33,231 Patient Service Representatives jobs in the United States

Join our team at Ascension Wisconsin, a leading non-profit, faith-based national health system. We offer rewarding careers to healthcare professionals, providing compassionate, personalized care to the communities we serve. Our mission, vision, and values guide everything we do, empowering associates to give back to their communities and enhance the lives of those around them.

Ascension Wisconsin operates 17 hospital campuses and over 100 related healthcare facilities from Racine to Appleton. We offer opportunities to create a career path you love.

Our commitment to diversity and inclusion means we provide equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state, and local laws.

Pay non-discrimination notice: Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam, and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door's mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY. For more information, please visit our website at

Open Door is seeking a Patient Service Representative for its Family Medical Center in Port Chester, NY. Experience: Prior experience in customer service preferred. English/Spanish language skills required.

As an Open Door employee, you would be eligible to participate in Open Door's Retention Bonus Plan, which pays a quarterly bonus of $750, beginning the first quarter following 3 months of employment, as long as you remain an active employee in good standing. The Retention Bonus Plan will continue until December 2025 and will be re-evaluated at that time.

• Make appointments for patients. Verify the need for return appointments.
• Performs financial and data entry tasks with the patient after his/her visit with a provider.
• Collects payment due from self pay patients or co-payments for insurance accounts and changes the claim status in eClinicalWorks accordingly.
• Collects on accounts with past due balances and/or "Payment Contracts" in process.
• Coordinates with the Billing department for difficult or unusual patient requests or processing tasks, or high balance accounts that may require a payment contract.
• Verifies Medicaid eligibility and scans eligibility forms into the document section of the patient file.
• Confirms that signed insurance forms are in the file for each Private Insurance billable encounter.
• Close all encounters in eClinicalWorks.
• Confirms name, address, phone number, and coverage with the patient. Ensures that all patients are properly registered.
• Log all payments received, completes all data entry tasks (closing claims in eClinicalWorks and scanning information into patient file) on a daily basis.
• Respond to patient inquiries on a daily basis.
• Ensure that all documents, telephone encounters, requests for medical records, and labs are completed and/or answered on a daily basis.
• Prepare closing reports and secures negotiables, daily. Coordinates with a supervisor to balance and correct input, daily.
• Maintain a current file for all input procedures, codes, fees, and relevant insurance billing procedures. Keeps supervisor apprised of exceptions or problems with encounter forms and data entry tasks.
• Participate in cross training, as required, for the Registrar job tasks; performs marketing functions as required; and registers new patients when required.
• Provide excellent customer service to all patients at all times.
• Perform other duties as assigned.
• If Designated as responsible for Bio Hazardous Waste removal, complete online training and receive certificate prior to completing this task.

• High School Diploma or GED required
• Bilingual (English/Spanish) required
• Superior customer service skills and experience
• Flexible and solutions driven
• Responsive and comfortable working in the fast paced high accountability environment with different types of providers.
• Provides assistance to patients in a compassionate, caring, cheerful and concerned manner.
• Passionate about providing high quality care to low income, under-served residents and those lacking access to health care.
• Maintains patient confidentiality at all times.
• Engaged in learning and continuous quality improvement.
• Outstanding verbal and written communications, with a culturally diverse patient and staff population.
• Maintains a safe environment of care for patients and staff.

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to effect positive change in the health and lives of thousands residents of Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on patient care.

At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients in the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please submit your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Open Door is an Equal Opportunity Employer.

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties. A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972, Open Door's mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY.

Open Door is seeking a Patient Service Representative for its Family Medical Center in Ossining, NY. Experience: Prior experience in customer service preferred. English/Spanish language skills required.

Responsibilities

• Make appointments for patients. Verify the need for return appointments
• Performs financial and data entry tasks with the patient after his/her visit with a provider.
• Collects payment due from self pay patients or co-payments for insurance accounts and changes the claim status in eClinicalWorks accordingly.
• Collects on accounts with past due balances and/or "Payment Contracts" in process.
• Coordinates with the Billing department for difficult or unusual patient requests or processing tasks, or high balance accounts that may require a payment contract.
• Verifies Medicaid eligibility and scans eligibility forms into document section of the patient file.
• Confirms that signed insurance forms are in the file for each Private Insurance billable encounter.
• Close all encounters in eClinicalWorks.
• Confirms name, address, phone number, and coverage with the patient. Ensures that all patients are properly registered.
• Log all payments received, completes all data entry tasks (closing claims in eClinicalWorks and scanning information into patient file) on a daily basis.
• Respond to patient inquiries on a daily basis.
• Ensure that all documents, telephone encounters, requests for medical records, and labs are completed and/or answered on a daily basis.
• Prepare closing reports and secures negotiables, daily. Coordinates with a supervisor to balance and correct input, daily.
• Maintain a current file for all input procedures, codes, fees, and relevant insurance billing procedures. Keeps supervisor apprised of exceptions or problems with encounter forms and data entry tasks.
• Participate in cross training, as required, for the Registrar job tasks; performs marketing functions as required; and registers new patients when required.
• Provide excellent customer service to all patients at all times
• Perform other duties as assigned
• If Designated as responsible for Bio Hazardous Waste removal, complete online training and receive certificate prior to completing this task.

