16,113 Technical jobs in the United States

We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.

Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.

The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.

This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.

We are seeking a detail-oriented and customer-focused Remote Technical Support Specialist to join our team. In this role, you will be the first point of contact for customers experiencing technical issues, providing timely solutions, guidance, and troubleshooting across a variety of hardware, software, and network systems. You will play a key role in ensuring customer satisfaction by delivering excellent technical assistance and clear communication.

• Provide technical support via phone, email, chat, or ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Walk customers through step-by-step solutions in an easy-to-understand manner.
• Document issues, resolutions, and customer interactions in the support system.
• Escalate complex problems to higher-level support or engineering teams when necessary.
• Assist in setting up, configuring, and maintaining customer accounts or systems.
• Stay updated on company products, services, and industry technology trends.
• Deliver excellent customer service with patience, empathy, and professionalism.

• Proven experience in a technical support or help desk role (remote experience preferred).
• Strong knowledge of operating systems (Windows, macOS, Linux) and mobile platforms.
• Familiarity with networking, cloud applications, and troubleshooting tools.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work independently in a remote environment.
• Strong problem-solving and critical-thinking skills.
• High-speed internet connection and reliable home office setup.

• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira, ServiceNow).
• Knowledge of remote desktop applications and support tools.
• Basic understanding of IT security practices.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

• Flexible remote work environment.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and training.
• Supportive and collaborative team culture.

We are currently seeking a dedicated Technical Support professional to join PHOTAVIA, a leading company in the media production industry. As a Technical Support specialist, you will play a crucial role in providing technical assistance to our clients and ensuring smooth operations of our products and services. You will have the opportunity to work on exciting projects and contribute to the success of our innovative solutions. This position is vital in maintaining customer satisfaction and optimizing our technical support processes.

As a Technical Support team member at PHOTAVIA, you will be involved in troubleshooting technical issues, resolving customer queries, and offering timely solutions. Your role will be instrumental in enhancing the overall customer experience and building strong relationships with our clients. This is an excellent opportunity for individuals interested in technical support roles within the media production industry, with a focus on providing exceptional customer service and technical expertise.

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to PHOTAVIA products and services.
• Document and track customer issues to ensure timely resolution and customer satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Assist in testing new product features and updates to ensure quality and functionality.
• Deliver product training and guidance to customers on technical aspects and best practices.
• Contribute to the development of knowledge base articles and support documentation.
• Participate in continuous learning and training to stay updated on technical advancements.

• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent communication skills and ability to explain technical information clearly to non-technical users.
• Customer-oriented mindset with a focus on providing high-quality technical support.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and strong problem-solving skills.
• Experience in customer service or technical support roles is a plus.
• Knowledge of media production technologies and software is desirable.
• Proficiency in using help desk software and customer support tools.

• Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
• Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
• Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
• Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
• Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
• Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
• Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
• Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma and/or related advanced training.
• At least 2 years of experience in desktop and computer peripheral installation and assistance.

• Ability to organize, prioritize and meet deadlines
• Excellent critical thinking skills
• Strong self-starter requiring minimal supervision
• Strong problem-solving skills
• Strong verbal communication to effectively express concepts, plans, and proposal

Description

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• Provide technical support for MS applications, proprietary systems, and hardware/software issues via phone and chat .
• Troubleshoot Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect .
• Handle multiple live chats simultaneously and ensure timely resolution or escalate to 2nd line teams .
• Log and document tickets clearly in ITSM Remedy for seamless issue tracking.
• Meet or exceed performance targets for response time, resolution, and customer satisfaction.
• Collaborate with regional and global teams to ensure smooth IT operations.

• 1 - 8 of experience as a Technical Support
• Proficiency in MS applications, proprietary systems, and hardware/software issues via phone and chat .
• Strong communication and stakeholder management skills

• IT Technical Support
• Technical Support
• Tech Support
• Service Desk
• call Support
• Service Desk Support
• Help Desk

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• Anjesh Singh

Technical Support

Tuknik Government Solutions , a Koniag Government Services Company, is seeking an experienced Technical Support analyst to support TGS and our government customer in Baltimore, MD.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Job Overview:

Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.

Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):

• Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.

• Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.

• Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.

• Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.

• Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.

• Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.

• Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.

• Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.

Work Experience, Knowledge, Skills & Abilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill and ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma and/or related advanced training.

• At least 2 years of experience in desktop and computer peripheral installation and assistance.

