157 Fraud Specialist jobs in the United States

About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the Role:

We're seeking a Fraud Specialist to join our Trust & Safety team, which protects the integrity of our platform across key abuse areas such as fraud, phishing, malware, CSAM, platform abuse, and IP/DMCA infringement.

In this role, you will collaborate across Operations, Product, Finance, and Engineering teams to strengthen and scale Vercel's fraud prevention capabilities. You'll analyze fraudulent activity, refine detection systems, develop operational processes, and help mitigate risk to both our users and the business.

If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.
What You Will Do:

• Investigate abuse vectors causing financial loss or reputational risk to the business.
• Monitor, maintain, and improve fraud detection and anomaly alerting systems.
• Develop and refine operational workflows to scale fraud prevention efforts.
• Manage and monitor the performance of internal tooling and fraud rules.
• Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk.
• Represent Trust & Safety during incident response and create mitigation processes.

About You:

• 3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical.
• Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes.
• Proven track record working cross-functionally to deliver impactful results.
• Strong attention to detail, and the ability to translate investigations into scaled systems.
• Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement.
• Ability to take large data sets and distill key insights into actionable trends and strategies.

Bonus If You:

• Experience across multiple Trust & Safety domains, especially when it comes to web hosting or user generated content.
• Ability to create and interpret SQL queries.
• Experience using abuse-related ticketing and case management systems.
• Understanding of chargebacks and the overall payments landscape.

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $128,000 - $192,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

#LI-LC1

We are seeking a Fraud Specialist for the Fraud Services Department.

The Fraud Specialist plays a critical role in preventing and mitigating fraudulent activities by adhering to established policies, procedures, and regulatory guidelines. This position requires strong problem-solving abilities, critical thinking, and exceptional customer service skills. Key responsibilities include timely and accurate fraud data analysis, proactive identification of fraud trends, empathetic communication with members regarding suspicious transactions, and collaboration with internal teams, vendors, and law enforcement. The specialist ensures compliance with Federal, State, and NCUA regulations, maintains high service quality standards, and actively engages in continuous learning to stay ahead of emerging fraud threats.

If you have Fraud mitigation experience and training, you should apply right away!

Highlights:

• Work collaboratively with internal and external peers on fraud cases and member-related disputes
• Ensure timely actions to minimize member impact and operational costs for Credit Human
• Utilize both in-house and third-party vendor fraud tools effectively
• Detect possible fraud trends and take appropriate measures to mitigate risks by following defined processes and procedures

Experience:

    Required

• A minimum of 3 years of customer service experience
• A minimum of 2 years of financial services industry experience with preferred knowledge of accounts, debit card, or credit card servicing

    Preferred

• Fraud mitigation experience and training

Education:

    Required

• High School diploma or equivalent

    Preferred

• BS/BA college degree in applied sciences, mathematics, statistics, economics, finance, or Criminal Justice is highly desired

Licenses & Certifications:

    Preferred

• CFE

Skills & Knowledge:

    Required

• Strong verbal and written communication skills
• Highly analytical and results-driven
• Strong organizational skills
•  Ability to prioritize and complete multiple tasks in a high production environment
•  Ability to maintain professionalism under fast-paced conditions
• Computer and Technical aptitude in various systems, specifically Microsoft (Access, Word, Excel,Outlook). 
•  Preferred experiences with systems, Fiserv's Client workstation, Synapsys, and Symitar's Episys & JHA systems 
•  Service-oriented
• Self-motivated, with the ability to work with minimum supervision
• Ability to work with internal and external constituents and achieve a positive outcome

    Preferred

• A strong and proven desire to positively impact members of our community's lives and their financial well-being 

Schedule: Monday-Friday, 9:00 am - 6:00 pm, with rotational Saturdays 8:30 am - 12:30 pm. 

Pay Range:  $20.98 - $23.11 hourly. 

