57,710 Customer Service Supervisor jobs in the United States

Join our team and live the Ollie-tude! : ( Ollie's Core Values)

• • BE A TEAM PLAYER - Associates are expected to be supportive and work together.
  • BE CARING - How do I treat others with courtesy, dignity, and respect?
  • BE VALUE OBSESSED - Live the "good stuff cheap" mindset.
  • BE COMMITTED - Operate with grit, passion, tenacity, and action.
  • BE GROWING - How do we get better every day?
  • BE REAL - Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie's Associate Benefits:

• • Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
  • 401K, generous company match with immediate vesting.
  • Strong career growth & talent development culture.
  • 20% associate discount on all Ollie's purchases.
  • Vast array of voluntary benefits.

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience.

Primary Responsibilities:

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
• Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
• Ensure that all product at the front end is merchandised per the visual merchandise standards.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.
• Ensure that front end operations, store standards, and company programs meet all operational expectations.
• Assist with developing, evaluating, and supervising front end Associates.
• Complete any additional responsibilities and/or duties as assigned.

Qualifications:

• Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Must have a positive attitude and the ability to interact well with others.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.

Customer Service Supervisor - Kennesaw, GA
The opportunity:
The Customer Service Supervisor (CSS) serves as the face of WestRock to customers as a critical liaison between the customer, sales, and production operations teams. The CSS simultaneously provides support to the Customer Service Manager by coaching and guiding Customer Service Representatives aligned to a business unit or area, participating in strategic initiatives for the plant and company, and partnering with internal partners and customers to achieve optimal customer satisfaction.
How you will impact Smurfit Westrock:
Business Excellence
* Oversee the tactical execution of tasks by the Customer Service Representatives and ensure alignment with the planning and shipping department
* Participate in daily cross-functional production meetings to keep apprised of production issues and impacts to customer service and plant-level and corporate initiatives
* Partner with production, shipping, maintenance, quality, safety, and scheduling teams to review product backlog and production performance and identify opportunities to optimize functional efficiencies
* Review plant shipment log to understand production, shipments, and machine status data to proactively communicate status to customers and Customer Sales Representatives and provide revised product ETAs as necessary
* Review customer specifications and new items in the order processing system to ensure all elements are captured and supporting documentation is included for efficient processing and production
* Activate pricing and review items within the order entry system (Kiwi ESP) to enable Customer Service Representatives to meet customer needs
* Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary
* Escalate customer issues as necessary and align with Area Customer Service Manager on actions to resolve issues
* Participate in projects supporting plant or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations
* Ensure customer satisfaction through efficient scheduling
People and Culture
* Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs
* Communicate daily with Customer Service Representatives to ensure that they are apprised of all information impacting production and their customers (e.g. logistics or production delays) and contact customers accordingly
* Communicate all information relating to special projects with customer service team and cross functional partners (including production team, shipping department, Quality and Safety Managers, etc.) to ensure all stakeholders are aware of production and customer impacts and changes, to ensure that business runs smoothly
* Communicate larger expenditures to leadership (e.g. production equipment to support customer orders) to ensure visibility and alignment
* Coach and guide Customer Service Representatives to effectively resolve customer issues
* Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance
* Onboard and train Customer Service Representatives on how to capture orders and build estimates in the order entry system
* Gather feedback and insights from Customer Service Representatives and share broadly across the team and with stakeholders (e.g. specialized reports, technology short cuts)
* Complete performance assessments of Customer Service Representatives based on their performance related to key initiatives and goals including supporting documentation, opportunities for improvement, and input for performance appraisals for review and validation by Customer Service
Manager Critical Skills / Capabilities:
* Customer-Oriented: Proactively assesses and effectively resolves customer issues quickly; proactively communicates with customers to ensure alignment and satisfaction; ensures that quality improvements meet the needs and expectations of a diverse customer base; consistently operates with customers' best interests in mind
* Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively
* Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively
* Coaching: Demonstrates basic understanding of the individual and organizational benefits of career development; provides feedback to direct reports and/or peers on job skills and personal behavior; identifies employeesu2019 areas of strengths and developmental needs
Technical Skills:
* Required: Moderate computer skills (e.g. Microsoft Office)
* Preferred: Order entry system (e.g. AS/400, Kiwi ESP)
* Preferred: Purchasing system (PCS)
Work Environment:
* Constantly works indoors, in an environment that is climate controlled
* The role is mostly sedentary, which entails sitting or being stationary most of the time and walking/standing or being mobile occasionally
* Noisy work environment; maintain strict adherence to safety rules and regulations
Experience:
* Required: 3 to 5 years of customer service-related work experience
* Preferred: 3 to 5 years of manufacturing industry experience
* Preferred: 3 to 5 years in the corrugated industry Education:
* Required: High School Diploma or G.E.D.
* Preferred: associate or bacheloru2019s degree
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

