314 Customer Service & Helpdesk jobs in Columbus

• Available for overnight travel one night a week; depending on company needs
• Desire to learn and practice company standards
• Friendly, with exceptional communication skills
• Dynamic, with an outgoing personality
• Customer service oriented
• Mechanical aptitude
• Able to work independently and solve problems
• Basic computer skills
• Available Full Time, 38-40 hours, Monday-Friday, Saturday (as needed)
• Excited about a career, not just a job

• Company vehicle - Includes fuel, maintenance, insurance, and repairs
• Paid training
• Company uniforms
• Company credit card for business related expenses - travel, meals, etc.
• Paid Time Off and Holidays
• Medical, dental, vision, STD/LTD, Life and other optional benefits
• 401(k) plan with Company match
• Educational Reimbursement

• Must be at least 21 years of age
• High school diploma or GED (preferred)
• Valid state driver's license and clean driving record
• Meet physical requirements - bending, stooping, kneeling, lift/raise up to 50lbs from ground to higher levels, and manually push/pull up to 75 lbs.
• Ability to work in different climates - hot, cold, etc.
• The ability to drive a vehicle for consecutive hours in day.

Overview

The E-Commerce Customer Success Manager manages merchant service coordinators who are responsible for interaction with merchants on a day-to-day basis regarding operations performance, service, and continuous improvement projects. Works with cross- functional team to engage in high priority merchant opportunities that drive the business to the next level in achieving agreed upon profitability, service, and merchant satisfaction. This position reports to the Senior Director, eCommerce.

Responsibilities

• Manages, plans, and develops merchant service coordinators who are responsible for eCommerce client relationships
• Oversees' key strategic merchant accounts, working directly with merchant and/or assigned merchant service coordinator to meet needs and defined success criteria
• Resolves day-to-day issues and identify proactive opportunities to drive value to clients
• Coordinates the involvement of NFI management, including sales, operations, finance and others in order to deliver expected delivery performance. Will organize meetings and updates as appropriate
• Works with operations during any new onboarding or start up process to ensure merchant expectations are achieved
• Leads a joint company strategic account planning process that develops mutual performance and cost objectives for new business
• Creates and monitors dashboards to track performance and expenses
• Ensures detailed SOP's are utilized and updated as required
• Establishes productive, professional relationships with personnel at assigned accounts
• Coordinates QBRs by preparing documents and ensuring appropriate team members from NFI and merchant participate
• Communicates internal and external obstacles that is limiting growth, service, and profitability
• Defines and articulates business strategies by applying knowledge based on the eCommerce industry
• Responds to ongoing support requests from merchants and merchant service coordinators

• Degree - BA / BS preferred
• 5 to 7 years' experience in Supply Chain Management, or customer service
• Proven success in strategic thinking delivering internal/external results
• Strong acumen in computer software applications using MS office; Access, Excel and PowerPoint, as well as warehouse operating systems and Kronos
• Project Management skills
• Excellent oral, written, and communications skills
• Excellent presentation skills
• Must be proactive and able to work independently
• Ability to multi-task, prioritize, and manage time effectively
• Quick learner with a strong desire to work in a fast paced environment
• Ability to travel up to 25%, with extended travel for start-ups/special projects

Join to apply for the Customer Success Manager (One Identity) role at One Identity .

13 hours ago Be among the first 25 applicants

Direct message the job poster from One Identity

One Identity is an award-winning security software provider offering a broad selection of solutions that solve some of the most common and most challenging IT security problems. Our solutions eliminate complexities and streamline identity governance, privileged accounts, and access management across on-premises, cloud, and hybrid environments, enhancing business agility and security.

The Customer Success Organization ensures customers maximize their investment with One Identity by managing their journey from deployment to renewal, focusing on satisfaction, retention, and value realization. As a CSM, you will own customer relationships, drive engagement, support renewal processes, and identify growth opportunities.

• Manage customer accounts proactively, ensuring satisfaction and engagement throughout the customer lifecycle.
• Build relationships with key stakeholders and understand their business needs.
• Gather and relay customer feedback to product teams.
• Develop success plans and conduct Quarterly Business Reviews.
• Monitor customer health scores and engagement signals.
• Collaborate with internal teams to ensure strategic alignment and quick resolution of issues.
• Support renewal processes and identify upsell/cross-sell opportunities.

• 3+ years in customer success, technical account management, or related roles, preferably in security or identity solutions.
• Experience in managing customer relationships at various organizational levels.
• Strong communication, organizational, and problem-solving skills.
• Ability to work from our Dublin, OH office.

• Associate degree or higher.
• Experience with SaaS and on-premises solutions.
• Proficiency with customer success tools (e.g., Gainsight, CRM systems).

