59,473 Customer Service Representative jobs in the United States

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

ob Summary:
The Customer Service Representative (CSR) acts as the first point of contact for customers, providing assistance, resolving issues, and ensuring an excellent customer experience. This role involves handling inquiries via phone, email, chat, or in-person, and requires strong communication, problem-solving, and interpersonal skills.

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or face-to-face.
• Resolve customer complaints and provide appropriate solutions within specified time limits.
• Maintain thorough and accurate customer records.
• Guide customers through basic troubleshooting or product/service information.
• Process orders, forms, applications, and requests.
• Escalate unresolved issues to the appropriate internal teams when necessary.
• Follow up with customers to ensure their issues are resolved.
• Stay updated on product knowledge, company policies, and customer service procedures.
• Meet performance targets such as response time, customer satisfaction, and issue resolution.

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Previous customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Patience, empathy, and a positive attitude.
• Proficiency in using CRM systems, email, and basic computer applications.
• Ability to work well in a team environment.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Attention to detail.
• Excellent computer skills, especially typing.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Insurance Customer Service Representative responsibilities

• Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
• Demonstrate accuracy in processing client policy modifications based on the data given
• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are seeking reliable, tech-savvy, and customer-focused individuals to join our team as Remote Customer Service Representatives. In this role, you will serve as the first point of contact for our clients, providing support, resolving issues, and ensuring customer satisfaction through professional and empathetic communication.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, live chat, or social media.

Identify and resolve customer concerns efficiently and effectively.

Document customer interactions, transactions, comments, and complaints in the CRM system.

Escalate complex issues to the appropriate departments when necessary.

Stay updated on company products, software updates, and policies to better assist customers.

Collaborate with team members and contribute to a positive, supportive remote work environment.

Requirements:

High school diploma or equivalent; college degree preferred.

Previous experience in customer service, technical support, or a related role is a plus.

Excellent communication skills (written and verbal).

Strong problem-solving skills and attention to detail.

Ability to work independently and manage time effectively in a remote environment.

Basic computer proficiency and familiarity with online communication tools and CRM systems.

Benefits:

Competitive pay

Flexible work schedule

Remote work with necessary equipment provided

Opportunities for training and professional development

Supportive team culture and inclusive workplace

Why FSTONE Technologies?

At FSTONE Technologies, you’ll be part of a growing team that embraces innovation and values every employee’s contribution. We provide the tools, training, and support you need to succeed—all from the comfort of your home.

We’re seeking a motivated and friendly Customer Service Representative to join our team. This role is vital in creating a positive first impression and ensuring smooth communication between clients and our team. The ideal candidate is detail-oriented, a strong communicator, and passionate about delivering top-notch service.

Key Responsibilities:

Serve as the first point of contact for clients via phone, email, and online inquiries

Provide timely, accurate, and professional responses to client questions and concerns

Schedule appointments, coordinate showings, and support agent calendars

Maintain and update client records in our CRM system

Collaborate with agents and administrative staff to ensure client needs are met efficiently

Follow up with clients to gather feedback and provide post-transaction support

Qualifications:

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

1+ years of customer service or administrative experience (real estate industry a plus)

Strong verbal and written communication skills

Proficiency with Microsoft Office and CRM platforms (e.g., Follow Up Boss, Salesforce, etc.)

Ability to multitask, prioritize, and stay organized in a fast-paced environment

A friendly, professional demeanor and a team-player attitude

Benefits:

401(k)

Health, dental, vision, and life insurance

Paid time off (PTO)

Flexible schedule

Employee assistance program

Why Join RHM Real Estate Group?

Work with a supportive and driven team

Opportunities for growth and development within the company

Make a meaningful impact on clients during some of the most important decisions of their lives

Competitive compensation and potential performance-based bonuses

If you are passionate about accuracy, organization, and supporting a team committed to excellence, we encourage you to apply for this exciting opportunity at RHM Real Estate Group.

Customer Service Representative Job Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.