3630 Swiftwater Park Drive, Suwanee, Georgia 30024
_TruGreen_ _accepts applications on an ongoing basis._
**Job Description**
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
**Position Overview**
Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives.
**Responsibilities**
+ Monitor activities of associates as needed to ensure maximum efficiency of the team.
+ Ensures that all policies and procedures are adhered to and call standards are met.
+ Handles and resolves escalated customer complaints and issues
+ Ensure adherence to work schedule.
+ Provides coaching and call support to associates.
+ Evaluates staff performance administers disciplinary actions consistent with company policy.
+ Interviews and hires customer service associates.
+ May travel on business for meetings or events as needed.
**Education and Experience Requirements**
+ Associate's degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience.
+ 1-2 years of supervisory or management experience required.
**Knowledge, Skills, and Abilities**
+ Knowledge of customer service practices and processes
+ Supervisory management and leadership skills, including coaching and performance management
+ Organizational and process management and leadership skills
+ Written and verbal communication skills, including delivering presentations
+ Business process analysis skills
+ Attention to detail and analytical skills
+ Ability to operate independently and collaboratively within a team
+ Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
**Physical Demands & Working Conditions**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Regularly required to:**
+ Sit, stand, and walk
+ Use hands and arms to handle, feel or reach
+ Speak and hear
+ Use close vision abilities
**Occasionally required to:**
+ Lift or move up to 25 lbs
+ Stoop, kneel, crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
**Noise level**
+ Low to moderate
**Adverse Conditions**
+ Minimal
Ability to speak, read and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
_TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace._
**Pay Ranges**
$43,528.00 - $72,546.00
This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.
To view our disclaimer,

**Customer Service Supervisor - Aurora, IL**
**Why This Role Stands Out:**
+ Salary Range $75K-$5K/year
+ Quarterly bonuses up to 3%
+ Bi-weekly pay
+ PTO + paid holidays
+ Medical, dental, vision, life, and disability insurance
+ Wellness program + employee assistance
+ 401(k) with 3% match
+ Affordable health coverage for individuals and families
**About the Role:**
Our client, a U.S. flooring manufacturer, is looking for a Customer Service Supervisor to lead a high-performing team in Aurora, IL. You'll manage daily operations, support escalated customer interactions, and help drive service excellence across the board.
**Schedule:**
+ Monday-Friday, 7:00 AM-5:00 PM
+ Hybrid: 3 days on-site, 2 days remote
**What You'll Do:**
+ Lead and support the customer service team
+ Handle escalated calls and inquiries
+ Provide product information and process claims
+ Oversee order management and ensure customer satisfaction
+ Collaborate across departments to resolve issues
**What You'll Bring:**
+ High school diploma or equivalent (Associate or Bachelor's degree a plus)
+ 2+ years in customer service, including 1+ year in a supervisory role
+ Strong communication and leadership skills
+ Proficiency in CRM systems and Microsoft Office
+ Ability to coach, motivate, and problem-solve in a fast-paced setting
**Next Steps:**
+ Phone screen with Adecco recruiter
+ On-site interview with hiring manager
+ Offer, background check, and drug screening
If this sounds like the right fit for you, Apply today!
**Pay Details:** 75,000.00 to 85,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Customer Service Supervisor
Customer Service Supervisor
Transdev in Oakland, CA is hiring a Customer Service Supervisor. The Customer Service Supervisor assists passengers with situations including, but not limited to, directions, information and mobility devices. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer
Non-CBA Position:
* Competitive compensation package of minimum $30.00 (62,400.00) - Maximum $32.24 (64,480.00)
Benefits include:
* Vacation: minimum of two (2) weeks
* Sick days: 8 days
* Holidays: 12 days; 8 standard and 4 floating
* Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the Oakland East Bay Policy.
Key Responsibilities:
* Assure quality of operations including leading CSR staff, training, monitoring, and observing customer
phone calls and coaching to resolve customer service issues and compliance with policies and procedures
* Resolve escalated customer related concerns & document
* Develop and revise customer service manuals and procedures
* Primary point of contact for maintaining No Shows policy
* Professionally and actively documents issues.
* Resolves customer inquiries relating to transportation; communicates resolution to customers.
* Review daily paperwork to verify accuracy.
* Other duties as required.
Qualifications:
* High school education, GED or equivalent
* Minimum of 2 years of call center supervisor experience, preferably in the transportation industry
* Excellent written and oral communication skills
* Computer literate with the capacity to learn new software
* Must be able to work shifts or flexible work schedules as needed.
* Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
-Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
-Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
-Push and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
-Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
-Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
-Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 5782
Pay Group: YR8
Cost Center: 5840
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