This position is based in Dublin, OH, requiring 3 days in-office work per week. One Identity is an equal opportunity employer committed to diversity and inclusion. Please apply through our official career portal and be cautious of scams; we do not use third-party messaging apps for recruitment.

Vice President, Customer Success Manager

About the Company

Diverse financial services firm & investment bank

Industry
Financial Services

Type
Public Company

Founded
2000

Employees
10,001+

Categories

• Financial Services
• Finance
• Banking
• Wealth Management
• Banking & Mortgages
• Asset Management
• Investment Banking
• Investment Management
• Venture Capital
• Consulting & Professional Services
• B2B
• Business
• Corporations
• JPMorgan Chase
• Currencies
• New York City
• Economics
• Insurance
• Credit

Specialties

• consumer & community banking
• corporate and investment bank
• asset management
• private banking
• and commercial banking

Business Classifications

• B2B

About the Role

The Company is seeking a Vice President - Customer Success Manager to join their Home Lending Transformation Team. This role is pivotal in the strategic focus on lead generation, defining and managing a multi-year program and roadmap to enhance the business's ability to generate high-quality leads. The successful candidate will be responsible for supporting the development of a customer acquisition strategy, partnering with business stakeholders, and ensuring the translation of that strategy into tangible deliverables. Key responsibilities include understanding and reinforcing customer acquisition strategies, analyzing performance, collaborating with stakeholders to address challenges, and proactively solving issues to meet goals.

Applicants must have a minimum of 5 years' of experience in customer success, internal strategy, or management consulting within the financial services sector. The role requires a demonstrated ability to influence strategy adoption, excellent communication and interpersonal skills, and a proven track record of learning and teaching new technologies. Preferred qualifications include experience in home lending, marketing, digital channels, P&I, CAMP, or sales, as well as experience with strategic structuring and frameworks. The ideal candidate will be adept at building relationships with diverse stakeholders and will be adept at leveraging analytics to advocate for and develop solutions.

Hiring Manager Title
Customer Acquisition Strategy Lead

Travel Percent
Less than 10%

Functions

• Finance
• Operations

The Enterprise Customer Success Manager (CSM) role is critical to driving customer success within Pearson's Enterprise Learning Solutions division. As a CSM, your primary focus will be ensuring that our highest value customers using the Credly platform Pearson's end-to-end solution for creating, issuing, and managing digital credentials achieve their desired goals and outcomes. You will serve as a strategic partner to enterprise customers by building strong, trusted relationships with both clients and internal Pearson teams. Working closely with our sales and implementation team, you will ensure a seamless and effective customer handoff and onboarding experience. Leveraging your in-depth knowledge of Pearson's skills ecosystem, you'll guide customers in driving adoption, delivering measurable impact, maximizing the value of their digital credentialing programs while identifying opportunities to grow and expand those programs over time. This is an individual contributor role.

What you'll do:

• Serve as a trusted partner to Pearson's most strategic customers, building strong relationships, and driving adoption and ongoing engagement throughout the customer lifecycle.
• Become an expert in Pearson's Credly product in order to consult and educate customers on best practices on digital credentialing.
• Leverage Catalyst, (our customer success platform) to track customer activity, monitor health, automate daily and weekly tasks and communicate with customers.
• Advocate for customers by capturing feedback, understanding problems that need to be solved, and delivering appropriate and timebound solutions.
• Collaborate with the Implementation team to ensure a seamless transition from implementation to Customer Success, driving ongoing engagement and success.
• Maintain and leverage Success & Growth Plans for customers.
• Own and maintain customer satisfaction and health scores.
• Intimately understand our customer risk workflow and proactively take action to ensure a low at-risk customer count.
• Partner with our Sales team to drive renewal and expansion efforts, by understanding customer needs and actively working to increase penetration into our customers' organizations.
• Grow with amazing people who laugh a lot, own our mistakes, strive to better, are open to feedback, and help each other.

What will set you up for success:

• Prior experience working in a Customer Success role.
• Prior experience supporting enterprise-level customers.
• Deep understanding of a successful customer success motion including:
• The handoff between the Implementation team and CSM.
• Using data to guide decisions and drive customer health.
• Identification of sales opportunities by understanding customer goals and aligning solutions to their evolving needs.
• Actions needed to be taken to ensure a successful renewal.
• Ability to develop customers into champions and advocates.
• Proven ability to cultivate strong relationships across internal teams, cross-functional groups, and external stakeholders.
• Excellent project management skills and ability to effectively manage time & prioritize tasks.
• Excellent written, interpersonal, and verbal communication skills with great attention to detail.
• Flexible and willing to adapt processes, workflows, and customer management in an ever-changing environment.
• Are coachable and receptive to feedback.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $85,000- $90,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through August 17th. This window may be extended depending on business needs.

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing