299 Customer Service & Helpdesk jobs in Columbus

• Available for overnight travel one night a week; depending on company needs
• Desire to learn and practice company standards
• Friendly, with exceptional communication skills
• Dynamic, with an outgoing personality
• Customer service oriented
• Mechanical aptitude
• Able to work independently and solve problems
• Basic computer skills
• Available Full Time, 38-40 hours, Monday-Friday, Saturday (as needed)
• Excited about a career, not just a job

• Company vehicle - Includes fuel, maintenance, insurance, and repairs
• Paid training
• Company uniforms
• Company credit card for business related expenses - travel, meals, etc.
• Paid Time Off and Holidays
• Medical, dental, vision, STD/LTD, Life and other optional benefits
• 401(k) plan with Company match
• Educational Reimbursement

• Must be at least 21 years of age
• High school diploma or GED (preferred)
• Valid state driver's license and clean driving record
• Meet physical requirements - bending, stooping, kneeling, lift/raise up to 50lbs from ground to higher levels, and manually push/pull up to 75 lbs.
• Ability to work in different climates - hot, cold, etc.
• The ability to drive a vehicle for consecutive hours in day.

Technical Support Specialist

COLUMBUS, OHIO

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit or follow Mosaic Health on LinkedIn.

The Technical Support Specialist will represent the apree Health Business Unit and is responsible for providing frontline IT support to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures smooth IT operations by assisting employees with technical concerns, maintaining IT systems, and escalating complex issues to higher-level support teams.

The Technical Support Specialist works closely with IT service desk, network, and systems teams to provide exceptional customer service and maintain system uptime. This position requires strong problem-solving, communication, and technical skills to support end-users in a fast-paced enterprise environment.

Responsibilities:

• Provide first-level and second-level technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot PCs, laptops, printers, mobile devices, and other peripherals.
• Support Windows and Mac operating systems, including installation, updates, and security patches.
• Provide occasional executive support for Mac OS users.
• Assist with Active Directory (AD) administration, including user account setup, password resets, and access control.
• Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN connections.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Assist with software installations, updates, and licensing management.
• Support Electronic Health Record (EHR) systems, particularly NextGen (Columbus, OH) and Athena (all other locations).
• Document technical issues, troubleshooting steps, and solutions in the IT ticketing system.
• Work closely with the Service Desk and IT support teams to escalate and resolve critical issues.
• Provide technical training and guidance to end-users to improve self-service capabilities.
• Assist in IT asset management, including tracking hardware inventory and clinic-specific device assignments.
• Manage iPads and Google Meet hardware used in patient services.
• Coordinate printer support services with third-party vendors.
• Travel to other care centers to assist with clinical IT implementations, including site buildouts, retrofits, and decommissions.
• Maintain compliance with IT security policies, HIPAA, and company standards.
• Provide support in a HIPAA-regulated clinical environment; clinical experience preferred.
• Participate in on-call rotation for after-hours support (7am-7pm Pacific Time), serving as the first point of contact for escalations.
• Transport self and hardware to various care centers across the metro area, potentially multiple times daily.
• Work onsite 4 days per week in care centers, with 1 day remote (subject to regional variation).
• Carry a work phone and respond to live support calls as needed.
• Stay updated with emerging technologies and best practices in IT support.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT support, help desk, or technical support roles.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory (AD), Group Policy, and user management.
• Familiarity with ticketing systems (ServiceNow, Zendesk, or similar).
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN troubleshooting).
• Experience supporting Microsoft 365 applications and troubleshooting common issues.
• Experience supporting EHR systems in clinical environments is highly preferred.
• Strong troubleshooting and problem-solving skills with a customer-first mindset.
• Certifications preferred: CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator.
• Willingness to travel locally, provide after-hours support, and adapt to evolving onsite expectations.
• High level of professionalism and integrity in all interactions.
• Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.

Equal Employment Opportunity

• Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
• If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact for assistance.

Summary: The Customer Solutions Manager is the main point of contact for all customers in the warehouse operation. They are responsible for the success of their accounts by fostering relationships, monitoring the day-to-day operations, and providing key performance indicator reports on stability.

