Customer service roles in the US are pivotal in ensuring customer satisfaction and loyalty. These positions often require excellent 54,484 Customer Service jobs in the United States
Telecoms - Technical Support Engineer
Posted 27 days ago
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Job Description
At the heart of our mission to transform the world of contracts is our Customer Success team. This team works closely with clients and collaborates across departments to ensure we deliver a product legal teams genuinely value. As a Technical Support Engineer, you’ll be the go-to expert for customer technical issues—playing a key role in ensuring client satisfaction. Your ability to understand our platform deeply and approach challenges with empathy will be essential to solving problems effectively. We’re looking for someone who is collaborative, customer-focused, resourceful, and driven to take initiative.
Your Responsibilities:- Deliver prompt, high-quality support to customers via email and phone.
- Investigate, troubleshoot, and reproduce product issues; escalate complex bugs to the Engineering team when necessary.
- Collaborate with Customer Success Managers and Legal Engineers to ensure a seamless post-launch experience.
- Create and maintain knowledge base content, including feature guides and FAQs.
- Share insights from customer interactions to influence product improvements and shape the user experience.
- Document support processes and develop best practices for issue resolution and product feedback handling.
- At least 2 years of experience in technical support or customer service roles.
- Strong technical skills and the ability to communicate clearly, both in writing and verbally.
- A customer-first attitude with a natural ability to advocate on behalf of users.
- Skilled at prioritizing and escalating support issues appropriately.
- Excellent diagnostic and problem-solving abilities.
- Comfortable working across teams and collaborating on shared goals.
- Team-oriented, with a strong sense of ownership and low ego.
- Familiarity with live chat support.
- Experience with ServiceCloud or similar customer support platforms is a plus.
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan
- Wellness reimbursement
- Flexible, take-what-you-need vacation policy
- Generous parental leave for both primary and secondary caregivers
Company Details
Customer Service
Posted 25 days ago
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Job Description
Description
We are looking for a dedicated Customer Service Representative to join Acrivon Therapeutics, a leading pharmaceutical company. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by providing exceptional service. You will have the opportunity to work on a variety of projects, handling inquiries, resolving issues, and building strong relationships with our valued customers. This position is vital to our company's success as we strive to deliver top-notch service in the pharmaceutical industry.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues with patience and empathy.
Provide information about products, services, and promotions to customers.
Process orders, returns, and exchanges accurately in our system.
Escalate complex issues to the appropriate department for resolution.
Follow up with customers to ensure their satisfaction and gather feedback.
Maintain customer records and update information as needed.
Collaborate with other team members to improve overall customer experience.
Requirements:
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask and prioritize in a fast-paced environment.
Attention to detail and accuracy in data entry and order processing.
Empathy and patience when dealing with customer concerns.
Proficiency in using CRM software and other customer service tools.
Ability to work effectively in a remote team environment.
Flexibility to work non-traditional hours, including evenings and weekends.
Company Details
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