1,727 Front Office Manager jobs in the United States

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

* High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Serves as a role model to demonstrate appropriate behaviors.
* Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
* Ensures recognition of employees is taking place across areas of responsibility.
* Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
* Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

* Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
* Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
* Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

* Ensures compliance with all Front Office policies, standards and procedures.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
* Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
* Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
* Strives to improve service performance.
* Empowers employees to provide excellent customer service.
* Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
* Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
* Responds to and handles guest problems and complaints.
* Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

* Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Establishes challenging, realistic and obtainable goals to guide operation and performance.
* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Ensures employees are treated fairly and equitably.
* Manages employee progressive discipline procedures for Front Office Staff.
* Administers the performance appraisal process for direct report managers.
* Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
* Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

The salary range for this position is $65,000 to $86,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/ Front Desk and Retail/ Gift Shop, as applicable. As a department head, directs and works with managers and emplo Office Manager, Manager, Guest Service, Office, Operations, Customer Service, Hotel, Business Services

To work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency. Responsibilities Handle all training with associates to ensure Omni Standards. Communicate with all department manag Office Manager, Manager, Office, Business Services

**Additional Information**

**Job Number**

**Job Category** Rooms & Guest Services Operations

**Location** San Francisco Marriott Marquis, 780 Mission Street, San Francisco, California, United States, 94103VIEW ON MAP ( Full Time

**Located Remotely?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**

- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**

- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

- Encourages and builds mutual trust, respect, and cooperation among team members.

- Serves as a role model to demonstrate appropriate behaviors.

- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

- Ensures recognition of employees is taking place across areas of responsibility.

- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**

- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

- Develops specific goals and plans to prioritize, organize, and accomplish your work.

- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**

- Ensures compliance with all Front Office policies, standards and procedures.

- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**

- Provides services that are above and beyond for customer satisfaction and retention.

- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.

- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

- Strives to improve service performance.

- Empowers employees to provide excellent customer service.

- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

- Responds to and handles guest problems and complaints.

- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**

- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

- Establishes challenging, realistic and obtainable goals to guide operation and performance.

- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

- Ensures employees are treated fairly and equitably.

- Manages employee progressive discipline procedures for Front Office Staff.

- Administers the performance appraisal process for direct report managers.

- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

**Additional Responsibilities**

- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

- Analyzes information and evaluating results to choose the best solution and solve problems.

- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

The salary range for this position is $104,000 to $138,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**

**Job Number**

**Job Category** Rooms & Guest Services Operations

**Location** Hotel Forty Five Macon a Tribute Portfolio Hotel, 401 Cotton Avenue, Macon, Georgia, United States, 31201VIEW ON MAP ( Full Time

**Located Remotely?** N

**Position Type** Management

**Additional Information:** This hotel is owned and operated by an independent franchisee, Mainsail Lodging and development. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

In the Heart of Macon - Front Office Manager

Hotel Forty Five is seeking a motivated and service-driven Front Office Manager to help lead our front desk team in delivering a seamless and memorable guest experience. This role is responsible for supervising daily front office operations, supporting staff in handling payment issues, and ensuring all check-ins and check-outs are executed efficiently and accurately.

The Assistant Front Office Manager will assist in processing all payment types, setting up accurate guest accounts, and managing room assignments-including during high-demand, sold-out situations. Strong coordination with departments such as Housekeeping and Engineering is essential to resolve guest needs and maintain room readiness. This role will also oversee daily financial procedures, including balancing and dropping receipts according to Accounting standards.

In addition to operational excellence, the Assistant Front Office Manager plays a key role in employee development by training, coaching, and serving as a positive role model. They act as a first point of contact for employee concerns under the Guarantee of Fair Treatment/Open Door Policy and are responsible for promoting a safe and inclusive work environment by reporting incidents and completing all required safety trainings.

This is a hands-on leadership opportunity ideal for someone passionate about hospitality and teamwork in the vibrant setting of downtown Macon

What you'll do

· Learn & excel in Opera PMS system

· Assist in managing & motivating front desk personnel

· Assist with guest luggage

· Provide room quotes and upsell to guest when possible

· Ability to interact with guests and share hotel knowledge using personalization such as using the guest name

· Responsible to know all functions to showcase the hotel to each guest

· Maintain guest confidentiality

· Maintain knowledge of hotel and brand rewards

· Provide local information for shopping, dining, nightlife, and recreational destinations

· Receive, store, and deliver luggage and mail

· Make travel arrangements for guests to include sightseeing and other tours

· Assist with coordination between Housekeeping and Front Desk

· Verify charges / collect payment from guests for room stays

· Respond to guest inquiries

· Follow scheduled shifts and follow break and lunch requirements

· Report any suspicious activity or unusual items in room

· Report any irregular behavior from guests in public areas and or in room

· Ability to take initiative and handle assignments with limited supervision

· Follow all hotel policies and procedures as outlined in the team member handbook

· Maintain cleanliness and order of work area

· Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Physical Demand

· Ability to sit or stand for extended periods of time

· Ability to bend

· Ability to lift, pull 40 lbs

· Ability to communicate clearly

· Ability to work long hours as needed

Mental Demands

· Make sound judgments quickly

· Work on multiple tasks, making appropriate progress towards deadlines

· Able to work independently, take direction, and provide direction to others

· Manage differing personalities within the office, the hotel, and the community

· Maintain the highest degree of confidentiality

· Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

What you have

· High School diploma or higher

· Previous hospitality experience preferred

· Excellent phone & customer service skills

· Excellent communication skills, both verbal and written

· Ability to use technology e.g. tablets, iPads

What we Offer

Competitive pay

Paid Time off

Medical, Dental, Vision and More !

