3,750 Regional Director jobs in the United States

Job Summary:

Under the supervision of the Chief Administrative Officer & General Counsel, the Property Manager Team Lead directly manages a team of property managers and staff within the regional real estate branch system and ensures the team is focused on providing exception customer service. The Property Manager Team lead advises and counsels real estate managers and individual sales associates about the many HomeServices Property Management products and services available to them and their existing client base and works to institutionalize property management in the real estate channel being a liaison with the branch offices and various business partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.Ensures the team provides an outstanding customer experience

•Follows up on open issues

•Communicates effectively and timely with property owners, residents and vendors

2.Responsible for personal and team growth of key performance indicators (KPI’s).

3.Develops team members around the areas of impact, motivation, performance, accountability,coaching and teamwork

•Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

•Answers team member questions, helps with team member problems and oversees teammember work for quality and guideline compliance

•Develops strategies to promote team member adherence to company regulations and performance goals

•Conducts team meetings to update members on best practices and continuing expectations

•Generates and shares comprehensive and detailed reports.

4.Manages and executes successful rental cycles.

•Cultivates partnerships with local Long & Foster Sales offices by marketing and maintaining property management services. Communicates with agents concerning rental listings and applications in process.

•Maintains property files on software program, approves or disapproves all applicants on management properties after obtaining credit reports and thorough application screening which may include owner consultation.

•Coordinates/reviews necessary property surveys/inspections to include renewals and maintenance oversight.

•Prepares all management leases. Assures that certified funds and security deposit have been collected. Monitors unpaid rents and assures delinquency notices (copies to owners), are personally served or mailed. Initiates legal actions in a timely manner as needed.

•Communicates and advises owner in a timely manner of actions and or funds needed to maintain property.

•Communicates with owners regarding vacancies, leasing activity, applications, new tenants,lease renewals and property legal matters such as HOA, condo or formal complaints in.

•Stays informed on maintenance, inspections, account and other items that involve property.

•Provides quality customer service, including interacting with customers, answering customer inquiries and effectively handling customer complaints.

QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent combination of training and experience, with experience in a real estate and or management related field (preferably in residential or commercial property management).

• Must be a licensed to practice real estate in the jurisdictions where properties are located.

• Excellent verbal and written communications skills, ability to work independently and maintain flexible schedule

• Knowledge of accounting/bookkeeping fundamentals helpful

• Ability to work in a high-performance environment

• Strong communication and interpersonal skills

• Effectively lead and manage employees and contractors.

• Must be able to lift up to 25 lbs. and load and unload materials on to and off of vehicle

• Daily travel in personal vehicle

We are a company that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Overview:

As a Regional Director you’ll be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential.

This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our client with a focus on exceptional customer service. A regional director must be adaptable and is always looking to motivate and inspire others to do their best.

The Person:

The ideal candidate is a proactive, detail-oriented professional with a passion for community engagement and operational excellence. They thrive in a fast-paced environment, balancing resident-facing responsibilities with behind-the-scenes coordination. With strong communication skills and a customer-first mindset, they build trust with homeowners, board members, and vendors alike. They are tech-savvy, organized, and comfortable navigating property management systems to track work orders, maintain records, and support compliance. Experience in residential property management, community associations, or affordable housing is a plus, along with a collaborative spirit and a commitment to delivering high-quality service.

Your Responsibilities:

• Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client
• Executes on relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts
• Models company culture, values and brand promise to foster and strengthen client relationships
• Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services
• Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency
• Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.
• Takes ownership of controllable key performance indicators for their book of business: e.g. customer experience, client retention, growth, profitability, manager turnover
• Is accountable for managing FirstService client contracts and obtaining timely renewals
• Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing
• Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.
• Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities
• Regularly influences and mentors community managers and their teams and
• communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results

Skills & Qualifications:

• Bachelor’s degree in business or related field from an accredited college or university
• 5 to 7 years’ experience in property management, construction or hospitality preferred
• Experience in operations, account management or relationship management an asset
• Valid state driver's license and state-mandated vehicle insurance.
• Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $125,000 – $135,000 annually

Job Overview:

The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service.