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.**
Need Help? ( you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ( ?subject=Accommodation%20request)_
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts. Researches and analyzes account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Analyze and decision Fraud Solution Service Delivery related cases or alerts.
2. Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
3. Conduct client research.
4. Use critical thinking skills to make well supported decisions relative to the alert type.
5. Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
6. Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
7. Support effective communication with internal and external partners or clients.
8. Participate Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education and related training
2. One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
3. Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
4. Strong investigative, analytical, and critical thinking skills
5. Strong work prioritization and time management skills
6. Strong interpersonal, communication and client service skills
7. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
8. Ability to work in a high-stress, fast-paced, rapidly changing environment.
9. Ability and willingness to work flexible hours as required by the function
Preferred Qualifications:
10. Associate Degree
11. Experience in investigation, law enforcement, or lending role
12. Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
13. Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( Transparency Nondiscrimination Provision ( (

Overview
Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.
PenFed is hiring a (Hybrid) Sr Fraud Specialist at our Alexandria, Virginia service center. The primary responsibility of the Senior Fraud Specialist (SFS) will be to use sound reasoning and good judgment to prevent significant fraud losses and recover funds. This role will review alerts received in fraud detection systems, and fraud notifications that require significant research and high-risk transactions that present a significant risk of losses.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
+ Responsible for processing actionable alerts/fraud notifications which require extensive research and independent decision-making involving fraud events such as, Account Take Over, Fraud Applications, ID Theft Rings, Synthetic ID, Check Fraud, Scams, ACH and Wire Fraud.
+ Process Credit Bureau Disputes and false claims requiring extensive research and significant losses.
+ Review accounts and transactions for fraud activity and take appropriate action, such as restraining an account, to prevent fraud losses.
+ Conduct research and assist high net worth and longtime members in resolving concerns and fraud matters.
+ Prepare letters of indemnity to recover funds from other financial institutions.
+ Collect and report suspicious activity information for Suspicious Activity Reports.
+ Review membership information and identification documents when there are discrepancies or irregularities to verify the accuracy of information.
+ Resolve fraud claims in accordance with government regulations CC, E/Z and any other regulations as required.
+ Accurately record data and remarks utilizing spreadsheets and notes on alerts.
+ Familiar with regulations and laws, including regulatory and compliance training such as, the US Patriot Act, FACTA, BSA/AML, Regulation CC and Regulation E/Z.
+ Monitor and decision alerts in Actimize, FraudNet, Salesforce, AFS/EWS, FCRM, FICO LOS and other fraud tools with accuracy and take appropriate action to prevent and mitigate fraud losses and recover funds.
+ Assist PenFed members in resolving fraud issues that require extensive research and independent decision-making.
+ Complete special projects as assigned by management that produce quality and action driven results within required time constraints.
+ Research information generated from multiple sources including Fiserv's FCRM system, Hogan, Penguin, Actimize, TWIPS, Advanced Fraud Solutions (AFS), Experian, SalesForce, and other internal and external systems for fraud detection.
+ Identify significant fraud events and sensitive issues.
+ Conducts UAT testing on fraud detection systems.
+ Serve as a team leader and mentor Fraud Specialists I and II by preparing and supporting fraud training.
Qualifications
Equivalent combination of education and experience is considered.
+ Bachelor's Degree in related field is preferred.
+ Minimum of five (5) years' experience in fraud or banking required.
+ Knowledge of Credit Cards, Debit Cards, Personal Loans and Deposit Account.
+ Knowledge of fraud schemes to include, ID Theft, Synthetic ID, Account Takeover, ACH and Wire fraud.
+ Proficient working with Microsoft Office and maintains excellent oral writing skills to interact and communicate with coworkers, members, senior management and the general public with a high degree of professionalism.
Supervisory Responsibility
This position will not supervise staff.
Licenses and Certifications
There are no additional certifications required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call may be required.
About Us
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at .
#LI-Hybrid

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.**
Need Help? ( you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ( ?subject=Accommodation%20request)_
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts. Researches and analyzes account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Analyze and decision Fraud Solution Service Delivery related cases or alerts.
2. Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met.
3. Conduct client research.
4. Use critical thinking skills to make well supported decisions relative to the alert type.
5. Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
6. Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions.
7. Support effective communication with internal and external partners or clients.
8. Participate Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education and related training
2. One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
3. Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
4. Strong investigative, analytical, and critical thinking skills
5. Strong work prioritization and time management skills
6. Strong interpersonal, communication and client service skills
7. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
8. Ability to work in a high-stress, fast-paced, rapidly changing environment.
9. Ability and willingness to work flexible hours as required by the function
Preferred Qualifications:
10. Associate Degree
11. Experience in investigation, law enforcement, or lending role
12. Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
13. Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( Transparency Nondiscrimination Provision ( (

