343 IT jobs in the United States

We are seeking a customer-focused Help Desk Technician to provide technical support to end-users. The ideal candidate will troubleshoot hardware, software, and network issues while delivering excellent customer service. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical solutions effectively.

Key Responsibilities:

• Respond to technical support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and operating systems.
• Assist users with account setup, password resets, and access management.
• Document troubleshooting steps and solutions in the knowledge base.
• Escalate complex issues to higher-level support teams as needed.
• Provide basic training and guidance to end-users.
• Ensure compliance with IT policies and security protocols.

• Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Previous experience in a help desk or IT support role preferred.
• Proficiency in Windows, macOS, and common software applications.
• Basic networking knowledge (TCP/IP, VPN, Wi-Fi troubleshooting).
• Strong customer service and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Experience with a ticketing system (e.g., ServiceNow, Zendesk) is a plus.
• Certifications such as CompTIA A , ITIL, or Microsoft certifications are a plus.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

• The Service Desk Chat Agent is the first point of contact that support end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment.
• While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
• The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process.
• The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.

• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding

• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics

• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components

• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm

• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***

• High school diploma or GED with relevant work experience

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

And our client is seeking an Help Desk Analyst to join their Service Desk team in Houston, TX!

The role will provide first and second level support for our client's global and US offices.

Responsibilities include:

• Assist in Move, Add and Changes
• Build, deploy and maintain end-user devices
• Track, prioritize, document and resolve end-user incident tickets
• Develop and document process and procedural enhancements
• Manage, maintain, and audit hardware and software inventory
• Maintain a high level of responsiveness, communication, and professionalism
• Evaluate and solve advanced technical issues
• Provide technical guidance and training to end-users
• Maintain and support a O365, VDI and mobile environment

• Windows 10 operating system and Microsoft Office 365 Suite of applications
• Network fundamentals (connections, components, protocols)
• Active Directory (structure, policies, management)
• Experience with Local and Remote user assistance
• Mobile Device Management
• Proficient with Laptops, VMware VDI and physical desktops

• VOIP systems management
• Enterprise level video conferencing systems
• Patch management and software deployment
• Python or PowerShell Scripting
• Understanding of Internet and network security
• ITIL Process flow and Incident management

• Bachelor's degree is preferred
• At least 2 year of professional experience
• Ability to solve problems in a sustainable way by working with people, not just technologies
• Must have experience supporting users in a dynamic environment with white glove service in person and over the phone
• Ideal candidates will be quick learners with strong troubleshooting skills
• Able to work independently
• Participate in an on-call rotation will be required
  
  #LI-EG1
  #LI-Onsite
  Location: Houston, TX
  Seniority Level: Associate Level
  Employment Type: Full Time
  Job Function: Information Technology
  Salary: $30/ HR - $40/HR

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

ASRC Federal Data Networks Corporation (DNC) is seeking Operations Support Help Desk staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.

Background Summary:

The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.

TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.

Responsibilities:

• Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.

• Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.

• Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.

• Submit and review tickets documenting any user request or issues.

• Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.

• Draft and deliver TraCSS status notifications to users.

Required Qualifications:

• B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics

• A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics

• Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.

• Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.

• Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.

Highly Desired Qualifications:

• Experience working in support of a U.S. government institution.

• Experience performing shift work

• Current DoD, DOC, NOAA, or NASA authorization to work (badge).

• Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.

• Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.

Work Environment and Physical Demands:

• Work in a typical onsite government office building full time with situational telework approved as needed.

• Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.

• Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.

• Infrequent travel required.

• Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job Details

Job Family Engineering & Support Services

Job Function Aerospace Engineering

Pay Type Salary

Hiring Min Rate 45,000 USD

Hiring Max Rate 65,000 USD

Hello Professionals,
Hope you are doing well; I am sharing you the Job requirement. Take a look at the Job description and do let me know if you are open to new opportunities

Job Title: Help Desk
Job Location: Charlotte, NC
Experience: 7-10 Years.
Duration: Temp to Hire
Contract Type: -
Mode of Interview:

Description:
Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Candidate must have the ability to identify, research, and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track request via Service Now for assistance and escalate unresolved issues to higher level of support in accordance with policies and procedures.

Skills Required:
• Basic experience with Windows • Hands-on experience with MS Office Applications, Edge and Outlook • Basic experience with Dell & Client laptops and desktop computers, • Ability to learn and work within Active Directory user, group and computer accounts • Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers • Knowledge of security applications including antivirus software a plus • Knowledge of Blackberry, Android and iPhone a plus • ServiceNow -M365

Experience req:
Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration -Basic knowledge of the Windows 7 and 10 operating system and ticketing systems.

Education:
High School Diploma, associate degree, bachelor's degree Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus Requirement - Soft Skills, Able to read quickly, comprehend, take action and be able to be agile.

All the Help Desk II roles in Charlotte are with the same manager. Please do NOT submit a candidate multiple times. 6-12 months of experience is sufficient(preferably IT but not neccessarily), position is temp to perm, local to Charlotte, NC. Looking for someone who is trainable, has good computer skills, great customer service skills. Additional Details: Supplier has prepared a compelling candidate summary to include the below: a. Candidate availability to interview: b. Candidate availability to start: c. Candidate's current interview activity and job leads: d. Candidate's current employment status:

Oscar| Infowaygroup.com | US IT Recruiter

Cell :
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA - 94538