2,417 Process Improvement jobs in the United States

Engagement Type

Contract

Key Responsibilities:

Support Microsoft Power Apps and Automate Solutions (70%)

• Develop, enhance, and maintain Power Apps solutions to improve workflow automation and efficiency.
• Design, implement, and support Power Automate processes, integrating automation solutions with business operations.
• Provide technical support, including managing and resolving support tickets related to Power Apps and Automate.
• Assist in building tier 1 applications and contribute to tier 2 app development using premium connectors.
• Analyze system performance and optimize applications for scalability and security.
• Create and maintain Power BI dashboards to track automation effectiveness.

Leadership and Team Guidance (30%)

• Act as the lead analyst, guiding and mentoring a team of analysts working on Power Apps and Automate solutions.
• Ensure best practices in Power Platform development and optimization are followed across the analyst team.
• Collaborate with IT and business stakeholders to ensure alignment of solutions with organizational goals.
• Provide training and knowledge-sharing sessions to enhance the team's Power Platform capabilities.
• Present insights, recommendations, and progress updates to leadership.

Experience & Qualifications

• 7+ years in business/application analysis, automation solutions, or Power Platform development.
• Proven expertise in Power Apps and Power Automate, including enterprise-scale deployment and optimization.
• Extensive experience supporting and enhancing low-code/no-code applications in complex environments.

Skills

• Advanced proficiency in Microsoft Power Apps, Power Automate, Canvas App, Power BI, and Azure integrations.
• Strong knowledge of application lifecycle management, low-code development, and cloud technologies.
• Experience with Application Performance Monitoring (APM) tools for Microsoft Power Platform solutions.
• Ability to lead, mentor, and support a team of analysts while maintaining a hands-on technical approach.
• Expertise in translating technical capabilities into actionable business strategies.

Education & Certification

• Bachelor's degree in IT, Computer Science, or a related field.
• Certifications in Microsoft Power Platform, Azure, or related technologies are highly desirable.

Required/Desired Skills

Skill Required/Desired Amount of Experience Exceptional verbal and written communication skills. Required 8 Years Engineering business process improvement resulting in streamlined and effective processes with a mind towards automated solutions. Required 8 Years Leading, delegating, motivating, and obtaining desired results. Required 5 Years Work with business units to assess complex business functions and processes. Required 5 Years Negotiate, mediate, settle disputes equitably, and handle difficult situations diplomatically. Required 5 Years Advanced Microsoft Power App and Automate experience Required 7 Years

Skills:

Microsoft Power App

Join the Clean Energy Revolution
Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement Advisor, where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma, Agile, and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.
**Responsibilities**
+ Oversees and implements new procedures and digital enhancements to streamline processes and increase compliance by leveraging Lean Six Sigma, Agile, and other project management principles
+ Provides continuous improvement guidance and facilitates process improvement activities to help achieve company objectives
+ Leads process improvement projects to gain efficiency and financial benefits, delivering cost savings for SCE
+ Develops and reviews financial benefit models for major process improvement projects
+ Delivers innovative business process solutions that capitalize on technology and increase efficiency
+ Develops models and reports to track business performance and goal progress and facilitates the design and development of business systems and processes
+ Partners with key functional teams to identify, manage, and execute multiple complex cross-functional process improvement initiatives
+ Prepares detailed reports and presentations to present findings and recommendations to senior management
+ Oversees the execution of key milestones, status, and quality of deliverables. Guide the successful completion of programs, projects and initiatives.
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Seven or more years of experience with business process improvement or operational excellence initiatives.
Preferred Qualifications
+ Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics, or related field; master's a plus.
+ 5+ years leading cross‑functional initiatives or programs with demonstrated influence on scope, planning, implementation and outcomes.
+ Proficient Excel and PowerPoint; proven ability to transform analysis into executive‑ready narratives, dashboards, and presentations.
+ Working knowledge of Microsoft Power Platform and Copilot to enable business‑led automation.
+ Experience partnering with IT on technology integration; literacy with ERP/enterprise platforms (e.g., SAP/Work‑Management/GIS) is a plus.
+ Exceptional stakeholder engagement and communication skills across technical and non‑technical audiences; comfortable prepping leaders for forums and decisions.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Pomona Innovation Village.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .

Join the Clean Energy Revolution
Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement Advisor, where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma, Agile, and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.
**Responsibilities**
+ Oversees and implements new procedures and digital enhancements to streamline processes and increase compliance by leveraging Lean Six Sigma, Agile, and other project management principles
+ Provides continuous improvement guidance and facilitates process improvement activities to help achieve company objectives
+ Leads process improvement projects to gain efficiency and financial benefits, delivering cost savings for SCE
+ Develops and reviews financial benefit models for major process improvement projects
+ Delivers innovative business process solutions that capitalize on technology and increase efficiency
+ Develops models and reports to track business performance and goal progress and facilitates the design and development of business systems and processes
+ Partners with key functional teams to identify, manage, and execute multiple complex cross-functional process improvement initiatives
+ Prepares detailed reports and presentations to present findings and recommendations to senior management
+ Oversees the execution of key milestones, status, and quality of deliverables. Guide the successful completion of programs, projects and initiatives.
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Seven or more years of experience with business process improvement or operational excellence initiatives.
Preferred Qualifications
+ Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics, or related field; master's a plus.
+ 5+ years leading cross‑functional initiatives or programs with demonstrated influence on scope, planning, implementation and outcomes.
+ Proficient Excel and PowerPoint; proven ability to transform analysis into executive‑ready narratives, dashboards, and presentations.
+ Working knowledge of Microsoft Power Platform and Copilot to enable business‑led automation.
+ Experience partnering with IT on technology integration; literacy with ERP/enterprise platforms (e.g., SAP/Work‑Management/GIS) is a plus.
+ Exceptional stakeholder engagement and communication skills across technical and non‑technical audiences; comfortable prepping leaders for forums and decisions.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Pomona Innovation Village.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Business Process Improvement
Manager, Project & Change Management
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Insights & Enablement team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services.
ROLE
- Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements.
- Develop detailed project plans, KPIs to measure project success, and manages all implementation processes within budget constraints
- Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
- Conduct change impact assessments, build change plan, highlight gaps, manage change needs
- Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
- Build and manage communications, trainings, and presentations for project-related changes to inform, engage, and set expectations around change initiatives through communications
- Create communication and messaging to stakeholders, including project updates to senior leadership
- Act as trusted business partner and project and change management advisor for project managers, consulting on escalations and advising on methodologies
- Think innovatively, challenge status quo, reinforce change, advocate for change
ALL ABOUT YOU
- A PMP and/or a change management certification preferred
- A Bachelor's Degree in Business, Finance, or related discipline. Master's Degree preferred.
- Business relationship leader responsible for overall relationship and deliverables across all projects
- Demonstrated success building relationships and delivering results on key strategic initiatives
- Experience leading complex, global projects and programs across multiple geographies and functions, appropriately managing risk, timelines, budget, change impacts, and communication
- Experience driving large scale strategic transformations through program and change management across multiple geographies and functions
- Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
- Experience in conflict resolution, negotiation, and persuasion
- Expertise in communications and marketing with experience building communications which target all levels of the business including executive team members.
- Experience building change impacts, change plans, communication plans, and presentations.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $117,000 - $82,000 USD
Arlington, Virginia: 135,000 - 209,000 USD
Purchase, New York: 135,000 - 209,000 USD

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Business Process Improvement
Manager, Project & Change Management
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Insights & Enablement team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services.
ROLE
- Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements.
- Develop detailed project plans, KPIs to measure project success, and manages all implementation processes within budget constraints
- Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
- Conduct change impact assessments, build change plan, highlight gaps, manage change needs
- Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
- Build and manage communications, trainings, and presentations for project-related changes to inform, engage, and set expectations around change initiatives through communications
- Create communication and messaging to stakeholders, including project updates to senior leadership
- Act as trusted business partner and project and change management advisor for project managers, consulting on escalations and advising on methodologies
- Think innovatively, challenge status quo, reinforce change, advocate for change
ALL ABOUT YOU
- A PMP and/or a change management certification preferred
- A Bachelor's Degree in Business, Finance, or related discipline. Master's Degree preferred.
- Business relationship leader responsible for overall relationship and deliverables across all projects
- Demonstrated success building relationships and delivering results on key strategic initiatives
- Experience leading complex, global projects and programs across multiple geographies and functions, appropriately managing risk, timelines, budget, change impacts, and communication
- Experience driving large scale strategic transformations through program and change management across multiple geographies and functions
- Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
- Experience in conflict resolution, negotiation, and persuasion
- Expertise in communications and marketing with experience building communications which target all levels of the business including executive team members.
- Experience building change impacts, change plans, communication plans, and presentations.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $117,000 - $82,000 USD
Arlington, Virginia: 135,000 - 209,000 USD
Purchase, New York: 135,000 - 209,000 USD

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Business Process Improvement
Manager, Project & Change Management
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Insights & Enablement team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services.
ROLE
- Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements.
- Develop detailed project plans, KPIs to measure project success, and manages all implementation processes within budget constraints
- Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
- Conduct change impact assessments, build change plan, highlight gaps, manage change needs
- Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
- Build and manage communications, trainings, and presentations for project-related changes to inform, engage, and set expectations around change initiatives through communications
- Create communication and messaging to stakeholders, including project updates to senior leadership
- Act as trusted business partner and project and change management advisor for project managers, consulting on escalations and advising on methodologies
- Think innovatively, challenge status quo, reinforce change, advocate for change
ALL ABOUT YOU
- A PMP and/or a change management certification preferred
- A Bachelor's Degree in Business, Finance, or related discipline. Master's Degree preferred.
- Business relationship leader responsible for overall relationship and deliverables across all projects
- Demonstrated success building relationships and delivering results on key strategic initiatives
- Experience leading complex, global projects and programs across multiple geographies and functions, appropriately managing risk, timelines, budget, change impacts, and communication
- Experience driving large scale strategic transformations through program and change management across multiple geographies and functions
- Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
- Experience in conflict resolution, negotiation, and persuasion
- Expertise in communications and marketing with experience building communications which target all levels of the business including executive team members.
- Experience building change impacts, change plans, communication plans, and presentations.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $117,000 - $82,000 USD
Arlington, Virginia: 135,000 - 209,000 USD
Purchase, New York: 135,000 - 209,000 USD

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Business Analyst is a member of the Process Improvement Team within clinical operations and is a pivotal role in ensuring that our data, reporting systems, and performance metrics are aligned with the company's goals of providing high-quality patient care. As the leader of day-to-day data analysis and reporting, you will serve as the subject matter expert on how clinical documentation is reflected in statistics and performance reports. You will be responsible for creating clarity out of complex data, driving business improvement initiatives, and working across teams to ensure operational excellence. This position offers the unique opportunity to not only influence data-driven decision-making but also actively shape business strategy as Upward Health continues to expand.

Skills Required:

• Bachelor's degree
• Master's degree preferred
• Several years of work experience in a demanding, high-stakes environment such as investment banking or management consulting
• Industry experience in healthcare
• SQL and SOQL knowledge preferred

Key Behaviors:

Entrepreneurial & Proactive Mindset:

Takes initiative to drive improvements in reporting and business processes, acting with a sense of ownership and responsibility over projects.

Demonstrates a solution-oriented approach, constantly looking for ways to improve existing systems and processes.

Eager to work in an entrepreneurial setting and take on diverse responsibilities to support the company's growth.

Collaboration & Teamwork:

Works seamlessly with cross-functional teams, including leadership, clinical services, and offshore teams, to produce insightful and actionable data reports.

Communicates effectively with a diverse set of stakeholders, from executive leadership to clinical teams, ensuring that data analysis and insights are understood and used to inform decisions.

Facilitates collaboration by sharing information, seeking feedback, and leveraging the strengths of different team members to achieve project goals.

Attention to Detail & Accuracy:

Demonstrates meticulous attention to detail in both data analysis and reporting, ensuring high standards of quality and accuracy in work output.

Takes pride in producing error-free reports and ensuring that all data discrepancies are resolved and reconciled effectively.

Adaptability & Flexibility:

Comfortable shifting priorities and adapting to new challenges in a dynamic, high-pressure environment.

Manages multiple tasks simultaneously, demonstrating flexibility and resourcefulness in completing a wide variety of business-related tasks.

Capable of navigating ambiguity and unclear requirements, proactively seeking clarity and offering solutions.

Strong Communication & Presentation Skills:

Clearly and effectively communicates findings, trends, and recommendations to stakeholders at all levels of the organization, including senior leadership.

Presents data in a clear and understandable way, ensuring that the implications and potential actions are readily apparent to all relevant parties.

Tailors communication style to different audiences, whether explaining technical data to non-technical team members or presenting reports to executives.

Work Ethic & Accountability:

Demonstrates a strong work ethic by going above and beyond in meeting deadlines, delivering high-quality work, and addressing challenges head-on.

Exhibits a "can-do" attitude with a focus on achieving results and meeting business objectives.