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.**
Need Help? ( you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ( ?subject=Accommodation%20request)_
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
Perform research and loss mitigation efforts across multiple intake channels to decision Fraud Solution Service Delivery related cases and alerts. Researches and analyzes account activity to assess the level of risk and make decision in accordance with applicable corporate and departmental policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Analyze and decision multiple Fraud Solution Service Delivery related cases or alert types.
2. Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met
3. Conduct client research
4. Use critical thinking skills to make well supported decisions relative to the alert type
5. Utilize internal and external applications to assist in the investigation and research of all applicable alerts
6. Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Fraud Solution Service Delivery function
7. Support effective communication with internal and external partners or clients
8. Participate in Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education and related training
2. Two - Three years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
3. Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
4. Strong investigative, analytical, and critical thinking skills
5. Strong work prioritization and time management skills
6. Strong interpersonal, communication and client service skills
7. Demonstrated proficiency in basic computer applications such as Microsoft Office software products
8. Ability to work in a high-stress, fast-paced, rapidly changing environment.
9. Ability and willingness to work flexible hours as required by the function
Preferred Qualifications:
10. Associate Degree
11. Experience in investigation, law enforcement, or lending role
12. Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
13. Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( Transparency Nondiscrimination Provision ( (

Fraud Specialist 26 ? 2019 ? ? 1000 $ ? ?, ? (Senior) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Grabr A peer-to-peer marketplace connecting travelers looking to subsidize their trips with shoppers from abroad grabr.io? ? (0) ? ? ? ? Grabr is a global travel and shopping marketplace, bridging the gap between global products and local shoppers. Shoppers have access to goods that are widely unavailable or expensive in their country, and travelers can use the extra room in their suitcase to make some cash while on the go.

As a Fraud Specialist, you will be the face of the Grabr brand. You will ensure that each and every customer is assisted and protected from fraud. You will constantly share feedback to multiple teams within Grabr to improve our service model and fraud prevention tools.

Responsibilities:

• Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools
• Perform routine account activity review to prevent fraudulent transactions
• Articulate the mission of Grabr and educate customers about the brand and product
• Assist customers in a warm, friendly, enthusiastic, and timely manner
• Excel in an extremely fast-paced environment; multi-tasking between customers
• Handle legitimate chargebacks and dispute fraudulent chargebacks
• Work cross-functionally with our finance team to update payment methods and ensure refunds and payouts are executed in a timely manner
• Answer general Russian-language support tickets

Qualifications:

• 1-2 years of customer-facing fraud specialist experience

• Excellent verbal and written communication skills in English & Russian

• Strong computer skills

• High level of organization, multitasking skills and the ability to work under pressure with deadlines

• Ability to take independent action and make sound decisions

• High level of energy, positive attitude and the ability to work cross-functionally with teams

Note: This job will require you to work 7 days a week

? ?

How to Apply: Please email covering letter and CV to

?: Fraud Specialist 26 ? 2019 ? ? 1000 $ ? ?, ? (Senior) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Grabr A peer-to-peer marketplace connecting travelers looking to subsidize their trips with shoppers from abroad grabr.io? ? (0) ? ? ? ? Grabr is a global travel and shopping marketplace, bridging the gap between global products and local shoppers. Shoppers have access to goods that are widely unavailable or expensive in their country, and travelers can use the extra room in their suitcase to make some cash while on the go.

As a Fraud Specialist, you will be the face of the Grabr brand. You will ensure that each and every customer is assisted and protected from fraud. You will constantly share feedback to multiple teams within Grabr to improve our service model and fraud prevention tools.

