212 Customer Service & Helpdesk jobs in Columbus

Columbus, Ohio

Customer Success / Full-time / On-site

Who We Are:

Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxen's products revolutionize flawed and antiquated processes, while simultaneously creating property revenue and financial wellness for residents.

Job Overview:

As a Customer Success Manager, you'll be responsible for the day-to-day site level administration of the risk compliance program including monitoring daily compliance, property level training, onboarding of new properties and general oversight of an assigned portfolio of properties. You'll be a valuable member of a growing team of entrepreneurial minded professionals focused on disrupting the multifamily risk compliance industry and will have the opportunity to assist in the development of the company's operational platform.

What You'll Do:

• Serve as the primary point of contact to property level staff members to assist in training, customer service and technical account questions and issues.
• Monitor daily compliance of assigned portfolio and communicate directly with property level teams to ensure processes, procedures and best practices are being executed to maintain anticipated compliance levels.
• Help train staff on sales practices to reach the company's targeted goals for the property damage waiver product.
• Track daily key account metrics for your portfolio and assist in forecasting for financial performance and budgetary purposes.
• Assist in onboarding and integrating new customers and their respective properties to the Foxen platform in a logical and timely manner.
• Clearly communicate the progress of monthly, quarterly and annual initiatives to internal and external stakeholders.
• Participate in strategic planning and development of the firm's operational platform.

What You Bring:

• Strong communication and interpersonal skills (friendly, personable, positive personality).
• Excellent organizational and time management skills, and the ability to prioritize and multi-task.
• Positive attitude with a willingness to quickly learn and adapt to new systems.
• Previous customer service experience strongly preferred.
• Previous experience as a Customer Success Manager or in Property Management preferred.

What We Offer:

As a Customer Success Manager, you'll receive a competitive base salary, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time position, reporting to the Customer Success Lead.

American Heartland Ins Agency is looking for a full time Claims Manager/Office Clerk. Employer requests no phone calls please! Job requirements include High School Diploma or GED and Insurance License preferred (will assist new hire in obtaining license if needed). Must have good computer and customer service skills. Job duties include: Insurance Claims, Answer Phones, Help Walk In Customers, Accept Payments, Process Insurance Renewals, Changes, Cancellations, etc., Data Entry. Bilingual applicants are encouraged to apply. Work hours are Monday thru Friday 8Am to 5PM with an hour lunch. Job offers benefits including Health, Life, 401K, Paid Vacation and Holidays and Sick Leave.

Compensation: $13.50 - $15.00 per hour.

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This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location.

Overview

The E-Commerce Customer Success Manager manages merchant service coordinators who are responsible for interaction with merchants on a day-to-day basis regarding operations performance, service, and continuous improvement projects. Works with cross- functional team to engage in high priority merchant opportunities that drive the business to the next level in achieving agreed upon profitability, service, and merchant satisfaction. This position reports to the Senior Director, eCommerce.

Responsibilities

• Manages, plans, and develops merchant service coordinators who are responsible for eCommerce client relationships
• Oversees' key strategic merchant accounts, working directly with merchant and/or assigned merchant service coordinator to meet needs and defined success criteria
• Resolves day-to-day issues and identify proactive opportunities to drive value to clients
• Coordinates the involvement of NFI management, including sales, operations, finance and others in order to deliver expected delivery performance. Will organize meetings and updates as appropriate
• Works with operations during any new onboarding or start up process to ensure merchant expectations are achieved
• Leads a joint company strategic account planning process that develops mutual performance and cost objectives for new business
• Creates and monitors dashboards to track performance and expenses
• Ensures detailed SOP's are utilized and updated as required
• Establishes productive, professional relationships with personnel at assigned accounts
• Coordinates QBRs by preparing documents and ensuring appropriate team members from NFI and merchant participate
• Communicates internal and external obstacles that is limiting growth, service, and profitability
• Defines and articulates business strategies by applying knowledge based on the eCommerce industry
• Responds to ongoing support requests from merchants and merchant service coordinators