**Position Purpose:**
Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals. Responsible for coordinating customer service with other departments.
**Primary Responsibilities:**
+ Identify customer needs and satisfy them profitably.
+ Maintain existing customer base through effective customer service skills.
+ Responsible for overall order entry process - review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
+ Insure follow through with customer requests by customer service.
+ Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews.
+ Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.
**Education:**
+ High School Diploma or GED
**Experience:**
+ Two (2) year experience in a customer service related position preferred or call center experience
**Skills:**
+ Good communication skills
+ Proved ability to communicate effectively to satisfy the customers' needs.
+ Experience managing individuals, motivating, training and disciplining a staff.
+ Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus.
+ Bilingual English/Spanish a plus
+ Ability to handle multiple tasks.
+ Strong organizational skills and ability to handle crisis situations effectively
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

_We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow._
At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.
**Essential Duties:**
+ Coach and provide career development to the team
+ Correct non-compliant behavior and impose disciplinary action as required
+ Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
+ Manage the operational activities of the department in accordance with established policies and procedures
+ Manage a staff of team members with varied duties
+ Administrative duties, including daily/weekly/monthly reports
+ Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
+ Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
+ Drive motorized equipment
+ Provide support when employee absence affects the operation
**Job Qualifications & Competencies:**
+ Excellent organizational skills and ability to multi-task
+ Ability to work independently, set and meet own deadlines
+ Ability to work well with all levels of management and support staff
+ Able to defuse conflicts among team members
+ Familiarity with Microsoft Office Suite
+ Prior experience with internal controls processes for accountable items
+ Ability to work a flexible schedule
**Preferred Qualifications:**
+ Previous airline management experience
+ Current Piedmont employee with a minimum six months of service
+ Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
+ Extensive knowledge of QIK
+ Bachelor's Degree in Aviation, Business, or related field
**Work Environment:**
+ Use of computers and other office equipment
+ Airport ramp environment, subject to varied weather conditions and elevated noise levels
+ All shifts including weekends, nights, holidays and/or irregular shifts
**Physical Requirements:**
+ Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
+ Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools
+ Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
_Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age._
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
**Starting Rate:**
$18.50/Hourly
_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._ __
_I_ _n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria._
Job Application Deadline:
October 13, 2025
**Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.**
Our team is a diverse group of people, all with a passion for aviation. We strive for excellence, and recognize that everyone - no matter which job title they hold - is responsible for our success. We celebrate our accomplishments together and learn from our mistakes. We hold each other accountable. We work as a team. We care for each other. We are Piedmont.
If you need a reasonable accommodation for any part of the application process, please email us at