Your Responsibilities:

People Management

• Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.
• Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities.
• Regularly influences and mentors’ community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results
• Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check ins, structured one-on-meetings, mid-year touchpoints and annual reviews.
• Has a regular team meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives.

Relationship Management

• Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client.
• Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high-risk accounts.
• Models company culture, values, and brand promise to foster and strengthen client relationships.
• Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.
• Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations, and following through on commitments with honesty and transparency.
• Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.
• Communicates regularly and strategically with board members for the purpose of providing information and influence to gain consensus.
• Partners with and leverages internal cross functional support teams to deliver high quality and prompt customer service that is in line with client expectations.
• Effectively leads the communication and change management of corporate initiatives that directly impact the community manager and the client.
• Oversees the onboarding of new clients and establishes go-forward service expectations.
• Effectively manages the seamless transition of managers on properties, to prevent any disruption in the levels of service with the client.

Operations Management

• Takes ownership of controllable key performance indicators for their book of business: e.g., customer experience, client retention, growth, profitability, manager turnover.
• Is accountable for managing FirstService client contracts and obtaining timely renewals.
• Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing.
• Participates with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives.
• Use of company tools, technology (Connect, Avid, etc.) policies and philosophies in the role and integration to the team and staff.
• Works with leadership to review manager property assignments to ensure adequate balance of properties, appropriate workload, and seamless manager transitions.
• Reviews board packets, financial reports, and other related client deliverables in support of the manager or as required, based on an agreed upon schedule.
• Regular attendance and punctuality are essential functions for the role.

Skills & Qualifications:

• Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders.
• Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction.
• Demonstrated success working with and managing cross-functional teams, committees, and councils in order to achieve desired results.
• Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.
• Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the client and the community manager.
• Excellent leadership skills to coach, always develop and motivate community managers and other direct reports.
• Excellent time management skills to meet deadlines and display efficiency.
• Bachelor's degree in business or related field from an accredited college or university.
• 5 to 7 years' experience in property management, construction or hospitality preferred.
• Experience in operations, account management or relationship management asset.
• Valid state driver's license and state-mandated vehicle insurance.
• Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired.

Physical Requirements:

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around the office.
• Must be able to hear to receive telephone calls and voice mail messages.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $130,000 - $135,000 salary

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Job Overview:

As a Regional Director you’ll be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential.

This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our client with a focus on exceptional customer service. A regional director must be adaptable and is always looking to motivate and inspire others to do their best.

This position is based in Bethesda, MD and the region is Prince George County, Montgomery County and Washington D.C.

Your Responsibilities:

• Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client
• Executes on relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts
• Models company culture, values and brand promise to foster and strengthen client relationships
• Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services
• Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency
• Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.
• Takes ownership of controllable key performance indicators for their book of business: e.g. customer experience, client retention, growth, profitability, manager turnover
• Is accountable for managing FirstService client contracts and obtaining timely renewals
• Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing
• Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.
• Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities
• Regularly influences and mentors community managers and their teams and
• communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results

Skills & Qualifications:

• Bachelor’s degree in business or related field from an accredited college or university
• 5 to 7 years’ experience in property management, construction or hospitality preferred
• Experience in operations, account management or relationship management an asset
• Valid state driver's license and state-mandated vehicle insurance.
• Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $110,000 – $130,000 annually

Job Overview:

The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service.

Your Responsibilities:

People Management

• Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.
• Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities.
• Regularly influences and mentors’ community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results
• Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check ins, structured one-on-meetings, mid-year touchpoints and annual reviews.
• Has a regular team meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives.

Relationship Management

• Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client.
• Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high-risk accounts.
• Models company culture, values, and brand promise to foster and strengthen client relationships.
• Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.
• Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations, and following through on commitments with honesty and transparency.
• Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.
• Communicates regularly and strategically with board members for the purpose of providing information and influence to gain consensus.
• Partners with and leverages internal cross functional support teams to deliver high quality and prompt customer service that is in line with client expectations.
• Effectively leads the communication and change management of corporate initiatives that directly impact the community manager and the client.
• Oversees the onboarding of new clients and establishes go-forward service expectations.
• Effectively manages the seamless transition of managers on properties, to prevent any disruption in the levels of service with the client.