Accidental and Life Insurance Coverage

401k

Opportunities for Advancement and Career Growth

Complimentary Discounts

_This company is an equal opportunity employer._

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JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

* High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Serves as a role model to demonstrate appropriate behaviors.
* Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
* Ensures recognition of employees is taking place across areas of responsibility.
* Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
* Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

* Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
* Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
* Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

* Ensures compliance with all Front Office policies, standards and procedures.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
* Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
* Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
* Strives to improve service performance.
* Empowers employees to provide excellent customer service.
* Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
* Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
* Responds to and handles guest problems and complaints.
* Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

* Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Establishes challenging, realistic and obtainable goals to guide operation and performance.
* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Ensures employees are treated fairly and equitably.
* Manages employee progressive discipline procedures for Front Office Staff.
* Administers the performance appraisal process for direct report managers.
* Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
* Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

* High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Serves as a role model to demonstrate appropriate behaviors.
* Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
* Ensures recognition of employees is taking place across areas of responsibility.
* Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
* Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

* Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Develops specific goals and plans to prioritize, organize, and accomplish your work.
* Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
* Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
* Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

* Ensures compliance with all Front Office policies, standards and procedures.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
* Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
* Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
* Strives to improve service performance.
* Empowers employees to provide excellent customer service.
* Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
* Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
* Responds to and handles guest problems and complaints.
* Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

* Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Establishes challenging, realistic and obtainable goals to guide operation and performance.
* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Ensures employees are treated fairly and equitably.
* Manages employee progressive discipline procedures for Front Office Staff.
* Administers the performance appraisal process for direct report managers.
* Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
* Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

The salary range for this position is $104,000 to $138,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Learn & excel in Opera PMS system - Assist in managing & motivating front desk personnel - Assist with guest luggage - Provide room quotes and upsell to guest when possible - Ability to interact with guests and share hotel knowledge using personaliza Office Manager, Manager, Office, Business Services, Hotel

Additional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging and development. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

In the Heart of Macon - Front Office Manager

Hotel Forty Five is seeking a motivated and service-driven Front Office Manager to help lead our front desk team in delivering a seamless and memorable guest experience. This role is responsible for supervising daily front office operations, supporting staff in handling payment issues, and ensuring all check-ins and check-outs are executed efficiently and accurately.

The Assistant Front Office Manager will assist in processing all payment types, setting up accurate guest accounts, and managing room assignments-including during high-demand, sold-out situations. Strong coordination with departments such as Housekeeping and Engineering is essential to resolve guest needs and maintain room readiness. This role will also oversee daily financial procedures, including balancing and dropping receipts according to Accounting standards.

In addition to operational excellence, the Assistant Front Office Manager plays a key role in employee development by training, coaching, and serving as a positive role model. They act as a first point of contact for employee concerns under the Guarantee of Fair Treatment/Open Door Policy and are responsible for promoting a safe and inclusive work environment by reporting incidents and completing all required safety trainings.

This is a hands-on leadership opportunity ideal for someone passionate about hospitality and teamwork in the vibrant setting of downtown Macon

What you'll do

* Learn & excel in Opera PMS system
* Assist in managing & motivating front desk personnel
* Assist with guest luggage
* Provide room quotes and upsell to guest when possible
* Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
* Responsible to know all functions to showcase the hotel to each guest
* Maintain guest confidentiality
* Maintain knowledge of hotel and brand rewards
* Provide local information for shopping, dining, nightlife, and recreational destinations
* Receive, store, and deliver luggage and mail
* Make travel arrangements for guests to include sightseeing and other tours
* Assist with coordination between Housekeeping and Front Desk
* Verify charges / collect payment from guests for room stays
* Respond to guest inquiries
* Follow scheduled shifts and follow break and lunch requirements
* Report any suspicious activity or unusual items in room
* Report any irregular behavior from guests in public areas and or in room
* Ability to take initiative and handle assignments with limited supervision
* Follow all hotel policies and procedures as outlined in the team member handbook
* Maintain cleanliness and order of work area
* Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Physical Demand

* Ability to sit or stand for extended periods of time
* Ability to bend
* Ability to lift, pull 40 lbs
* Ability to communicate clearly
* Ability to work long hours as needed

Mental Demands

* Make sound judgments quickly
* Work on multiple tasks, making appropriate progress towards deadlines
* Able to work independently, take direction, and provide direction to others
* Manage differing personalities within the office, the hotel, and the community
* Maintain the highest degree of confidentiality
* Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

What you have

* High School diploma or higher
* Previous hospitality experience preferred
* Excellent phone & customer service skills
* Excellent communication skills, both verbal and written
* Ability to use technology e.g. tablets, iPads

What we Offer

Competitive pay

Paid Time off

Medical, Dental, Vision and More !

Accidental and Life Insurance Coverage

401k

Opportunities for Advancement and Career Growth

Complimentary Discounts

This company is an equal opportunity employer.

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