58,368 Front Office Manager jobs in the United States

**Additional Information**
**Job Number** 25096301
**Job Category** Rooms & Guest Services Operations
**Location** The Burgess Hotel Atlanta a Tribute Portfolio Hotel, 3600 Piedmont Road NE, Atlanta, Georgia, United States, 30305VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Additional Information:** This hotel is owned and operated by an independent franchisee, Mysica Progressive Company DBA The Burgess Hotel. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
We, The Burgess Hotel, are looking for a dedicated and committed Front Office Manager. You will play a key role in leading our team to exceed guest expectations and support property-wide initiatives.
What will you do?
As the Front Office Manager, you will ensure smooth operations at the front desk. You will oversee the front desk staff, manage guest check-ins and check-outs, handle guest inquiries and complaints, and ensure that all front desk procedures comply with the hotel's standards. Your role will include scheduling shifts, training new employees, and maintaining a welcoming and efficient front desk environment. You will collaborate with other departments to ensure guest satisfaction and promptly address any issues that arise.
Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Understands employee positions well enough to perform duties in employees' absence.
- Handles employee questions and concerns.
- Supports daily Front Desk shift operations.
Guest Services and Front Desk Goals
- Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supports same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.
Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
Projects and Policies
- Supports implementation of customer recognition/service programs, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Human Resource Activities
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Supports training when appropriate.
- Participates in the employee performance appraisal process.
Additional Responsibilities
- Oversee core departments: Front Desk, Housekeeping, and Food & Beverage
- Ensure a strong guest-facing presence and exceptional service delivery
- Act as a hands-on Front Office Manager with the potential to take on broader responsibilities, including Sales
- Manage rates, billing, group bookings, and systems (Lightspeed, Light GXP)
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.
About you:
Education and Experience
- High school diploma or GED; 2 years' experience in the guest services, front desk, or related professional area.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
_This company is an equal opportunity employer._
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**Description:**
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
+ Responsible for short and long term planning and the management of the hotel's Front Office operations
+ Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
+ Maintain guest room inventory
+ Coach and counsel employees to reflect Hyatt Service Standards and Procedures
+ Perform all tasks of a Front Office Staff as needed to facilitate service
+ Ensure all operations and cash handling are done per policies and procedures
+ Maintain excellent communication with the housekeeping department
+ Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
+ Analyze, investigate, and resolve guest complaints
+ Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
+ Insures proper staffing levels for customer service goals
+ Coach and counsel employees to reflect Hyatt service standards and procedures
**Why Work at Hyatt?**
· Benefit eligible after 30 days
· Medical/Dental/Prescription/Vision Insurance
· Flexible Spending Accounts
· Disability and Life Insurance
· Paid Family Bonding Time
· Adoption Assistance
· $1,000 per year for Educational Assistance
· Complimentary and Discounted Hyatt Hotel Room Nights
· Paid Time Off & Paid Holidays
· 401(k) with Employer Match
· Support for Your Personal Wellbeing (Complimentary Headspace Subscription, Employee Assistance Program, and more)
·
**Qualifications:**
+ Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
+ 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
+ With opening hotels, previous hotel pre-opening experience preferred
+ Service oriented style with professional presentations skills
+ At least 2 years progressive management experience within the Rooms Division of a hotel
+ Hotel/Hospitality degree an asset
+ Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
+ Clear concise written and verbal communication skills in English
+ Must be proficient in Microsoft Word and Excel
+ Must have excellent organizational, interpersonal and administrative skills
**Primary Location:** US-GA-Atlanta
**Organization:** Grand Hyatt Atlanta in Buckhead
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** ATL007576
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Why us?**
As part of Sage Hospitality Group , we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
**The Ann** is a new way to stay in Georgia's oldest and most historic city. An all-suite hotel with modern and generous spaces, relaxed and intentional style, designed to share the feeling of living here. **The Ann** is a kindred spirit to Savannah itself, known as the Hostess City of the South. She's here to invite you in and make you feel at home-the latest addition to **Apartments by Marriott Bonvoy.**
**Job Overview**
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
**Responsibilities**
+ Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
+ Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
+ Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
+ Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.
+ Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
+ Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
+ Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
+ Maintain a friendly, cheerful and courteous demeanor at all times.
+ Perform other duties as assigned, requested or deemed necessary by management.
+ Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
+ Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
+ Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
+ Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
+ Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
+ Provide guest transportation as required by hotel's standard operating procedures.
+ Order all supplies and maintain inventory control minimizing unnecessary expenses.
+ Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
+ Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
+ Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday.
+ Responsible for covering/finding replacements for call-offs.
+ Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.
+ Ensures all new hires are aware of all aspects of the hotel.
+ Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained.
+ Provide motivation to the department.
+ Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc.)
+ Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
+ Ensure the front desk is represented at each Safety Committee Meeting.
+ Participates in Hotel MOD program
**Qualifications**
**Education/Formal Training**
High School diploma or equivalent
**Experience**
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
**Knowledge/Skills**
+ Must have total understanding of all hotel front office procedures.
+ Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.
+ Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
+ Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
+ Must be fluent in oral and written English.
+ Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
+ Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
+ Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to read written forms of communication and monochrome computer screen.
+ Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
+ Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
+ 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
+ Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
**Environment**
+ Work inside 95%Material/Equipment Used
+ Prolonged standing at indoor, thermostatically climate-controlled workstation.
**ID:** _2025-28134_
**Position Type:** _Regular Full-Time_
**Property** **:** _The Ann Savannah_
**Outlet:** _Hotel_
**Category:** _Front Desk & Guest Services_
**_Address_** **:** _110 Ann St_
**_City_** **:** _Savannah_
**_State_** **:** _Georgia_
EOE Protected Veterans/Disability

**Additional Information** Bonus Eligible
**Job Number** 25105140
**Job Category** Rooms & Guest Services Operations
**Location** Residence Inn Chicago Downtown/Loop, 11 South LaSalle Street, Chicago, Illinois, United States, 60603VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
+ Bonus Eligible
Responsible for all front office functions and staff. Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
**CORE WORK ACTIVITIES**
**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.
- Verifies recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.
**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to verify that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
**Managing Projects and Policies**
- Verifies compliance with all Front Office policies, standards and procedures.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Maintaining Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies employees are treated fairly and equitably.
- Manages employee progressive discipline procedures for Front Office Staff.
- Administers the performance appraisal process for direct report managers.
- Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
The salary range for this position is $72,000 to $95,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Hotel:**
Normal Marriott
201 Broadway Ave
Normal, IL 61761
Front Office Manager
Full time
**Starting Compensation**
$46,000 - $57, 000
Expected Job Closing Date:
2025-06-23
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
**_Atrium SPIRIT - Where teamwork, passion, & appreciation ignites service excellence._**
**What's in it for you?**
The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
+ **Career Growth & Learning** - 40% of our management hires are internal promotions!
+ **Invest in Your Future** - 401(k) plan with company match.
+ **Comprehensive Health Coverag** **e** - Medical, dental, and vision insurance options.
+ **Paid Time Off & Vacation** - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
+ **Perks That Fit Your Life** - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
+ **Purpose & Impact** - Make a difference through Atrium's community service and volunteer programs.
**Job Description**
We are seeking an experienced hospitality professional to lead the welcoming of our guests at our newly renovated **_Normal Marriott_** . This full-service hotel offers 228 guest rooms and over 24,000 square feet of event space, serving as a key venue for meetings, conferences, and social events in the Bloomington-Normal community. Ideally located near Illinois State University and Uptown Normal's shops, dining, and cultural attractions, the **_Normal Marriott_** offers a prime opportunity to make an impact at a top-performing property.
**What You Will Do:**
+ Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
+ Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
+ Collaborate across departments to deliver seamless service and operational excellence.
+ Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
+ Maintain brand and cleanliness standards, stepping in to support operations when needed.
+ Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.
**What We Are Looking For:**
+ 2+ years of front desk experience - Because you've seen it all and know how to keep things running smoothly.
+ 2+ years of supervisory experience - Leadership isn't new to you; you know how to coach, support, and elevate a team.
+ Tech-savvy with Microsoft Office - You can navigate Word, Excel, and Teams like a pro.
+ Flexible schedule availability - Hospitality never sleeps, and neither do you (well, not during your shift).
+ Physically able to lift and move as needed - You're hands-on and ready to jump in when the team needs you.
**What Atrium Leadership Looks Like:**
+ Accountable Achiever - You own your results and celebrate your wins.
+ Agile Thinker - You adapt quickly and solve problems creatively.
+ Talent Curator - You grow people, not just teams.
+ Transparent Leader - You lead with honesty and clarity.
+ Leading with SPIRIT - Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork guides everything you do.
**Why Atrium?**
Hear it from Maria O. "For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road."
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
**Service**
We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
**Perseverance**
We will be better today than we were yesterday.
**Inclusion**
We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
**Respect**
We treat others the way we would like to be treated.
**Innovation**
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
**Teamwork**
Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.
In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.
**Come grow with us!**

**Create Your Experience of a Lifetime!**
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
**Job Benefits**
+ Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
+ MORE employee discounts on lodging, food, gear, and mountain shuttles
+ 401(k) Retirement Plan
+ Employee Assistance Program
+ Excellent training and professional development
+ Referral Program
Full Time roles are eligible for the above, plus:
+ Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
+ Free ski passes for dependents
+ Critical Illness and Accident plans
**Job Summary:**
The Front Office Manager is responsible for running the day-to-day operations and leadership of the Front desk and Bell departments. This position is responsible for handling many of the administrative and operational duties of maintaining the Front Office Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with Breckenridge Hospitality and Vail Resorts standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel.
**Job Specifications:**
+ Outlet: Breckenridge
+ The budgeted range starts at $62,000 - $6,000 + annual bonus. Actual pay will be adjusted based on experience
+ Shift & Schedule Availability: Full Time / Year Round
+ Skill Level: Advanced
**Job Responsibilities:**
+ Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
+ Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
+ Communicate effectively to provide clear direction to your team and co departments.
+ Manage finances of Front office operations including budget, forecasts and inventory.
+ Work with Breckenridge Hospitality /VR Leadership to maximize revenue & minimize expenses while providing the highest level of guest service.
+ Provide staffing, training, counseling and performance review for the Front Office department.
+ Ensure employees understand expectations and parameters. Celebrate exceptional service and encourage when improvement is needed.
+ Comply with all Resort policies, procedures and standards of operation.
+ Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns. Help drive a positive work environment and culture.
+ As part of the Breckenridge Hospitality Leadership team you will work closely with your fellow department leaders with the goal of financial responsibility while creating the highest of customer satisfaction, and a safe inclusive work place for all employees.
+ Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement.
+ Capital budget, perform any additional tasks or projects as required.
+ Ability to drive and execute new programs while being thorough and efficient.
+ Able to schedule staff effectively and efficiently with CPOR
+ Other duties as assigned
**Job Requirements:**
+ Previous experience in managing a hotel/resort Front Office department
+ Minimum of 2 years of experience in Supervisory/ Management/Assistant
+ Microsoft Office Suite (Word, Excel, Outlook)
+ Advanced ability in English
+ Good communication, organization and time management skills.
+ Lift weight from 25-50 lbs
+ Ability to stand for extended periods of time
+ Must be available to work a flexible schedule for a 24/7 desk
**Preferred:**
+ BA
The expected pay range is 62,000 - 66,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
_In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution._
_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
_Requisition ID 507864_
_Reference Date: 04/01/2025_
_Job Code Function: Front Office_

**Why us?**
**Position salary range: $60,000-$5,000 annually**
**Job Close Date:** **July 4, 2025** **or until filled**
Found at the intersection of timeless elegance and modern luxury, **The Oxford Hotel** stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891.
