills.* Empathy, patience, and a customer-first mindset.* Familiarity with pump systems, fluid handling equipment, or mechanical components is highly desirable.* Technical aptitude and willingness to learn about pump products and applications.WORK ENVIRONMENT REQUIREMENTS:* Office and Virtual workplace* Ability to move within office and manufacturing complex.* Regularly required to talk or hear; use hands to finger, handle, or feel; and sit for extended periods of time* Occasionally required to stand; walk and reach with hands and arms**IDEX is an Equal Opportunity Employer**. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.**Attention Applicants:** If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.()(blob: / 1:59
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