What Jobs are available for Customer Service in Indianapolis?
Showing 251 Customer Service jobs in Indianapolis
Customer Service Representative
46202 Indianapolis, Indiana
ASM Research, An Accenture Federal Services Company
Posted 1 day ago
Job Viewed
Job Description
Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
+ Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
+ Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
+ Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
+ Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
+ Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.
+ Performs manual linking and unlinking of award records and promissory/agreement to serve notes.
+ Performs analysis of COD borrower data integrity situations identified by Customer.
+ Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
+ Support Services shall be executed in compliance with processing and program guidelines published by Customer.
**Minimum Qualifications**
+ High School Diploma or GED
+ 0-2 years of Call center experience. 0-2 years of customer service or public relations experience.
**Other Job Specific Skills**
+ Ability to successfully adapt and perform during times of high call volume.
+ Ability to provide effective customer service and deal tactfully and courteously with the public.
+ Strong written and verbal communication skills.
+ Strong listening ability to interpret and clarify information being provided by customers.
+ Strong commitment to providing quality service.
+ Ability to foster a good working relationship and rapport with customers.
+ Keen attention to detail and accuracy.
+ Ability to work well under pressure.
+ Unwavering dedication to customer satisfaction and resolving customer concerns.
+ Ability to convey enthusiasm, energy and sincerity over the phone
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$26.00 - $26.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
+ Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
+ Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
+ Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
+ Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
+ Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.
+ Performs manual linking and unlinking of award records and promissory/agreement to serve notes.
+ Performs analysis of COD borrower data integrity situations identified by Customer.
+ Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
+ Support Services shall be executed in compliance with processing and program guidelines published by Customer.
**Minimum Qualifications**
+ High School Diploma or GED
+ 0-2 years of Call center experience. 0-2 years of customer service or public relations experience.
**Other Job Specific Skills**
+ Ability to successfully adapt and perform during times of high call volume.
+ Ability to provide effective customer service and deal tactfully and courteously with the public.
+ Strong written and verbal communication skills.
+ Strong listening ability to interpret and clarify information being provided by customers.
+ Strong commitment to providing quality service.
+ Ability to foster a good working relationship and rapport with customers.
+ Keen attention to detail and accuracy.
+ Ability to work well under pressure.
+ Unwavering dedication to customer satisfaction and resolving customer concerns.
+ Ability to convey enthusiasm, energy and sincerity over the phone
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$26.00 - $26.00
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
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0
Customer Service Representative
46202 Indianapolis, Indiana
Aerotek
Posted 1 day ago
Job Viewed
Job Description
**Job Title: Customer Service Representative**
**Job Description**
We are seeking a dedicated and detail-oriented Customer Service Representative to assist with Amazon portal and seller central operations. This role is essential for managing virtual communications during the peak season from November 10, 2025, through the end of the year.
**Responsibilities**
+ Manage all virtual communications via the Amazon portal and seller central platform.
+ Provide exceptional customer support and ensure all inquiries are addressed promptly.
+ Enter data accurately and efficiently.
+ Utilize Microsoft Office tools to document and track customer interactions.
**Essential Skills**
+ Proficient in customer service and support.
+ Experience with data entry tasks.
+ Familiarity with Microsoft Office applications.
+ Knowledge of Amazon seller central platform.
**Additional Skills & Qualifications**
+ Experience in managing virtual communications.
+ Ability to work efficiently during peak seasons.
+ Strong organizational and multitasking skills.
**Why Work Here?**
Join a dynamic team where you can enhance your skills in a supportive and growth-oriented environment. Enjoy a stable work schedule with opportunities to develop your expertise in e-commerce and customer service.
**Work Environment**
This position is based in an office environment with occasional walks on the warehouse floor. Proper safety attire, including a vest and shoe covers, will be provided. The work schedule is Monday through Friday, from 7 AM to 3:30 PM.
**Job Type & Location**
This is a Contract position based out of Indianapolis, Indiana.
**Pay and Benefits**
The pay range for this position is $21.50 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
**Workplace Type**
This is a fully onsite position in Indianapolis,IN.
**Application Deadline**
This position is anticipated to close on Nov 7, 2025.
**About Aerotek:**
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
**Job Description**
We are seeking a dedicated and detail-oriented Customer Service Representative to assist with Amazon portal and seller central operations. This role is essential for managing virtual communications during the peak season from November 10, 2025, through the end of the year.