Our personality and sense of charm- _which we've been curating for more than 100 years_ -gives us an easy confidence that allows us to comfortably stand out from the crowd.
**Be a part of history and stay for the story.** The Oxford Hotel has been a part of the city since the beginning, and always will be. We are loaded with benefits, a team-centric culture, and opportunities to grow your career. _Work where you belong._
**A Rewarding Experience:**
+ Eligible to participate in Sage bonus plan. Up to 20% of your salary.
+ Complementary RTD EcoPass
+ Medical, dental, & vision insurance
+ Health savings and flexible spending accounts
+ Basic Life and AD&D insurance
+ Company-paid short-term disability
+ Unlimited paid time off
+ Eligible to participate in the Company's 401(k) program with employer matching
+ Employee assistance program
+ Tuition Reimbursement
+ Great discounts on Hotels, Restaurants, and much more.
+ Eligible to participate in the Employee Referral Bonus Program. Up to 1,000 per referral.
**Job Overview**
The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.
**Responsibilities**
+ Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
+ Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
+ Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
+ Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
+ Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
+ Coordinate activities and foster good relations with our valet and taxi services.
+ Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
+ Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
+ Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
+ Ensure all Front Desk Associate duties are completed daily.
**Qualifications**
**Education/Formal Training**
High School diploma or equivalent
**Experience**
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
**Knowledge/Skills**
+ Requires working knowledge of guest services and hotel services, policies or operations.
+ Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to read written forms of communication and monochrome computer screen.
+ Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
+ 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
+ Mobility - must be able to reach all areas of hotel to assist clients.
+ Occasional standing.
+ Occasional carrying and lifting of files and office items up to 25 lbs.
**Environment**
Work inside 95%Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation.
**Salary**
USD 60,000.00 - USD 65,000.00 /Yr.
**ID:** _2025-27747_
**Position Type:** _Regular Full-Time_
**Property** **:** _The Oxford Hotel_
**Outlet:** _Hotel_
**Category:** _Front Desk & Guest Services_
**Min:** _USD 60,000.00/Yr._
**Max:** _USD 65,000.00/Yr._
**_Address_** **:** _1600 17th St_
**_City_** **:** _Denver_
**_State_** **:** _Colorado_
EOE Protected Veterans/Disability

**Why us?**
For an anything-but-ordinary hotel experience, discover Moxy Denver Cherry Creek. The animated brand combines stylish, industrial design and sociable service at an affordable price point, so that guests can save on space and splurge on experiences. Created for the young at heart, Moxy celebrates nonconformity, open-mindedness, and originality above all.
**We are currently looking for a dynamic Front Office Manager to lead our team and help bring the Moxy experience to life!**
From the moment our guest's check-in, they notice the difference in this modern Colorado hotel. Fluid meeting rooms and outdoor event space create an environment ideal for entertaining or creative problem-solving. Stylish hotel rooms that feature functional furniture, large flat-screen televisions, cozy chairs, lightning-fast Wi-Fi and eclectic art. Play games in the living room, indulge in creative cocktails and cuisine at the Moxy Bar and savor every morsel and sip at our outdoor Cherry Creek Beer Garden.
At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here!
**Job Overview**
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
**Responsibilities**
+ Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
+ Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied.
+ Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
+ Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue.
+ Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
+ Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service.
+ Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
+ Maintain a friendly, cheerful and courteous demeanor at all times.
+ Perform other duties as assigned, requested or deemed necessary by management.
+ Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
+ Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
+ Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.
+ Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
+ Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage.
+ Provide guest transportation as required by hotel's standard operating procedures.
+ Order all supplies and maintain inventory control minimizing unnecessary expenses.
+ Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
+ Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
+ Provide weekly schedule for all Front Office Associates, posted by 3pm on Friday.
+ Responsible for covering/finding replacements for call-offs.
+ Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion.
