25,894 Front Office Manager jobs in the United States

**Description:**
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
Front Office Managers contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. This position will report directly to the General Manager of the hotel, as well as the First and Second Assistant Managers. The responsibilities include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.
This position will have oversight of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It's so you.
**Qualifications:**
+ Supervisory experience preferred as this position willoversee hotel associates
+ 1-2 years experience working in a guest serviceoriented Guest Services establishment preferred
+ College degree preferred or relevant work experience
+ Intermediate word and excel required
+ Excellent verbal and written communication skills
+ Must be able to work a flexible work schedule as thehours for this management position will vary.
+ Strong organizational, project management and detailorientation skills, with the ability to multi-task in order to meet avariety of deadlines
+ Strong interpersonal skills and a can-do positiveattitude
**Primary Location:** US-MA-Boston
**Organization:** Hyatt Place Boston MA Seaport
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** BOS
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** AC Hotel Boston Downtown, 225 Albany Street, Boston, Massachusetts, United States, 02118VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Expiration Date:** 11/30/2025
**Additional Information** : This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, "Marriott"). The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
The AC Hotel Boston Downtown is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team. In this role you will be directly responsible for the Front Desk and Night Audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.
The AC Hotel Boston Downtown, a Colwen Hotel is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
- Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
- Responsible for recruiting, interviewing, and hiring associates for the Front Office Department.
- Develop specific departmental goals and objectives to prioritize, organize, and get work done.
- Drive ongoing associate engagement/recognition initiatives.
- Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.
- Manage the ordering and inventory of the Front Office department supplies and uniforms.
- Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
- Monitor associate performance; provide coaching, mentoring, and developmental plans to improve associates' capabilities and performance.
- Comprehends budgets, operating statements, payroll progress report, and maintain the operating budget.
- Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count.
- Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guest's expectations.
- Greet VIPs and arrange for special services as requested.
- Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure any issues or concerns are resolved in a timely manner.
- Take a proactive approach when addressing guest issues and lead by example by setting a positive tone for the team.
- Coach and support the Front Office to effectively manage occupancy, rates, wages, and controllable expenses.
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
- Ensure compliance with all company policies and procedures along with Federal & State laws and regulations.
- Performs other duties, as assigned to meet business needs.
- Two year college degree or equivalent Hospitality experience preferred
- At least one year Hotel Front Desk supervisory experience
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan - Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts - Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
_This company is an equal opportunity employer._
frnch1

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** AC Hotel Boston North, 95 Station Landing, Medford, Massachusetts, United States, 02155VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Expiration Date:** 11/25/2025
**Additional Information:** This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, "Marriott"). The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
We are seeking an engaging, friendly and detail-oriented Front Office Manager to join our team at the AC Hotel Medford! In this role you will be directly responsible for the Front Desk and Night Audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.
Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
- Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
- Responsible for recruiting, interviewing, and hiring associates for the Front Office Department.
- Develop specific departmental goals and objectives to prioritize, organize, and get work done.
- Drive ongoing associate engagement/recognition initiatives.
- Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.
- Manage the ordering and inventory of the Front Office department supplies and uniforms.
- Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.
- Monitor associate performance; provide coaching, mentoring, and developmental plans to improve associates' capabilities and performance.
- Comprehends budgets, operating statements, payroll progress report, and maintain the operating budget.
- Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count.
- Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guest's expectations.
- Greet VIPs and arrange for special services as requested.
- Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure any issues or concerns are resolved in a timely manner.
- Take a proactive approach when addressing guest issues and lead by example by setting a positive tone for the team.
- Coach and support the Front Office to effectively manage occupancy, rates, wages, and controllable expenses.
- Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
- Ensure compliance with all company policies and procedures along with Federal & State laws and regulations.
- Performs other duties, as assigned to meet business needs.
- Two year college degree or equivalent Hospitality experience preferred
- At least one year Hotel Front Desk supervisory experience
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan - Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts - Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
_This company is an equal opportunity employer._
frnch1