**Responsibilities**
+ Manage all virtual communications via the Amazon portal and seller central platform.
+ Provide exceptional customer support and ensure all inquiries are addressed promptly.
+ Enter data accurately and efficiently.
+ Utilize Microsoft Office tools to document and track customer interactions.
**Essential Skills**
+ Proficient in customer service and support.
+ Experience with data entry tasks.
+ Familiarity with Microsoft Office applications.
+ Knowledge of Amazon seller central platform.
**Additional Skills & Qualifications**
+ Experience in managing virtual communications.
+ Ability to work efficiently during peak seasons.
+ Strong organizational and multitasking skills.
**Why Work Here?**
Join a dynamic team where you can enhance your skills in a supportive and growth-oriented environment. Enjoy a stable work schedule with opportunities to develop your expertise in e-commerce and customer service.
**Work Environment**
This position is based in an office environment with occasional walks on the warehouse floor. Proper safety attire, including a vest and shoe covers, will be provided. The work schedule is Monday through Friday, from 7 AM to 3:30 PM.
**Job Type & Location**
This is a Contract position based out of Indianapolis, Indiana.
**Pay and Benefits**
The pay range for this position is $21.50 - $21.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
**Workplace Type**
This is a fully onsite position in Indianapolis,IN.
**Application Deadline**
This position is anticipated to close on Nov 7, 2025.
**About Aerotek:**
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Is this job a match or a miss?
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1
Customer Service Representative
46202 Indianapolis, Indiana
Leidos
Posted 1 day ago
Job Viewed
Job Description
**Description**
Leidos is seeking full-time and part-time **Cus** **tomer Service Representatives** at our FHA Resource Center in Indianapolis, IN.
Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their _Mission to create strong, sustainable, inclusive communities and quality affordable homes for all._
As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
**What's in it for you?**
+ Monday - Friday schedule with no weekend work
+ Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
+ Immediate and ongoing training to support your success
+ Discounted Leidos stock purchase and other Employee Discounts
+ Company-wide career mobility
+ Company-sponsored Public Trust eligibility upon hire
+ Voluntary overtime may be available based on business needs
+ Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year (pro-rated if part-time)
+ 11 paid holidays per year (pro-rated if part-time)
**Customer Service Representative Opportunities available:**
+ Full-time (30 - 40 hours a week)
+ 11:35 am - 8:05 pm ET in Indianapolis, IN (subject to change based on customer needs)
+ Opportunities for split shifts, upon approval of the manager
**As a Customer Service** **Representative, you will:**
+ Reply to calls and emails from the public on housing and FHA mortgages
+ Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
+ Deliver excellent customer service in a high-volume call center, including responding to customer complaints
+ Document customer email and phone communications within an internal database.
**To be a successful Customer** **Service Representative** , **you will possess:**
+ The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
+ Excellent time management skills and dependability
+ Experience with MS Office (Outlook, Word, Teams)
+ Strong written and verbal communication skills including telephone etiquette
+ Keyboarding proficiency of at least 40 words per minute
**Required Qualifications:**
+ High School diploma or General Educational Development (GED) certificate.
+ Minimum of 2 years of contact center experience or telephone customer service experience.
+ Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.
**Preferred Qualifications:**
+ Call Center (Omnichannel) background.
+ Experience in rental property management or mortgage servicing, including handling complaints.
Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
***The pay for this position is $17.00 per hour. ***
_This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits._
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
September 15, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range -
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Leidos is seeking full-time and part-time **Cus** **tomer Service Representatives** at our FHA Resource Center in Indianapolis, IN.
Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their _Mission to create strong, sustainable, inclusive communities and quality affordable homes for all._
As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
**What's in it for you?**
+ Monday - Friday schedule with no weekend work
+ Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
+ Immediate and ongoing training to support your success
+ Discounted Leidos stock purchase and other Employee Discounts
+ Company-wide career mobility
+ Company-sponsored Public Trust eligibility upon hire
+ Voluntary overtime may be available based on business needs
+ Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year (pro-rated if part-time)
+ 11 paid holidays per year (pro-rated if part-time)
**Customer Service Representative Opportunities available:**
+ Full-time (30 - 40 hours a week)
+ 11:35 am - 8:05 pm ET in Indianapolis, IN (subject to change based on customer needs)
+ Opportunities for split shifts, upon approval of the manager
**As a Customer Service** **Representative, you will:**
+ Reply to calls and emails from the public on housing and FHA mortgages
+ Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
+ Deliver excellent customer service in a high-volume call center, including responding to customer complaints
+ Document customer email and phone communications within an internal database.
