67,701 Customer Service jobs in the United States

As a Customer Service Representative (CSR) at LPL Financial, you will be the first point of contact for advisors and clients, delivering exceptional service through phone, email, and online channels. This role is remote, requiring strong communication skills, attention to detail, and the ability to thrive in a fast-paced financial services environment.

• Respond to inbound advisor and client inquiries regarding accounts, transactions, and services.
• Process account maintenance tasks such as new account setup, transfers, distributions, and updates.
• Educate clients and advisors on digital tools, platforms, and self-service options (e.g., eSignature, online portals, paperless statements).
• Research and resolve service requests by navigating multiple systems and collaborating with internal departments.
• Proactively reach out to advisors regarding time-sensitive tasks, compliance requirements, or account changes.
• Maintain accurate client/advisor records and ensure compliance with industry regulations.
• Identify opportunities to improve processes and enhance client and advisor experiences.

About Us:

About us
Serta Simmons Bedding (SSB) is one of the leading global sleep companies. With a 150-year heritage in delivering industry-leading sleep solutions and a mission to help people sleep better so they can live healthier lives, the company is headquartered in Doraville, GA, and owns top brands such as Serta®, which has five other independent licensees.

Career
We're more than just a mattress company, we're a sleep company that is passionate about helping people live better. Interested in joining our team? Take a look at what sets us apart nd how you can help make an impact.

Job Summary:

As a Customer Service Representative, you will be the primary point of contact for our customers, handling inquiries and resolving issues through various channels including phone, email, and chat. This role requires excellent communication skills, a strong ability to solve problems, and a commitment to providing a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information.
• Resolve customer complaints and issues professionally and efficiently.
• Process orders, returns, and exchanges according to company policies.
• Document and update customer records after each interaction.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Collaborate with team members and other departments to improve customer service processes.

• Maintain expert knowledge of the company's products, services, and operating procedures.

Qualifications & Skills:

• Proven experience as a Customer Service Representative or in a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with CRM systems and other customer service software.
• Ability to multitask, prioritize, and manage time effectively.
• A positive, empathetic, and professional attitude.
• High school diploma or equivalent; a degree in a relevant field is a plus.
• Flexibility to work shifts, as needed.

At Serta Simmons Bedding, we dare to dream and work differently. We’re proud to be one of the largest bedding manufacturers in North America and lead the way with our iconic brands.

When you join our company, you become part of winning team that is excited and committed to helping our customers get a good night’s sleep.

Fueled by care for our people and their safety, we provide inspiring career opportunities, competitive benefits, and employee perks, and most importantly, the chance to make a positive impact in the lives of our customers.

At SSB, our Marketing team drives brand awareness and purchase consideration for both consumers and dealers. We aim to connect with consumers to become their preferred sleep choice, while also supporting our dealers—who are essential partners in our mutual success.

As the Marketing Manager, you’ll play a key role in developing and executing strategies across both B2C and B2B channels. This role requires someone who’s comfortable managing a variety of day-to-day marketing activities and can adapt quickly to shifting priorities.

If you’re a skilled storyteller, a people-person, and thrive in fast-paced environments, this could be the perfect opportunity for you!

• Lead the execution of Marketing programs (English & French) from start to finish (Consumer & Retail) ensuring the brand’s strategy and standards are met.
  - Leverage internal support from the Graphic Designer and partner with external support (e.g.agency & vendors) to deliver quality programs in a timely and cost-effective manner.
  - Develop briefs and guide creative/communication direction for all programs and all assets.
  - Work with key stakeholders (e.g. Sales, Merchandising, etc.) for feedback and input to ensure Marketing programs meet the needs of the brand as well as the business.
  - Hands on’ in the design and creative process leveraging knowledge of Adobe Creative Suite

• Closely collaborate with the Sales department and act as the Marketing liaison for programs and collateral.
  - Manage all communication of programs (e.g. sell sheets, project updates, webinars, monthly Marketing newsletters, weekly conference calls, etc.)
  - Oversee the development of product knowledge training tools for all customers and all channels (e.g. brochures, digital pocket guides, line presentation booklets, e-learning modules, etc.)
  