Willingness to be flexible with time, at times may include weekends or nights, when required to meet business needs.

Customer-Centric Approach:

Demonstrates a customer-first mentality by understanding stakeholder needs and ensuring that data analysis and reporting help drive improvements in service delivery.

Works closely with stakeholders to understand their business objectives and tailors analysis to help meet those goals, ensuring end-user satisfaction and relationship building.

Problem-Solving & Analytical Thinking:

Approaches complex problems systematically, breaking them down into manageable components and finding data-driven solutions.

Able to synthesize large amounts of data to draw meaningful insights that inform decision-making, improve business processes, and drive organizational performance.

Resilience & Stress Management:

Handles high-pressure situations effectively, maintaining focus on key deliverables and outcomes.

Demonstrates resilience in managing competing priorities, ensuring that critical tasks are completed in a timely manner without sacrificing quality.

Maintains a positive attitude even in stressful situations and works to resolve issues calmly and efficiently.

Competencies:

Data Analysis & Reporting Expertise:

Proficiency in data analysis and reporting tools: Skilled in extracting, analyzing, and presenting business and performance data using software such as Microsoft Excel, Jira, visio, and clinical applications (EHR, care management system).

Trend analysis: Ability to identify and analyze trends in performance, utilization, and expenses, and translate those findings into actionable insights for leadership and stakeholders.

Business Intelligence & Automation:

Systems thinking: Ability to design and implement processes that integrate business intelligence into daily operations, driving efficiency and effectiveness in reporting and decision-making.

Project Management & Execution:

Ad hoc project management: Ability to manage multiple projects simultaneously, balancing both routine and ad hoc analysis tasks.

Cross-functional collaboration: Works effectively with teams across different business units (client services, technology, leadership,) to develop data-driven solutions and insights.

Problem-solving: Takes ownership of complex problems, providing clear and structured solutions to operational challenges.

Stakeholder Management:

Customer-facing communication: Able to work directly withstakeholders to analyze data, resolve issues, and ensure proper documentation and reporting of statistics.

Healthcare Industry Knowledge:

Healthcare data expertise: Understanding of healthcare processes, claims data, and clinical operations, and how these impact overall business performance.

Compliance and regulatory knowledge: Familiarity with healthcare regulations and compliance standards related to data management, reporting, and analytics.

Continuous Learning & Adaptability:

Curiosity and self-improvement: Demonstrates a strong desire to continuously learn new skills, acquire knowledge, and keep up-to-date with industry trends and emerging technologies.

Adaptability: Ability to thrive in a fast-paced, changing environment, adjusting priorities and processes as necessary to meet evolving business needs.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Join the Clean Energy Revolution

Join the Strategic Planning & Engagement (SP&E) organization as a Business Process Improvement, Senior Specialist where you'll play a critical role in advancing operational excellence through process and technology integration. In this role, you will lead or support initiatives that modernize business operations by identifying inefficiencies, designing scalable solutions, and implementing digital enhancements that align with enterprise strategy. You'll collaborate across business and IT teams to intake, assess, and prioritize improvement opportunities, leveraging tools such as Lean Six Sigma and data analytics to drive measurable outcomes. As part of the SP&E team, you'll be encouraged to think boldly, act collaboratively, and continuously grow. Our culture supports continuous learning, ethical leadership, and a shared responsibility to serve our communities and customers with excellence. Whether guiding cross-functional workshops, developing performance dashboards, or supporting enterprise-wide technology rollouts, your work will directly contribute to SP&E's mission of delivering streamlined, compliant, and future-ready processes.

As a Business Process Improvement, Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Assists with process design and modification for continuous business improvement and monitors and evaluates the effectiveness of business systems and processes

• Supports the development of business plan scenarios to evaluate different priorities and potential options to achieve company objectives

• Performs root cause analysis and proposes process improvement plans to secure approval from leadership

• Utilizes tools and processes related to Lean Six Sigma and Agile practices to ensure successful accomplishment of expected projects and associated goals

• Tests and integrates new tools to enhance documentation approvals and ensure adherence to regulatory requirements

• Identifies potential risks and develops mitigation strategies to ensure compliance, high quality and on-time delivery

• Analyses data to identify opportunities for process improvement and cost savings while staying up to date with industry trends and technological advancements

• Develops and documents requirements, and assists in the development, testing, and implementation of solutions

• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Five or more years of experience with business process improvement or operational excellence initiatives.

