17 Customer Service & Helpdesk jobs in Columbus
National Account Service Coordinator
Posted today
Job Viewed
Job Description
Description:
Kanawha Scales & Systems , a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy – take care of our customers and take care of our people.
We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.
Description
Kanawha Scales & Systems, LLC, a world leader in the weighing and automation industry, is looking for someone like you to join their team as a Regiona l Accounts Service Coordinator . In this role, you would be responsible for duties and responsibilities in our National Accounts group.
Duties and Responsibilities:
- Field all service-related phone calls and efficiently schedule technicians to complete all required service work, tasks, and preventative maintenance contracts, in a fast-paced environment.
- Provide our customers with daily updates of all open service requests in a friendly and pleasant manner
- Notify customers in advance to maintain our service schedules
- Document all service performed and any service-related notes on all jobs daily so that accounting can accurately and promptly invoice customers when work is complete.
- Pulling and posting of parts to jobs daily to maintain accurate inventory.
- Monitoring service partner parts kits to ensure they have needed parts on hand during service calls
- Clear and effective communication with National Accounts team to make sure all aspects of service and customer needs are being met.
Qualifications & Education Requirements:
- High School Diploma (or equivalent)
- Proven initiative and a positive attitude
- Organized
- Team-player
- Able to multi-task
- Highly dependable
- Required to work overtime, when necessary
- Knowledge and proficiency in basic computers/software skills
- Pass drug test
- Submit to a background check
Preferred Skills:
- Effective multitasker
- Strong organizational skills
- Service-related background
Position Type and Expected Hours of Work
This is a full-time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.
While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls. The employee is occasionally required to balance, stoop, kneel, crouch, reach with hands and arms, walk; lift push or pull objects up to 50 pounds. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.
What we offer:
We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off.
- Cigna Health Insurance (Kaiser in CA)
- FSA & HSA healthcare employer contribution
- Critical Illness, Accidental, and Hospital Indemnity Plans
- Dental and Vision Plans
- Company paid STD & LTD Disability Insurance
- Educational and Tuition Reimbursement
- Maternity (12-wks) and Paternity leave
- Employee Assistance Program
- Basic & Voluntary Life AD&D
- 4% 401K Employer Match, with 6% of your Contribution
- Company Paid Time Off (PTO)
- Company provided PPE
- Discounts on products and services
- Opportunities to network and connect
American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.
Our Commitment to Inclusion & Belonging:
At American Equipment Holdings, we are dedicated to engaging with the widest possible range of talent. We believe that diverse perspectives drive innovation and engagement, enabling us to attract creative individuals and develop exceptional products, services, and solutions. We encourage all qualified candidates to apply. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Proof of right to lawfully work in the United States required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements:
Compensation details: 22-24 Yearly Salary
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Area Customer Experience Specialist - Groveport
Posted today
Job Viewed
Job Description
As an Area Customer Experience Specialist (ACES), you will provide a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. Providing multi-branch support helps you to gain additional Customer Experience, Specialist, Customer Service, Experience, Banking, Retail, Hunting
Client Services Coordinator
Posted today
Job Viewed
Job Description
Client Services Coordinator Job ID Posted 28-Jul-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Columbus - Ohio - United States of America - - About the Role: - - A Client Service, Coordinator, Marketing, Property Management, Business Services, Client
Service Desk Analyst
Posted today
Job Viewed
Job Description
Service Desk Analyst
Req number:
R6314
Employment type:
Full time
Worksite flexibility:
Remote
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.
Job Description
We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote .
What You’ll Do
-
Provide General IT end-user support
-
Utilize excellent customer service skills and exceed customers’ expectations
-
Interact via telephone, e-mail, chat one on one with customers to identify and diagnose technical issues and problems
-
Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other “how-to” questions
-
Properly escalate unresolved issues to the next level of support with strong supporting documentation
-
Following documented processes to resolve customer issues
-
Ensure proper recording, categorization, documentation, and closure of all tickets
-
Analyze the impact and urgency of customer’s issues and prioritize appropriately
-
Recommend procedure modifications or improvements
-
Drive positive results in Customer Experience through timely responses and professional interaction
-
Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and monthly team metrics
-
Preserve and grow your knowledge of Service Desk procedures, products, and services
-
May perform other job duties as directed by Team Lead or Service Delivery Leader
What You’ll Need
Required:
-
6-12 months’ experience in a Service Desk role and/or technical support role
-
6-12 months of customer service experience in a professional industry
-
High School Diploma or GED
-
Strong troubleshooting and documentation skills
-
Excellent customer service skills
-
Strong attention to detail and strong communication skills (both written and oral)
-
Excellent work ethic
-
Problem-solving skills
-
Solution driven
-
Ability to work weekdays 7:00am to 3:30pm CST
Preferred:
- Associate degree preferred in related field
Physical Demands
-
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
-
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
-
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
The pay range for this position is $4,000 - 37,440 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
#LI-AE1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Bilingual Service Desk Analyst (German/English)
Posted 1 day ago
Job Viewed
Job Description
Bilingual Service Desk Analyst (German/English)
Req number:
R6223
Employment type:
Full time
Worksite flexibility:
Remote
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As a Bilingual Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.