+ Ensures all new hires are aware of all aspects of the hotel.
+ Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service. Make sure all Front Desk Associates are SSM trained.
+ Provide motivation to the department.
+ Ensure all Front Office Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc.)
+ Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
+ Ensure the front desk is represented at each Safety Committee Meeting.
+ Participates in Hotel MOD program
**Qualifications**
**Education/Formal Training**
High School diploma or equivalent
**Experience**
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
**Knowledge/Skills**
+ Must have total understanding of all hotel front office procedures.
+ Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.
+ Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
+ Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
+ Must be fluent in oral and written English.
+ Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
+ Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
+ Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Ability to read written forms of communication and monochrome computer screen.
+ Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
+ Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
+ 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
+ Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
**Environment**
+ Work inside 95%Material/Equipment Used
+ Prolonged standing at indoor, thermostatically climate-controlled workstation.
**Benefits**
? Eligible to participate in Sage's bonus plan.
? Unlimited paid time off
? Medical, dental, & vision insurance
? Health savings and flexible spending accounts
? Basic Life and AD&D insurance
? Company-paid short-term disability
? Paid time off for vacation, sick time, and holidays
? Employee assistance program
? Tuition Reimbursement
? Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
?Free On-Site Covered Parking
? Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
_Position open for a period of 60 days or until filled._
**Salary**
USD $7,000.00 - USD 59,000.00 /Yr.
**ID:** _2025-28198_
**Position Type:** _Regular Full-Time_
**Property** **:** _Moxy Denver Cherry Creek_
**Outlet:** _Hotel_
**Category:** _Front Desk & Guest Services_
**Min:** _USD 57,000.00/Yr._
**Max:** _USD 59,000.00/Yr._
**_Address_** **:** _240 Josephine St_
**_City_** **:** _Denver_
**_State_** **:** _Colorado_
EOE Protected Veterans/Disability

**Hotel:**
Stamford Hilton
1 First Stamford Place
Stamford, CT 06902
Front Office Manager
Full time
**Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence**
**What's in it for you?**
The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
+ **Career Growth & Learning** - 40% of our management hires are internal promotions!
+ **Invest in Your Future** - 401(k) plan with company match.
+ **Comprehensive Health Coverag** **e** - Medical, dental, and vision insurance options.
+ **Paid Time Off & Vacation** - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
+ **Perks That Fit Your Life** - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
+ **Purpose & Impact** - Make a difference through Atrium's community service and volunteer programs.
___
**Primary Purpose:**
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
**Job Description** *
**Well versed and seasoned hotelier who is looking for an amazing opportunity to share their operations experience with this dynamic team. We are the largest hotel in the area boasting 484 guests rooms and 60,000 square feet of meeting space.**
**Work Performed:**
The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:
+ Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
+ Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;
+ Createa best-in-class guest experience by engaging with guests, providing friendlycourteousservice, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
+ Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;
+ Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
+ Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;
+ Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;
+ Recommendand implement approvedchanges that could improve service and increase operational efficiency;
+ Ability to serve as Manager on Duty;and
+ Any and all other work as required to complete the primary purpose of the position.
**Competitive Salary - Benefits - Bonus - and so much more!**
**Qualifications:**
**Required Prior Experience:**
Minimum 2 years of hospitality, front desk experience,
Minimum 2 years of prior supervisory experience
**Preferred Prior Experience:**
2 years of night audit experience
**Required Education:**
High school diploma or equivalent
**Preferred Education:**
Bachelor's Degree in related field
**Required Technology:**
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
**Physical:**
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
**Other:**
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
**Competencies:**
**(65) Managing Vision and Purpose**
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
**(15) Customer Focus**
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
**(60) Building Effective Teams**
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
___
_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
**Service**
We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
**Perseverance**
We will be better today than we were yesterday.
**Inclusion**
We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
**Respect**
We treat others the way we would like to be treated.
**Innovation**
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
**Teamwork**
Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.
In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.
**Come grow with us!**