  
• Closely collaborate with the Merchandising department to assist in the development of brands & products
  - Contribute in the naming of new technologies and collections tracking ongoing.
  - Accountable that all TOB and Marketing collateral is aligned with brand strategy, product design & aesthetics.

• Drive brand presence through management of SSB Social Platforms and Websites.
  - Manage all changes to Canadian websites.
  - Partner with Graphic Designer for content creation for all social platforms.

• Stay abreast of USA brand direction & programs leveraging where possible, but still meeting the needs of the Canadian marketplace

• Oversee all activities as it relates to the company showrooms, trade shows, etc.

• Other duties as required

• Bachelor’s degree in Business, Communications, Marketing or relatable field
• Minimum of 3-5 years of Marketing experience
• Familiarity with a variety of marketing concepts, practices, and procedures
• Relies on extensive experience and judgment to plan and accomplish goals
• Exceptional organizational skills to coordinate and prioritize a large number of concurrent projects
• Continuous learning mindset
• Adaptable/flexible team player with a collaborative style
• Excellent verbal and written communication skills; bilingualism not essential
• Creative thinker and problem solver
• A thorough knowledge of Adobe Creative Suite and MS Office (primarily Word, Excel,PowerPoint)

Come Dream with Us!

When you join Serta Simmons Bedding, you become part of our 150-year legacy of sleep solutions with endless opportunities to impact our future for centuries to come. Once you’re here, you’ll be part of a winning company that invests and supports our team members’ career journeys. We offer competitive benefits, job training, learning and development, and other employee perks such as our employee discount on all products.

We are an Equal Opportunity Employer . It is our policy that discrimination against any individual on the basis of race, color, sex, religion, ancestry or national origin, age, citizenship status, marital status, sexual orientation, physical or mental disability (with or without reasonable accommodations), status as a disabled veteran or veteran of the Vietnam era, or political affiliation is strictly prohibited.

SSH Bedding Canada Co. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

1. Customer Interaction:
   • Respond to customer inquiries via phone, email, chat, or in person.
   • Handle complaints and concerns, offering solutions and escalating when necessary.
   • Process orders, forms, applications, and requests.
   • Provide detailed product or service information to customers.
2. Issue Resolution:
   • Troubleshoot problems with products or services and offer solutions.
   • Resolve customer conflicts and offer compensation when appropriate.
   • Ensure customer satisfaction through follow-ups and proactive communication.
3. Documentation:
   • Record customer interactions and transactions in databases or CRM software.
   • Document issues, complaints, and resolutions for future reference.
4. Sales and Upselling:
   • Promote additional services or products to customers.
   • Upsell or cross-sell based on customer needs.
5. Feedback Collection:
   • Gather customer feedback to identify trends and improve products or services.
   • Provide reports or insights based on customer feedback to management.
6. Collaboration:
   • Collaborate with other teams (sales, marketing, technical support) to resolve customer issues.
   • Communicate customer insights and concerns to relevant departments.
7. Follow-ups:
   • Ensure timely follow-up with customers to ensure resolution.
   • Check in on recurring issues or offer ongoing assistance as needed.

1. Communication Skills:
   • Clear, concise, and professional verbal and written communication.
   • Active listening to understand customer issues and provide effective solutions.
2. Problem-Solving:
   • Critical thinking to assess problems and find creative solutions.
   • Ability to stay calm under pressure and handle stressful situations.
3. Empathy:
   • Understanding and responding to customers’ emotions and frustrations.
   • Maintaining patience and a positive demeanor with difficult customers.
4. Time Management:
   • Prioritize tasks and handle multiple customer interactions efficiently.
   • Meet deadlines while maintaining quality service.
5. Attention to Detail:
   • Accurate data entry and record-keeping.
   • Ensuring no detail is missed when resolving customer issues.
6. Technical Proficiency:
   • Familiarity with CRM software, chat systems, or helpdesk tools.
   • Basic knowledge of office software like Word, Excel, etc.
7. Multitasking:
   • Handle simultaneous customer queries without compromising service quality.
8. Conflict Resolution:
   • Ability to de-escalate difficult situations and provide amicable solutions.