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Lexington Griffin Gate Golf Resort & Spa, 1800 Newtown Pike, Lexington, Kentucky, United States, 40511VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Expiration Date:** 10/28/2025
**Additional Information:** This hotel is owned and operated by an independent franchisee, Avion Hospitality .The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, "Marriott"). The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
Education & Experience
-At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
-Supervisory experience required.
-Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
-Must be proficient in FSPMS system.
-Must have a valid driver's license from the applicable state.
-Must be able to convey information and ideas clearly.
-Must be able to evaluate and select among alternative courses of action quickly and accurately.
-Must work well in stressful, high pressure situations.
-Must maintain composure and objectivity under pressure.
-Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
-Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
-Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
-Must be able to work with and understand financial information and data, and basic arithmetic functions.
Job Duties & Functions
-Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
-Motivate, coach, counsel and discipline all Front Desk personnel according to Avion Hospitality S.O.P.'s.
-Ensure compliance to brand and company training, using the steps to effective training according to Avion Hospitality standards.
-Prepare and conduct all Front Desk interviews and follow hiring procedures according to Avion Hospitality S.O.P.'s.
-Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
-Develop employee morale and ensure training of Front Desk personnel.
-Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.
-Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
-Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
-Participate in required M.O.D. program as scheduled.
-Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.
-Ensure all end of the month report dates are met, i.e., Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc.
-Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
-Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
-Ensure that no-show revenue is maximized through consistent and accurate billing.
-Maintain Avion Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
-Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Avion Hospitality S.O.P.'s.
-Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
-Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
-Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
-Monitor proper operation of the P.B.X. console and ensure that employees maintain Avion Hospitality S.O.P.'s in its use.
-Monitor the process of taking reservations ensuring that Avion Hospitality courtesy and up selling techniques are maintained.
-Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality S.O.P.'s.
-Ensure implementation of all Avion Hospitality policies and house rules.
-Understand hospitality terms.
-Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
-Coordinate all aspects of the ongoing implementation of the Avion Hospitality philosophy of service.
-Ensure correct and accurate cash handling at the Front Desk.
-Attend monthly all-employee team meetings and any other functions required by management.
-Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Avion Hospitality standards.
-Obtain all necessary information when taking room reservations.
-Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
-Be aware of all rates, packages and promotions currently underway.
-Follow and enforce all Avion Hospitality hotel credit policies.
-Process and handle guest laundry (property specific).
-Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
-Maintain and monitor "Lost and Found" procedures and policies according to Avion Hospitality standards.
-Establish and maintain key control system.
-Ensure participation within department for monthly Avion team meeting.
-Focus the Front Desk Department on their role in contributing to the guest service scores.
-Monitor all V.I.P.'s, special guests and requests.
-Maintain required pars of all front office and stationary supplies.
-Review daily Front Office work and activity reports generated by Night Audit.
-Review Front Office log book and Guest Request log on a daily basis.
-Assist the Director Front Officer and Engineering Department in implementing and maintaining emergency procedures.
-Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each.
-Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
-Conduct meetings according to Avion Hospitality standards as required by management.
-Other duties as required.
_This company is an equal opportunity employer._
frnch1

Hotel :
Lexington Embassy Suites
1801 Newtown Pike
Lexington, KY 40511
Full time
Compensation Range : $44,700-$54,600
_Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors._
**What's in it for you?**
The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
+ **Career Growth & Learning** - 40% of our management hires are internal promotions!
+ **Invest in Your Future** - 401(k) plan with company match.
+ **Comprehensive Health Coverag** **e** - Medical, dental, and vision insurance options.
+ **Paid Time Off & Vacation** - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
+ **Perks That Fit Your Life** - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
+ **Purpose & Impact** - Make a difference through Atrium's community service and volunteer programs.
**Job Description**
What You Will Do:
- Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
- Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
- Collaborate across departments to deliver seamless service and operational excellence.
- Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
- Maintain brand and cleanliness standards, stepping in to support operations when needed.
- Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.
What We Are Looking For:
- 2+ years of front desk experience - Because you've seen it all and know how to keep things running smoothly.
- 2+ years of supervisory experience - Leadership isn't new to you; you know how to coach, support, and elevate a team.
- High school diploma or equivalent - A solid foundation to build on; a degree is a plus but not required.
- Tech-savvy with Microsoft Office - You can navigate Word, Excel, and Teams like a pro.
- Flexible schedule availability - Hospitality never sleeps, and neither do you (well, not during your shift).
- Physically able to lift and move as needed - You're hands-on and ready to jump in when the team needs you.
What Atrium Leadership Looks Like:
- Accountable Achiever - You own your results and celebrate your wins.
- Agile Thinker - You adapt quickly and solve problems creatively.
- Talent Curator - You grow people, not just teams.
- Transparent Leader - You lead with honesty and clarity.
- Leading with SPIRIT - Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guide everything you do.
Why Atrium?
Hear it from Maria O. "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road."
___
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
**Service**
We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
**Perseverance**
We will be better today than we were yesterday.
**Inclusion**
We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
**Respect**
We treat others the way we would like to be treated.
**Innovation**
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
**Teamwork**
Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.
In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.
**Come grow with us!**

Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
● Engaging with guests to build personal relationships and remedy any complaints
● Conducting regular front office inspections to ensure we're making the right first impression
● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
● Training team members on PBX procedures and taking the lead during an emergency or crisis
● Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.
What We need from you:
● Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
● 3 years of Front Office/Guest Service experience including management experience
● Must speak fluent English
● Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
The salary range for this role is $37,840 to $47,300. This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
+ If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Additional Information** Relocation Assistance Available
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bal Harbour Miami, 10295 Collins Avenue, Bal Harbour, Florida, United States, 33154VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $65,000 - $86,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Create Your Experience of a Lifetime!**
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
**Job Summary:**
A leadership role responsible for the guest experience from arrival to departure by overseeing all Front Office, Concierge, and Bell & Valet operations, managing staff, ensuring brand standards are met, and handling financial aspects of the department. Key responsibilities include staff recruitment, training, and motivation; resolving guest issues; managing budgets and revenue; coordinating with other departments; and maintaining operational excellence to achieve high levels of guest satisfaction.
**Job Specifications:**
+ Starting Wage: $56,485 - $4,518 + annual bonus
+ Employment Type: Year Round
+ Shift Type: Full Time hours available
+ Minimum Age: At least 18 years of age
+ Housing Availability: No
**Job Responsibilities:**
+ **Leadership & Management:**
Supervise, train, and evaluate front office and bell desk staff to ensure a high- performing team.
+ **Guest Satisfaction:**
Ensure an exceptional and welcoming guest experience, interact with guests to gather feedback, and resolve complaints effectively.
+ **Operational Excellence:**
Oversee daily front desk and bell desk operations, manage guest arrivals and departures, and ensure smooth registration and cashiering processes.
+ **Financial Management:**
Manage departmental budgets, forecasts, and inventory to maximize revenue and minimize expenses.
+ **Brand & Policy Compliance:**
Ensure all Front Office operations and staff adhere to the brand standards and policies of the Luxury Collection.
+ **Staff Development:**
Promote a positive work environment, provide coaching and feedback to employees, and conduct performance reviews.
+ **Interdepartmental Coordination:**
Work closely with other hotel departments, such as Housekeeping, to meet guest needs and requests.
**Job Requirements:**
+ **Leadership & Communication:**
Strong ability to lead, influence, and motivate a team with clear and effective communication.
+ **Customer Service Focus:**
An excellent customer-focused attitude with proven problem-solving and conflict- resolution skills.
+ **Technical Proficiency:**
Proficiency in property management systems (PMS) and Microsoft Office Suite.
+ **Organizational Skills:**
Strong organizational skills and attention to detail for managing various administrative and operational tasks.
+ **Experience** :
Previous supervisory or management experience in a front office or hotel operations setting is essential.
The expected pay range is 56,485 - 74,518 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
_Requisition ID _
_Reference Date: 09/09/2025_
_Job Code Function: Guest Services_

**Description:**
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Park Hyatt Beaver Creek Resort and Spa | With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa offers a luxurious year-round escape near Vail Valley, Colorado. Our ski-in/ski-out location in the heart of Beaver Creek Village is adjacent to the ski school and home to skiing, snowmobiling, snowshoeing and more in winter. The summer brings activities including fly fishing, river rafting and scenic hiking trails - all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service. **_We care for people so they can be their best._**
The Front Office Manager is responsible for all duties of the front desk, bell, concierge, door/valet operation and ski valet in the winter which includes: staff training, inter-department communications, payroll, staff scheduling and all guest experience related inquiries. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
+ Responsible for short- and long-term planning and the management of the hotel's Front Office operations
+ Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
+ Maintain guest room inventory
+ Coach and counsel employees to reflect Hyatt Service Standards and Procedures
+ Perform all tasks of a Front Office Staff as needed to facilitate service
+ Ensure all operations and cash handling are done per policies and procedures
+ Maintain excellent communication with the housekeeping department
+ Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
+ Analyze, investigate, and resolve guest complaints
+ Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
+ Insures proper staffing levels for customer service goals
+ Coach and counsel employees to reflect Hyatt service standards and procedures
+ Knowledge of hotel services, local events and venues, and transportation options.
The starting salary for this position is $76,700. Actual pay will be commensurate with experience.
**_Why Work for Hyatt?_**
+ Free room nights, Discounted and Friends & Family Room Rates
+ Medical, Prescription, Dental and Vision Insurance (after 30 days for full-time colleagues)
+ 401k Retirement Savings Plan with company match
+ Paid Time Off
+ Tuition Reimbursement
+ Free meals in our employee cafeteria
+ Discounted bus tickets
+ 24 hours a day complimentary gym access through Exhale Spa
+ Employee Stock Purchase Plan
+ 529 College Savings Plan
+ Excellent training and career growth opportunities
+ Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more!
**_Our Values:_** Empathy l Integrity l Respect l Inclusion l Experimentation l Wellbeing
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Qualifications:**
+ Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
+ 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt). Previous department head experience highly preferred
+ Service oriented style with professional presentations skills
+ Hotel/Hospitality degree an asset
+ Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
+ Clear concise written and verbal communication skills in English
+ Must be proficient in Microsoft Word and Excel
+ Must have excellent organizational, interpersonal and administrative skills
**Primary Location:** US-CO-Beaver Creek
**Organization:** Park Hyatt Beaver Creek
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** BEA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.