**To be a successful Customer** **Service Representative** , **you will possess:**
+ The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
+ Excellent time management skills and dependability
+ Experience with MS Office (Outlook, Word, Teams)
+ Strong written and verbal communication skills including telephone etiquette
+ Keyboarding proficiency of at least 40 words per minute
**Required Qualifications:**
+ High School diploma or General Educational Development (GED) certificate.
+ Minimum of 2 years of contact center experience or telephone customer service experience.
+ Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.
**Preferred Qualifications:**
+ Call Center (Omnichannel) background.
+ Experience in rental property management or mortgage servicing, including handling complaints.
Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
***The pay for this position is $17.00 per hour. ***
_This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits._
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
September 15, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range -
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Is this job a match or a miss?
View Now
2
Customer Service Representative
46202 Indianapolis, Indiana
Leidos
Posted 1 day ago
Job Viewed
Job Description
**Description**
Leidos is seeking full-time and part-time **Cus** **tomer Service Representatives** at our FHA Resource Center in Indianapolis, IN.
Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their _Mission to create strong, sustainable, inclusive communities and quality affordable homes for all._
As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
**What's in it for you?**
+ Monday - Friday schedule with no weekend work
+ Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
+ Immediate and ongoing training to support your success
+ Discounted Leidos stock purchase and other Employee Discounts
+ Company-wide career mobility
+ Company-sponsored Public Trust eligibility upon hire
+ Voluntary overtime may be available based on business needs
+ Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year (pro-rated if part-time)
+ 11 paid holidays per year (pro-rated if part-time)
**Customer Service Representative Opportunities available:**
+ Full-time (30 - 40 hours a week)
+ 11:35 am - 8:05 pm ET in Indianapolis, IN (subject to change based on customer needs)
+ Opportunities for split shifts, upon approval of the manager
**As a Customer Service** **Representative, you will:**
+ Reply to calls and emails from the public on housing and FHA mortgages.
+ Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
+ Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
+ Document customer email and phone communications within an internal database.
**To be a successful Customer** **Service Representative** , **you will possess:**
+ The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
+ Excellent time management skills and dependability.
+ Experience with MS Office (Outlook, Word, Teams).
+ Strong written and verbal communication skills including telephone etiquette.
+ Keyboarding proficiency of at least 40 words per minute.
**Required Qualifications:**
+ High School diploma or General Educational Development (GED) certificate.
+ Minimum of 2 years of contact center experience or telephone customer service experience.
+ Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.
**Preferred Qualifications:**
+ Call Center (Omnichannel) background.
+ Experience in rental property management or mortgage servicing, including handling complaints.
Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
***The pay for this position is $17.00 per hour. ***
_This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits._
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
**Original Posting:**
September 25, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range -
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Leidos is seeking full-time and part-time **Cus** **tomer Service Representatives** at our FHA Resource Center in Indianapolis, IN.
Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their _Mission to create strong, sustainable, inclusive communities and quality affordable homes for all._
As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.
**What's in it for you?**
+ Monday - Friday schedule with no weekend work
+ Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
+ Immediate and ongoing training to support your success
+ Discounted Leidos stock purchase and other Employee Discounts
+ Company-wide career mobility
+ Company-sponsored Public Trust eligibility upon hire
+ Voluntary overtime may be available based on business needs
+ Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year (pro-rated if part-time)
+ 11 paid holidays per year (pro-rated if part-time)
**Customer Service Representative Opportunities available:**
+ Full-time (30 - 40 hours a week)
+ 11:35 am - 8:05 pm ET in Indianapolis, IN (subject to change based on customer needs)
+ Opportunities for split shifts, upon approval of the manager
**As a Customer Service** **Representative, you will:**
+ Reply to calls and emails from the public on housing and FHA mortgages.
+ Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
+ Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
+ Document customer email and phone communications within an internal database.
**To be a successful Customer** **Service Representative** , **you will possess:**
+ The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
+ Excellent time management skills and dependability.
+ Experience with MS Office (Outlook, Word, Teams).
+ Strong written and verbal communication skills including telephone etiquette.
+ Keyboarding proficiency of at least 40 words per minute.
**Required Qualifications:**
+ High School diploma or General Educational Development (GED) certificate.
+ Minimum of 2 years of contact center experience or telephone customer service experience.
+ Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.