1. Previous Customer Service Experience:
   • Experience in a customer-facing role, such as retail, hospitality, or call center.
   • Handling customer inquiries and complaints in a professional setting.
2. Industry-Specific Experience:
   • Experience in specific industries (e.g., e-commerce, healthcare, banking, or tech) may be required for specialized roles.
3. Sales Experience:
   • Experience in sales, upselling, or cross-selling is beneficial for roles that include sales elements.
4. Problem-Solving Experience:
   • Demonstrable experience in managing or resolving complex customer issues.

1. High School Diploma or Equivalent:
   • Generally the minimum requirement for entry-level customer service roles.
2. Associate’s or Bachelor’s Degree:
   • For more advanced or specialized customer service positions (e.g., customer service manager, team lead, or roles requiring product knowledge).
3. Certifications:
   • Some roles may require or benefit from certifications in customer service, communication, or CRM tools (e.g., Certified Customer Service Professional).
4. Training:
   • On-the-job training is typically provided, especially for specific products or services.
   • Customer service certifications and soft skills development courses can enhance qualifications.

• Flexibility: Willingness to work various shifts, including nights or weekends.
• Cultural Sensitivity: Ability to deal with customers from diverse backgrounds.
• Positive Attitude: A friendly, professional demeanor that represents the company well.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, helping to create a positive experience through effective communication and problem-solving. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing information about our products and services. We pride ourselves on delivering exceptional service, and we believe that a great customer experience begins with a knowledgeable and friendly representative. Therefore, your ability to listen to customer needs and act with empathy will be crucial to your success. As part of a vibrant work environment, you will have opportunities for professional development and advancement. We value our employees and recognize their contributions to our success, making this a great place to build a career in customer service. If you are a proactive individual with excellent communication skills and a passion for helping others, we would love to hear from you. Apply today to join our team and become a key player in maintaining our commitment to high-quality customer service that fosters loyalty and customer satisfaction.

• Provide outstanding service to customers via phone, email, and chat
• Handle customer inquiries and complaints with professionalism and empathy
• Resolve issues and find effective solutions in a timely manner
• Maintain detailed records of customer interactions and transactions
• Educate customers about products and services to enhance their experience
• Collaborate with other departments to ensure a seamless customer experience
• Stay updated on product knowledge and company policies to provide accurate information

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Proven experience in customer service or a related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and manage time effectively
• Proficiency in using customer service software and Microsoft Office Suite
• Flexibility to work various shifts, including evenings and weekends

Denologix is an Information Management and IT consulting company specializing in Big Data, Business Intelligence, and data integration services. They provide services such as planning, development, implementation, and support for data quality, master data management (MDM), and systems integration to help businesses gain insights from their data and make smarter decisions.

We are seeking a highly organized and proactive Administrative Assistant to support our team in a dynamic office environment. The ideal candidate will possess excellent communication skills and a strong ability to manage multiple tasks efficiently. This role is essential in ensuring smooth office operations, providing exceptional customer support, and maintaining an organized workspace.
Responsibilities 
Provide outstanding customer service and support at the front desk, greeting visitors and answering inquiries.
Manage incoming phone calls with professionalism, demonstrating excellent phone etiquette.
Assist in calendar management, scheduling appointments, and coordinating meetings for team members.
Perform clerical duties including filing documents, data entry, and maintaining organized records.
Support office management tasks such as ordering supplies and maintaining inventory.
Utilize computer literacy to manage various software applications for documentation and communication.
Implement effective time management strategies to prioritize tasks and meet deadlines.
Skills 
Strong customer support skills with a focus on delivering exceptional service.
Proficient in front desk operations and handling inquiries with professionalism.
Excellent phone etiquette to ensure clear communication with clients and colleagues.
Solid experience in customer service roles, demonstrating the ability to handle diverse situations effectively.
Competent in filing systems and maintaining organized documentation.
High level of computer literacy, including proficiency in Microsoft Office Suite or similar applications.
Strong clerical skills with attention to detail for accurate data entry and record keeping.
Effective calendar management abilities to coordinate schedules efficiently.
Proven office management skills to ensure smooth daily operations.
Exceptional time management skills to balance multiple responsibilities effectively. 
Join our team as an Administrative Assistant where you will play a pivotal role in enhancing our office's efficiency while contributing positively to our workplace culture.