• Degree - BA / BS preferred
• 5 to 7 years' experience in Supply Chain Management, or customer service
• Proven success in strategic thinking delivering internal/external results
• Strong acumen in computer software applications using MS office; Access, Excel and PowerPoint, as well as warehouse operating systems and Kronos
• Project Management skills
• Excellent oral, written, and communications skills
• Excellent presentation skills
• Must be proactive and able to work independently
• Ability to multi-task, prioritize, and manage time effectively
• Quick learner with a strong desire to work in a fast paced environment
• Ability to travel up to 25%, with extended travel for start-ups/special projects

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

With a presence in the USA, UK and Philippines, the Customer Success Team manages clients across North America and Europe, with the expectation of adding further clients in the APAC region. It is responsible for ensuring the client gains and exceeds the expected business benefits from their existing contract, and for creating a service environment where contract renewal naturally occurs and where contract expansion can be easily achieved. In this role, a Product Customer Success Manager will ensure Proactive AI Agent is deployed in the most effective way to drive the expected benefits and to work with client stakeholders and Proactive AI Agent teams to enable the long-term growth of the account beyond the current contract horizon.

How will you make an impact?

• Understand the client contract in detail to ensure it is correctly fulfilled and issues are avoided.
• Identify journeys that will achieve the contract volumes, ensuring that the journeys provide. value to the client and leverage Proactive AI Agent's capabilities and differentiators.
• Maintain a strategic client success plan, building on their business drivers.
• Construct business cases for all journeys to guide objectives and prioritization.
• Co-ordinate all activities, enquiries and escalations with the client.
• Clearly document and communicate technical configuration requirements.
• Delivery of high quality technical and process architecture.
• Help customers understand and adopt relevant CE features and functionality.
• Identify and communicate growth opportunities.
• Monitor and effectively communicate metrics, performance and value.
• Deliver quarterly business reviews internally and to clients.
• Provide technical, customer experience, security and project delivery guidance.
• Develop operational client stakeholder relationships, becoming a partner and trusted advisor.
• Maintain effective relationships with pre-sales, professional services, and technology teams.
• Partner with the Account Executive.

• Bachelor's degree in a related technology field. MBA Preferred
• Project delivery experience in an IT or customer-facing environment
• Process mapping and creating business requirements.
• Strong commercial awareness
• Numerate and able to conduct data analysis using Excel or other common tool
• Relationship management experience
• Great verbal and written communication skills
• Experience working in/with large corporates, navigating/managing processes

Vice President, Customer Success Manager

About the Company

Diverse financial services firm & investment bank

Industry
Financial Services

Type
Public Company

Founded
2000

Employees
10,001+

Categories

• Financial Services
• Finance
• Banking
• Wealth Management
• Banking & Mortgages
• Asset Management
• Investment Banking
• Investment Management
• Venture Capital
• Consulting & Professional Services
• B2B
• Business
• Corporations
• JPMorgan Chase
• Currencies
• New York City
• Economics
• Insurance
• Credit

Specialties

• consumer & community banking
• corporate and investment bank
• asset management
• private banking
• and commercial banking

Business Classifications

• B2B

About the Role

The Company is seeking a Vice President - Customer Success Manager to join their Home Lending Transformation Team. This role is pivotal in the strategic focus on lead generation, defining and managing a multi-year program and roadmap to enhance the business's ability to generate high-quality leads. The successful candidate will be responsible for supporting the development of a customer acquisition strategy, partnering with business stakeholders, and ensuring the translation of that strategy into tangible deliverables. Key responsibilities include understanding and reinforcing customer acquisition strategies, analyzing performance, collaborating with stakeholders to address challenges, and proactively solving issues to meet goals.

Applicants must have a minimum of 5 years' of experience in customer success, internal strategy, or management consulting within the financial services sector. The role requires a demonstrated ability to influence strategy adoption, excellent communication and interpersonal skills, and a proven track record of learning and teaching new technologies. Preferred qualifications include experience in home lending, marketing, digital channels, P&I, CAMP, or sales, as well as experience with strategic structuring and frameworks. The ideal candidate will be adept at building relationships with diverse stakeholders and will be adept at leveraging analytics to advocate for and develop solutions.

Hiring Manager Title
Customer Acquisition Strategy Lead

Travel Percent
Less than 10%

Functions

• Finance
• Operations