**Preferred Qualifications:**
+ Call Center (Omnichannel) background.
+ Experience in rental property management or mortgage servicing, including handling complaints.
Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
***The pay for this position is $17.00 per hour. ***
_This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits._
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
**Original Posting:**
September 25, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range -
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
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3
Customer Service Representative
46202 Indianapolis, Indiana
Robert Half
Posted 1 day ago
Job Viewed
Job Description
Description We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This position plays a key role in delivering exceptional service to our customers while supporting business operations. As part of a non-profit organization, you will have the opportunity to make a meaningful impact while working in a dynamic, collaborative environment. This is a Long-term Contract position.
Responsibilities:
- Handle a wide range of customer service tasks, including responding to inquiries and resolving issues efficiently and effectively.
- Process integrated and non-integrated orders accurately, ensuring customer satisfaction and addressing errors promptly.
- Prepare and deliver monthly reports to management, providing accurate data and insights.
- Collaborate with freight carriers to file claims for damaged or lost goods, ensuring cost recovery.
- Utilize various software tools, including Salesforce, Microsoft Word, Excel, and Gmail, to manage daily tasks effectively.
- Maintain up-to-date knowledge of organizational products and services to address customer needs and provide effective solutions.
- Ensure department files and records are organized and current, adhering to best practices.
- Communicate effectively with customers, colleagues, and stakeholders, fostering positive relationships.
- Suggest and implement process improvements to enhance customer service operations.
- Handle sensitive data and information with discretion and confidentiality. Requirements - High school diploma or equivalent is required.
- Minimum of two years' experience in customer service, with knowledge of Salesforce or similar CRM software preferred.
- Proficiency in Microsoft Word, Excel, Gmail, and internet navigation tools.
- Strong written and verbal communication skills, with the ability to interact professionally with diverse stakeholders.
- Proven ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Self-motivated team player capable of managing multiple responsibilities with minimal supervision.
- Familiarity with standard operating procedures and business practices within a customer service environment.
- Ability to build and maintain effective relationships with customers, coworkers, and other stakeholders. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Handle a wide range of customer service tasks, including responding to inquiries and resolving issues efficiently and effectively.
- Process integrated and non-integrated orders accurately, ensuring customer satisfaction and addressing errors promptly.
- Prepare and deliver monthly reports to management, providing accurate data and insights.
- Collaborate with freight carriers to file claims for damaged or lost goods, ensuring cost recovery.
- Utilize various software tools, including Salesforce, Microsoft Word, Excel, and Gmail, to manage daily tasks effectively.
- Maintain up-to-date knowledge of organizational products and services to address customer needs and provide effective solutions.
- Ensure department files and records are organized and current, adhering to best practices.
- Communicate effectively with customers, colleagues, and stakeholders, fostering positive relationships.
- Suggest and implement process improvements to enhance customer service operations.
- Handle sensitive data and information with discretion and confidentiality. Requirements - High school diploma or equivalent is required.
- Minimum of two years' experience in customer service, with knowledge of Salesforce or similar CRM software preferred.
- Proficiency in Microsoft Word, Excel, Gmail, and internet navigation tools.
- Strong written and verbal communication skills, with the ability to interact professionally with diverse stakeholders.
- Proven ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Self-motivated team player capable of managing multiple responsibilities with minimal supervision.
- Familiarity with standard operating procedures and business practices within a customer service environment.
- Ability to build and maintain effective relationships with customers, coworkers, and other stakeholders. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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4
Customer Service Representative
46202 Indianapolis, Indiana
Robert Half
Posted 1 day ago
Job Viewed
Job Description
Description
We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.
Responsibilities:
- Respond to incoming calls and assist veterans with membership renewals and inquiries.
- Accurately input data from conversations into the system while maintaining attention to detail.
- Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.
- Deliver exceptional customer service by addressing concerns and providing appropriate solutions.
- Ensure compliance with company policies and procedures while interacting with customers.
- Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Maintain an attentive and empathetic demeanor during all interactions.
- Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.
Requirements
Requirements:
- Proven experience in customer service, preferably in a call center environment.
- Proficiency in Microsoft Word and Excel for basic office tasks.
- Strong data entry skills, including numeric data entry with high accuracy.
- Excellent communication and interpersonal skills to effectively assist customers.
- Ability to handle high call volumes and work under pressure during peak times.
- Detail-oriented with a commitment to maintaining accurate and organized records.