Customer Service Supervisor
Requisition ID: 11735
Location:
Atlanta, GA, US, 30328
Department: Customer Service
Travel: Up to 25%
**If you are a GPI employee, please click the Employee Login before applying. ( Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.**
**With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.**
**If this sounds like something you would like to be a part of, we'd love to hear from you.**
**A World of Difference. Made Possible.**
The Customer Service Supervisor for the Americas Beverage Division is directly responsible for leading a team responsible for the tactical and strategic processes required to service our internal and external customers.
This team will consist of three or more customer advocates assigned to a specific customer base and will function as a lead contact for those customers.
The Supervisor will ensure integrity and sustainability through excellent data management within SAP, process monitoring, and training practices.
Supervisors will continuously align the process with the Americas Operations, Sales, and the Sales and Operations Support Services group as they manage the overall order fulfillment and inventory management processes to exceed customer expectations and align with GPI business, financial and operational objectives.
**Job Functions** _include but are not limited to the following._
+ This position will facilitate close interaction and alignment across multiple functional areas, including manufacturing, logistics, sales, operations, planning, credit, data management, and customers (internal and external)
+ Serves as the escalation contact for customer issues.
+ Train and develop the customer advocates.
+ Providing new hire orientation training for all potential customer advocates
+ Providing feedback on and tracking the performance of customer-related tasks by the customer advocates.
+ Responsible for regular 1:1s, personal development objectives, and evaluation of team through GPI performance management process.
+ Providing specific training on the use of Microsoft Office, SAP, and order management techniques.
+ Providing coaching and training on relationship management skills and communication behaviors.
+ Monitor and manage the work schedules of the customer advocates. Establish and document customer account assignments and include back-up coverage.
+ Ensure timely communication with internal/ external customer base. Help/ guide team to invest in relationships with our customers.
+ Ensure compliance with all Company policies, procedures, and processes.
+ Achieve all goals associated with cash flow for GPI.
+ Develop strong relationships with the customer base of the local team through involvement in projects and meetings with customers and Sales or Operations.
+ Prepares reports summarizing the assigned customer service team's performance.
+ Identifies opportunities to update or improve customer service procedures and makes as needed.
+ Other duties as assigned.
**Education / Knowledge**
+ Bachelor's degree preferred or equivalent work experience in related field.
+ Experience and/or certification in Lean Six Sigma, 5S, Kaizen and value stream mapping preferred.
+ Experience working with SAP, QlikCloud
+ Advanced Excel experience
+ Experience leading a team.
**Schedule Demands**
After training the general work schedule is Hybrid, Tuesday, Wednesday, and Thursday in the Atlanta office, with Monday & Friday as a remote option.
Point of escalation for afterhours/weekend issues.
Occasional overnight travel to include flying, driving, riding or by rail.
**Pay Range:** **$78,750.00** - **$105,000.00**
**Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.Click here to view the Poster, EEO is the Law. ( Major Market:** Atlanta

Description
We are looking for a motivated Customer Service Supervisor to lead a dynamic team. This role offers an exciting opportunity to oversee customer service operations while ensuring exceptional service quality and efficiency. You will play a pivotal role in managing workflows, resolving inquiries, and driving process improvements. This position offers a competitive salary between $70,000 and $80,000. The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts.
Responsibilities:
- Oversee daily workflow and ensure customer service operations are running smoothly.
- Approve expedited shipping for replacements and warranty claims as necessary.
- Process order cancellations and warranty replacement orders using internal systems.
- Address and resolve representative inquiries to support issue resolution.
- Review and release orders placed on hold to maintain efficient processing.
- Create and process accounting-related documents for wholesale, dropship, and marketplace accounts.
- Identify and correct errors in orders, including line, header, and address discrepancies.
- Monitor queues and track inbound call volumes to optimize team responsiveness.
- Approve partial refunds and ensure proper documentation is maintained.
Requirements - At least 3 years of experience in a supervisory role within customer service or client services.
- Strong written and verbal communication skills.
- Proficiency in computer systems and Microsoft Office Suite.
- Exceptional analytical skills to identify and resolve operational challenges.
- Proven ability to manage and lead a team effectively.
- Familiarity with customer service platforms such as Zendesk is preferred.
- Ability to multitask and adapt to a fast-paced work environment.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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