Explore customer service opportunities in 736 Customer Service jobs in Gaithersburg
Customer Service Support Analyst
Posted 4 days ago
Job Viewed
Job Description
We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).
QinetiQ US's dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.
Why Join QinetiQ US?
If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.
Position Overview
We are recruiting for a Customer Service Support Analyst who will support the critical functions for mission clients in the Intelligence Community.
This individual will serve as the primary point of contact for users on matters related to feedback, access, and technical needs of IC-facing tools and systems. This role is crucial in providing timely and professional responses to user inquiries, ensuring thorough documentation and effective resolution of issues. The Analyst will liaise with various technical teams to address user needs and facilitate continuous improvements.
Responsibilities
- Act as the primary point of contact for user inquiries, requests, and issues, ensuring all correspondence is documented and tracked.
- Capture and document user needs and requirements, routing them to appropriate technical elements for resolution.
- Provide clear and concise documentation of user requests, responses, and activities to facilitate effective issue resolution.
- Escalate complex or time-sensitive matters to senior officers as needed.
- Support process evaluation, identifying areas of efficiency, automation, and user interface improvements.
- Provide technical support to users and execute project management initiatives as directed.
- Recommend improvements to existing requirements processes, including the definition and development of documentation outlining all requirements in process.
- Active TS/SCI clearance with polygraph required #qinetiqclearedjob #DMVCAMPAIGN
- Strong analytical and problem-solving skills, with experience in troubleshooting and resolving technical issues.
- Experience providing technical support with a focus on timely and professional responses.
- Ability to communicate complex technical information to non-technical users clearly and concisely.
- Strong documentation and record-keeping skills, with an emphasis on detail and maintaining accurate and up-to-date documentation.
- Independent work ethic with sound judgment for responding to user inquiries.
- Strong organizational and time management skills, managing multiple requests and issues simultaneously.
- Excellent communication and interpersonal skills, providing professional and courteous support.
- Teamwork skills, working effectively across offices and with stakeholders to resolve issues.
- Proficiency in relevant software applications, tools, data, and technologies.
Company EEO Statement
Accessibility/Accommodation:
If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to or call ( Opt. 4 and let us know the nature of your request and contact information.
QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Customer Service Technical Support Administrator
Posted 1 day ago
Job Viewed
Job Description
**Location: Remote**
**Company Summary** **:**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
Pearson's Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. In 2017, it will deliver online learning to over 400,000 students in the U.S. and 48 countries. The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology and helping students achieve both academic and personal success.
**Department Summary:**
The Customer Support department is part of the Pearson Global Service and Support team and serves as the primary point of contact for Pearson Online & Blended Learning families, and school staff. Through multi-channel support streams, we provide general program information, enrollment support, password reset assistance, and account changes. In addition, we provide escalation assistance, process guidance to tier 1 support agents, workforce management, and quality and training support to Family Support groups.
**Position Summary** **:**
The Service Desk Tech 1, School Technical Support is an hourly position with 2 Shift Options; determined at a later time between the hours of 8am-6pm EST. Agents will work remotely, providing technical support services to school teachers and staff; as they set up and use our technology from initial startup, troubleshooting, and virus/spyware removal to resolution of software, hardware, printer, and network issues.
**Responsibilities** **:**
+ Troubleshoot and resolve software, hardware, printers, and network issues by listening to the user and asking appropriate questions to build a solution.
+ Log all calls using our in-house call tracking system, creating detailed, accurate entries and escalate when necessary.
+ Specify user problems and provide a detailed solution to resolve each issue.
+ Act as liaison for application problems between users and developers.
+ Assist in the collection of data for identifying user requirements that may result in future system development or training.
+ Keep current with the development of our ever-changing applications.
+ Document products, processes or problems in detail and suggest improvements or solutions.
+ Work with manager to investigate and implement ways of deflecting calls and increasing self-service.
+ Work occasional additional hours, 2nd shift, and/or weekends when necessary.
+ Work to perform other duties that may be necessary for the organization, including manual labor. (Staging materials, packing, inventory, delivery).
+ Projects - supports continuous improvement initiatives.
+ Other duties as assigned.
**Requirements** **:**
+ Ability to manage stressful situations in a calm, courteous, and efficient manner.
+ Strong working knowledge of?Windows 10/11 and Office 365.
+ Strong remote troubleshooting and working knowledge of High-Speed connections (DSL/Cable-Modem) and TCP/IP.
+ Working knowledge of Bomgar or comparable remote support tool.
+ An understanding of DHCP, DNS, and Active Directory.
+ Strong troubleshooting and working knowledge of consumer networking devices, wireless devices, Windows file and share permissions, and network printing issues.
+ Experience with Google Apps for Education and Business.
+ Continually updating and optimizing support process and documentation.
+ Ability to make quick and clear decisions in accordance with Connections Academy policy.
+ Meet all deadlines while paying attention to details.
+ Organize, prioritize and multi-task while managing users' expectations.
+ Work effectively as a team member, as well as independently.
+ Problem-solving methodology.
_Applications will be accepted through 23rd July 2025. This window may be extended depending on business needs._
1174883
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Virtual Learning
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20255
#location
Client Service Specialist (Customer Service)
Posted today
Job Viewed
Job Description
About Our Company
It's not just a job. It's a mission. If you're as passionate as we are about empowering the small businesses of America, then you'll be right at home with us.
Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for small business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher.
Our company is expanding. We are aggressively investing in our people and technology to create a best-in-class experience for our clients. Let us invest in you.
About the Opportunity
At Rapid Finance, our goal is to continue to brand our alternative financing programs as one of the nation's leading products that will help bring increased opportunity to the businesses we serve. We are here to offer business owners working capital options that allow them to grow their businesses. We are seeking to add a Client Service Specialist to provide excellent support and account management to our merchants/partners with daily transactions; client inquiries via phone and email; and problem-solving per company policies.
This position will be located at our home office in Bethesda, Maryland for in-office training five (5) days a week and then move to hybrid mode (minimum three days). A day in the life of our Client Service Team may include:
- Providing quality client service to merchants and partners via phone and email by processing transactions accurately and resolving issues to streamline our internal funding process.
- Maintain and update client information, fax or email account statements, review account activity, and interact with banks and merchant credit card processors.
- Field inbound calls from the main phone line and handle requests or re-routes calls as required; check voice mails and return calls in a timely fashion.
- Work closely with the Sales, Processing, Underwriting, and other teams internally to ensure transparency of advances, and work together with partners to find the best solution for our clients.
- Accurately educate clients about the service provided as well as additional Rapid Finance products.
- Maintain open lines of communication with management on problem areas or escalated issues.
- Work closely with our third-party bank on account management for our clients.
- Ensure a 'best in class' service every time.
- Advanced degree beyond high school diploma preferred
- Minimum 2 years as a Client Service Representative with a stable work history in a high call volume environment
- Bilingual in Spanish is desired but not required
- Financial services industry experience desired but not required
- Excellent client service and relationship skills
- Proficient computer operating skills and proven experience with MS Excel and Outlook; the ability to multitask and navigate through multiple screens
- Experience with Salesforce.com is preferred but not required
- You have basic arithmetic skills
- You are adaptable. You can be flexible and enjoy working in a team environment. Expect a fast pace, energy, and the occasional flying ping pong ball.
- You want to make an impact. We are a rapidly growing business, and you will have the opportunity to make a significant impact on our clients, our culture, and our future.
- You share our passion for the small businesses of America and have a desire to be part of something bigger than yourself.
- Excellent verbal and written communication. Must speak clearly, use good grammar, with an adequate vocabulary.
- Strong people skills- friendly, listens well, articulate, self-assured, patient, empathetic, tactful, adaptable, coachable, dependable, motivated with a strong work ethic and high degree of integrity.
WHAT YOU LOVE ABOUT US:
At Rapid Finance , we support our team members' growth and desire to live well-rounded lives. Our company is expanding and we are aggressively investing in our people and technology to create a best-in-class experience for our clients. Come work with US! We are ranked a Top Workplace in Washington D.C. and the Nation-these awards mean the world because it's based on feedback from our people!