Abilities:

• Ability to organize, prioritize and meet deadlines

• Excellent critical thinking skills

• Strong self-starter requiring minimal supervision

• Strong problem-solving skills

• Strong verbal communication to effectively express concepts, plans, and proposal

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details

Job Family Client Techncial Support and Training

Job Function Mgmt.-Customer Technical Support

Pay Type Hourly

• Serve as Level 1 and Level 2 support for desktop, network, and telephone problems. Act as member of 24x7 service team in this regard.
• Author knowledge base articles to assist customers in self-service.
• Exhibit responsiveness and strong service attitude to customers.
• Provide quality assurance for new technical capabilities prior to delivery to the customer.
• Log, assign, escalate, and resolve problems reported to desktop support area.
• Learn the software being used to run the business to be able to assist customers in resolving problems.
• Proactively seek ways to improve personal productivity.
• To avoid service interruptions, some work will include: off-first shift, weekend work and on-call services after normal business hours.
• Performs other related duties as assigned and required.

• Superior written and verbal communication skills
• Ability to listen and interface with both technical and not-technical personnel
• Strong desire to deliver quality customer service
• Motivation to participate as an integral part of a team
• Display initiative, energy, dedication, and innovation on a regular basis

• Associate's Degree in related area or technical training equivalent
• 1-2 years minimum experience with desktop and server hardware and software support in a business environment
• In-depth technical knowledge of desktop applications, network operating systems and hardware infrastructure, various desktop operating systems, telephone administration, PC hardware and data communication skills
• Regularly pursues job-related training courses

DatamanUSA has an exciting opportunity for a talented On-Site Support Engineer to work with one of our direct clients in Golden, CO . We love referrals! Please refer us to your friends, family and colleagues for this opportunity. DatamanUSA gives referral bonuses (up to $500) if they get selected and perform well for our clients.

Job Details:

Title: On-Site Support Engineer

Duration: 2 months

Location: Golden, CO

Duties & responsibilities:

*) Bachelor's degree in information technology, engineering, computer science, business, or related discipline. Individuals without a related degree may be considered if they demonstrate possession of the same knowledge level found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction using a 1:1 substitution.

*) 4+ years of experience in an IT service-related role which includes managing shifting priorities, demands, and timelines as well as executing tasks in a high-pressure environment.

*) High-level understanding of computer operating systems (current and historical), programming concepts, data structures, diagnostic techniques, software engineering, networking, and communication methods.

*) Working knowledge of Google Apps, Microsoft Office 365, MS Teams, Zoom, and other standard applications.

*) Demonstrate a desire to support a variety of users with technology.

*) Familiarity with use and support of web conferencing platforms.

*) Basic understanding of audiovisual technologies including video conferencing, live lecture capture, control systems with touch panel user interfaces, digital signage, security cameras, and networked A/V.

*) Knowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing hardware and peripherals.

*) Understanding complex networked environments (including the OSI model) utilizing centralized storage, physically distributed resources, authorization and authentication mechanisms, group policies, and advanced management.

Preferred qualifications:

*) Higher education experience.

*) Demonstrated experience providing one-on-one support in a teaching and learning environment.

*) Proficiency in responding to and managing support requests within a dedicated institutional system.

*) Technical competence in one or more programming languages for AMX, Crestron, and Extron. The Certified *) Technology Specialist (CTS) certificate is desirable. Knowledge of EventsAir is a plus.

*) Basic Linux support.

*) Basic Microsoft Intune support.

*) Basic JAMF MDM support.

Skills:

IT Service,audio/video

Technical Support

Tuknik Government Solutions , a Koniag Government Services Company, is seeking an experienced Technical Support analyst to support TGS and our government customer in Baltimore, MD.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Job Overview:

Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.

Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):

• Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.

• Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.

• Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.

• Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.

• Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.

• Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.

• Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.

• Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.

Work Experience, Knowledge, Skills & Abilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• The requirements listed below are representative of the knowledge, skill and ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma and/or related advanced training.

• At least 2 years of experience in desktop and computer peripheral installation and assistance.

Abilities:

• Ability to organize, prioritize and meet deadlines

• Excellent critical thinking skills

• Strong self-starter requiring minimal supervision

• Strong problem-solving skills

• Strong verbal communication to effectively express concepts, plans, and proposal

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details

Job Family Client Techncial Support and Training

Job Function Mgmt.-Customer Technical Support

Pay Type Hourly