584 Customer Service jobs in Worcester

Location: 290 Belmont St, Worcester, Massachusetts 01604 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment.

This position offers on-the-job education.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About the job Customer Service Representative

Customer Service Representative
Shift: Full-Time, Monday Friday, 9:00 AM 5:00 PM
Pay Rate: $22-$23/hr

We are seeking a highly organized and detail-oriented Customer Service Representative (Transportation & Inventory) to join our fast-paced team. As a Customer Service Representative , you will play a key role in coordinating inventory, managing transportation schedules, and providing exceptional customer support. This position requires strong multitasking skills, the ability to thrive in a dynamic environment, and the confidence to work closely with a team of dedicated professionals.

Responsibilities include but are not limited to:

• Answer incoming calls and provide prompt, professional assistance to customers and team members.
• Coordinate and manage inventory levels , ensuring accurate tracking and availability.
• Schedule and oversee truck transportation , ensuring on-time deliveries and pickups.
• Maintain and update records in inventory management systems to ensure accuracy and compliance.
• Communicate with internal teams and vendors to resolve issues and coordinate schedules.
• Perform regular inventory counts and identify discrepancies for resolution.
• Multitask effectively to manage phone calls, inventory coordination, and scheduling tasks.
• Collaborate with a team of 12 women in a fast-paced environment to meet daily goals.
• Provide exceptional customer service by addressing inquiries, concerns, and issues with professionalism.
• Support other administrative tasks as needed to ensure seamless daily operations.

• High school diploma or GED required; additional education or certifications are a plus.
• Previous experience in transportation scheduling and inventory management is required.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills for interacting with customers and team members.
• Proficiency in Microsoft Office (Excel, Word, and Outlook) and familiarity with inventory management systems.
• Ability to work collaboratively with a team and build strong relationships.
• Strong problem-solving skills and attention to detail to ensure accuracy in tasks.
• Comfortable working in a dynamic environment with frequent interruptions.
• Ability to multitask effectively and prioritize responsibilities.

About the job Customer Service Representative

We are seeking a friendly and efficient Customer Service and Dispatching Representative to join our team. In this fast-paced environment, you will be responsible for providing excellent customer service while also coordinating and dispatching our service team.

Responsibilities include:

• Answering incoming customer calls and emails, addressing inquiries, and resolving issues.
• Providing information about our products and services.
• Processing orders and requests accurately.
• Scheduling and dispatching service technicians or teams to customer locations.
• Maintaining clear and accurate records of customer interactions and dispatching activities.
• Coordinating with service teams to ensure timely and efficient service delivery.
• Following up with customers to ensure satisfaction.
• Handling customer complaints and escalating issues as needed.
• Performing general administrative tasks as required.

• Previous customer service experience, preferably in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Good problem-solving skills.
• Proficiency in basic computer applications.
• Ability to learn and use dispatching software.
• Strong attention to detail and accuracy.
• Reliable and punctual.

• 8:00 AM - 4:30 PM

• $20 - $22 per hour (depending on experience)

Customer Service Representative

United States

Why Hologic:

Hologic empowers people to live healthier lives everywhere, every day. We are the leading Innovator in women's health, helping healthcare professionals around the world diagnose and treat their patients with precision, certainty and confidence.

The Customer Service Representative will serve customers by providing order confirmation, product and pricing information along with providing resolution in the event a credit, rebill or return is required. Additional support will be provided to the sales organization by providing valuable Customer information; enabling them to best serve their Customers. Continuous improvement is a crucial element to enhancing the Customer experience. You will partner with neighboring internal teams to challenge the status quo and develop new growth opportunities.

Come join our growing business! We are looking for an enthusiastic, eager candidate who will provide unprecedented support to our external Customers along with our Surgical Sales team.

What to expect:

• Enter fax, phone, and email orders for the Surgical division into Oracle Order Management

• Respond to customer inquiries via phone, fax and email including edits to existing orders, proof of delivery, order status, sales contact, invoice information, etc.

• Maintains customer records by updating

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more!

Summary:
Under the direction of the Customer Service Manager, the Customer Service Representative will be responding to customer inquiries regarding company products and services, processing customer phone orders, checking availability of stock and shipping dates, quoting prices, filling order to customer specifications and processing sales data via computer, assisting the outside sales team by preparing price quotes and sourcing products.

Responsibilities of the Customer Service Representative include, but are not limited to:

• Process customer orders by quoting product prices, delivery specifications, and by offering substitute products where appropriate.
• Assisting Outside Sales Personal as they establish new business along with maintaining and growing current customer base.
• Able to identify transaction that are a priority for Outside Sales Reps and/or customers.
• Manage a defined customer base while working to establish & maintain strong customer relationships.
• Willing to assist other team members to ensure all customer's needs are met in a timely manner.
• Assist management in customer reporting to ensure quality service is being provided while recognizing changes in customer purchasing behavior.

• Knowledge of the industrial supply industry, CNC metalworking, abrasives, B&PT, and / or safety is a plus.
• Passion for accuracy and customer service is a requirement.

Mosquito Squad is passionate about helping protect families nationwide from the dangers and irritations of pest.

Responsibilities:

• Makes outbound calls to current customers and schedules their yearly maintenances.
• Takes inbound calls
• Makes every effort to compress call scheduling effectively maximizing productivity and revenue.
• Notifies clients ahead of time if the Technician is not going to arrive at their home within the scheduled time window.
• Re-schedules appointment times at client's convenience as necessary.
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians.
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, including the 10-28 dispatching system, to ensure the "Right" Technician is sent to the "Right" appointment. The Dispatcher must be familiar with the technical competencies of each Technician and understand how to best maximize service and revenues for each call.
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time.
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.
• Notifies the Operations Manager if a Technician is not performing at maximum acceptable performance standards.
• Enters equipment type and age information for systems into SuccessWare to keep accurate client location data and for generating future sales leads on older equipment.

• High School Diploma or equivalent required.
• Above average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Required: 1. Three years of related experience, this requirement is waived if candidate has an associate's or bachelor's degree. 2. Requires the ability to use specialized applications software and computer systems. 3. Necessitates individuals who are multifunctional and able to work under stressful situations. 4. Exemplifies professional behavior and excellent communication.

At Rodenhiser Home Services, we've built a 90-year legacy on one powerful promise:
Nice People. Great Service.
And that experience begins the moment the phone rings.

The Big Task
We're looking for a Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone's day - this is your next great role.

Key Sub Tasks

• Convert incoming client requests into booked service appointments.
• Respond to client requests via phone, text and email, resolving issues and promoting the brand.
• Collaborate with field and office teams to create seamless service experiences.
• Participate in training to boost booked calls.
• Maintain and update client database with complete and accurate information.
• Make outbound calls.
• Be available for On-Call duties.

• Highly motivated - friendly, composed, and confident on the phone.
• Detail-oriented, organized, and able to handle multiple priorities.
• A problem solver with analytical skills.
• A great communicator with strong verbal and written communication skills.
• IT competent: proficient with computer and phone systems.
• High school education or equivalent.
• Two years' proven track record in customer service, preferred.

• A career with purpose and growth in a respected, family-owned business.
• A supportive team that takes pride in helping clients and each other.
• Leadership that values your voice, your time, and your future.
• A culture where Nice People deliver Great Service - and it starts with you.