A Customer Service Representative (CSR) is the primary point of contact for a company's customers, handling inquiries, processing orders, and resolving issues to ensure a high level of satisfaction. CSRs work in nearly every industry, often in call centers or corporate offices, and may work remotely

Responsibilities

- Greet customers warmly and answer questions via phone, email, live chat, or social media

- Identify customer needs and resolve issues, such as billing concerns or technical problems, efficiently and empathetically

- Process orders, returns, and exchanges; check shipping status; and update customer information in a computer system

- In some roles, identify opportunities to upsell or cross-sell products and services

Qualifications

- Most CSR positions require a high school diploma or equivalent, though some employers may prefer candidates with an associate's or bachelor's degree in a related field

- Previous experience in a customer-facing role, such as retail or a call center, is often preferred

- Remote CSRs must have a reliable, high-speed internet connection and a quiet, dedicated workspace

- Proficiency with computers and common software, including customer relationship management (CRM) systems and communication platforms, is essential

Company Overview:

We are seeking a highly organized and detail-oriented Customer Service Representative to join our growing team. The Customer Service Rep serves as the first point of contact between the company and its customers, offering information about products or services, processing orders or returns, and escalating issues when necessary. This role requires strong communication, problem-solving, and interpersonal skills, as well as the ability to remain patient and professional in all customer interactions.

Job Responsibilities:

• Customer Support:
  Respond to customer inquiries via phone, email, chat, or in person in a prompt and courteous manner.
  Resolve customer complaints, issues, or concerns efficiently and professionally.
• Product & Service Guidance:
  Provide accurate information about products, services, policies, and procedures.
  Assist customers with orders, returns, billing, account updates, and troubleshooting.
• Record Keeping:
  Document customer interactions, transactions, feedback, and complaints in CRM or database systems.
  Maintain accurate and up-to-date customer records.
• Follow-Up:
  Follow up on customer interactions to ensure issues are fully resolved.
  Escalate complex issues to supervisors or specialized departments when necessary.
• Team Collaboration:
  Work closely with sales, technical support, billing, and other teams to ensure customer satisfaction.
  Share insights or trends gathered from customer interactions to help improve products or processes.
• Quality Assurance:
  Meet service-level agreements (SLAs) and contribute to achieving team performance metrics and customer satisfaction goals.

Qualifications

• Education:
  High school diploma or equivalent is required.
  An associate or bachelor’s degree in Business, Communications, or a related field is a plus.
• Experience:
  1–2 years of experience in a customer service or client-facing role preferred.
  Experience using customer service software (e.g., Zendesk, Salesforce, Freshdesk) is beneficial.

Key Skills

• Communication Skills:
  Clear and professional verbal and written communication.
  Active listening skills to fully understand customer needs and concerns.
• Problem-Solving:
  Ability to assess situations, think critically, and offer appropriate solutions.
• Patience & Empathy:
  Strong interpersonal skills with the ability to remain calm and courteous under pressure.
• Attention to Detail:
  Accuracy in handling customer information, documentation, and follow-up actions.
• Multitasking:
  Capable of handling multiple inquiries simultaneously while maintaining quality service.
• Technical Proficiency:
  Comfortable using computers, CRM systems, and office productivity tools.
• Adaptability:
  Ability to adjust to new tools, procedures, or changes in a fast-paced environment.

Working Conditions:

• Remote environment, depending on company setup.
• Regular working hours, with occasional overtime during peak periods.
• Requires long periods of sitting and working at a computer.

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

Closing Statement:

If you are enthusiastic about Customer Service and eager to join a forward-thinking team, we encourage you to apply.

EEO Statement:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Title: Customer Service Representative

Department: Customer Support / Helpdesk

Location: [Remote]

Salary: [$28.00 - $29.00 per hour]

Reports To: Customer Service Manager.

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

• High school diploma or equivalent
• Customer service experience a plus
• Experience with corporate phone systems or switchboard preferred
• Flexible schedule