Job Description
We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and German speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote and 2:00am - 10:00am EST .
What You'll Do
-
Provide generalIT end-user support
-
Utilize excellentcustomer serviceskills and exceed customers' expectations
-
Interact via telephone, e-mail, chat and one on one with customers to identify anddiagnosetechnical issues and problems
-
Provide first level support including but not limited to: resetting passwords,troubleshooting hardwareremotely (Laptops, iPads, Desktops, Printers, etc.),troubleshootingsoftware (proprietary software and other applications utilized by the client), and other "how-to" questions
-
Properly escalate unresolved issues to the next level of support with strong supporting documentation
-
Following documented processes to resolve customer issues
-
Ensure proper recording, categorization, documentation, and closure of all tickets
-
Analyze the impact and urgency of customer's issues and prioritize appropriately
-
Recommend procedure modifications or improvements
-
Drive positive results in Customer Experience through timely responses and professional interaction
-
Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
-
Preserve and grow your knowledge of Service Desk procedures, products, and services
-
May perform other job duties as directed by Team Lead or Service Delivery Leader
What You'll Need
Required:
-
6-12 months' experience in a Service Desk role and/ortechnical supportrole
-
6-12 months ofcustomer serviceexperience in a professional industry
-
High School Diploma or GED
-
Strongtroubleshootingand documentation skills
-
Excellentcustomer serviceskills
-
Strong attention to detail and strong communication skills (both written and oral)
-
Excellent work ethic
-
Problem-solving skills
-
Solution driven
-
Ability to work weekdays from 2:00am - 10:00am EST Monday - Friday
-
Bilingual in English and German languages (both written and oral)
Preferred:
- Associate degree preferred in related field
Physical Demands
-
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
-
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
-
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
The pay range for this position is $18.00 per hour (USD) plus a language bonus. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law?
#AE-LI1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Bilingual (German/English) Service Desk Analyst
Posted 1 day ago
Job Viewed
Job Description
Bilingual (German/English) Service Desk Analyst
Req number:
R6133
Employment type:
Part time
Worksite flexibility:
Remote
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
As a Bilingual (German/English) Service Desk Agent, you will be responsible for providing end user support to our clients utilizing excellent customer service skills. This is a part-time position (20 hours per week).
Job Description
We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and German speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be part-time and remote. Core business hours are 6am-10am EST Monday - Friday.
What You'll Do
-
Provide generalIT end-user support
-
Utilize excellentcustomer serviceskills and exceed customers' expectations
-
Interact via telephone, e-mail, chat and one on one with customers to identify anddiagnosetechnical issues and problems
-
Provide first level support including but not limited to: resetting passwords,troubleshooting hardwareremotely (Laptops, iPads, Desktops, Printers, etc.),troubleshootingsoftware (proprietary software and other applications utilized by the client), and other "how-to" questions
-
Properly escalate unresolved issues to the next level of support with strong supporting documentation
-
Following documented processes to resolve customer issues
-
Ensure proper recording, categorization, documentation, and closure of all tickets
-
Analyze the impact and urgency of customer's issues and prioritize appropriately
-
Recommend procedure modifications or improvements
-
Drive positive results in Customer Experience through timely responses and professional interaction
-
Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics
-
Preserve and grow your knowledge of Service Desk procedures, products, and services
-
May perform other job duties as directed by Team Lead or Service Delivery Leader
What You'll Need
Required:
-
6-12 months' experience in a Service Desk role and/ortechnical supportrole
-
6-12 months ofcustomer serviceexperience in a professional industry
-
High School Diploma or GED
-
Strongtroubleshootingand documentation skills
-
Excellentcustomer serviceskills
-
Strong attention to detail and strong communication skills (both written and oral)
-
Excellent work ethic
-
Problem-solving skills
-
Solution driven
-
Ability to work weekdays from 6:00am - 10:00am EST Monday - Friday
-
Bilingual in English and German languages (both written and oral)
Preferred:
- Associate degree preferred in related field
Physical Demands
-
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
-
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
-
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
The pay range for this position is $18.00 per hour (USD) plus a language bonus. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law?
#AE-LI1
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
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