594 IT Support jobs in Elizabeth

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
_This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations._ Rotating On-call/holiday and occasional weekend support. _This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law._
Job Responsibilities Include:
+ Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
+ Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
+ Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
+ Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
+ Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
+ IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
+ Ticket and workload management utilizing customer provided ticketing system.
+ Physically able to lift and move hardware.
Basic Qualifications:
+ Must have at least at least 1 year of experience desktop support experience including:
+ Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
+ Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.
Preferred Skills:
+ MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
+ Motivated technician with proven troubleshooting skills
+ Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
+ Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
+ Familiarity with workgroup and domain environments
+ Windows 10 / ChromeOS / Cloud Ready Deployments
+ Active Directory - Computer management
+ Imaging, software push using Ivanti LANDesk
+ Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
+ Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
+ Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Candidates are REQUIRED to be local to the Tri-State area (NY, NJ & CT)**
**Fully remote positions are prohibited. Hybrid schedules are permissible with a minimum of 3 days on-site depending on assignment and can be fully on-site depending on business needs. Remote work privileges can be revoked at any time.**
**Work Schedule**
+ Monday through Friday 7.5 hour work day with .5 hour unpaid lunch Paid for time worked only; there are no paid holidays, vacation, or sick days Overtime is not permitted unless authorized in advanced. Contingent Worker is required to badge in and out of the turnstiles located in the lobby for all daily entrances and exits.
**Project Overview**
The Project Coordinator role will support Project Delivery on projects within the portfolio. Responsibilities will include governance and reporting and providing information for effective management decision-making. Both waterfall and agile project delivery approaches may be used.
**Job Functions & Responsibilities**
+ Under direct supervision.
+ Support Desktop & Laptop Lifecycle (Configuring & Installation of Equipment, End User training/support, Tracking of all Assets from purchase through to disposal).
+ Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
+ Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
+ Assist with the implementation of new projects as needed.
+ Work with IT staff on developing new policies or procedures.
+ Order computer supplies related to his or her area of responsibility.
+ For system outages, escalate issues to 3rd Level Support (via email, desk/cell phone, text messaging) and assist the support team as required.
+ Assist Desktop Support team in evaluating new hardware/software technology to meet the business needs of our customers.
+ Oversee hardware/software maintenance agreements and put forth necessary quotes to procure the required items.
+ Support mobile devices in and out of the office.
+ On an ad hoc basis, customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue, staff members are required to assist the customer to the best of their ability.
**Skills**
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date.
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
+ Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
**Education & Certifications**
+ Bachelor's Degree in Computer Science, Engineering, or related technical or business discipline.
+ Minimum 4 years of quality experience.
+ Experience in desktop support operating systems.
+ Advanced degree, training, or professional affiliations desirable.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Edison, New Jersey (US-NJ), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
_This position will be working mainly in Edison but from time to time must be flexible to work in other locations._ Rotating On-call/holiday and occasional weekend support. _This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law._
Job Responsibilities Include:
+ Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
+ Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
+ Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
+ Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
+ Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
+ IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
+ Ticket and workload management utilizing customer provided ticketing system.
+ Physically able to lift and move hardware.
Basic Qualifications:
+ Must have at least at least 1 year of experience desktop support experience including:
+ Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
+ Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.
Preferred Skills:
+ MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
+ Motivated technician with proven troubleshooting skills
+ Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
+ Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
+ Familiarity with workgroup and domain environments
+ Windows 10 / ChromeOS / Cloud Ready Deployments
+ Active Directory - Computer management
+ Imaging, software push using Ivanti LANDesk
+ Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
+ Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
+ Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
_This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations._ Rotating On-call/holiday and occasional weekend support. _This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law._
Job Responsibilities Include:
+ Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
+ Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
+ Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
+ Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
+ Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
+ IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
+ Ticket and workload management utilizing customer provided ticketing system.
+ Physically able to lift and move hardware.
Basic Qualifications:
+ Must have at least at least 1 year of experience desktop support experience including:
+ Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
+ Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.
Preferred Skills:
+ MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
+ Motivated technician with proven troubleshooting skills
+ Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
+ Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
+ Familiarity with workgroup and domain environments
+ Windows 10 / ChromeOS / Cloud Ready Deployments
+ Active Directory - Computer management
+ Imaging, software push using Ivanti LANDesk
+ Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
+ Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
+ Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Description
We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support.
Responsibilities
- Provide comprehensive Level 1 and 2 desktop and software support to staff
- Manage user and asset tasks effectively
- Monitor work emails even after office hours to respond to any emergencies promptly
- Participate actively in global IT projects to ensure seamless execution
- Track escalated problems to 3rd party vendors, team leaders, or managers until resolution
- Maintain detailed documentation of all procedures and infrastructure
- Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks
- Provide support via e-mail, phone, and in-person, escalating issues when necessary.
Requirements
- Understanding of Computer Hardware, including the ability to diagnose and repair hardware-related issues.
- Experience with Dell Technologies, particularly in the area of system configuration and support.