Operations Management

• Takes ownership of controllable key performance indicators for their book of business: e.g., customer experience, client retention, growth, profitability, manager turnover.
• Is accountable for managing FirstService client contracts and obtaining timely renewals.
• Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing.
• Participates with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives.
• Use of company tools, technology (Connect, Avid, etc.) policies and philosophies in the role and integration to the team and staff.
• Works with leadership to review manager property assignments to ensure adequate balance of properties, appropriate workload, and seamless manager transitions.
• Reviews board packets, financial reports, and other related client deliverables in support of the manager or as required, based on an agreed upon schedule.
• Regular attendance and punctuality are essential functions for the role.

Skills & Qualifications:

• Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders.
• Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction.
• Demonstrated success working with and managing cross-functional teams, committees, and councils in order to achieve desired results.
• Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.
• Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the client and the community manager.
• Excellent leadership skills to coach, always develop and motivate community managers and other direct reports.
• Excellent time management skills to meet deadlines and display efficiency.
• Bachelor's degree in business or related field from an accredited college or university.
• 5 to 7 years' experience in property management, construction or hospitality preferred.
• Experience in operations, account management or relationship management asset.
• Valid state driver's license and state-mandated vehicle insurance.
• Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired.

Physical Requirements:

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around the office.
• Must be able to hear to receive telephone calls and voice mail messages.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $130,000 - $135,000 salary

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Job Overview:

The Regional Director will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential. This individual will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service.

Your Responsibilities:

People Management

• Attracts, develops, and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers.
• Provides ongoing support with training, coaching, and developing career paths for associates that desire growth opportunities.
• Regularly influences and mentors’ community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results
• Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check ins, structured one-on-meetings, mid-year touchpoints and annual reviews.
• Has a regular team meeting cadence to review key performance indicators, update on company initiatives, discuss client expectations, review financials, address training needs and overall department objectives.

Relationship Management

• Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client.
• Executes relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high-risk accounts.
• Models company culture, values, and brand promise to foster and strengthen client relationships.
• Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services.
• Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations, and following through on commitments with honesty and transparency.
• Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives.
• Communicates regularly and strategically with board members for the purpose of providing information and influence to gain consensus.
• Partners with and leverages internal cross functional support teams to deliver high quality and prompt customer service that is in line with client expectations.
• Effectively leads the communication and change management of corporate initiatives that directly impact the community manager and the client.
• Oversees the onboarding of new clients and establishes go-forward service expectations.
• Effectively manages the seamless transition of managers on properties, to prevent any disruption in the levels of service with the client.

Operations Management

• Takes ownership of controllable key performance indicators for their book of business: e.g., customer experience, client retention, growth, profitability, manager turnover.
• Is accountable for managing FirstService client contracts and obtaining timely renewals.
• Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing.
• Participates with senior leadership to develop business plans and supports the delivery of company initiatives to all direct reports in line with strategic objectives.
• Use of company tools, technology (Connect, Avid, etc.) policies and philosophies in the role and integration to the team and staff.
• Works with leadership to review manager property assignments to ensure adequate balance of properties, appropriate workload, and seamless manager transitions.
• Reviews board packets, financial reports, and other related client deliverables in support of the manager or as required, based on an agreed upon schedule.
• Regular attendance and punctuality are essential functions for the role.

Skills & Qualifications:

• Demonstrated experience in managing large, complex accounts with multiple clients and stakeholders.
• Ability to translate organizational change implications and generate a change approach and solutions that drive desired results and client satisfaction.
• Demonstrated success working with and managing cross-functional teams, committees, and councils in order to achieve desired results.
• Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily.
• Excellent communication skills to ensure clear and effective delivery of changes, solutions or updates to the client and the community manager.
• Excellent leadership skills to coach, always develop and motivate community managers and other direct reports.
• Excellent time management skills to meet deadlines and display efficiency.
• Bachelor's degree in business or related field from an accredited college or university.
• 5 to 7 years' experience in property management, construction or hospitality preferred.
• Experience in operations, account management or relationship management asset.
• Valid state driver's license and state-mandated vehicle insurance.
• Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired.

Physical Requirements:

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around the office.
• Must be able to hear to receive telephone calls and voice mail messages.

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $130,000 - $135,000 salary

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.