Requirements

• High School Diploma or GED required
• Bilingual (English/Spanish) required
• Superior customer service skills and experience
• Flexible and solutions driven
• Responsive and comfortable working in the fast paced high accountability environment with different types of providers.
• Provide assistance to patients in a compassionate, caring, cheerful and concerned manner
• Passionate about providing high quality care to low income, under-served residents and those lacking access to health care.
• Maintain patient confidentiality at all times
• Engaged in learning and continuous quality improvement
• Outstanding verbal and written communications, with a culturally diverse patient and staff population
• Maintain a safe environment of care for patients and staff

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to effect positive change in the health and lives of thousands residents of Westchester and Putnam counties, Open Door offers its employees a stimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts, 403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitive salary and annual bonuses based on patient care.

At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients in the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please submit your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Open Door is an Equal Opportunity Employer.

Summary: Anova Care, a provider of home care and home health services, is looking for

several Patient Services Representatives to act as the point of contact by greeting patients in person and over the phone. This is an entry level position.

Patient Services Representative Responsibilities:

• Answers the telephone promptly and courteously, refers calls to the appropriate area and identifies and refers urgent calls correctly.
• Makes and assists in making initial and return appointments, confirming the patient’s current address, phone number, and insurance information, and updates these in the computer system, or as appropriate.
• Registers patients, generating required paperwork for a patient visit.
• Calls patients to remind them of their scheduled visit at least one business day before.
• Collects co-pays.
• Demonstrates excellent customer service skills.

Patient Services Representatives Qualifications:

• Requires a high school diploma or GED.
• 1+ year of customer service experience preferably in the medical setting or an equivalent combination of training and experience.
• Able to read and communicate in English with computer literacy is required. Medical terminology knowledge is highly desirable.
• Must possess excellent communication and interpersonal skills in order to greet patients and visitors in person or over the phone.
• Must be able to communicate well with all levels of healthcare professionals.
• Ability to maintain a high standard of customer service and company protocol in fast-paced environment.
• Must be able to utilize personal initiative, maintain a steady level of productivity, be a self-starter.

Job Type: Full-time

Benefits:

• 401(k)
• 403(b)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Pay: $30.00 - $75.00 per hour

Benefits:

• Flexible schedule
• Mileage reimbursement

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote

Full Time Temp Roles at Urban Health Plan (Admin and Clinical Support Positions)

At Urban Health Plan, we hire full-time temporary associates to work on our team to cover spans of 3-month (or greater) assignments throughout the year. We are currently seeking applicants interested in seasonal/temporary roles aligned with their availability to fulfill Patient Service Representative positions at Urban Health Plan.

Minimum Qualifications:

1. High School Diploma required
2. Minimum of 1-2 years of experience with clerical/administrative functions, ideally in a healthcare setting
3. Bilingual in English and Spanish required
4. Excellent communication skills and ability to provide exceptional patient experience
5. Understanding of phone etiquette and standard office procedures
6. Ability to thrive in a fast-paced environment

Starting Compensation: $18.75 per hour based on 40 hours per week ($39,000 annualized).

Work Environment, Location, and Schedule:

Applicants must be comfortable working onsite in The Bronx and have availability to commit to a 40-hour workweek, with schedules of Monday through Friday or Tuesday through Saturday, from 8:00 am to 5:00 pm.

About Urban Health Plan:

At Urban Health Plan (UHP), our mission is to improve community health and quality of life by providing affordable, comprehensive, quality primary and specialty healthcare, and by advancing innovative best practices. Our commitment to patient-centered, holistic care continues the legacy started over 50 years ago by our founder, Dr. Richard Izquierdo. UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration regardless of race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, or military/veteran status.