- Proficiency in Active Directory management, including user setup, permissions, and troubleshooting.
- Familiarity with Apple Devices, including setup, configuration, and troubleshooting.
- Experience in Backup Technologies, with the ability to implement and maintain backup solutions.
- Knowledge of Configuration Management, with the ability to track and control changes in the software.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.
Primary duties/responsibilities:
Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.
Offer live support through phone, chat, or email.
Build strong relationships with customers by sharing a passion for Apple products.
Collaborate with team members and participate in training sessions to improve technical skills.
Assist in creating online support experiences for Apple, including editing content and designing user interfaces.
Maintain and update deployment workflows to align with OS upgrades and security policies.
Automate provisioning processes for new hires and device refresh cycles.
Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.
Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).
Support remote users via MDM tools and remote desktop platforms.
Ensure that macOS devices meet enterprise security standards.
Apply OS patches and security updates in coordination with IT security teams.
Monitor compliance using endpoint management dashboards and audit logs.
Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.
Maintain accurate records in ServiceNow or equivalent ITSM platforms.
In addition to supporting the Apple environment, assist end users with company laptops.
Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
Requirements
Technical proficiency with:
Endpoint Management Software
Familiarity with Apple Business Manager, Ivanti, Intune, WorkSpace One
Windows 10 and 11
Active Directory and Azure
VDI
LAN and WAN technology
Microsoft 365 suite
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Edison, New Jersey (US-NJ), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
_This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations._ Rotating On-call/holiday and occasional weekend support. _This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law._
Job Responsibilities Include:
+ Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
+ Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
+ Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
+ Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
+ Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
+ IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
+ Ticket and workload management utilizing customer provided ticketing system.
+ Physically able to lift and move hardware.
Basic Qualifications:
+ 3+ years of experience desktop support experience including:
+ Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
+ Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.
Preferred Skills:
+ MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
+ Motivated technician with proven troubleshooting skills
+ Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
+ Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
+ Familiarity with workgroup and domain environments
+ Windows 10 / ChromeOS / Cloud Ready Deployments
+ Active Directory - Computer management
+ Imaging, software push using Ivanti LANDesk
+ Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
+ Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
+ Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Edison, New Jersey (US-NJ), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
_This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations._ Rotating On-call/holiday and occasional weekend support. _This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law._
Job Responsibilities Include:
+ Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
+ Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
+ Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
+ Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
+ Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
+ IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
+ Ticket and workload management utilizing customer provided ticketing system.
+ Physically able to lift and move hardware.
Basic Qualifications:
+ 3+ years of experience desktop support experience including:
+ Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
+ Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.
Preferred Skills:
+ MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
+ Motivated technician with proven troubleshooting skills
+ Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
+ Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
+ Familiarity with workgroup and domain environments
+ Windows 10 / ChromeOS / Cloud Ready Deployments
+ Active Directory - Computer management
+ Imaging, software push using Ivanti LANDesk
+ Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
+ Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
+ Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Description
**Position Title:** Desktop Support Technician - Evening Shift
**Schedule:** Sunday through Thursday, 4:00 PM - 12:00 AM
**Location:** Brooklyn, NY
**Training Requirement:** Candidate will train with the day shift for the first 3-4 weeks. Compliance with flu shot requirements is mandatory.
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# **Role Overview:**
We are seeking a highly capable and self-sufficient Desktop Support Technician to join our IT team on the evening shift. This role is critical in maintaining end-user support and ensuring smooth IT operations during off-hours. The ideal candidate will bring strong Level 2 desktop support skills, a proactive mindset, and the ability to work independently with minimal supervision. Sunday through Thursday, 4PM to Midnight.
Skills
Desktop, Windows 10, Support, Troubleshooting, Active directory, Hardware, Customer service, Technical support, Windows, Imaging, Deployment, Office 365, Printers, O365, Ticketing system
Top Skills Details
Desktop,Windows 10,Support,Troubleshooting,Active directory,Hardware,Customer service,Technical support
Additional Skills & Qualifications
**Key Responsibilities:**
- Provide Level 2 desktop support for hardware, software, and peripheral issues.
- Troubleshoot and resolve technical problems efficiently and independently.
- Support Windows 11 environments and enterprise applications.
- Collaborate with day shift teams during training and transition periods.
- Maintain accurate documentation of incidents and resolutions.
- Ensure compliance with organizational IT policies and procedures.
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# **Qualifications:**
- **Education:** Bachelor's degree preferred. If not completed, the candidate must be actively pursuing or making arrangements to obtain it.
- **Experience:**
- Proven experience as a Desktop Support Technician (Level 2 or higher).
- Prior experience in a healthcare environment is **highly preferred**.
- Ability to start with minimal ramp-up time.
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# **Desired Skills:**
- Strong troubleshooting and diagnostic skills.
- Excellent communication and customer service abilities.
- Familiarity with ticketing systems and remote support tools.
- Experience with Windows 11 is a plus (candidates with this experience have already been submitted).
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Brooklyn,NY.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.