7 Customer Service & Helpdesk jobs in Columbus

Kanawha Scales & Systems , a division of American Equipment Holdings, is one of the leading Industrial Weighing solutions providers in the United States. Over the years, our ability to grow and set ourselves apart from the competition is the result of a tried-and-true philosophy – take care of our customers and take care of our people.

We also believe that our people matter, which is why we are committed to providing our team members with competitive wages, attractive benefit offerings, and abundant training offerings. As one of the fastest growing companies in our industry, new opportunities are regularly available that enable our team members to develop, grow, and pursue their career passions.

Description

Kanawha Scales & Systems, LLC, a world leader in the weighing and automation industry, is looking for someone like you to join their team as a Regiona l Accounts Service Coordinator . In this role, you would be responsible for duties and responsibilities in our National Accounts group.

Duties and Responsibilities:

• Field all service-related phone calls and efficiently schedule technicians to complete all required service work, tasks, and preventative maintenance contracts, in a fast-paced environment.
• Provide our customers with daily updates of all open service requests in a friendly and pleasant manner
• Notify customers in advance to maintain our service schedules
• Document all service performed and any service-related notes on all jobs daily so that accounting can accurately and promptly invoice customers when work is complete.
• Pulling and posting of parts to jobs daily to maintain accurate inventory.
• Monitoring service partner parts kits to ensure they have needed parts on hand during service calls
• Clear and effective communication with National Accounts team to make sure all aspects of service and customer needs are being met.

Qualifications & Education Requirements:

• High School Diploma (or equivalent)
• Proven initiative and a positive attitude
• Organized
• Team-player
• Able to multi-task
• Highly dependable
• Required to work overtime, when necessary
• Knowledge and proficiency in basic computers/software skills
• Pass drug test
• Submit to a background check

Preferred Skills:

• Effective multitasker
• Strong organizational skills
• Service-related background

Position Type and Expected Hours of Work

This is a full-time position; typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m.

While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls. The employee is occasionally required to balance, stoop, kneel, crouch, reach with hands and arms, walk; lift push or pull objects up to 50 pounds. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

What we offer:

We offer competitive compensation and benefits package, including health insurance, retirement plans, and paid time off.

• Cigna Health Insurance (Kaiser in CA)
• FSA & HSA healthcare employer contribution
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental and Vision Plans
• Company paid STD & LTD Disability Insurance
• Educational and Tuition Reimbursement
• Maternity (12-wks) and Paternity leave
• Employee Assistance Program
• Basic & Voluntary Life AD&D
• 4% 401K Employer Match, with 6% of your Contribution
• Company Paid Time Off (PTO)
• Company provided PPE
• Discounts on products and services
• Opportunities to network and connect

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

Our Commitment to Inclusion & Belonging:

At American Equipment Holdings, we are dedicated to engaging with the widest possible range of talent. We believe that diverse perspectives drive innovation and engagement, enabling us to attract creative individuals and develop exceptional products, services, and solutions. We encourage all qualified candidates to apply. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Proof of right to lawfully work in the United States required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation details: 22-24 Yearly Salary

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