Preferred Qualifications

• Bachelor's degree in Business, Communications, Organizational/Change Management, Data/Analytics or a related field.

• Practical experience in project/program/product management and process/continuous improvement.

• Advanced Excel -- ability to translate data into clear recommendations and leadership-ready visuals.

• Familiarity with Power Platform (Power Automate/Apps, Power BI), Copilot, and workflow automation a plus.

• Exposure to Lean Six Sigma; Green Belt or equivalent a plus.

• Experience with enterprise systems (e.g., planning/work-order databases).

• Strong stakeholder engagement and influence skills; clear written and verbal communications for senior audiences.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

• The primary work location for this position is Pomona Innovation Village.

• Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at .

NuvoLogic Consulting is a dynamic and rapidly growing management consulting firm based in Northern Virginia. We partner with public and private sector clients to deliver innovative, data-driven solutions. Our services include risk management; business analytics and data science to help management make insightful decisions; quantitative analysis developing financial and predictive models; internal controls, compliance and governance to ensure processes align with regulatory guidance; and process modernization to enhance, streamline and optimize processes. 

As a small business, every team member plays a vital role in our success.  We welcome inquisitive individuals who thrive in a collaborative, yet challenging environment and who are excited to work alongside other high-performing, solution-focused professionals. 

At NuvoLogic, we foster a culture of active involvement, professional growth, and mentorship. We offer meaningful opportunities for learning and development, paired with competitive compensation and a collaborative work environment where your ideas are valued and encouraged. You’ll have the chance to grow with us, take on new challenges, and be part of shaping our continued success. If you're a well-rounded, detail-oriented problem solver ready to make an impact, we invite you to bring your talents to NuvoLogic and do your best work here. 

Job Description:

NuvoLogic Consulting is looking for an experienced and talented Senior Consultant to join our team to support federal government clients with business process improvements and management consulting. This role involves evaluating, documenting, re-engineering and optimizing processes while driving efficiencies within and across departments.). This position should be comfortable engaging with clients directly and have strong written and verbal communication skills. The Senior Consultant will serve as a strong business analyst with critical thinking skills, gathering and analyzing requirements, conducting gap analysis, and translating business needs into actionable technical or procedural solutions. The Senior Consultant will play a key role in ensuring the successful delivery of all work products and may lead development of work products. The role will leverage practical experience and theoretical knowledge to support project teams, contribute to solution development, and ensure that project activities and objectives are met. 

Please note: This position is contingent upon award and funding of the project. 

Responsibilities and Duties: 

• Conduct assessment of current business processes, identify inefficiencies, bottlenecks, and recommend actionable improvements to enhance productivity and streamline operations.
• Develop new process designs that streamline operations, reduce costs, and enhance productivity.
• Collaborate and engage with client stakeholders at all levels to understand current processes, identify pain points, and gather insights.
• Support a team to develop effective solutions.
• Draft and standardize operating procedures, policies, and work instructions to ensure consistency across departments.
• Develop clear, accurate workflow diagrams to represent both "as-is" and "to-be" processes.
• Create detailed documentation of business processes, ensuring alignment with client goals and regulatory requirements.
• Apply practical experience and theoretical knowledge to contribute to the successful development and implementation of solutions.
• Ensure the accomplishment of project activities and objectives, maintaining a high standard of quality and efficiency.
• Utilize your experience and expertise to contribute to the development of high-quality deliverables.
   

Requirements

• Bachelor’s degree in Business Administration or a related field
• 5+ years of demonstrated experience as a consultant or subject matter expert in business process analysis
• Proven experience in managing government contracts and projects.
• Proven ability to apply both practical experience and theoretical knowledge to develop solutions and achieve project objectives.
• Applicants must be U.S. citizens or have a valid Green Card to work.

Required Skills:

• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
• Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders.
• Problem-solving mindset, with the ability to identify and address project issues proactively.
• Proven experience in management consulting, preferably within the federal government sector.
• Strong ability to conduct business process analysis and translate findings into actionable recommendations.
• Strong track record in developing and implementing SOPs, workflow diagrams, and policies and procedures.
• Ability to collaborate effectively with cross functional teams and different levels of the organization.
• Strong business analysis and problem-solving skills with ability to make data driven decisions
• Knowledge of federal government regulations and standards is highly desirable.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, and Commuter Benefits
• Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short-Term & Long-Term Disability
• Remote or Hybrid Work