The information below represents essential duties of this position:

• Complete tasks and responsibilities in line with EASEs customer service model and service levels.
• Capitalize on business opportunities by offering customer timely solutions to resolve their needs.
• Maximize existing account growth and stability through the effective deployment of company resources.
• Educate the customer on additional services and solutions EASE has to offer.
• Adapt to customer needs to help them meet their goals by leveraging technologies, processes, and personnel.
• Support customers and drive optimal results by staying up to date on all forecasting, seasonality trends, and market knowledge.
• Oversee that timely and accurate updates are provided to customers in compliance with expected cadences.
• Leverage the tools, data, and reports available to provide the best customer experience possible.
• Develop in-depth knowledge of customer businesses and technologies to drive integration with the customers operations.
• Leverage all customer engagements as opportunities to deploy strategic initiatives and deepen relationships.
• Provide detailed reports and understanding of customer operations when needed.

• Own the customer relationship and provide feedback to drive organizational focus through the regular review of KPI metrics to gain momentum and ensure results.
• Participate in monthly, quarterly, and annual reviews of customer performance through EASEs reporting processes and standardized reports.
• Report account growth and KPIs MoM, and YoY.
• Act with a sense of urgency to solve problems and look for ways to improve operational inefficiencies.
• Maintain and oversee team performance to the full extent and utilize available resources to complete tasks.
• Ability to think strategically and work independently to drive better results for existing business and developing new business accounts.
• Assist in root cause analysis of operational issues and assist in developing and/or proposing countermeasures to the problem/issues.
• Escalate operational errors or service failures to the Director of Warehouse Operations.
• Schedule and coordinate visits and outings with customers (customer engagement).
• Help resolve all Accounts Receivable/Accounts Payable issues by communicating the correct information to Accounting.
• Work with the Director of Warehouse Operations on account coverage when out of office.
• Ensure all operations are reviewed before leaving or assigned to the appropriate personnel.
• Perform all necessary clerical customer-facing tasks (updates/portals/EDI).
• Confirm all relevant systems (TMS system, portals, etc.) are updated with the most accurate and timely information.
• Coordinate with Leadership team on all customer reviews, meetings and engagements.
• Represent EASE in a professional manner to current customers, potential customers and within the industry
• Drive for operational results and meet performance goals, KPIs, and adhere to SOPs and other processes and procedures and policies.
• Responsible for providing leadership, mentorship, direction, feedback, and support for the team members supporting the accounts.
• Responsible in assisting with the onboarding, education, and development of new team members when they join your solutions team.

Qualifications:

• Education & Experience
  • High School Diploma or GED required.
  • A Bachelors degree and a minimum of 3-4 years of related experience are preferred.
  • An Associates degree and a minimum of 5-6 years of related experience are preferred.
  • In lieu of a degree, a minimum of 6+ years of related experience is preferred.
  • Additional related training and certifications will be weighted on a case-by-case basis.
• Additional Desired Skillset
  • Energetic, relentless, and thrives on operational successes.
  • Sales, customer service, and/or negotiation-related talents.
  • Excellent communicator with a great phone presence.
  • Constructive problem solver.
  • Flexible in work hours and adaptable to changing workload.
  • Proficient in Microsoft Outlook and Teams, Excel, and Word.
  • Experience in the transportation industry is an asset; otherwise, one must be willing to learn a lot very fast.
  • Ability to remain calm under sometimes stressful situations.
  • Ability to multi-task and adapt quickly to different situations.

The Technical Sales Support Specialist is the company's internal logistics coordinator who is responsible for supporting all sales activities internally in the assigned locations, as well as supporting the entire sales team and distribution channel partners. This role facilitates overall business growth through the coordination of activities with outside sales personnel.