We offer generous team benefits including a commuting/parking allowance, employer-matched 401(k), tuition reimbursement, health, dental, vision benefits, life insurance, paid time off, and more. Just steps from the metro, our beautiful new office includes a modern open floor plan, a free on-site fitness center, a gaming area, a stocked kitchen, and other cool amenities.
Rapid Finance is committed to creating a diverse workforce and is proud to be an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.
Employment will be contingent on the outcome of a background investigation and reference checks. While all applications are appreciated, only those candidates selected for an interview will be contacted.
Client Service Specialist (Customer Service)
Posted 4 days ago
Job Viewed
Job Description
Role: Client Service Specialist (Customer Service) About Our Company It’s not just a job.It’s a mission.If you’re as passionate as we are about empowering the small businesses of America, then you’ll be right at home with us. Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for small business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher. Our company is expanding. We are aggressively investing in our people and technology to create a best-in-class experience for our clients. Let us invest inyou. About the Opportunity At Rapid Finance, our goal is to continue to brand our alternative financing programs as one of the nation's leading products that will help bring increased opportunity to the businesses we serve. We are here to offer business owners working capital options that allow them to grow their businesses. We are seeking to add a Client ServiceSpecialist to provide excellent support and account management to our merchants/partners with daily transactions; client inquiries via phone and email; and problem-solving per company policies. This position will be located atour home office in Bethesda, Maryland for in-office training five (5) days a week and then move to hybrid mode (minimum three days).A day in the life of our Client ServiceTeam may include: Providing quality client service to merchants and partners via phone and email by processing transactions accurately and resolvingissues to streamline our internal funding process. Maintainand update client information, fax or email account statements, review account activity, and interact with banks and merchant credit card processors. Field inbound calls from the main phone line and handle requests or re-routes calls as required; check voice mails and return calls in a timely fashion. Work closely with the Sales, Processing, Underwriting, and other teams internally to ensure transparency of advances, and work together with partners to find the best solution for our clients. Accurately educate clients about the service provided as well as additional Rapid Finance products. Maintain open lines of communication with management on problem areas or escalated issues. Work closely with our third-party bank on account management for our clients. Ensure a ‘best in class’ service every time. About You Advanced degree beyond high school diploma preferred Minimum 2 years as a Client Service Representative with a stable work history in a high call volume environment Bilingual in Spanish is desired but not required Financial services industry experience desired but not required Excellent client service and relationship skills Proficient computer operating skills and proven experience with MS Excel and Outlook; the ability to multitask and navigate through multiple screens Experience with Salesforce.com is preferred but not required You have basic arithmetic skills Sound like you? You’ll be a serious contender if: You are adaptable. You can be flexible and enjoy working in a team environment. Expect a fast pace, energy, and the occasional flying ping pong ball. You want to make an impact. We are a rapidly growing business, and you will have the opportunity to make a significant impact on our clients, our culture, and our future. You share our passion for the small businesses of America and have a desire to be part of something bigger than yourself. Excellent verbal and written communication. Must speak clearly, use good grammar, with an adequate vocabulary. Strong people skills- friendly, listens well, articulate, self-assured, patient, empathetic, tactful, adaptable, coachable, dependable, motivated with a strong work ethic and high degree of integrity. WHAT YOU LOVE ABOUT US: At Rapid Finance , we support our team members’ growth and desire to live well-rounded lives. Our company is expanding and we are aggressively investing in our people and technology to create a best-in-class experience for our clients. Come work with US! We are ranked a Top Workplace in Washington D.C. and the Nation—these awards mean the world because it's based on feedback from our people! We offer generous team benefits including a commuting/parking allowance, employer-matched 401(k), tuition reimbursement, health, dental, vision benefits, life insurance, paid time off, and more. Just steps from the metro, our beautiful new office includes a modern open floor plan, a free on-site fitness center, a gaming area, a stocked kitchen, and other cool amenities. Rapid Finance is committed to creating a diverse workforce and is proud to be an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law. Employment will be contingent on the outcome of a background investigation and reference checks. While all applications are appreciated, only those candidates selected for an interview will be contacted. #J-18808-Ljbffr
Customer Service Representative
Posted 11 days ago
Job Viewed
Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Company Details
Be The First To Know
About the latest Customer service Jobs in Gaithersburg !