Responsibilities:

• Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools
• Perform routine account activity review to prevent fraudulent transactions
• Articulate the mission of Grabr and educate customers about the brand and product
• Assist customers in a warm, friendly, enthusiastic, and timely manner
• Excel in an extremely fast-paced environment; multi-tasking between customers
• Handle legitimate chargebacks and dispute fraudulent chargebacks
• Work cross-functionally with our finance team to update payment methods and ensure refunds and payouts are executed in a timely manner
• Answer general Russian-language support tickets

Qualifications:

• 1-2 years of customer-facing fraud specialist experience

• Excellent verbal and written communication skills in English & Russian

• Strong computer skills

• High level of organization, multitasking skills and the ability to work under pressure with deadlines

• Ability to take independent action and make sound decisions

• High level of energy, positive attitude and the ability to work cross-functionally with teams

Note: This job will require you to work 7 days a week

? ?

How to Apply: Please email covering letter and CV to

?:
#J-18808-Ljbffr

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Financial Crimes Fraud Specialist monitors fraud prevention reports and/or reviews and resolves claims to address potentially fraudulent activity and reduce possible losses.
**Primary Responsibilities**
+ Researches and analyzes potentially fraudulent activity related to customer accounts or other bank products
+ Identifies valid and fraudulent charges, sets up fraud files, uses multiple research techniques to resolve issues, reconciles and summarizes fraud losses and communicates with customers to notify of inquiry and problem resolution
+ Analyzes suspicious activity on customers' accounts and researches history for customer activity
+ Contacts account officer(s) to assist in verification of items
+ Maintains company fraud database records
+ Responds to emails, phone calls and voice mails from branches and account officers
+ Completes database for Suspicious Activity Report (SAR) referrals
+ Works under general supervision following established guidelines and procedures
+ May monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
**Requirements**
+ High School Diploma or GED
**Preferences**
+ Bachelor's degree in a related field
+ One (1) year of related work experience
**Skills and Competencies**
+ Ability to learn additional systems as needed
+ Ability to work independently with minimal instruction
+ Efficient in handling and dealing with peak work volumes
+ Proficiency with Microsoft Office Suite
+ Strong organizational, analytical and judgment skills
**_This position is intended to be onsite, now or in the near future in Birmingham, AL. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense._**
_* This position may be filled at a higher level depending on the candidate's qualifications and relevant experience._
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$37,750.00 USD
**_Median:_**
$44,940.00 USD
**Incentive Pay Plans:**
This job is not incentive eligible.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Riverchase Complex North Building
**Location:**
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
**Job Description:**
At Regions, the Financial Crimes Fraud Specialist monitors fraud prevention reports and/or reviews and resolves claims to address potentially fraudulent activity and reduce possible losses.
**Primary Responsibilities**
+ Researches and analyzes potentially fraudulent activity related to customer accounts or other bank products
+ Identifies valid and fraudulent charges, sets up fraud files, uses multiple research techniques to resolve issues, reconciles and summarizes fraud losses and communicates with customers to notify of inquiry and problem resolution
+ Analyzes suspicious activity on customers' accounts and researches history for customer activity
+ Contacts account officer(s) to assist in verification of items
+ Maintains company fraud database records
+ Responds to emails, phone calls and voice mails from branches and account officers
+ Completes database for Suspicious Activity Report (SAR) referrals
+ Works under limited supervision following established guidelines and procedures
+ May monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
**Requirements**
+ High School Diploma or GED
+ Two (2) years of fraud or related work experience
**Preferences**
+ Bachelor's degree in a related field
+ Banking loss prevention experience
**Skills and Competencies**
+ Ability to learn additional systems as needed
+ Ability to work independently with minimal instruction
+ Efficient in handling and dealing with peak work volumes
+ Proficiency with Microsoft Office Suite
+ Strong organizational, analytical and judgment skills
**Highly Preferred Skills**
+ Previous experience/background in fraud
+ Strong verbal and written communication
_*This position may be filled at a higher level depending on the candidate's qualifications and relevant experience._
**_This position is intended to be onsite, now or in the near future in Birmingham, AL. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense._**
**Position Type**
Full time
**Compensation Details**
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
**Job Range Target:**
**_Minimum:_**
$40,000.00 USD
**_Median:_**
$48,240.00 USD
**Incentive Pay Plans:**
This job is not incentive eligible.
**Benefits Information**
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Details**
Riverchase Complex North Building
**Location:**
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.