- Familiarity with general office equipment and basic office procedures.
- Demonstrated problem-solving skills and a proactive approach to customer needs.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.
Responsibilities:
- Respond to incoming calls and assist veterans with membership renewals and inquiries.
- Accurately input data from conversations into the system while maintaining attention to detail.
- Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.
- Deliver exceptional customer service by addressing concerns and providing appropriate solutions.
- Ensure compliance with company policies and procedures while interacting with customers.
- Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Maintain an attentive and empathetic demeanor during all interactions.
- Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.
Requirements
Requirements:
- Proven experience in customer service, preferably in a call center environment.
- Proficiency in Microsoft Word and Excel for basic office tasks.
- Strong data entry skills, including numeric data entry with high accuracy.
- Excellent communication and interpersonal skills to effectively assist customers.
- Ability to handle high call volumes and work under pressure during peak times.
- Detail-oriented with a commitment to maintaining accurate and organized records.
- Familiarity with general office equipment and basic office procedures.
- Demonstrated problem-solving skills and a proactive approach to customer needs.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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5
Customer Service Representative
46201 Indianapolis, Indiana
USIC Locating Services, LLC
Posted today
Job Viewed
Job Description
Job Description:
Location: 9045 River Road, Indianapolis, IN 46240
This is an in-office position.
Compensation: $18 per hour
Available Shifts
Monday – Friday: 9:00am - 5:30pm
Monday – Friday: 9:30am - 6:00pm
Monday – Friday: 12:00pm - 8:30pm
Monday – Friday: 2:00pm - 10:30pm
Wednesday - Sunday: 1:00pm - 9:30pm
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities
Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff
Answer inbound calls from homeowners
Answer call, investigate associated ticket and relay information back to the homeowner
Perform data entry and other administrative functions
Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks
Requirements
Ability to utilize computers and other office equipment
Must be proficient in Microsoft Office; Excel and Outlook
Excellent customer service skills
Must be detail oriented and able to multi-task
Excellent oral and written communication skills
Excellent organizational skills
Ability to work in a multi-line phone system environment
High school education or equivalent; some college preferred
Data entry experience preferred
Reliable transportation required
We are an Equal Opportunity Employer. Veterans are encouraged to apply.
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6
Customer Service Representative - Remote
46202 Indianapolis, Indiana
Sharecare
Posted today
Job Viewed
Job Description
**Job Description:**
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .
**Job Summary:**
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service, always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
**Start date:** January 5, 2026 (new hires must be able to start on this day)
**Training:** Two weeks from 8am - 4:30pm CT. New hires are unable to miss any days of training (1/5 - 1/16).
**Schedule:** Monday - Friday, must be open to any 8-hour shift between the hours of 7am - 9pm CST. This role requires one Saturday shift every 4-6 weeks. Exact shift will be assigned after training.
**Pay:** $15.50/hr (not negotiable)
**Essential Job Functions:**
+ Identify, evaluate and prioritize caller needs, questions and concerns.
+ Formulate plans of resolution and respond appropriately and efficiently.
+ Maintain and restore customer satisfaction and partner with other teams as needed.
+ Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
+ Proactively educate members on program benefits, including making outbound calls to drive participation in programs.
+ Meet or exceed established call center metrics, attendance standards and quality levels.
+ Use computer tools to accurately process and document information.
+ Develop rapport with callers and appropriately adjust communication style.
+ Provide accurate information about Sharecare programs and services.
+ Escalate issues internally and follow up on escalated issues.
**Qualifications:**
+ High School Diploma
+ Prior experience in a customer service related field preferred.
+ Great communication skills
+ Must be able to multi-task
+ General working knowledge of Microsoft Word & Outlook
+ Computer keyboard proficiency and internet navigation skills required
+ Ability to work effectively with others in a team environment
+ Ability to thrive in a fast-growing always changing environment
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit .
**Job Summary:**
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service, always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
**Start date:** January 5, 2026 (new hires must be able to start on this day)
**Training:** Two weeks from 8am - 4:30pm CT. New hires are unable to miss any days of training (1/5 - 1/16).
**Schedule:** Monday - Friday, must be open to any 8-hour shift between the hours of 7am - 9pm CST. This role requires one Saturday shift every 4-6 weeks. Exact shift will be assigned after training.
**Pay:** $15.50/hr (not negotiable)
**Essential Job Functions:**
+ Identify, evaluate and prioritize caller needs, questions and concerns.