3640

Patient Service Representative

Temporary Assignment

• High School Diploma required
• Minimum of 1-2 years of experience with clerical/administrative functions is required, ideally in a health care setting.
• Bilingual English/Spanish required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Posting Title: Patient Care Specialist (Medical Receptionist) Overview: At Fast Pace Health, Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist provides outstanding customer service and maintains a compassionate and welcoming atmosphere. The Patient Care Specialist provides effective customer service by using in-depth knowledge of front office processes to include patient registration and insurance practices, as well as effective communication processes to both patients and clinic employees. The Patient Care Specialist will maintain a high level of customer focus at all times, especially during periods of high patient volume. Why Choose Fast Pace Health?: Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Patient Care Specialist you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community. Responsibilities: PRIMARY:Demonstrates a high level of Customer Service to greet, register, and discharge all patientsAbility to cross train and assist with back-office duties as needed within scope of practice.Accurately collect and input patient demographics and financial information at the time of registration for all patients.Verifies and updates all patient insurance information at the time of registration.Maintains strong knowledge of Medical Insurance Plans including but not limited to co-pays, deductibles, and coverage limits.Stays up to date with all changes to Government and Commercial Insurance Plans.Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay programCollects all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences though outstanding Customer Service.Maintains Fast Pace Customer Service levels and facilitating patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff appropriately.Retrieves, faxes, or mails medical records to primary care providers as needed. Coordinate medical records process for continuation of care.Willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as pletes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.Performs the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.Responsible for folding towels, cleaning tables and helping patients with exercise equipment.Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of the clinic processes.Actively assist new employees with learning activities and completing required training.Support new employee training by providing job shadowing, demonstration, and coaching opportunities.Ability to comply with Company standards of operations.Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.The ability to promote and maintain a respectful culture of employee, employer, patients and business confidentiality.Demonstrates proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word.Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.Responsible for keeping the reception area clean and organized.Perform other duties as assigned by management.SECONDARY:Additional Requirements and responsibilitiesLevel 1: High School Diploma or its equivalent with a current CPR license* and at least 1 year of customer experience, preferably urgent careLevel 2: High School Diploma or its equivalent with a current CPR license* and 3 years' experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.Level 3: High School Diploma or its equivalent with a current CPR license* and 3 years' experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director*Receive and active within 7 days of hire. Experience Requirements and Preferences:: Education: High School Diploma or its equivalentANDExperience:1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.1 Year experience with basic use of PC to include using mouse, standard software such as MS Office to include Outlook and Word. Education Requirements:: High School Diploma or Its Equivalent License Requirements:: No License Required Compliance: Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws: .pdf.pdfMississippi Residents Only:In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for the presence of drugs (or alcohol) in their metabolites. Miss. Code. Ann. § 71-7-3(5).Applicants are limited to individuals from states, excluding the following: California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia. Brand Name: Fast Pace Health

At Fast Pace Health, Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Patient Care Specialist provides outstanding customer service and maintains a compassionate and welcoming atmosphere. The Patient Care Specialist provides effective customer service by using in-depth knowledge of front office processes to include patient registration and insurance practices, as well as effective communication processes to both patients and clinic employees. The Patient Care Specialist will maintain a high level of customer focus at all times, especially during periods of high patient volume.

Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Patient Care Specialist you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.

We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.

As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

PRIMARY:

• Demonstrates a high level of Customer Service to greet, register, and discharge all patients
• Ability to cross train and assist with back-office duties as needed within scope of practice.
• Accurately collect and input patient demographics and financial information at the time of registration for all patients.
• Verifies and updates all patient insurance information at the time of registration.
• Maintains strong knowledge of Medical Insurance Plans including but not limited to co-pays, deductibles, and coverage limits.
• Stays up to date with all changes to Government and Commercial Insurance Plans.
• Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay program
• Collects all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.
• Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences though outstanding Customer Service.
• Maintains Fast Pace Customer Service levels and facilitating patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff appropriately.
• Retrieves, faxes, or mails medical records to primary care providers as needed. Coordinate medical records process for continuation of care.
• Willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as needed.
• Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.
• Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
• Performs the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
• Responsible for folding towels, cleaning tables and helping patients with exercise equipment.
• Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of the clinic processes.
• Actively assist new employees with learning activities and completing required training.
• Support new employee training by providing job shadowing, demonstration, and coaching opportunities.
• Ability to comply with Company standards of operations.
• Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.
• The ability to promote and maintain a respectful culture of employee, employer, patients and business confidentiality.
• Demonstrates proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word.
• Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.
• Responsible for keeping the reception area clean and organized.
• Perform other duties as assigned by management.

SECONDARY:

Additional Requirements and responsibilities

• Level 1: High School Diploma or its equivalent with a current CPR license* and at least 1 year of customer experience, preferably urgent care
• Level 2: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.
• Level 3: High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding and intermediate computer skills, which include typing 70-100 words per minute, knowledge of Microsoft Office including, word and excel. Intermediate skills in excel including basic formulas and v lookup.
• Administration duties, including but not limited to scheduling, ordering, training, and other duties assigned by Clinic and or Regional Director

*Receive and active within 7 days of hire.

Education: High School Diploma or its equivalent

AND

Experience:

• 1 Year of medical office experience with basic medical terminology and insurance knowledge preferred.
• 1 Year experience with basic use of PC to include using mouse, standard software such as MS Office to include Outlook and Word.

Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws: Residents Only:In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs (or alcohol) in their metabolites.” Miss. Code. Ann. § 71-7-3(5).

Applicants are limited to individuals from states, excluding the following:  California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.