General Responsibilities:

• Collaborate with new and existing customers, distributors, and internal personnel
• Provide, via phone and/or e-mail, all aspects of technical support for assigned products
• Organize the Field Sales team in all custom development projects when necessary
• Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed
• Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either
• Key participant in the overall products return process for all technical related returns from assigned products in the designated region
• Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed
• Maintain a comprehensive record within company database of all technical calls received

Experience / Qualifications:

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

Additional Responsibilities:

• Under limited supervision, provides customer service assistance for Newall digital readout systems, Newall linear encoders, and BEI rotary encoders
• Interactions with customers via email and phone
• Building positive relationships with customers. Responsible for promoting and maintaining positive customer relations
• Processing customer purchase orders, resolve issues with POs. Responding to customer inquiries and resolving problems
• Locating quotes, troubleshoot pricing or item setup issues
• Entering sales orders into Oracle ERP system
• Use of Salesforce.
• Provide quotes to Newall customers
• Check warranty status and offer basic troubleshooting assistance
• Interacting with other departments to resolve technical product issues, ensure delivery schedule, or help resolve account billing

Additional Experience Skills:

• Excellent writing and communication skills preferred.
• Attention to detail and accuracy preferred
• Aptitude for troubleshooting mechanical and electronics not required but would be helpful
• Salesforce experience could be helpful.

Base Salary Range: $59,800.00 - $82,280.00

At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate's experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.

Smarter Together

• Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing
• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
• As OneSensata, we are working together to make things work together

Posting Type

Remote

Job Overview

As a Technical Support Specialist, you will play a vital role in providing exceptional technical support to both technical and non-technical customers. Your responsibilities will include diagnosing, troubleshooting, repairing, and debugging complex software and networked systems. You will engage with customers through phone and email, showcasing your extensive technical expertise in products, SQL, networking, and server management, while delivering outstanding customer service.

Daily tasks will involve creating, resolving, and managing tickets, while coordinating with other teams as necessary. Accurate record-keeping in Salesforce and timely responses to customers are essential for success in this role. You will also communicate significant issues to management regarding personnel, performance, customer perceptions, and project statuses, collaborating with colleagues to ensure a high standard of service. This position reports to the Manager of Customer Support and operates on a weekend overnight schedule from Friday-Sunday, 8 pm-8 am Central US Time, with a compensation differential for this shift.

Please note: The initial three months of onboarding will be conducted during daytime hours, Monday-Friday, 8 am - 5 pm CT.

Due to specific customer contract requirements, candidates must be U.S. citizens. Further, as this role supports the RelativityOne Government product, you will be required to obtain a Public Trust clearance, which involves background screening, including criminal history, drug use, financial records, and character assessments. Failure to obtain this clearance may result in termination of employment.

Job Description and Requirements

Your Role in Action: Technical Skills/Responsibilities

• Utilize SQL applications and tools to execute basic SQL queries.

• Address customer inquiries, issues, and requests on a daily basis.

• Develop comprehensive knowledge of company products and services, actively sharing this expertise with customers.

• Collaborate with senior team members to troubleshoot and resolve customer incidents.

• Possess or acquire the skills necessary to competently fulfill the Technical Support Specialist duties.

Policy and Procedure Skills

• Adhere to established procedures for creating, categorizing, updating, escalating, and resolving tickets, ensuring meticulous attention to detail.

• Regularly check assigned open tickets, communicate with customers, and update ticket statuses promptly.

• Provide responsive customer support during normal shift hours and on-call as needed.

• Fulfill all daily tasks and projects efficiently.

• Diligently track daily working hours.

Expectations of the Role

• Deliver stellar customer service through designated communication methods.

• Be flexible to work a 12-hour shift from Friday to Sunday, 8 pm-8 am CST, including a 1-hour meal break, along with on-call obligations as designated by management.

• Complete an 8/9-hour shift Monday to Friday, 8 am-5 pm CST with meal breaks during the initial onboarding phase.

• Exhibit the initiative to enhance skills, such as using SQL applications to perform basic queries.

• Meet established goals for customer support metrics.

• Consistently demonstrate alignment with core company values.

Your Skills

• Proven customer support experience.

• Customer-focused with a deep understanding of customer expectations.

• Experience as a primary contact or lead for customer support via phone and email.

• Proficient in troubleshooting complex technical issues.

• Familiarity with SQL and Windows platforms.

• Willingness to travel up to 10% of the time.

Relativity is committed to maintaining competitive, fair, and equitable compensation practices.

This position offers a competitive base salary, potential annual performance bonuses, and long-term incentives. The expected salary range is between $54,000 and $80,000. The final offered salary will depend on several factors, including experience, skills, qualifications, and internal pay equity. Note that hiring at the top end of the range is atypical to allow for future meaningful salary growth within this position.