+ Formulate plans of resolution and respond appropriately and efficiently.
+ Maintain and restore customer satisfaction and partner with other teams as needed.
+ Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
+ Proactively educate members on program benefits, including making outbound calls to drive participation in programs.
+ Meet or exceed established call center metrics, attendance standards and quality levels.
+ Use computer tools to accurately process and document information.
+ Develop rapport with callers and appropriately adjust communication style.
+ Provide accurate information about Sharecare programs and services.
+ Escalate issues internally and follow up on escalated issues.
**Qualifications:**
+ High School Diploma
+ Prior experience in a customer service related field preferred.
+ Great communication skills
+ Must be able to multi-task
+ General working knowledge of Microsoft Word & Outlook
+ Computer keyboard proficiency and internet navigation skills required
+ Ability to work effectively with others in a team environment
+ Ability to thrive in a fast-growing always changing environment
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
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7
Senior Customer Service Representative
46202 Indianapolis, Indiana
CVS Health
Posted 1 day ago
Job Viewed
Job Description
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Requisition Job Description
**Position Summary**
Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
+ Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
+ Maintain department established performance metrics at a meets or exceeds expectations level
+ Work together as a team and apply the Aetna Core Values in day-to-day operations
+ Creating a Differentiated Service Experience
+ Demonstrating Service Discipline
+ Handling Service Challenges
+ Providing Solutions to Constituent Needs
+ Working Across Boundaries
**Required Qualifications**
+ 1+ years of customer service experience
+ Experience in a metric based environment
+ Proficiency with full suite of Microsoft Applications
+ Comfortability utilizing search engines
+ Excellent multi-tasking skills
+ Ability to Effectively Communicate
**Preferred Qualifications**
+ Experience working in a call center environment
+ Medical terminology/insurance experience
+ Results oriented and self-motivated
+ Experience working remotely
+ **Education** High School diploma, G.E.D. or equivalent experience
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$8.50 - 42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Requisition Job Description
**Position Summary**
Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.
+ Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc
+ Maintain department established performance metrics at a meets or exceeds expectations level
+ Work together as a team and apply the Aetna Core Values in day-to-day operations
+ Creating a Differentiated Service Experience
+ Demonstrating Service Discipline
+ Handling Service Challenges
+ Providing Solutions to Constituent Needs
+ Working Across Boundaries
**Required Qualifications**
+ 1+ years of customer service experience
+ Experience in a metric based environment
+ Proficiency with full suite of Microsoft Applications
+ Comfortability utilizing search engines
+ Excellent multi-tasking skills
+ Ability to Effectively Communicate
**Preferred Qualifications**
+ Experience working in a call center environment
+ Medical terminology/insurance experience
+ Results oriented and self-motivated
+ Experience working remotely
+ **Education** High School diploma, G.E.D. or equivalent experience
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$8.50 - 42.35
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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8
AP Customer Service Representative
46202 Indianapolis, Indiana
Ascension Health
Posted 1 day ago
Job Viewed
Job Description
**Details**
+ **Department:** Purchasing and Payable
+ **Schedule:** 8-hour day shift, 8AM-6PM EST; Monday-Friday
+ **Location:** Indianapolis, Remote
+ **Salary:** $17.37 - $23.50 per hour
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
+ Perform a variety of customer service functions.
+ Handle customer service inquiries and problems. Provide orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
+ Use systems for tracking, information gathering, or troubleshooting.
+ Respond to inquiries and may refer customers to secondary sources.
+ Maintain records as appropriate.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Additional Preferences**
+ Experience with Accounts Payable.
+ Excellent communication skills
+ Customer service experience
#InternalOps
**Why Join Our Team**
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (
+ **Department:** Purchasing and Payable
+ **Schedule:** 8-hour day shift, 8AM-6PM EST; Monday-Friday
+ **Location:** Indianapolis, Remote
+ **Salary:** $17.37 - $23.50 per hour
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
+ Perform a variety of customer service functions.
+ Handle customer service inquiries and problems. Provide orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
+ Use systems for tracking, information gathering, or troubleshooting.
+ Respond to inquiries and may refer customers to secondary sources.
+ Maintain records as appropriate.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Additional Preferences**
+ Experience with Accounts Payable.
+ Excellent communication skills
+ Customer service experience
#InternalOps
**Why Join Our Team**
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (
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